Opening For Customer Support Executive

About us:

We are 70+ member strong agri-tech startup, trying to build breakthrough technology products

for the backbone of this country - the farmers. We have the backing of the giant - Mahindra &

Mahindra, who is our strategic investor and have backed us through a recent Series C investment.

Our Flagship Product is the Krishe Smart kit (Also known as Simha Kit), which is an IoT-based offering

for tractor owners, more specifically the Rental Entrepreneurs (RE) who rent out their tractor as a

means to earn income. Over the last 2 years, we have created a 20,000+ strong user base which is

the biggest Agri-telematics deployment in India.

Responsibilities:

€¢ Familiarize yourself with our product and service offerings to provide accurate information to

customers.

€¢ Initiate recharge sales by contacting existing customers via phone and promoting the

benefits of our recharge services.

€¢ Listen attentively to customers, understand their concerns, and provide appropriate

solutions or escalate to the relevant department for further assistance.

€¢ Achieve monthly and daily Recharge sales targets to contribute to the team's overall success.

€¢ Maintain accurate records of customer interactions and update the customer database

accordingly.

€¢ Stay updated with industry trends, competitor offerings, and market dynamics to effectively

address customer inquiries and concerns.

€¢ Collaborate with other team members and departments to ensure a seamless customer

experience.

Requirements and skills

€¢ Fluency in Hindi, Marathi, Kannada, and Telugu (both verbal and written) to effectively

communicate with customers.

€¢ Proven experience in sales, preferably in a customer service or call center environment.

€¢ Strong communication skills, with the ability to listen actively and provide clear and concise

information to customers.

€¢ Excellent problem-solving skills to address customer issues and find suitable resolutions.

€¢ Ability to work in a target-driven environment and meet monthly and daily Recharge sales

goals.

€¢ Strong organizational skills to maintain accurate customer records and handle multiple tasks

efficiently.

€¢ Flexibility to adapt to changing business needs and work schedules.

€¢ Positive attitude, self-motivated, and a team player.

• Experience

  1 - 2 Years

• No. of Openings

  5

• Education

  Graduate

• Role

  Customer Support Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office