Opening For Customer Support Executive

about us:

we are 70+ member strong agri-tech startup, trying to build breakthrough technology products

for the backbone of this country - the farmers. we have the backing of the giant - mahindra &

mahindra, who is our strategic investor and have backed us through a recent series c investment.

our flagship product is the krishe smart kit (also known as simha kit), which is an iot-based offering

for tractor owners, more specifically the rental entrepreneurs (re) who rent out their tractor as a

means to earn income. over the last 2 years, we have created a 20,000+ strong user base which is

the biggest agri-telematics deployment in india.

responsibilities:

familiarize yourself with our product and service offerings to provide accurate information to

customers.

initiate recharge sales by contacting existing customers via phone and promoting the

benefits of our recharge services.

listen attentively to customers, understand their concerns, and provide appropriate

solutions or escalate to the relevant department for further assistance.

achieve monthly and daily recharge sales targets to contribute to the team's overall success.

maintain accurate records of customer interactions and update the customer database

accordingly.

stay updated with industry trends, competitor offerings, and market dynamics to effectively

address customer inquiries and concerns.

collaborate with other team members and departments to ensure a seamless customer

experience.

requirements and skills

fluency in hindi, marathi, kannada, and telugu (both verbal and written) to effectively

communicate with customers.

proven experience in sales, preferably in a customer service or call center environment.

strong communication skills, with the ability to listen actively and provide clear and concise

information to customers.

excellent problem-solving skills to address customer issues and find suitable resolutions.

ability to work in a target-driven environment and meet monthly and daily recharge sales

goals.

strong organizational skills to maintain accurate customer records and handle multiple tasks

efficiently.

flexibility to adapt to changing business needs and work schedules.

positive attitude, self-motivated, and a team player.

• Experience

  1 - 2 Years

• No. of Openings

  5

• Education

  Graduate

• Role

  Customer Support Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office