Customer Care Consultant Graduate Jobs in Mohali

conducting customer satisfaction surveys to understand what areas of the company's services need improvementscatering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolutioncurating streamlined email and social media communication mediums for offers, updates and much moredealing with customer issues and churning out an easy-to-follow solutionmanaging payment and delivery of customer ordershelping customers choose the right product for their requirements and budgethandling customer concerns and complaints in a timely mannerinforming customers of upcoming promotions or dealsestablishing a positive rapport with all clients and customers in person or via phoneforming reports based on customer satisfaction statistics and helping their team to develop new skillsfixing appointments based on the availability of customers and clientsinteracting with customers to ensure they have a desirable and shareable experience

Our company is seeking an excellent listener and outgoing telemarketerwho enjoys talking to people. You will be required to study scripts so thatyou can best help the customers and fulfill your sales goals. It is crucialthat you have a positive attitude as rejection is a daily occurrence whencold calling. Although difficult, if you can learn to not take rejectionpersonally and instead learn from it to improve, then your progress willbe fast-tracked, and you will quickly reach sales goals. We will provide allnecessary training to ensure that you have the required tools necessaryto be as successful as possible. Good customer relationship managementskills and persistence are key to being successful as a telemarketer. Anorganized follow-up system will be crucial as well, as sometimes salesopportunities will not be closed on the first call and will require you toreach back out for a follow-up call. You need to be quick on your feet torespond appropriately to customers on the phone as you make youroutbound calls. If you have an ambitious, positive, can-do attitude,outgoing spirit, and enjoy helping others, then this can be a fulfilling jobfor you.Typical duties and responsibilities- Explain products or services and prices to the customer- Cold call potential customers- - Track your contact list provided by the company- - Persuade the customers and generate sales qualified leads- Stay on top of your pipeline and follow up with customers- Memorize scripts provided by the company- - Study the product you are selling- - Understand the customers needs- - Meet your sales goals- Education and experience- High school diploma or equivalent- Experience in sales, customer service, or a related fieldRequired skills and qualifications- Friendly, outgoing personality- Ability to make friends easily- Ability to deal with rejection- Excellent written and verbal communication skills- Computer and data entry skills- High level of personal accountability

1) Answer incoming customer phone calls and take appropriate action for each call2) Maintain customer satisfaction ratings based on explicit criteria set forth by the company3) Attend mandatory training sessions to stay updated on product or company policy changes4) Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input5) Input data into the company computer platform to keep each customer record updated

Customer Service Representatives required for morning to evening shift with fixed Sunday off. Benefits: Medical, PF,ESI, GPA, Gratuity etc.