Customer Care Consultant Graduate Fresher Jobs in Mohali

conducting customer satisfaction surveys to understand what areas of the company's services need improvementscatering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolutioncurating streamlined email and social media communication mediums for offers, updates and much moredealing with customer issues and churning out an easy-to-follow solutionmanaging payment and delivery of customer ordershelping customers choose the right product for their requirements and budgethandling customer concerns and complaints in a timely mannerinforming customers of upcoming promotions or dealsestablishing a positive rapport with all clients and customers in person or via phoneforming reports based on customer satisfaction statistics and helping their team to develop new skillsfixing appointments based on the availability of customers and clientsinteracting with customers to ensure they have a desirable and shareable experience

1) Answer incoming customer phone calls and take appropriate action for each call2) Maintain customer satisfaction ratings based on explicit criteria set forth by the company3) Attend mandatory training sessions to stay updated on product or company policy changes4) Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input5) Input data into the company computer platform to keep each customer record updated

Customer Service Representatives required for morning to evening shift with fixed Sunday off. Benefits: Medical, PF,ESI, GPA, Gratuity etc.