Customer Care 12th Pass Fresher Jobs in Patna

We are looking for dedicated Airport Ground Staff to join our team in Patna, India. This role is ideal for individuals passionate about aviation and customer service, with no prior experience required.Key Responsibilities:1. **Passenger Assistance**: Help passengers with check-in procedures, boarding, and baggage handling to ensure a smooth travel experience.2. **Safety and Security Checks**: Conduct necessary safety checks and maintain security protocols to ensure passenger safety at all times.3. **Baggage Handling**: Manage luggage loading and unloading with care and efficiency, ensuring that all bags are correctly tagged and safely transported.4. **Customer Support**: Address passenger inquiries and provide information about flight schedules, gate changes, and airport services, ensuring a positive experience.5. **Coordination with Crew**: Work closely with airline crew and other ground staff to ensure timely operations and effective communication throughout the airport.Required Skills and Expectations:Candidates should have completed at least their 12th grade education. Strong communication skills in both English and the local language are essential for effective interaction with passengers. A friendly attitude and ability to work under pressure are important, as you will be handling various situations throughout the day. Being a team player with a focus on safety and customer satisfaction is crucial. Flexibility in work hours is expected, including weekends and holidays.

As a Token Operator in Patna City, you will manage token issuance and support daily operations within our office. This entry-level position is ideal for candidates looking for hands-on experience in a dynamic environment.Key Responsibilities:- **Token Management**: You will issue tokens to customers or clients, ensuring an organized flow and maintaining a record of all issued tokens. This requires attention to detail to ensure accuracy.- **Customer Assistance**: You will assist customers in understanding the token process and guide them through operations. Providing prompt and friendly service is essential to enhance the customer experience.- **Data Entry**: You will be responsible for entering and updating information related to token transactions in the system. Accuracy in data entry is critical for maintaining proper records and management.- **Communication**: You will communicate effectively with team members and clients, both verbally and in writing, to ensure smooth operations. Clear communication will help in addressing queries and resolving issues swiftly.Required Skills and Expectations:Candidates should have completed at least 12th grade and possess strong communication skills. A basic understanding of office processes and good organizational abilities are vital. You should be able to work well in a team setting, demonstrate a willingness to learn, and maintain a positive attitude. Familiarity with computer operations and software will be an added advantage. Candidates with no prior experience are encouraged to apply, as training will be provided.

Greeting and welcoming passengers, and responding to questions.Checking in baggage.Making reservations.Selling airline tickets.Stocking aircraft with refreshments.Cleaning aircraft after flights.Assisting disabled passengers and those with small children.Providing information to passengers.

As an Airport Staff member in Patna, you will play a vital role in ensuring smooth operations at the airport. This position is open to freshers who have completed their 10th grade.Key Responsibilities:- **Passenger Assistance**: Greet and assist passengers at various points in the airport, including check-in, boarding, and baggage claim, ensuring they have a positive travel experience.- **Check-in Support**: Help passengers with the check-in process, including verifying tickets and providing information on flight schedules and gate changes.- **Safety Compliance**: Ensure all safety regulations are followed, including checking boarding passes and ensuring that carry-on items meet safety standards.- **Information Desk Management**: Manage the information desk, providing accurate answers to passenger inquiries about flights, terminal facilities, and services available at the airport.- **Baggage Handling**: Assist with the handling of baggage, ensuring it is loaded and unloaded according to procedures, and help in tracking lost baggage.Required Skills and Expectations:- Strong communication skills are essential for interacting with passengers and colleagues effectively.- A good attitude towards teamwork and a willingness to assist others in a busy environment are important.- Basic knowledge of computers is helpful, especially for handling check-in systems.- An eye for detail is necessary to ensure compliance with safety regulations.- Must be able to work in a fast-paced environment and handle stress calmly while providing excellent customer service.

As an Airport Operations Executive, you will play a vital role in ensuring smooth daily airport operations in Patna. You will assist with various tasks related to passenger and flight handling, contributing to an efficient and pleasant travel experience.Key responsibilities include:1. **Passenger Assistance**: You will greet travelers, assist with check-in procedures, and provide information regarding flights, gates, and boarding times to ensure a seamless journey.2. **Flight Coordination**: Monitoring flight schedules and communicating any changes to passengers and staff is crucial. You will help coordinate activities related to arrivals and departures.3. **Baggage Handling**: You will help manage baggage processes, ensuring that luggage is efficiently tracked and delivered to the correct flights and destinations.4. **Safety Compliance**: Adhering to safety protocols and regulations is essential. You will assist in ensuring that all operations comply with airport safety standards to maintain a secure environment.5. **Customer Service**: Providing excellent customer service is key. You will address passenger queries and resolve issues promptly, enhancing the overall airport experience.Required skills and expectations include being detail-oriented, possessing strong communication abilities, and having a friendly demeanor. The ideal candidate should be able to work independently and in a team, showing flexibility to adapt to changing situations. A positive attitude and willingness to learn will help you succeed in this dynamic airport environment.

As an Airport Supervisor, you will be responsible for overseeing various airport operations and ensuring smooth functioning of day-to-day activities. Your key responsibilities will include managing airport staff, coordinating passenger support services, handling ground operations, and supervising airline ticketing and cargo operations. You will also be required to ensure excellent customer service, resolve issues efficiently, and communicate effectively with both staff and passengers. To excel in this role, you should have good communication skills, a strong ability to problem solve, and experience in customer management. Additionally, you must possess a high school diploma or equivalent qualification and have up to 5 years of experience in the aviation industry. Your role will be crucial in maintaining the efficiency and safety of airport operations, making your contribution essential to the overall success of the airline industry.

Join our team as Airport Staff in Patna! Your main responsibilities will include helping with ticketing, providing exceptional customer service, ensuring aviation security, and assisting with general airport duties. No prior experience is required, just a 10th pass education and a passion for the aviation industry. Great opportunity for freshers to start their career in a dynamic work-from-home environment.

Job Summary:The Customer Service Executive (CSE) is responsible for handling customer inquiries, resolving complaints, processing orders, and providing information about products and services. The role focuses on ensuring customer satisfaction through professional communication, problem-solving, and timely assistance via phone, email, chat, or in person.Key Responsibilities:Customer Interaction & SupportHandle inbound and outbound customer calls, chats, and emails.Respond to customer queries regarding products, services, billing, and policies.Provide accurate information and ensure a positive customer experience.Complaint Handling & ResolutionRecord and resolve customer complaints promptly.Escalate complex issues to senior staff or concerned departments when necessary.Follow up with customers to ensure problems are resolved to satisfaction.Order & Service ManagementProcess orders, returns, exchanges, and cancellations efficiently.Maintain accurate records of transactions and customer details.Coordinate with logistics or operations teams for timely delivery and support.Documentation & ReportingMaintain customer service logs, feedback, and daily activity reports.Update CRM (Customer Relationship Management) systems with all interactions.Analyze common customer issues and suggest improvements to processes.Team CollaborationWork closely with sales, marketing, technical, and accounts teams.Share insights and customer feedback for service or product enhancement.Customer RetentionBuild long-term relationships with customers through professional engagement.Promote loyalty programs, upselling, or cross-selling where appropriate.Required Skills & Competencies:Excellent verbal and written communication skills.Strong problem-solving and conflict-resolution abilities.Ability to work under pressure and manage multiple tasks.Good listening and interpersonal skills.Basic computer literacy proficiency in MS Office, CRM tools, and email systems.Attention to detail and ability to maintain confidentiality.Professional, polite, and customer-oriented behavior.Qualifications:Minimum Education: 12th pass / Graduate in any discipline.Preferred Experience: 13 years in customer service, call center, or client support role.Knowledge of CRM software or call-handling systems is an advantage.Work Environment:Office-based, call center, or hybrid setup.Rotational shifts may include weekends or holidays (as per company policy).Fast-paced and target-driven environment.

As an Airport Supervisor, you will play a vital role in ensuring smooth airport operations and providing excellent service to passengers. Your primary responsibilities will include the following:- **Oversee Daily Operations**: You will manage the daily activities at the airport, coordinating with different departments to ensure everything runs efficiently.- **Ensure Safety Protocols**: It is crucial to monitor and enforce all safety regulations and procedures, ensuring the safety of both passengers and staff.- **Assist Passengers**: You will help passengers with their inquiries and guide them through the airport facilities, providing information about flights and services.- **Manage Staff**: Responsibilities include supervising airport staff, ensuring they are performing their duties effectively, and providing guidance and training when necessary.- **Address Issues**: If any challenges arise, such as delays or passenger complaints, you will be expected to resolve them promptly and effectively.- **Maintain Records**: You will keep accurate records of airport operations, including passenger counts and incident reports, which are important for reporting and analysis.To succeed in this role, you should have strong communication skills to interact clearly with passengers and staff. A good understanding of airport operations is beneficial. You must be organized, detail-oriented, and able to handle multiple tasks simultaneously. Being a team player is essential, as you will collaborate with various departments. Fresh graduates with a passion for aviation and customer service are encouraged to apply.

As an Airport Supervisor, you will play a vital role in ensuring the smooth operation of airport activities. Your primary focus will be on managing staff, facilitating customer service, and ensuring safety standards are met.**Key Responsibilities:**- **Supervise Staff:** Oversee the daily activities of airport personnel, ensuring they perform their tasks efficiently and provide excellent customer service.- **Monitor Operations:** Keep an eye on airport operations, including check-in, security, and boarding processes, to ensure everything runs smoothly and on time.- **Manage Customer Relations:** Address passenger inquiries and issues promptly, aiming to enhance their travel experience and maintain a positive airport environment.- **Ensure Safety Compliance:** Enforce safety protocols and procedures in accordance with airport regulations to guarantee the safety of staff and passengers.- **Coordinate with Internal Teams:** Work with various teams, such as security, maintenance, and airlines, to resolve any operational challenges that arise promptly.**Required Skills and Expectations:**- Strong communication skills are essential for interacting with staff and passengers effectively. - Leadership abilities are important for motivating and guiding your team towards achieving daily goals.- Problem-solving skills will help you address any issues that may arise during airport operations.- A customer-oriented approach is necessary to ensure that passengers feel valued and safe.- Basic computer skills can aid in managing schedules, reports, and communication effectively.If you are dedicated, organized, and enjoy working in a fast-paced environment, this position could be the right fit for you.

We are seeking an enthusiastic Airport Customer Service Associate to join our team in Patna, India. The ideal candidate will assist passengers, ensuring a smooth airport experience. No prior experience is required, making this a great opportunity for recent school graduates.Key Responsibilities:1. **Passenger Assistance**: Greet and guide passengers within the airport, helping them with inquiries about flights, boarding times, and services available.2. **Check-In Support**: Assist passengers during the check-in process, ensuring they have the necessary documents and guiding them through baggage handling procedures.3. **Problem Resolution**: Address and resolve passenger issues such as flight delays or cancellations with empathy and professionalism to maintain a positive travel experience.4. **Information Dissemination**: Provide accurate and relevant information about airport facilities, flight schedules, and other services to enhance passenger satisfaction.5. **Safety Compliance**: Adhere to all airport safety regulations and protocols, ensuring a safe environment for passengers and staff.Required Skills and Expectations:Candidates should possess strong communication and interpersonal skills to interact effectively with diverse groups of people. A helpful and positive attitude is essential to assist passengers confidently. Basic computer skills and knowledge of airport operations are advantageous. Being a team player and having the ability to work in a fast-paced environment are important, as the airport setting can be dynamic and busy. Flexibility in working hours, including weekends and holidays, is also expected to meet operational needs.

As an Airport Customer Service Associate in Patna, you will play a crucial role in ensuring passengers have a smooth travel experience. Your primary duties will include:- **Greeting and Assisting Passengers**: You will be the first point of contact at the airport, welcoming passengers with a friendly attitude and helping them with check-in, boarding, and other inquiries.- **Managing Check-In Processes**: You will assist passengers with their check-in, ensuring that all required information is collected and that luggage is tagged correctly for their journeys.- **Providing Flight Information**: You will keep passengers informed about flight schedules, delays, and gate changes, ensuring they have the most current information.- **Handling Customer Complaints**: Should passengers face issues or express concerns, you will address these challenges calmly and professionally, seeking to resolve problems to the best of your ability.- **Coordinating with Other Departments**: You will work closely with other teams, such as security or baggage handling, ensuring that all operations run smoothly and efficiently.To excel in this role, you should have excellent communication skills and a friendly demeanor. Being able to work well under pressure is important, as the airport environment can be fast-paced. Basic computer skills are required for handling check-in systems. Flexibility in working hours is necessary since you may work evenings, weekends, and holidays. Previous experience in customer service is a plus, but newcomers eager to learn will also thrive in this position.

We are seeking dedicated individuals to join our team as Ground Staff in Patna, India. This entry-level position is perfect for recent school graduates or those with minimal experience looking to start a career in the aviation industry. Key Responsibilities: - **Passenger Assistance:** Provide support to passengers during check-in, boarding, and disembarkation. You will ensure a smooth process and address any inquiries they may have. - **Baggage Handling:** Safely manage luggage and cargo, ensuring that all items are properly loaded and unloaded from aircraft. Attention to detail is vital to prevent loss or damage. - **Customer Service:** Offer a friendly and helpful attitude to all travelers, making their experience pleasant while representing our organization positively. - **Safety Procedures:** Adhere to all safety guidelines and regulations while performing your duties. You will play a crucial role in maintaining a secure working environment.Required Skills and Expectations: Candidates must have a minimum education of a 12th pass and be willing to work full-time from the office. Strong communication skills are essential, along with the ability to work efficiently in a team. A positive attitude and a customer-oriented approach will help you thrive in this role. Flexibility in working hours may be required to meet airport operation schedules. Enthusiasm for the aviation industry is a plus for applicants.

We are seeking a BPO Executive to join our team in Patna City. This role is ideal for individuals who have a passion for customer service and communication. No prior experience is necessary, making it a great opportunity for recent school graduates.Key Responsibilities:- **Customer Support**: You will assist customers with inquiries, complaints, and requests, ensuring they receive timely and accurate information.- **Call Handling**: Managing inbound and outbound calls effectively, maintaining a friendly and professional demeanor while addressing customer needs.- **Data Entry**: Accurately inputting and updating customer information in the system, ensuring that all records are current and correct.- **Problem Solving**: Identifying issues and providing solutions to enhance customer satisfaction, working closely with team members and supervisors when necessary.Required Skills and Expectations:We expect candidates to have strong communication skills, both verbal and written, to interact clearly with customers. Good listening skills are essential to understand customer issues accurately. Proficiency in basic computer applications is necessary, as you will work with various software and databases. A positive attitude and willingness to learn are crucial for success in this role. Additionally, candidates should be able to work in a team environment and manage time effectively to meet performance targets. This full-time position requires individuals to work from the office and commit to scheduled shifts.

We are seeking a Back Office Executive to support our daily operations in Patna City. The ideal candidate will assist with administrative tasks and ensure smooth workflow within the office. This position is suitable for individuals with 0 to 2 years of experience and a minimum educational qualification of 12th pass.Key Responsibilities:1. **Data Entry and Management**: Accurately input and manage company data in relevant systems to ensure information is up-to-date and easily accessible.2. **Documentation Support**: Assist in organizing and maintaining documentation, including filing, scanning, and archiving important records to ensure efficient retrieval.3. **Communication Coordination**: Handle inbound and outbound communication, including answering phone calls and responding to emails, to facilitate effective communication with clients and team members.4. **Inventory Management**: Monitor office supplies and equipment, preparing requisitions and ensuring that the office is well-stocked to support daily operations.5. **Administrative Assistance**: Provide support to various departments by completing clerical tasks, such as scheduling meetings and preparing reports, to help maintain efficiency and productivity.Required Skills and Expectations:The candidate should possess strong organizational skills and attention to detail. Proficiency in basic computer applications, including MS Office, is essential. Effective communication skills, both verbal and written, are important for interacting with colleagues and clients. The ability to work independently as well as collaboratively in a team is crucial for success in this role.

Job SummaryThe Cabin Crew is responsible for ensuring the safety, comfort, and well-being of passengers throughout the flight. The role includes conducting safety procedures, providing exceptional customer service, managing in-flight operations, and maintaining a high standard of professionalism and hospitality in accordance with airline policies and aviation regulations. Key Responsibilities1. Passenger Safety & SecurityConduct pre-flight cabin safety checks and ensure equipment readiness.Deliver mandatory safety demonstrations and briefings to passengers.Ensure compliance with aviation safety, security, and regulatory standards.Respond promptly and effectively during in-flight emergencies or medical situations.Monitor cabin for suspicious behavior, safety hazards, or security threats.2. Customer Service & HospitalityGreet passengers with a warm, professional welcome and assist with boarding.Provide high-quality in-flight service including meals, refreshments, and amenities.Attend to passenger requests, concerns, and special needs respectfully.Maintain a calm, friendly, and helpful approach to ensure a pleasant travel experience.Manage conflicts or difficult passenger situations with diplomacy and empathy.3. In-Flight Operations & Service DeliveryCoordinate with flight crew and ground staff for smooth operations.Manage cabin preparation, cleanliness, and seat arrangement before, during, and after flight.Handle in-flight announcements as required.Promote and sell duty-free products and manage cash/POS transactions.Ensure proper documentation and reporting after each flight.4. Teamwork & Professional ConductWork collaboratively with cabin and cockpit crew to deliver a safe and premium experience.Maintain grooming, uniform, and professional behavior as per airline standards.Participate in briefings, training sessions, and performance reviews. Required Skills & CompetenciesStrong hospitality and customer service orientationExcellent communication and interpersonal skillsSafety awareness and emergency handling abilityEmotional intelligence, patience, and cultural sensitivityAbility to stay calm under pressure and manage challenging situationsTeamwork, time-management, and multitasking abilities Qualifications & ExperienceEducation: Minimum 10+2 (Higher Secondary) or Diploma/Degree (Hospitality/Aviation preferred)Experience: Freshers welcome; prior hospitality or customer service experience is an advantageCertifications:First Aid & CPR (Preferred)Safety & Emergency Procedure Training (Provided by airline post-selection) Physical & Medical RequirementsMedically fit as per airline/aviation standardsGood eyesight and hearingWell-groomed with a professional appearance