Customer Service Manager Job Vacancies in Patna

We are looking for an Airport Ticketing Executive to join our team in Patna, India. This role is ideal for individuals with 0 to 5 years of experience and is open to those who have completed their 12th grade.As an Airport Ticketing Executive, you will be responsible for booking tickets for passengers, assisting with check-ins, and providing excellent customer service at the airport. You will handle ticket inquiries and resolve any issues that may arise during the booking process.Key responsibilities include:- Ticket Booking: You will assist customers in selecting and booking their flights, ensuring they receive the best options based on their travel needs.- Check-in Assistance: You will help passengers with the check-in process, ensuring a smooth and efficient experience.- Customer Support: You will address customer inquiries and complaints, providing timely and helpful responses to ensure customer satisfaction.- Documentation: You will handle necessary ticketing and travel documentation, ensuring all paperwork is accurate and complete.Candidates should possess good communication skills and a friendly attitude to interact effectively with customers. Basic knowledge of ticketing systems and procedures is preferred but not required. Applicants should be detail-oriented, able to handle multiple tasks efficiently, and willing to work in a fast-paced environment. A team player approach and a commitment to delivering exceptional service are essential for success in this role.

We are seeking an Airline Manager who will support the daily operations of our airline in Patna. This entry-level position is perfect for individuals who are eager to learn and grow within the aviation industry.Key Responsibilities:1. Customer Service: Provide excellent service to passengers, assisting with ticketing, check-in procedures, and handling inquiries or complaints to ensure a positive travel experience.2. Flight Coordination: Work closely with flight crews and ground staff to ensure timely departures and arrivals, coordinating schedules and addressing any issues that may arise during operations.3. Safety Compliance: Assist in ensuring that all safety protocols and regulations are followed, supporting a safe environment for both passengers and employees.4. Administrative Support: Help in maintaining records, managing reports, and processing paperwork related to flights, passengers, and staff to ensure smooth operations.5. Team Collaboration: Work alongside team members and management to enhance operational efficiency and contribute to a cohesive working environment.Required Skills and Expectations:Candidates should have a minimum education of 10th grade completed and should be motivated to develop their career in aviation. Strong communication and interpersonal skills are essential, as is the ability to work well under pressure. The ideal candidate should be punctual, detail-oriented, and possess basic computer skills. A passion for customer service and a willingness to learn are key qualities we seek.

We are seeking an Airport Terminal Services Agent to join our team in Patna, India. In this role, you will be the first point of contact for passengers, ensuring a smooth and pleasant experience at the airport.As an Airport Terminal Services Agent, your key responsibilities include:1. Passenger Assistance: Greet travelers, provide information regarding flight schedules, boarding gates, and airline services to enhance their travel experience.2. Check-In Processes: Assist passengers with check-in procedures, including baggage handling and documentation verification, ensuring accuracy and compliance with airline regulations.3. Customer Support: Address passenger inquiries and resolve issues related to ticketing, baggage, or flight delays, offering timely solutions to enhance customer satisfaction.4. Safety Compliance: Ensure that all safety protocols and airport regulations are adhered to during daily operations, prioritizing the safety of both passengers and airport staff.5. Collaboration: Work closely with airport staff, airline personnel, and other service providers to ensure efficient service delivery and maintain operational standards.To be successful in this role, candidates must have a minimum of a 12th-grade education and ideally possess 0 to 2 years of experience in customer service or related fields. Strong communication skills in English and local languages are essential. You should be highly organized, have a pleasant demeanor, and be capable of working in a fast-paced environment. Flexibility in working hours is also important, as airport operations run 24/7.

Position OverviewThe Helpdesk Receptionist as the first point of contact for visitors, clients, and employees, providing front-desk and technical assistance support. This role combines administrative, communication, and helpdesk responsibilities, ensuring smooth day-to-day operations within the organization.The individual handles inquiries, manages office communication channels, maintains service records, and coordinates with various departments to resolve issues efficiently.Key Responsibilities Front Desk & Reception ManagementGreet and welcome visitors, clients, and staff members in a professional manner.Manage the reception area, ensuring cleanliness and organization.Handle incoming phone calls, emails, and messages promptly and courteously.Maintain visitor records and issue visitor passes as per security protocol.Schedule and manage appointments, meetings, and conference room bookings.Coordinate with administration and security teams for daily operations. Helpdesk OperationsAct as the central contact point for all service and support requests (IT, maintenance, housekeeping, etc.).Log, track, and monitor requests through helpdesk/ticketing systems.Assign tasks to the concerned departments and follow up for timely resolution.Provide first-level technical or administrative assistance to users.Escalate unresolved or critical issues to higher support or management teams.Ensure user satisfaction through prompt and efficient service handling. Administrative & Office SupportHandle correspondence, documentation, and filing (physical & digital).Manage courier dispatches, incoming mail, and office supplies inventory.Assist in preparing daily, weekly, or monthly reports for helpdesk activities.Support HR or Admin in organizing internal meetings, travel arrangements, or events.Maintain confidentiality of company and employee information. Customer & Staff InteractionProvide accurate information to visitors, staff, and customers regarding services.Address inquiries and complaints in a professional and solution-oriented manner.Build and maintain positive relationships with internal and external stakeholders.Represent the organization with professionalism, courtesy, and efficiency.Required Skills & CompetenciesExcellent communication and interpersonal skills.Strong customer service orientation and problem-solving ability.Proficiency in MS Office Suite and helpdesk/ticketing software.Time management and multitasking under pressure.Attention to detail and accuracy in documentation.Professional appearance and behavior.Ability to maintain confidentiality and handle sensitive information.Educational QualificationMinimum: 10+2 / Diploma in Office Administration, IT, or Customer Service.Preferred: Bachelors Degree in any discipline (Business, Administration, or IT).Certification in Front Office Management, IT Support, or Helpdesk Operations is an added advantage.Experience03 years of experience in front office, helpdesk, or administrative support roles.Prior experience in corporate offices, IT services, hospitality, or facility management preferred.Working ConditionsStandard office environment with regular interaction across departments.May require rotational shifts (in 24x7 support environments).Must be punctual, reliable, and adaptable to fast-paced work settings.

Hiring for 50 Airport Customer Service Associate Jobs in Kolkata,Birbhum,Darjeeling,Bhubaneswar,Howrah,Kharagpur,jhasugra,Jhargram,Patna,Ranchi, for Freshers,Required Educational Qualification is : Higher Secondary, Secondary School, Other Bachelor Degree with Good knowledge in Aviation,Good Communication Skills,Ground Management,Airport Ramp Executive,loaders,House Keeping etc.

We are seeking an Airport Representative to join our team in Patna, India. This is an exciting opportunity for individuals with 0 to 5 years of experience who have completed their 12th grade. You will serve as a key point of contact for travelers at the airport.Key Responsibilities:1. Customer Service:You will assist passengers with their inquiries and provide information about flights, check-in procedures, and airport facilities to ensure a smooth travel experience.2. Coordination:You will liaise with various airport staff, airlines, and service providers to ensure effective communication and coordination for passenger needs, enhancing their journey.3. Handling Complaints:You will address and resolve any passenger complaints or issues that arise during their time at the airport, ensuring their concerns are handled professionally.4. Document Verification:You will verify travel documents for travelers, helping to ensure all paperwork is in order before boarding.Required Skills and Expectations:Candidates should possess excellent communication skills and a strong customer-focused attitude. You should be reliable, punctual, and capable of working in a fast-paced environment. A friendly demeanor, along with the ability to work well in a team, is essential. Strong problem-solving skills will be valuable when addressing passenger concerns. Flexibility with working hours, including weekends and holidays, is expected.

We are looking for a dedicated Tour Manager to oversee and coordinate travel plans for our clients based in Patna, India. This role is suitable for individuals with 0 to 6 years of experience who have completed at least their 12th grade. Key Responsibilities:1. Planning and Coordination: You will create detailed travel itineraries and ensure all bookings for transport, accommodation, and activities are confirmed and organized.2. Client Interaction: You will communicate with clients to understand their travel preferences and provide personalized recommendations to enhance their experiences.3. Problem Solving: In case of unexpected issues during the trip, you will need to think quickly to find solutions, ensuring a smooth travel experience for clients.4. Budget Management: You will manage budgets for travel arrangements, ensuring all costs are within client expectations while providing excellent service.5. Documentation Assistance: You will help clients with necessary travel documents, such as permits and visas, to ensure compliance with local regulations.Required Skills and Expectations:Ideal candidates should possess strong communication and organizational skills. You should be detail-oriented, ensuring all aspects of tours are well-coordinated. Flexibility and adaptability are important as travel plans may change. A friendly attitude and a passion for travel will help you excel in providing exceptional service to clients during their trips.

As an Airport Guest Relationship Executive in Patna, you will be the first point of contact for passengers, ensuring they have a smooth and enjoyable experience at the airport. This full-time role is perfect for freshers who are eager to develop their customer service skills in a dynamic environment.Key Responsibilities:- Welcome Guests: Greet passengers warmly as they arrive and assist them with any inquiries or needs they may have.- Assist with Check-in and Boarding: Provide guidance during the check-in process, ensuring that guests understand procedures and have all necessary documentation.- Manage Customer Queries: Address passenger concerns promptly and professionally, providing accurate information and solutions to enhance their travel experience.- Coordinate with Airlines: Work closely with airline staff to facilitate a seamless experience for guests, including managing any special requests.- Promote Services: Share information about airport facilities and services available to guests, including lounges, shops, and dining options to enhance their airport experience.Required Skills and Expectations:Candidates must possess excellent communication skills, with a friendly and approachable demeanor. Basic computer skills are essential for handling check-in systems and customer databases. A customer-oriented mindset and the ability to resolve issues swiftly are important for this role. Freshers should show a willingness to learn and adapt to a fast-paced work environment, ensuring every guest feels valued and assisted during their journey.

We are looking for a dedicated Airline Customer Service Executive to join our team in Patna, India. This entry-level position is ideal for individuals who are passionate about delivering great customer experiences in the airline industry.Key Responsibilities:1. Customer Assistance: Help passengers with inquiries regarding flight schedules, bookings, and cancellations. Provide accurate information and resolution to enhance customer satisfaction.2. Ticketing Support: Assist customers in purchasing tickets and make necessary changes to bookings. Ensure all transactions are handled efficiently and accurately.3. Problem Resolution: Address and resolve any issues or complaints that arise during the travel process. Maintain a calm demeanor and provide effective solutions to ensure a positive experience for passengers.4. Flight Information Management: Keep passengers updated on flight status, gate changes, and delays. Communicate important updates clearly and promptly to keep travelers informed.5. Collaboration: Work closely with other team members and departments to ensure smooth operations. Maintain effective communication with airline staff and other stakeholders.Required Skills and Expectations:Candidates should possess strong communication skills, both verbal and written, to interact effectively with customers. A friendly and approachable attitude is essential, along with the ability to multitask in a fast-paced environment. Basic computer skills and attention to detail are necessary to manage ticketing and customer inquiries efficiently. Candidates must be willing to work full-time from the office, demonstrating dedication and a commitment to excellent customer service.

We are looking for an Airline Manager to join our team in Patna. In this role, you will oversee various operations related to the airline industry, ensuring smooth functioning and customer satisfaction.Key Responsibilities:- Flight Coordination: Manage flight schedules, ensuring timely departures and arrivals by working closely with pilots, ground staff, and air traffic control.- Customer Service Management: Address passenger inquiries and issues promptly, striving to enhance the overall customer experience and resolve any complaints.- Staff Supervision: Oversee airport staff, including check-in personnel and ground crew, ensuring they adhere to company standards and procedures.- Safety Compliance: Ensure all safety protocols and regulations are followed, maintaining high safety standards in operations and passenger handling.- Financial Oversight: Assist in managing budgets and financial reports, contributing to cost-effective operations while maximizing profitability.- Training and Development: Support the training of new employees, providing them with essential knowledge about operations and customer service.Required Skills and Expectations:Candidates should possess good communication skills to effectively interact with customers and staff. A basic understanding of airlines and travel processes is beneficial, though not mandatory. Strong organizational skills are needed to manage multiple tasks efficiently. Being proactive and adaptable will help in resolving challenges quickly. The candidate should be a quick learner, willing to embrace a fast-paced work environment, and should be available to work full-time from the office. A minimum educational requirement is a 10th-grade pass. Fresh graduates are encouraged to apply.

Job Summary:The Air Ticketing Executive is responsible for managing flight bookings, reservations, and ticket issuance for domestic and international travel. The role involves handling customer inquiries, providing fare quotations, processing payments, and ensuring compliance with airline policies and travel regulations. The executive acts as the primary point of contact between customers and airlines, ensuring a smooth and satisfactory booking experience.Key Responsibilities: 1. Flight Booking & TicketingHandle flight reservations, ticket issuance, reissuance, and cancellations through Global Distribution Systems (GDS) such as Amadeus, Galileo, Sabre, or Abacus.Verify passenger information, travel routes, and fare accuracy before ticket issuance.Manage Passenger Name Records (PNRs) and ensure timely updates and confirmations.Process refunds, date changes, and ticket exchanges as per airline rules and policies. 2. Customer Service & CommunicationInteract professionally with clients to provide flight options, fare quotes, and travel advice.Respond to queries regarding baggage rules, flight schedules, and visa requirements.Handle customer complaints and resolve booking issues promptly.Maintain high levels of courtesy, patience, and professionalism in all communications. 3. Documentation & CoordinationMaintain accurate records of bookings, sales reports, and customer details.Coordinate with airlines, consolidators, and travel partners for group bookings or special services.Ensure that all travel documentation (tickets, itineraries, receipts, and invoices) is delivered accurately and on time.Reconcile daily ticket sales and prepare financial or audit reports when required. 4. System & Policy ManagementKeep updated with changes in airline fares, schedules, and reservation systems.Ensure compliance with IATA and airline regulations, refund policies, and security procedures.Stay informed about travel restrictions, visa requirements, and COVID/travel advisories when applicable.Qualifications and Requirements:Minimum qualification: 10+2 (HSC); Bachelors degree in Travel, Tourism, or Hospitality preferred.Diploma or certification in Air Ticketing / IATA / Travel & Tourism is highly desirable.13 years of experience in airline ticketing or travel agency operations preferred.Proficiency in GDS systems (Amadeus, Galileo, Sabre, Abacus).Strong computer literacy (MS Office, Email, CRM tools).Excellent communication, interpersonal, and customer service skills.Attention to detail and ability to work under pressure.Key Skills:Airline reservation and GDS proficiencyTicketing and fare calculationCustomer relationship managementProblem-solving and multitaskingKnowledge of IATA codes and travel documentationCommunication and teamworkAccuracy and time managementBehavioral Attributes:Courteous and professional demeanorPatience and adaptabilityTeam spirit and collaborationIntegrity and confidentialityPositive attitude and willingness to learnPerformance Indicators:Accuracy and timeliness of ticket issuanceCustomer satisfaction and feedback ratingsSales targets and revenue contributionCompliance with airline policies and travel regulationsEfficiency in handling booking amendments and cancellations

We are seeking a Ground Hostess to enhance our customer service at the airport in Patna, India. This entry-level role is ideal for individuals passionate about the travel industry and offering excellent support to passengers.Key Responsibilities:- Passenger Assistance: Greet and assist travelers at the airport, ensuring their check-in and boarding processes run smoothly. You will help passengers with inquiries and provide information about flights and services.- Managing Documentation: Ensure that all required travel documents are in order for passengers' flights. You will check passes, IDs, and baggage allowances to prevent issues during boarding.- Handling Complaints: Address any issues or concerns raised by passengers promptly and professionally. Your goal will be to resolve concerns to maintain a positive travel experience.- Collaborating with Team Members: Work closely with security staff, airlines, and other airport personnel. Open communication will be key to providing seamless service.Required Skills and Expectations:Candidates should have a minimum education of 12th grade and demonstrate a friendly and approachable demeanor. Good communication skills in English and Hindi are essential. The ideal candidate should be a team player, capable of working in a fast-paced environment. Prior customer service experience is a plus, but not mandatory. Flexibility to work various shifts is also important, as airport operations run round the clock.

We are looking for an Airport Terminal Services Agent in Patna, India. This entry-level position is perfect for individuals with a passion for customer service and a desire to work in the dynamic environment of an airport.Key Responsibilities:- Customer Assistance: Greet and assist passengers at various stages of their travel, ensuring a friendly and helpful atmosphere.- Check-in Services: Help passengers with check-in procedures, including ticket verification and baggage handling, ensuring a smooth boarding experience.- Flight Information: Provide accurate flight information to passengers, including updates on delays, departures, and arrivals, ensuring they are well-informed.- Handling Complaints: Address passenger queries or complaints with professionalism, aiming to resolve issues quickly and efficiently.- Coordination with Team: Collaborate with other airport staff to ensure streamlined operations within the terminal, enhancing overall efficiency.Required Skills:Candidates must have a minimum of a 12th-grade education and should have strong communication skills in English and Hindi. Good interpersonal skills are essential for building rapport with travelers. Attention to detail and the ability to work well under pressure is crucial in this fast-paced environment. Expectations:We expect candidates to be punctual and dependable, showing a strong commitment to providing excellent service. Flexibility in working hours is necessary as airport operations run 24/7. If you are eager to learn and grow in the aviation sector, we encourage you to apply.

We are looking for a dedicated Customer Handling Executive to join our team in Patna. This full-time position is ideal for individuals with 0 to 2 years of experience who seek to build a career in customer service. As a part of our team, you will play a critical role in managing customer interactions.Key Responsibilities:- Customer Interaction: Engage with customers via phone, email, or in person to understand their queries and provide solutions.- Issue Resolution: Identify customer issues and work efficiently to resolve them, ensuring customer satisfaction and loyalty.- Feedback Collection: Gather customer feedback to help improve services and report it to the management team for enhancement plans.- Record Keeping: Maintain accurate records of customer interactions and transactions, ensuring that all information is up to date.Required Skills and Expectations:Candidates should possess strong communication skills and be comfortable interacting with diverse customers. A positive attitude and willingness to learn are essential. Proficiency in basic computer applications is expected, along with the ability to manage multiple tasks efficiently. Applicants need to demonstrate problem-solving skills and a keen attention to detail. Being a team player who can thrive in a dynamic environment is crucial for success in this role.

Job Openings for 50 Airport Ground Staff for kolkata Jobs for Freshers in Kolkata,Bhubaneswar,jhasugra,Asansol,Ranchi,Patna,Howrah,Birbhum,Darjeeling,Kalimpong, having Educational qualification of : Higher Secondary, Secondary School, Other Bachelor Degree with Good knowledge in Airport Ticketing,Aviation,Hospitality,Customer Service,Airline Operations,Ground Staff Activities,Cargo Handling,Aviation Security,Communication Manager,Grooming,Passenger Service etc.

We are looking for a Ground Staff Supervisor to manage and oversee ground operations in Patna. This role is perfect for freshers who have completed at least their 10th grade and are eager to begin their careers in the aviation industry.Key Responsibilities:- Managing Staff: Oversee the daily activities of ground staff to ensure smooth operations. You will be responsible for guiding and supporting your team to perform their duties effectively.- Ensuring Safety: Monitor safety protocols at all times. You will ensure that all procedures are followed to maintain a safe environment for both staff and passengers.- Customer Service: Address customer inquiries and concerns promptly. Your role will involve assisting passengers with their needs, ensuring a positive travel experience.- Coordinating Operations: Work closely with other departments to coordinate flight schedules and ground services. This requires good communication and teamwork to ensure efficiency.Required Skills and Expectations:We expect candidates to have excellent communication skills and the ability to work well under pressure. Strong organizational skills are necessary to manage various tasks simultaneously. A friendly and approachable demeanor is crucial for providing great customer service. Additionally, candidates should be flexible and adaptable to various shifts. A positive attitude and a willingness to learn will help you succeed in this role.

As an Airport Guest Relationship Executive in Patna, you will play a crucial role in ensuring a pleasant experience for travelers. You will assist guests from their arrival at the airport until they depart, providing support and information as needed.Key responsibilities include:1. Welcoming Guests: Greet travelers as they arrive at the airport, creating a warm and friendly atmosphere.2. Providing Information: Offer accurate information about flight schedules, boarding gates, and airport services to help guests navigate the airport smoothly.3. Resolving Issues: Address any guest inquiries or complaints swiftly, ensuring that any concerns are managed effectively to maintain high service standards.4. Coordinating with Airlines: Liaise with airline staff to ensure seamless service for passengers, including handling special requests if necessary.5. Monitoring Guest Experience: Keep an eye on guest activities and comfort levels, proactively addressing any needs that may arise during their time in the airport.To succeed in this role, candidates should possess excellent communication and interpersonal skills, with a friendly demeanor and a customer-focused mindset. Basic proficiency in English is preferred, along with a willingness to learn and adapt in a fast-paced environment. Strong problem-solving skills and the ability to work well in a team are essential. A minimum educational qualification of 10th grade is required, with no prior experience necessary, making this a great opportunity for individuals looking to start their career in customer service.