Fresher hiring for Customer Care Executive

We are looking for a dedicated Female Customer Care Executive to join our team in Patna. The ideal candidate should be a 12th-grade pass with a passion for enhancing customer experiences, even if they have little to no prior experience in the field.

Key Responsibilities:

- Assist Customers: Respond to customer inquiries via phone, email, or chat to provide timely and accurate information.

- Resolve Issues: Handle customer complaints and concerns with empathy and clarity, ensuring a swift resolution to enhance satisfaction.

- Maintain Records: Keep detailed records of customer interactions, transactions, and feedback to improve service delivery.

- Follow-up Calls: Conduct follow-up calls with customers to ensure their issues are resolved, demonstrating commitment to customer care.

- Team Collaboration: Work closely with other departments to share customer feedback and collaborate on solutions.

Required Skills and Expectations:

- Strong communication skills are essential. Candidates should be able to convey information clearly and listen actively to customer needs.

- Basic computer skills, such as familiarity with email and office software, are necessary for managing customer accounts and documentation.

- An enthusiastic attitude towards helping customers is crucial, as this role revolves around ensuring their satisfaction.

- Good problem-solving skills are important to identify issues quickly and find appropriate solutions.

- A team-oriented mindset will help foster a positive working environment and improve collaboration with colleagues.

This full-time position requires the candidate to work from the office, contributing to the overall success of our customer service team.

• Experience

  0 - 1 Years

• No. of Openings

  2

• Education

  12th Pass

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  Female

• Min Age

  20 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Flexible Working Hours