As an Airport Guest Relationship Executive in Patna, you will be the first point of contact for passengers, ensuring they have a smooth and enjoyable experience at the airport. This full-time role is perfect for freshers who are eager to develop their customer service skills in a dynamic environment.
Key Responsibilities:
- **Welcome Guests**: Greet passengers warmly as they arrive and assist them with any inquiries or needs they may have.
- **Assist with Check-in and Boarding**: Provide guidance during the check-in process, ensuring that guests understand procedures and have all necessary documentation.
- **Manage Customer Queries**: Address passenger concerns promptly and professionally, providing accurate information and solutions to enhance their travel experience.
- **Coordinate with Airlines**: Work closely with airline staff to facilitate a seamless experience for guests, including managing any special requests.
- **Promote Services**: Share information about airport facilities and services available to guests, including lounges, shops, and dining options to enhance their airport experience.
Required Skills and Expectations:
Candidates must possess excellent communication skills, with a friendly and approachable demeanor. Basic computer skills are essential for handling check-in systems and customer databases. A customer-oriented mindset and the ability to resolve issues swiftly are important for this role. Freshers should show a willingness to learn and adapt to a fast-paced work environment, ensuring every guest feels valued and assisted during their journey.
Experience
Fresher
No. of Openings
53
Education
10th Pass
Role
Airport Guest Relationship Executive
Industry Type
Hotel / Travel / Airline / Hospitality
Gender
[ Male / Female ]
Age Limit
18 - 38 Yrs.
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Benefits include
Flexible Working Hours, Overtime Pay, Annual Bonus, PF, Travel Allowance (TA), Health Insurance, ESI, Food/Meals, Accommodation, 5 Working Days, One-way Cab, Two-way Cab
Face Interview Location
KOLKATA