Customer Care 12th Pass Jobs in Patna

As a Customer Care Executive, you will play a key role in providing exceptional service to our customers. You will assist them with inquiries, address concerns, and ensure a positive experience. This is a full-time position offering the flexibility of working from home, ideal for individuals with 0 to 2 years of experience.Key Responsibilities:- **Customer Support**: Respond to customer questions via phone, email, or chat promptly and professionally to ensure clarity and satisfaction.- **Problem Resolution**: Listen attentively to customer issues, identify solutions, and follow up to ensure problems are resolved effectively.- **Product Knowledge**: Maintain a thorough understanding of our products and services to provide accurate information and recommendations to customers.- **Documentation**: Record customer interactions and feedback in the system accurately to help improve service.Required Skills and Expectations:Candidates should have excellent communication skills, both verbal and written, to convey information clearly to customers. Problem-solving abilities are essential, as you will need to think critically and provide effective solutions. A positive attitude and patience are crucial in building rapport with customers. Basic computer skills, including familiarity with email and chat platforms, are necessary to perform daily tasks effectively. Finally, a willingness to learn and adapt in a fast-paced environment will contribute to your success in this role.

As an Airport Customer Service Associate in Patna, you will play a crucial role in ensuring passengers have a smooth travel experience. Your primary duties will include:- **Greeting and Assisting Passengers**: You will be the first point of contact at the airport, welcoming passengers with a friendly attitude and helping them with check-in, boarding, and other inquiries.- **Managing Check-In Processes**: You will assist passengers with their check-in, ensuring that all required information is collected and that luggage is tagged correctly for their journeys.- **Providing Flight Information**: You will keep passengers informed about flight schedules, delays, and gate changes, ensuring they have the most current information.- **Handling Customer Complaints**: Should passengers face issues or express concerns, you will address these challenges calmly and professionally, seeking to resolve problems to the best of your ability.- **Coordinating with Other Departments**: You will work closely with other teams, such as security or baggage handling, ensuring that all operations run smoothly and efficiently.To excel in this role, you should have excellent communication skills and a friendly demeanor. Being able to work well under pressure is important, as the airport environment can be fast-paced. Basic computer skills are required for handling check-in systems. Flexibility in working hours is necessary since you may work evenings, weekends, and holidays. Previous experience in customer service is a plus, but newcomers eager to learn will also thrive in this position.

We are looking for a dedicated Airline Customer Service Executive to join our team in Patna. This is a full-time position that involves working from our office. As the first point of contact for our customers, you will play a vital role in ensuring their travel experience is smooth and enjoyable.**Key Responsibilities:**- **Assist Customers with Inquiries:** Respond to customer questions regarding flights, bookings, and policies, providing accurate information to help them make informed decisions.- **Handle Check-Ins:** Facilitate the check-in process for passengers, ensuring all necessary procedures are followed for a seamless experience.- **Manage Reservations:** Help customers with flight bookings and modifications, ensuring all changes are accurately processed and confirmed.- **Address Customer Complaints:** Listen to customer issues and resolve them promptly and effectively, aiming for high customer satisfaction.- **Support Baggage Handling:** Assist passengers with baggage queries and ensure all relevant information is communicated regarding lost or delayed luggage.**Required Skills and Expectations:**- **Effective Communication:** Strong verbal and written communication skills are essential to interact with customers and provide clear information.- **Problem-Solving Skills:** Ability to think quickly and resolve issues efficiently, ensuring customer satisfaction.- **Team Player:** Collaborate well with colleagues and contribute positively to the team environment.- **Attention to Detail:** Ensure all tasks are completed accurately, minimizing errors, especially in bookings and customer information.- **Basic Computer Skills:** Familiarity with computer applications and systems for managing customer data and bookings is preferred.

We are looking for dedicated Airport Staff to join our team in Patna. This position is suitable for individuals with experience ranging from freshers to those with up to six years in the field. A minimum educational requirement is the completion of 12th grade. Key Responsibilities:- **Customer Assistance**: Provide friendly support to passengers at check-in, security, and boarding gates, ensuring a smooth travel experience.- **Baggage Handling**: Ensure that passenger luggage is correctly tagged and managed throughout their journey, helping to prevent lost items.- **Safety and Security Checks**: Perform essential security protocols, including checking passenger IDs and screening luggage, to maintain airport safety.- **Information Desk**: Offer accurate information regarding flights, timings, and airport services to help travelers navigate the airport easily.- **Coordination with Ground Staff**: Work closely with pilots, ground crew, and other staff to ensure that operations run seamlessly and on time.Required Skills and Expectations:Candidates should have a friendly demeanor and excellent communication skills to interact effectively with passengers and team members. A strong sense of responsibility and attention to detail is essential for handling various tasks, particularly in high-pressure situations. Basic computer skills may be necessary for specific roles. Overall, a commitment to providing outstanding customer service and a readiness to work flexible hours are key expectations for this role.

Key Responsibilities:1. Provide excellent customer service and assistance to passengers at the ticketing counter.- Greet passengers, answer their queries, and assist them in booking or changing flights.2. Issue tickets, boarding passes, and baggage tags to passengers.- Ensure accurate information is provided on tickets and process payments efficiently.3. Handle reservations, bookings, and cancellations using computerized systems.- Update passenger information, assign seats, and handle flight schedule changes.4. Ensure compliance with airline policies, safety regulations, and security procedures.- Adhere to standard operating procedures to maintain a safe and secure environment for passengers.5. Collaborate with other airport staff, including ground crew and security personnel, to ensure smooth operations.- Coordinate with different departments to address passenger needs and resolve any issues promptly.Required Skills and Expectations:1. Good communication skills and a friendly demeanor.2. Basic computer knowledge to operate ticketing systems.3. Ability to work under pressure and handle customer complaints professionally.4. Attention to detail to accurately process tickets and follow procedures.5. Willingness to work in shifts, including evenings, weekends, and holidays.6. Ability to adapt to a fast-paced and dynamic work environment at the airport.

- Assist customers with booking flights, changing reservations, and resolving issues related to their travel plans: As an Airline Customer Service Representative, you will be responsible for providing excellent customer service to passengers by assisting them with various aspects of their journey, such as booking tickets, making changes to existing reservations, and addressing any concerns or problems they may have.- Answer customer inquiries via phone, email, and in-person: You will be required to respond to customer queries promptly and professionally through various communication channels, ensuring that their questions are answered and issues are resolved in a timely manner.- Handle customer complaints and escalate to management when necessary: In this role, you will need to manage customer complaints effectively by listening to their concerns, finding solutions to their problems, and escalating issues to higher management if needed to ensure customer satisfaction.- Provide information on flight schedules, fares, and policies: It is essential to have a thorough understanding of the airline's services, including flight schedules, ticket prices, and company policies, in order to provide accurate and helpful information to customers.Skills and Expectations:- Strong communication skills: You must be able to communicate clearly and effectively with customers to understand their needs and provide assistance.- Customer-oriented attitude: Being customer-focused and empathetic is crucial for this role to ensure a positive experience for passengers.- Ability to work under pressure: The airline industry can be fast-paced and demanding, so the ability to work well under pressure and handle stressful situations is essential.- Basic computer skills: Proficiency in using computer systems and software is necessary to assist customers with booking flights and accessing information.

As an Airport Supervisor, you will be responsible for overseeing various airport operations and ensuring smooth functioning of day-to-day activities. Your key responsibilities will include managing airport staff, coordinating passenger support services, handling ground operations, and supervising airline ticketing and cargo operations. You will also be required to ensure excellent customer service, resolve issues efficiently, and communicate effectively with both staff and passengers. To excel in this role, you should have good communication skills, a strong ability to problem solve, and experience in customer management. Additionally, you must possess a high school diploma or equivalent qualification and have up to 5 years of experience in the aviation industry. Your role will be crucial in maintaining the efficiency and safety of airport operations, making your contribution essential to the overall success of the airline industry.

Join our team as Airport Staff in Patna! Your main responsibilities will include helping with ticketing, providing exceptional customer service, ensuring aviation security, and assisting with general airport duties. No prior experience is required, just a 10th pass education and a passion for the aviation industry. Great opportunity for freshers to start their career in a dynamic work-from-home environment.

Job Summary:The Customer Service Executive (CSE) is responsible for handling customer inquiries, resolving complaints, processing orders, and providing information about products and services. The role focuses on ensuring customer satisfaction through professional communication, problem-solving, and timely assistance via phone, email, chat, or in person.Key Responsibilities:Customer Interaction & SupportHandle inbound and outbound customer calls, chats, and emails.Respond to customer queries regarding products, services, billing, and policies.Provide accurate information and ensure a positive customer experience.Complaint Handling & ResolutionRecord and resolve customer complaints promptly.Escalate complex issues to senior staff or concerned departments when necessary.Follow up with customers to ensure problems are resolved to satisfaction.Order & Service ManagementProcess orders, returns, exchanges, and cancellations efficiently.Maintain accurate records of transactions and customer details.Coordinate with logistics or operations teams for timely delivery and support.Documentation & ReportingMaintain customer service logs, feedback, and daily activity reports.Update CRM (Customer Relationship Management) systems with all interactions.Analyze common customer issues and suggest improvements to processes.Team CollaborationWork closely with sales, marketing, technical, and accounts teams.Share insights and customer feedback for service or product enhancement.Customer RetentionBuild long-term relationships with customers through professional engagement.Promote loyalty programs, upselling, or cross-selling where appropriate.Required Skills & Competencies:Excellent verbal and written communication skills.Strong problem-solving and conflict-resolution abilities.Ability to work under pressure and manage multiple tasks.Good listening and interpersonal skills.Basic computer literacy proficiency in MS Office, CRM tools, and email systems.Attention to detail and ability to maintain confidentiality.Professional, polite, and customer-oriented behavior.Qualifications:Minimum Education: 12th pass / Graduate in any discipline.Preferred Experience: 13 years in customer service, call center, or client support role.Knowledge of CRM software or call-handling systems is an advantage.Work Environment:Office-based, call center, or hybrid setup.Rotational shifts may include weekends or holidays (as per company policy).Fast-paced and target-driven environment.

Job SummaryThe Cabin Crew is responsible for ensuring the safety, comfort, and well-being of passengers throughout the flight. The role includes conducting safety procedures, providing exceptional customer service, managing in-flight operations, and maintaining a high standard of professionalism and hospitality in accordance with airline policies and aviation regulations. Key Responsibilities1. Passenger Safety & SecurityConduct pre-flight cabin safety checks and ensure equipment readiness.Deliver mandatory safety demonstrations and briefings to passengers.Ensure compliance with aviation safety, security, and regulatory standards.Respond promptly and effectively during in-flight emergencies or medical situations.Monitor cabin for suspicious behavior, safety hazards, or security threats.2. Customer Service & HospitalityGreet passengers with a warm, professional welcome and assist with boarding.Provide high-quality in-flight service including meals, refreshments, and amenities.Attend to passenger requests, concerns, and special needs respectfully.Maintain a calm, friendly, and helpful approach to ensure a pleasant travel experience.Manage conflicts or difficult passenger situations with diplomacy and empathy.3. In-Flight Operations & Service DeliveryCoordinate with flight crew and ground staff for smooth operations.Manage cabin preparation, cleanliness, and seat arrangement before, during, and after flight.Handle in-flight announcements as required.Promote and sell duty-free products and manage cash/POS transactions.Ensure proper documentation and reporting after each flight.4. Teamwork & Professional ConductWork collaboratively with cabin and cockpit crew to deliver a safe and premium experience.Maintain grooming, uniform, and professional behavior as per airline standards.Participate in briefings, training sessions, and performance reviews. Required Skills & CompetenciesStrong hospitality and customer service orientationExcellent communication and interpersonal skillsSafety awareness and emergency handling abilityEmotional intelligence, patience, and cultural sensitivityAbility to stay calm under pressure and manage challenging situationsTeamwork, time-management, and multitasking abilities Qualifications & ExperienceEducation: Minimum 10+2 (Higher Secondary) or Diploma/Degree (Hospitality/Aviation preferred)Experience: Freshers welcome; prior hospitality or customer service experience is an advantageCertifications:First Aid & CPR (Preferred)Safety & Emergency Procedure Training (Provided by airline post-selection) Physical & Medical RequirementsMedically fit as per airline/aviation standardsGood eyesight and hearingWell-groomed with a professional appearance

We are looking for enthusiastic individuals to join our team as Ground Staff in Patna. This role involves various tasks to ensure smooth airport and airline operations. Candidates with little to no experience are welcome to apply.Key Responsibilities:- **Passenger Handling**: Assist passengers with check-in procedures, ensuring they have the necessary documents and guiding them to their boarding gates.- **Baggage Management**: Ensure that passengers luggage is handled safely and efficiently, including checking baggage at the counter and loading it onto the aircraft.- **Customer Service**: Provide excellent support to passengers by answering their questions and addressing any concerns they may have before, during, and after their flight.- **Safety Compliance**: Follow safety protocols and regulations to maintain a secure environment for passengers and staff, including monitoring luggage and ensuring areas are clear.- **Coordination with Team**: Work closely with other ground staff and airline personnel to ensure efficient processes, including timely communication during busy periods.Required Skills and Expectations:- Candidates must have completed at least 10th grade education.- Strong communication skills are essential to interact effectively with passengers and team members.- A positive attitude and a willingness to learn are crucial, especially for those with limited experience.- Candidates should be comfortable working in a fast-paced environment and able to handle stress efficiently.- Flexibility with work hours is important, as shifts may vary depending on flight schedules.

As an Air Traffic Controller in Patna, you will play a crucial role in ensuring the safety and efficiency of air traffic. This full-time position requires you to manage the movement of aircraft both on the ground and in the air.**Key Responsibilities:**- **Monitor Air Traffic:** Keep a close watch on the flight paths of incoming and outgoing aircraft to ensure separation and safety.- **Communicate with Pilots:** Give clear and concise instructions to pilots to ensure their safe takeoff, landing, and navigation during flights.- **Coordinate Ground Movement:** Manage the movement of aircraft on the ground, including taxiing, parking, and takeoff procedures.- **Respond to Emergencies:** React quickly to any unforeseen situations or emergencies, providing instructions to ensure passenger and crew safety.- **Maintain Flight Records:** Document and keep accurate records of flight data and communication to maintain compliance with regulations.To succeed as an Air Traffic Controller, you should possess strong communication skills to convey information effectively. Good problem-solving abilities are essential since you will face challenges that require quick thinking. Attention to detail is critical to ensuring safety regulations are followed. You should be able to work well under pressure, especially during busy flight schedules. While experience in air traffic control may not be required, a solid understanding of aviation and a willingness to learn are important. A minimum educational qualification of 10th grade is necessary for this role.

As an Airport Customer Service Associate, you will be the friendly face at the airport, helping travelers with their needs and ensuring they have a pleasant experience. **Key Responsibilities:**- **Greeting Passengers**: Welcome passengers with a warm smile and assist them as they enter the airport, setting a positive tone for their journey.- **Check-In Assistance**: Help travelers with the check-in process, including checking luggage and printing boarding passes, ensuring that everything runs smoothly.- **Providing Information**: Answer questions about flight schedules, boarding gates, and general airport services, helping travelers navigate the airport efficiently.- **Resolving Issues**: Address any complaints or issues that passengers may have, offering solutions and support to ensure their satisfaction.- **Coordination with Airlines**: Collaborate with airline staff to communicate any flight delays or changes, keeping passengers informed and calm.**Required Skills and Expectations:**- **Strong Communication Skills**: You should be able to communicate clearly and effectively, both verbally and in writing, to assist passengers from diverse backgrounds.- **Customer Service Attitude**: A friendly and helpful demeanor is essential, as the role involves interacting with many people each day.- **Problem-Solving Ability**: Being able to think quickly and resolve issues as they arise is crucial for maintaining customer satisfaction.- **Team Player**: You should work well with colleagues across different departments to ensure a smooth operation.- **Basic Computer Skills**: Familiarity with computers and checking systems is needed to assist with check-ins and inquiries. This position is ideal for individuals ready to start their career in customer service at the bustling airport environment.

We are looking for a motivated BPO Telecaller to join our team in Patna. The ideal candidate should have a passion for customer service and be keen to help customers with their inquiries. This is a full-time work-from-home position, suitable for individuals with 0-2 years of experience.Key Responsibilities:1. **Customer Interaction**: Communicate with customers over the phone to understand their needs, answer questions, and provide information about our services. This role involves active listening and responding to customer queries effectively.2. **Sales Support**: Assist in promoting our products or services by engaging customers and explaining the benefits. You will be responsible for generating leads and helping convert inquiries into sales.3. **Data Entry**: Maintain accurate records of customer interactions and update the database with relevant information. Attention to detail is crucial to ensure data accuracy.4. **Issue Resolution**: Handle customer complaints and resolve issues promptly. You will need to show empathy and take necessary actions to provide solutions.5. **Feedback Collection**: Gather feedback from customers about their experience and suggest improvements. Your input will help improve our services.Required Skills and Expectations:Candidates should have completed at least the 12th standard and possess strong communication skills in English and Hindi. Basic knowledge of computer operations is necessary, along with the ability to work independently. A positive attitude and a passion for delivering exceptional customer service are essential for this role.

We are looking for a Back Office Executive to join our team in Patna, India. This full-time position is suitable for candidates with 0 to 2 years of experience. The role is primarily work from home, allowing you to contribute your skills in a flexible environment.Key Responsibilities:- **Data Entry:** Accurately input and maintain data in various databases and systems, ensuring information is up-to-date and error-free.- **Documentation Management:** Organize and manage documents and files, making sure they are easily accessible and well-categorized.- **Customer Support:** Assist with basic customer inquiries via email or chat, providing information and resolving issues as needed.- **Report Generation:** Prepare and generate reports based on data analysis and provide insights to the management team.- **Team Collaboration:** Work closely with other team members, facilitating communication and sharing important updates promptly.Required Skills and Expectations:Candidates should have a minimum educational qualification of 12th pass. Strong typing skills and proficiency in using computers and office software are essential. Attention to detail is crucial, as you will be responsible for handling sensitive information. Good communication skills are expected for effective interaction with customers and colleagues. A proactive attitude towards problem-solving and an ability to work independently in a remote setting are highly valued. Candidates should be organized, self-motivated, and able to manage time efficiently to meet deadlines.

We are looking for a Chat Support Executive to assist our customers through online chat. This role is suitable for candidates with up to 2 years of experience who have completed their 12th grade. You will work from home and must be available for full-time hours.Key Responsibilities:1. **Customer Assistance**: Engage with customers via chat, addressing their queries and providing timely solutions to enhance their experience.2. **Issue Resolution**: Identify customer issues efficiently and work to resolve them promptly, ensuring customer satisfaction and maintaining service quality.3. **Product Knowledge**: Keep informed about our products and services to provide accurate information and support to customers when needed.4. **Feedback Collection**: Gather customer feedback during interactions to help improve our services and identify areas for enhancement.5. **Record Keeping**: Document customer interactions accurately in our systems to maintain comprehensive records for future reference.Required Skills and Expectations:Candidates should have excellent communication skills with a clear and friendly tone. Basic typing skills and familiarity with chat tools are essential. You should be able to handle multiple chats simultaneously while maintaining a high level of attention to detail and professionalism. A proactive approach to problem-solving and a willingness to learn are keys to success in this role. Additionally, the ability to work independently and manage your time effectively is essential for this work-from-home position.

- Handle customer inquiries and provide accurate information: As an airline customer service representative, you will be responsible for answering customer inquiries via phone, email, or in person. You will need to provide accurate and up-to-date information regarding flight schedules, ticket prices, baggage policies, and other related topics.- Assist customers with booking and reservations: You will assist customers with booking flights, making reservations, and processing payments. This will require you to have a good understanding of the airline's booking system and be able to guide customers through the process efficiently.- Resolve customer complaints and issues: It will be your responsibility to address customer complaints and resolve any issues they may have. This could involve helping customers with lost baggage, flight delays, or other problems they may encounter while traveling with the airline.- Process ticket changes and cancellations: You will need to be familiar with the airline's ticket change and cancellation policies and assist customers with making changes to their bookings or cancelling their tickets when necessary.Required Skills and Expectations:- Excellent communication skills: You must have strong verbal and written communication skills to effectively assist customers and provide them with the information they need.- Customer service experience: While no prior experience is required for this role, any previous experience in customer service will be beneficial.- Basic computer skills: You should be comfortable using a computer and have basic knowledge of software programs such as Microsoft Office.- Ability to work in a fast-paced environment: Working in the airline industry can be fast-paced and stressful at times, so you should be able to work well under pressure and handle multiple tasks simultaneously.