CRM Job Vacancies in Kerala

Job DescriptionWe are looking for a CRM Executive who will be responsible for managing customer relationships, handling customer queries, ensuring timely follow-ups, and maintaining accurate customer records.Key Responsibilities. Manage and update customer information in the CRM system.. Handle customer enquiries, complaints, and requests professionally.. Follow up with customers through calls, emails, and WhatsApp.. Maintain strong relationships with existing and potential customers.. Coordinate with the Sales, Marketing, and Operations teams.. Track leads, customer interactions, follow-ups, and conversions.. Ensure timely resolution of customer issues.. Monitor customer satisfaction and support customer retention.. Prepare daily, weekly, and monthly CRM reports.. Maintain accurate and confidential customer records.Required Skills. Excellent communication and interpersonal skills.. Good customer-handling and follow-up skills.. Basic knowledge of CRM software and MS Office.. Strong organizational and problem-solving abilities.. Ability to work independently and as part of a team.. Customer-focused and positive attitude.Key SkillsCustomer Relationship Management Customer Service Follow-up Communication CRM Software Lead Management Reporting Coordination

As a Customer Relationship Manager, you will play a vital role in ensuring our customers have a great experience with our services. You will be the main point of contact, helping to build and maintain strong relationships with our clients.Key Responsibilities:- Customer Interaction: Regularly engage with customers to understand their needs and concerns, providing timely support and assistance.- Issue Resolution: Address and resolve customer complaints efficiently, ensuring customer satisfaction and loyalty.- Relationship Building: Cultivate lasting relationships with customers through regular follow-ups and personalized communication.- Feedback Collection: Gather feedback from customers about their experiences and suggestions, to help improve our services.- Reporting: Keep detailed records of customer interactions and feedback, reporting insights to the management for further improvements.- Collaboration with Teams: Work closely with sales, marketing, and product teams to ensure alignment and enhance customer experience.Required Skills and Expectations:- Strong communication skills, both verbal and written, are essential for effectively engaging with customers.- Good organizational skills and the ability to manage multiple tasks simultaneously are important.- A proactive attitude with a willingness to learn and adapt to changing situations is expected.- Basic knowledge of customer relationship management software or tools would be an advantage.- Candidates should be female and hold at least a 12th grade education, with experience ranging from 0 to 5 years in a related field.

We are looking for a dedicated and enthusiastic Customer Care Executive to join our team in Trivandrum. This role is perfect for freshers seeking to start their careers in customer service. You will provide support to customers and ensure their needs are met with efficiency and care.Key Responsibilities:1. Customer Support: Handle incoming calls and emails from customers, answering their questions and resolving issues promptly. You will be the first point of contact, so your communication skills should be strong.

The role involves acquiring new customers, promoting financial products, and building long-term client relationships.Key Responsibilities and requirements :Acquire customers for demat accounts through direct/field sales.Drive sales of third-party products including Insurance, Mutual Funds, SIPs, and Loans.Engage with prospective customers to promote wealth management products.Leverage marketing campaigns to build and manage a strong prospect funnel.Minimum 1-10 years of sales experience from Banks, Fintechs, Broking, Financial Services, or Insurance industries.Strong understanding of financial markets and investment products.Comfortable with new client acquisition and field sales activities.Excellent communication, interpersonal, and negotiation skills.Target-driven, self-motivated, and able to work independently as well as in a team.

Key Responsibilities:Team Leadership: Recruit, train, coach, and motivate sales representatives.Strategy & Planning: Develop and implement effective sales and marketing strategies to meet KPIs and company objectives.Performance Management: Set sales targets, monitor performance, analyze data, manage pipelines, and report to leadership.Customer Relations: Foster customer engagement, manage key accounts, and handle complex negotiations.Collaboration: Work closely with marketing and other departments on campaigns.Operations: Maintain CRM data, forecast sales, and manage sales processes.Essential Skills:Leadership & MentoringStrategic PlanningData Analysis & ReportingNegotiation & CommunicationCRM Proficiency.Job Types: Full-time, Permanent

We are hiring a full-time Office Assistant for our office in Kannur. The ideal candidate should have good communication skills, basic computer knowledge (MS Office, Email Handling), and the ability to manage daytoday office tasks. Freshers and experienced candidates can apply.

Job DescriptionWe are looking for a Laravel Developer to work on multiple in-house and client projects, with primary focus on CRM and HRM systems. The role requires strong understanding of core Laravel concepts, database design, and business logic implementation, not just CRUD development.The candidate will be responsible for building, enhancing, and maintaining scalable Laravel applications that handle real-world workflows such as employees, attendance, payroll, leads, customers, roles, and reports.Key ResponsibilitiesDevelop and maintain Laravel-based CRM and HRM applicationsDesign and manage database schemas using Laravel migrationsImplement complete CRUD operations aligned with business workflowsWrite clean, maintainable, and scalable backend codeUnderstand and implement real-world HRM and CRM logicWork with authentication, authorization, roles, and permissionsDebug issues related to the database, migrations, and application logicCollaborate with team members to improve system architectureRequired Skills & QualificationsTechnical Skills (Mandatory)Strong knowledge of Laravel frameworkGood understanding of MVC architectureExperience with Laravel migrations and schema updatesStrong knowledge of MySQL / relational databasesUnderstanding of Eloquent relationshipsExperience with CRUD operationsBasic understanding of authentication & middlewareConceptual Skills (Very Important)Ability to explain why a solution is designed a certain wayUnderstanding of database relationships and schema evolutionAbility to connect business requirements with technical designGood to HaveExperience working on CRM or HRM systemsKnowledge of service classes or clean architectureFamiliarity with REST APIsBasic frontend knowledge (Blade / Bootstrap / JS)Who Should ApplyDevelopers who understand core Laravel concepts, not just syntaxDevelopers who can explain their code and design decisionsDevelopers interested in building real business applications, not demo projects

Excellent Proficiency in English and HindiAbility to call potential customers to generate leadsKeen on promoting the products and servicesOutstanding presentation and communication skillsExcellent management, leadership and organizational skillsFast leaner with a passion for salesKeep records of sales, revenue, invoices etc.Provide trustworthy feedback and after-sales support

- Customer Relationship: Build and maintain strong relationships with customers to ensure their needs are met and issues are resolved promptly and effectively.- Outbound Calling: Initiate outbound calls to customers for follow-ups, feedback, and to provide updates on products or services.- Customer Care: Provide excellent customer care by addressing inquiries, resolving complaints, and ensuring customer satisfaction at all times.- Customer Service: Deliver exceptional service to customers through various communication channels such as phone calls, emails, and live chat.- Customer Support: Offer support to customers by guiding them on product usage, troubleshooting issues, and providing relevant information.- Customer Handling: Handle customer interactions professionally, patiently, and efficiently to create positive experiences for them.- Customer Management: Manage customer accounts, profiles, and preferences to personalize their experience and enhance customer loyalty.- Customer Communication: Communicate effectively with customers by listening attentively, responding promptly, and providing clear information to meet their needs.- Required Skills: The candidate should possess excellent communication skills, problem-solving abilities, patience, empathy towards customers, attention to detail, and the ability to work well in a team. A minimum of 2 years of experience in customer care roles is preferred. Educational qualifications of at least 12th pass or a Bachelor's degree in any field are required. The candidate should be comfortable working in an office environment and be able to work full-time. Male candidates are preferred for this role.

Key Responsibilities:Acquire new customers and generate business through BFSI/NBFC channels.Maintain and strengthen relationships with existing customers.Cross-sell and up-sell life insurance products to achieve assigned business targets.Provide after-sales support and ensure smooth policy issuance and servicing.Coordinate with internal teams to ensure timely resolution of customer issues.Required Skills & Qualifications:Minimum 1 year of experience in BFSI / NBFC sales (Life insurance experience is an added advantage).Graduation is mandatory.Excellent communication and relationship-building skills.Strong sales orientation and target-driven mindset.Ability to work independently and as part of a team.

- Responsibilities:1. Engage with customers: Interact with customers to understand their needs and concerns, and provide solutions to ensure customer satisfaction and loyalty.2. Retain customers: Implement strategies to retain existing customers and prevent them from switching to competitors.3. Build relationships: Establish strong and lasting relationships with customers to increase customer loyalty and encourage repeat business.4. Resolve issues: Address customer complaints and resolve any issues or conflicts in a professional and efficient manner.5. Manage cash flow: Monitor and manage cash flow related to customer retention activities to ensure profitability and sustainability.- Required skills:1. Good communication: Excellent verbal and written communication skills to effectively interact with customers and address their needs.2. Customer relationship: Ability to build and maintain positive relationships with customers to enhance customer satisfaction and loyalty.3. Problem-solving: Strong problem-solving skills to quickly identify issues and provide effective solutions to meet customer needs.4. Customer support: Experience in providing customer support and assistance to resolve customer inquiries and concerns.5. Cash flow management: Knowledge of cash flow management principles to efficiently handle financial aspects related to customer retention activities.

Were a recruitment firm hiring on behalf of a client who needs a hands-on builder to take a custom CRM from prototype to production.If you love iterating fast, fixing gnarly bugs, and shipping clean, reliable features, this ones for you.What Youll Do:Own the end-to-end build of a lightweight CRM, stabilising an existing Replit prototype and taking it to production.Design clean, extensible data models and implement core features (pipelines, notes, tasks, email/activity logging, integrations).Use AI coding tools (Cursor, Lovable) with strong prompt engineering to move faster without sacrificing quality.Integrate OpenAI APIs, n8n automations, webhooks, and third-party SaaS platforms.Squash bugs, add tests, and improve DX/CI for maintainability.Plan the migration from Replit/Lovable to enterprise-grade hosting (AWS/GCP/Azure/Vercel) or to established CRM platforms.Must-Have Skills:Full-stack fundamentals:Frontend, backend, and data fluency.Replit expertise: env setup, debugging, deploys.Cursor & Lovable experience (AI IDEs).Strong prompt engineering & LLM integration know-how.APIs: REST/JSON, OAuth, webhooks.OpenAI API: structured outputs, tool calling, rate-limit handling.n8n: workflow design, retries, and error handling.Debugging mindset turning constant error into all green.Enterprise Readiness & Portability:Cloud deployment: Migrate services from Replit to AWS (ECS/Fargate/Lambda), GCP (Cloud Run), Azure (App Service), or Vercel/Fly.io.Containers & CI/CD: Docker, GitHub Actions, environment promotion (dev staging prod), rollbacks.Data migration: Schema versioning, seeding, backup/restore, bulk APIs.Identity & Security: SSO/SAML/OAuth (Okta, Azure AD, Google), RBAC, audit logging, SOC2/GDPR hygiene.Observability: Structured logging, metrics, Sentry, uptime checks.iPaaS/ETL: n8n (primary), Zapier/Make/Workato familiarity helpful.CRM Ecosystems: Salesforce, HubSpot, Pipedrive, Zoho (object models & APIs).Infra as Code: Terraform basics, secrets management.Data stack: PostgreSQL/SQLite now; ability to migrate to managed or analytical stores (Postgres/Snowflake/BigQuery).Prompt Engineering What Great Looks Like:Prompt architecture: System/developer/user roles, templates, guardrails.Reasoning patterns: ReAct, Chain-of-Thought, Tool Calling, RAG.Structured outputs: JSON Schema, Zod, Pydantic; robust parsing.Context management: Embeddings, vector search, caching, budgeting.Evaluation: Golden sets, promptfoo/Ragas, A/Bs, cost/latency trade-offs.Reliability: Jailbreak resistance, moderation, deterministic retries.LLM tooling: LangChain, LlamaIndex, DSPy, Guidance, Instructor, Langfuse/Helicone observability.Automation: Connecting LLM logic to n8n flows with resilient error handling.The Vibe:Builder energy: You ship, fix, and improve fast.Pragmatic quality: Clean, readable, well-tested code.Product sense: You make smart, simple UX calls without over-engineering.Low-drama, high-ownership collaboration style.Logistics:Engagement: Contract/freelance (with potential extension).Location: Remote-friendly (AEDT overlap preferred).Start: ASAP.How to Apply:Email: contact@universalhire.comSubject: CRM Vibe Coder - [Your Name]Include:Links: GitHub / Replit / portfolio + any n8n workflows youre proud of.A short note covering:a) A time you stabilised a flaky prototype.b) Your go-to stack for a small CRM.c) How you use Cursor/Lovable + prompt engineering daily.d) How youd migrate a Replit app to AWS/GCP/Azure or a CRM like Salesforce/HubSpot.

Job Title: Customer Care Executive Location: Calicut, KeralaExperience: Minimum 1 yearResponsibilities:Handle patient inquiries Schedule and confirm diagnostic test appointments.Provide information on tests, pricing, and reports.Maintain patient records and ensure timely report delivery.Requirements:Graduate/Diploma with good communication in English & Malayalam.

Job Title: Customer Relation ExecutiveCompany: Melker FinanceLocation: [Kerala]Job Type: Full-TimeDepartment: Customer Relations / Sales SupportReports to: Customer Relations Manager / Branch ManagerAbout Melker Finance:Melker Finance is a dynamic financial services company committed to delivering transparent, fast, and accessible financial solutions. We specialize in personal loans, vehicle loans, and business financing, focused on building long-term trust with our customers through excellent service and ethical practices.Job Summary:As a Customer Relation Executive at Melker Finance, you will be the face of the company, responsible for engaging with customers, understanding their financial needs, and offering the most suitable financial products. You will ensure customer satisfaction, manage queries, and assist in building strong, lasting relationships with clients.Key Responsibilities:Greet and assist walk-in and telephone customers with professionalism and empathy.Understand customer needs and recommend suitable loan products or financial solutions.Provide clear information on loan terms, documentation, interest rates, repayment schedules, and eligibility.Follow up with existing clients for document collection, EMI reminders, and renewals.Resolve customer queries, complaints, or issues promptly and escalate complex cases to the appropriate department.Maintain accurate and up-to-date customer records in CRM and other internal systems.Assist in customer feedback collection and suggest improvements to enhance customer satisfaction.Coordinate with internal teams (sales, credit, collection, legal) for a smooth customer experience.Uphold confidentiality and comply with financial regulations and company policies.Qualifications:Bachelor's degree in Business Administration, Finance, or a related field (preferred).13 years of experience in customer service, financial services, or sales (freshers may also apply).Excellent communication and interpersonal skills.Basic knowledge of financial products and services.Proficiency in MS Office and CRM tools.Strong problem-solving skills and customer-oriented mindset.Ability to work under pressure and manage multiple tasks.What We Offer:Competitive salary and incentive structureOn-the-job training and professional developmentFriendly and supportive team cultureOpportunities for growth within the organizationPerformance-based rewards and recognition

We are looking for 1 Relationship Manager Post in Kochi/Cochin, with deep knowledge in Customer Relationship, Interpersonal Skills, Negotiation Skills, Team Management Skills, Customer Service and Required Educational Qualification is : B.B.A, Other Bachelor Degree.

Hiring for 2 Back Office Assistant Jobs in Thrissur, with minimum 2 Years Experience,Required Educational Qualification is : Other Bachelor Degree with Good knowledge in Good Communication Skills, Customer Relationship, General Office Management, Customer Calling, Email Writing, Microsoft Excel, Microsoft Word etc.

Job Type:Full-Time (Work from Office) Experience:Freshers & Experienced Candidates Welcome Salary:10,000 20,000 per month (Fixed) + Attractive Incentives Joining: Immediate Job Responsibilities:- Make outbound calls to potential customers and explain our products/services - Handle customer inquiries and provide appropriate solutions - Maintain records of calls and customer interactions - Follow up with customers to close sales and meet targets Requirements: Female candidates only Good communication skills in Malayalam (English & Hindi are a plus) Basic computer knowledge Positive attitude & willingness to learn

We, a leading MSME in advertising and promotion, are looking for a male smart and proactive Automation Executive to streamline our day-to-day operations. The candidate should be proactive and detail-oriented with a background in administrative operations and process automation. The ideal candidate should be a graduate and skilled in IT essentials for automation with 2 4 years of experience in relevant filed. Resume to satheesh_vp@hotmail.com

Job Title: Business Development RepresentativeExperience: 2-3 years in Collecting Contractors database (Construction Chemicals/Building Materials industry preferred)Key Responsibilities:Meet 50-60 under construction sites monthly to build relationships and expand the customer base.Possess thorough knowledge of sites where tile adhesive or marble adhesive is required, ensuring effective identification and targeting of potential site for our products.Add contractor details to CRM on daily basis along with their feedback.Coordinate with the Sales Manager for the follow ups assigned.Convince contractors to participate in group meetings and discussions.Expand the customer base by targeting new clients and nurturing existing relationships to increase business volume by Identify the right contractors/Sites for our product.Skills:Strong communication, negotiation, and follow-up skills.Knowledge of construction products.Willingness to travel within the assigned region.

Banking Job at Renowned Bank (On roll)JOB Role -Relationship Officer/Sales Officer Function - MSME/LAP/HL (Sales)Salary - upto 3.6 LPA + Incentive + P.F + Fuel allowance + Mediclaim+ Term InsuranceExperience - Min 6mon to 3 yrs (BFSI Sales)Qualification - Graduation (Any)Gender - Male/FemaleAge - 33 (Max)Location - Maharashtra :Amravati-GBBorivali, Andheri, Virar, MiraroadPune- BanerBibwewadi (Pune 2 )Pimpri (PCMC Pune)Mayur Colony KothrudNagpur-2Pune KothrudChembur & VashiKandivaliThaneKalyanMahapeSouth MumbaiAndheriKandivaliMira RoadVirarBoisarBhandupChemburThaneBadlapurDombivaliIndore MahapeMahapeNehru PlaceKaushambiNoidaMeerutGurgaonFaridabadVikas PuriDwarkaAgraGwaliorMorenaSonipatKanpurMahanagarGomti NagarVARANASIJaipurDehradunMuzaffarnagarMust Have Two-wheeler & Driving license/LearnerJob Description - Responsible for quality customer acquisition as per product bouquet of the business. Adherence of the process and policies of the Bank while maintaining banking relationship with customers with close coordination with relevant teams.Key ResponsibilitiesTo source loan clients in line with the business plan and target. Creating and maintaining strict credit discipline and ensuring zero default in recovery. Monitor the loan portfolio conduct loan utilization checks and regular monitoring visits. Ensure compliance with policies, procedures & practices and continuously contribute to their improvement. Accurate and timely record keeping and reporting. Understanding customer needs and responding to customer queries & issues to ensure customer satisfaction. Completion of loan contracts by explaining provisions to applicant; obtaining signature and notarization; collecting fees. Any other work assigned to you from time to time.

We, a leading MSME in advertising and promotion, are looking for a male smart and proactive Admin Executive to streamline our day-to-day operations. The candidate should be proactive and detail-oriented with a background in administrative operations and process automation. The ideal candidate should be a graduate and skilled in IT essentials for automation with 2 4 years of experience in relevant filed. Resume to satheesh_vp@hotmail.com

We are looking for a motivated Customer Care Executive to join our team in Kochi/Cochin. This full-time role is ideal for freshers who have completed their 12th grade and are eager to start a career in customer service from the comfort of their homes.Key Responsibilities:1. Respond to Customer Inquiries: You will handle customer questions through phone calls, emails, or chat, ensuring clear and helpful communication to resolve issues.2. Provide Product Information: Explain our products and services to customers, helping them understand features, benefits, and usage in a friendly manner.3. Assist in Complaint Resolution: Work with customers to address their concerns, finding solutions and ensuring their satisfaction with our service.4. Maintain Records: Keep accurate records of customer interactions and inquiries to help streamline processes and improve service delivery.5. Collaborate with Team: Work closely with other team members to share ideas and strategies for providing excellent customer service.Required Skills and Expectations:Candidates must have strong communication skills, both verbal and written, to effectively engage with customers. A positive attitude and patience are essential when dealing with inquiries and complaints. Basic computer skills are required to navigate systems and maintain records. We value a willingness to learn and adapt, as well as the ability to work independently and manage time efficiently. A proactive approach to solving customer problems will be an important part of this role.

We are hiring a full-time Office Assistant for our office in Kozhikode. The ideal candidate should have good communication skills, basic computer knowledge (MS Office, Email Handling), and the ability to manage daytoday office tasks. Freshers and experienced candidates can apply.