Looking For Customer Care Executive

job opening: customer care executive

we are looking for a customer care executive who can provide an exceptional service experience to our valued customers. the ideal candidate should have excellent communication skills, the ability to resolve customer concerns efficiently, and maintain a positive attitude while representing our brand.

key responsibilities:

handle inbound and outbound customer calls, emails, and messages in a professional and courteous manner.

understand customer queries, provide accurate information, and ensure timely resolution of issues.

manage and resolve customer complaints effectively, ensuring customer satisfaction and retention.

maintain detailed records of customer interactions and follow up to ensure concerns are addressed.

coordinate with internal teams (sales, logistics, and service departments) to ensure smooth customer support.

provide feedback and suggestions to improve service quality and customer experience.

ensure communication standards and service protocols are consistently maintained.

required skills & qualifications:

fluency in english and hindi is mandatory

excellent verbal communication and listening skills.

strong problem-solving ability and customer-handling skills.

patience, empathy, and a positive attitude while dealing with customers.

ability to multitask and manage time effectively in a fast-paced environment.

basic computer knowledge and experience with crm tools or customer support software preferred.

minimum 5 years of experience in customer service (freshers with strong communication skills mayalsoapply).

• Experience

  2 - 5 Years

• No. of Openings

  1

• Education

  12th Pass, B.A, B.C.A, B.B.A, B.Com, B.Sc, Any Bachelor Degree

• Role

  Customer Care Executive

• Industry Type

  Manufacturing / Production / Quality

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  205, Industrial Area, Edayar, Nr Idukki Junction, Kalamassery, Kochi