CRM Job Vacancies in Gurgaon

We are looking for a Customer Care Executive who is enthusiastic and ready to assist customers with their inquiries and needs. As a vital part of our team, you will play a key role in delivering excellent customer service. **Key Responsibilities:**- **Respond to Customer Inquiries:** Handle incoming calls, emails, and messages from customers, providing accurate information and solutions in a friendly manner. - **Resolve Issues:** Address customer complaints or concerns effectively, ensuring that problems are resolved in a timely fashion to maintain customer satisfaction. - **Maintain Records:** Keep detailed records of customer interactions and transactions for future reference and reporting purposes. - **Follow Up:** Reach out to customers after their inquiries to confirm that issues are resolved and to ensure they are satisfied with the service received. - **Collaborate with Teams:** Work with other departments to relay customer feedback and help improve products or services. **Required Skills and Expectations:**Candidates should have excellent communication skills, both verbal and written, to engage with customers clearly. A positive attitude and patience are essential to handle various customer personalities. You should be comfortable using computers and navigational tools to record interactions and find product information. While prior experience is not necessary, a willingness to learn and adapt is vital. A 12th-grade education or equivalent is required. You should be able to work independently in a home environment and manage your time efficiently.

Team Leader - Job Description.Team Leader reflects a leadership role within an organization where the individual is responsible for guiding, managing, and supporting a team of employees. The Team aspect of the title indicates that the individual leads a specific group, and the Leader aspect signifies their role in directing and overseeing the teams work, ensuring alignment with organizational goals. This title typically implies a mid-level position with a focus on both operational management and people management, bridging the gap between team members and upper management.Key Responsibilities:1. Manage and allocate site work to all technicians.2. Plan service activities and ensure proper execution of work.3. Develop a monthly execution plan and allocate filtration machines based on service priority, AMC schedule, and shutdown work.4. Ensure proper tracking of AMC customers and adherence to quarterly and half-yearly service schedules.5. Instruct the accounts team to raise invoices for services rendered and ensure timely submission to customers with all necessary supporting documents.6. Plan appropriate training schedules for technicians, addressing their training needs on a half-yearly basis.7. Arrange monthly meetings with technicians to review their performance. Communicate the next days work assignments to technicians with clear descriptions, timing, and customer contact details.8. Respond to customer complaints and allocate manpower to resolve issues promptly. Support AMC clients within the agreed response time and monitor the agreed Turnaround Time (TAT).9. Track warranty and non-warranty complaints.10. Allocate manpower for health check-ups of transformers in collaboration with the marketing engineer, ensuring completion within the agreed timeframe.11. Ensure collection of service reports from technicians within two days of service completion.12. Review service reports after each service, and inform the service engineer if a quotation for spares or additional services is required.13. Forward service reports to the service engineer for the preparation of test reports.14. Keep track of daily manpower utilization and filtration machine usage.15. Inspect sites post-service to assess service quality and gather customer feedback.16. Arrange necessary training for the customer site facility team on transformer operation and maintenance as needed.Education and Experience Requirements.Education: A Bachelors of degree in Electricals Engineering or Diploma in Electrical is required.Experience: A minimum of 3-5 years of professional experience, with at least 2 years in a leadership or supervisory role. Experience in managing teams and resources is essential. The candidate should have a proven track record of meeting deadlines and improving team performance.Industry Experience: Transformer & Switchgear service experience or in the industry relevant to the role is often required.Certifications: Electrical supervisor license is mandatory.Skills: Strong leadership, communication, and problem-solving skills are essential. The ability to motivate and mentor team members, manage conflicts, and lead through change is crucial.Work Experience:1. Experience in transformer and OLTC operations, including preventive maintenance, handling breakdowns, and managing parallel operations of transformers.2. Skilled in locating and rectifying all types of HV & LV panels and cable faults, including performing HV & LV cable joint sand terminations.3. Proficient in working with High- and low-tension switchgear such as VCB, SF6, RMU LBS, ACB, MCB, ELCB, MCCB, MOCB, OCB, VCB, and RCCB.4. Experienced in testing all types of electrical equipments, Protection and auxiliary relays and proficient in using electrical instruments like Megger, Hi-Pot test kit CRM, Time interval, Single -three phase relay test kit, Multimeter, earth tester, and phase sequence meter etc,5. Extensive knowledge of safety procedures and operations in the electrical field.6. Extensive knowledge of type of work permit and related compliance.Reporting Structure:Reporting to: Branch ManagerProvide a brief summary of the teams performance to Branch Manager. Highlight key achievements, progress on goals, and any significant developments.2. Performance Metrics Sales Numbers: [e.g., Expected billing for the week / month Vs actual billing] Customer Satisfaction: [e.g., Customer satisfaction score and positive feedback] Final sales number: [e.g., Total sales V/S AOP and budget VS Actual expenses]3. Team Highlights Individual/Team Achievements: [e.g., Recognition of outstanding team members] Training & Development: [e.g., Completion of specific training modules] Innovation & Improvements: [e.g., Implementation of new processes.4. Challenges and Solutions Challenges: [e.g., Issues with meeting deadlines, technical difficulties] Solutions Implemented: [e.g., Adjusted workflows, additional training]5. Goals for the Next Period Short-term Goals: [e.g., Increase sales by X%, reduce error rates by Y%] Long-term Goals: [e.g., Enhance team collaboration, develop new strategies]6. Support Needed Resources: [e.g., Additional staff, budget for new tools] Support: [e.g., Approval for new initiatives, guidance on strategic decisions]Collaboration and Interaction:Internal Interactions:Department Teams: Regular interaction with [e.g., Marketing, Sales, Purchase department] teams to align on task, share updates, and collaborate on achieving common goals.Management: Frequent communication with [e.g., Senior Management, Branch Manager] to report on progress, discuss strategies, and receive guidance on key initiatives.Support Functions: Close collaboration with [e.g., HR, Finance, IT] for recruitment, budget management, and technical support needs.External Interactions:Clients: Regular interaction with clients to understand their needs, provide updates, and ensure satisfaction with services/spare parts.Vendors: Collaborate with vendors to manage supplies, negotiate contracts (Along with Purchase team), and ensure timely delivery of Spare parts/services.Work Environment and Conditions:Work Environment: The Team Leader role is typically based on-site and office for specific time. However, the position is hybrid work options, allowing for a combination of remote and in-office work depending on the job needs.Travel Requirements: The traveling primarily for team meetings, client interactions, or site visits. Travel is generally expected to be within the region but could occasionally extend to other locations depending on work demands.Work Hours: Standard working hours are from 9 AM to 6 PM, Monday through Saturday, but flexibility may be required to meet work deadlines, including occasional evenings or weekends.

Job Openings for 808 Customer Care Executive Jobs for Freshers in Delhi, Gurgaon, Chandigarh, Jalandhar, Amritsar, Lucknow, Gwalior, Patna, Bhopal, Alwar, having Educational qualification of : Higher Secondary, Secondary School, I.T.I., B.A, B.B.A, B.Com, B.Ed, B.Sc, M.A, M.Sc with Good knowledge in Customer Relationship, Outbound Calling, Customer Care, Customer Service, Customer Support, Customer Handling, Customer Management, Cold Calling, Customer Communication, Call Center etc.

Job Openings for 710 Customer Care Executive Jobs for Freshers in Delhi, Lucknow, Bhopal, Indore, Gwalior, Amritsar, Jalandhar, Gurgaon, Chandigarh, Patna City, having Educational qualification of : Higher Secondary, Secondary School, Vocational Course, B.A, B.B.A, B.Com, B.Ed, B.Sc, M.A, M.Sc with Good knowledge in Customer Relationship, Outbound Calling, Customer Care, Customer Service, Customer Support, Customer Handling, Customer Management, International BPO, Customer Communication, Cold Calling, Call Center etc.

We are looking for 640 Back Office Assistant Posts in Delhi,Gurgaon,Lucknow,Kanpur,Chandigarh,Amritsar,Ludhiana,Mohali,Dehradun,Ambala, with deep knowledge in Customer Relationship,Customer Calling,Internal Communication,Communication System,General Office Management and Required Educational Qualification is : Higher Secondary, Secondary School, Vocational Course, B.A, B.B.A, B.Com, M.A, M.Ed, M.Sc

Key Responsibilities1. Lead and manage the on-site team of Closing Managers - setting daily goals,monitoring progress, and improving sales effectiveness through coaching and reviews.2. Handle and convert warm and hot walk-ins - build rapport, address objections, andpitch offerings with precision and emotional intelligence. Become the corporate andproduct champion.3. Maintain in-depth knowledge of project pricing, unit availability, promotional offers,buyer objections, and negotiation levers.4. Drive daily adherence to SOPs - from welcoming prospects to structured tours,documentation, CRM updates, and closure workflows.5. Facilitate upsell conversations promote higher floors, premium views, clubhouseupgrades, or add-on parking in line with buyer profiles.6. Train the team on pitch structure, pricing articulation, objection handling, and negotiationtechniques.7. Track visitor patterns, buyer questions, and conversion blockers and recommendtactical interventions to improve performance.8. Provide real-time market feedback to central teams including competitor pricing,offers, and buyer sentiment.9. Ensure key post-sale touchpoints are managed hand-holding high-value customersfor feedback, referrals, and cross-sell opportunities.10. Audit, process feedback, set charters and clear SOPs for the Closing team, in conjunctionwith Marketing and Strategy Heads. Champion product and ingredient marketing.Executional Scope1. Conduct daily huddles with Closing Managers to assign lead priorities, follow-upActions, and unblock issues.2. Monitor all walk-ins review discussions, guide high-value buyers personally, andAssign Closing Managers strategically.3. Oversee inventory presentation and ensure accurate availability is communicated to allProspects.4. Update offer decks, pricing tools, FAQs, and pitch scripts regularly for internalalignment.5. Partner with CRM for a seamless post-booking experience manage documentation,collections, and approvals.6. Review daily closure metrics open leads, daily bookings, follow-up cadences, andaverage TAT.7. Maintain site visibility supervise walk-in flow, Closers presentation quality, andreadiness of the physical space.8. Champion positive customer experiences from first touch to final handshake withclear, confident, and consistent engagement. If you are intersted so please share me your CV atcapitalplacement21@gmail.com9891409300