CRM Job Vacancies in Gurgaon

We are seeking a Customer Handling Executive to join our team in Gurgaon. This role is ideal for individuals with 0-2 years of experience who are eager to start their career in customer service. The primary responsibility is to assist customers with their inquiries and resolve any issues they may face. You will communicate with customers through phone, email, or in-person, ensuring they receive exceptional service.Key responsibilities include addressing customer inquiries and concerns, which involves listening carefully and providing accurate information. You will also process orders and returns efficiently, ensuring customers experience a smooth transaction. Additionally, you will maintain records of customer interactions, helping to track and manage issues effectively. Collaborating with other teams will be essential to ensure all customer needs are met.Candidates should have a strong command of spoken and written English, as clear communication is crucial in this role. Patience and empathy are important interpersonal skills that will help you understand and resolve customer issues. A good understanding of basic computer skills is necessary for managing inquiries and maintaining records. We expect candidates to be punctual, reliable, and eager to learn. You should be adaptable and able to work in a fast-paced environment, demonstrating a positive attitude towards customer service. Overall, this position offers an excellent opportunity for motivated individuals to kickstart their career in a dynamic setting.

We are looking for an experienced Sales Manager to join our team on MG Road. The ideal candidate will have 5 to 7 years of relevant experience and an M.B.A or PGDM degree. This is a full-time position, located in our office.Key Responsibilities:- Lead Sales Team: Direct and motivate the sales team to achieve their targets and enhance overall performance. Provide guidance and support to help them succeed.- Develop Sales Strategies: Create and implement effective sales strategies to increase market share and drive sales growth. Ensure strategies are aligned with company goals.- Build Client Relationships: Establish and maintain strong relationships with key clients and stakeholders. Understand their needs and ensure satisfaction to promote repeat business.- Analyze Market Trends: Conduct market research to identify trends and opportunities. Use this information to adapt strategies and stay ahead of competitors.- Prepare Sales Reports: Regularly analyze and report on sales performance metrics. Use data to showcase achievements and areas needing improvement.Required Skills and Expectations:The successful candidate should possess strong leadership and communication skills. An understanding of sales techniques and market dynamics is essential. The candidate should also be proficient in using CRM software and data analysis tools. A collaborative spirit, along with the ability to work independently in a fast-paced environment, is vital. Lastly, a strong business acumen and problem-solving skills are necessary for managing challenges effectively.

We are looking for a dedicated Customer Care Executive to join our team in Gurgaon. This role is ideal for individuals with 0 to 2 years of experience who are eager to assist customers and enhance their experience.Key Responsibilities:- Customer Support: Assist customers with inquiries, product information, and troubleshooting issues through phone, email, or chat. You will be the first point of contact, providing friendly and timely assistance.- Problem Resolution: Identify customer concerns and work to resolve them efficiently. You will listen to customer complaints and provide appropriate solutions, ensuring satisfaction and loyalty.- Documentation: Maintain accurate records of customer interactions and transactions. You will document issues and resolutions to help improve our services and processes.- Team Collaboration: Work closely with other team members and departments to ensure a smooth flow of information and enhance the overall customer experience. Good communication with colleagues is essential.Required Skills and Expectations: Candidates should have completed their 12th grade and possess strong communication skills, both written and verbal. A positive attitude and a willingness to learn are crucial. You should be able to handle stressful situations calmly while maintaining professionalism. Basic computer skills and experience with customer management software will be an advantage. Flexibility in working hours and a commitment to providing excellent service are essential for success in this role.

We are looking for dedicated Ticket Checking Staff to join our team in Gurgaon, India. This role is ideal for individuals who enjoy working in a lively environment and are keen to provide exceptional customer service. Key Responsibilities:- Ticket Verification: Check tickets of passengers to ensure they are valid before allowing access to the venue or transport. This involves scanning tickets and verifying details using a ticketing system.- Customer Assistance: Provide support to passengers by answering questions related to ticketing and guiding them with the entry process. You will play a key role in enhancing the customer experience.- Handling Difficult Situations: Manage any issues that may arise, such as invalid tickets. This requires maintaining a calm demeanor and following procedures to smoothly resolve conflicts.- Reporting: Keep accurate records of ticket verification and report any discrepancies to management. This includes updating logs and communicating ticketing issues effectively.Required Skills and Expectations:Candidates should have completed their 12th grade and possess good communication skills. Attention to detail is crucial to ensure accurate ticket verification. Individuals should also be able to work effectively in a team and manage time well. A friendly personality and a customer-focused attitude will help create a positive environment. Flexibility to work on various shifts is expected, as the role may require working evenings or weekends. Prior experience is not necessary, as on-the-job training will be provided.

We are looking for a Customer Care Executive who is enthusiastic and ready to assist customers with their inquiries and needs. As a vital part of our team, you will play a key role in delivering excellent customer service. Key Responsibilities:- Respond to Customer Inquiries: Handle incoming calls, emails, and messages from customers, providing accurate information and solutions in a friendly manner. - Resolve Issues: Address customer complaints or concerns effectively, ensuring that problems are resolved in a timely fashion to maintain customer satisfaction. - Maintain Records: Keep detailed records of customer interactions and transactions for future reference and reporting purposes. - Follow Up: Reach out to customers after their inquiries to confirm that issues are resolved and to ensure they are satisfied with the service received. - Collaborate with Teams: Work with other departments to relay customer feedback and help improve products or services. Required Skills and Expectations:Candidates should have excellent communication skills, both verbal and written, to engage with customers clearly. A positive attitude and patience are essential to handle various customer personalities. You should be comfortable using computers and navigational tools to record interactions and find product information. While prior experience is not necessary, a willingness to learn and adapt is vital. A 12th-grade education or equivalent is required. You should be able to work independently in a home environment and manage your time efficiently.

Key Responsibilities1. Lead and manage the on-site team of Closing Managers - setting daily goals,monitoring progress, and improving sales effectiveness through coaching and reviews.2. Handle and convert warm and hot walk-ins - build rapport, address objections, andpitch offerings with precision and emotional intelligence. Become the corporate andproduct champion.3. Maintain in-depth knowledge of project pricing, unit availability, promotional offers,buyer objections, and negotiation levers.4. Drive daily adherence to SOPs - from welcoming prospects to structured tours,documentation, CRM updates, and closure workflows.5. Facilitate upsell conversations promote higher floors, premium views, clubhouseupgrades, or add-on parking in line with buyer profiles.6. Train the team on pitch structure, pricing articulation, objection handling, and negotiationtechniques.7. Track visitor patterns, buyer questions, and conversion blockers and recommendtactical interventions to improve performance.8. Provide real-time market feedback to central teams including competitor pricing,offers, and buyer sentiment.9. Ensure key post-sale touchpoints are managed hand-holding high-value customersfor feedback, referrals, and cross-sell opportunities.10. Audit, process feedback, set charters and clear SOPs for the Closing team, in conjunctionwith Marketing and Strategy Heads. Champion product and ingredient marketing.Executional Scope1. Conduct daily huddles with Closing Managers to assign lead priorities, follow-upActions, and unblock issues.2. Monitor all walk-ins review discussions, guide high-value buyers personally, andAssign Closing Managers strategically.3. Oversee inventory presentation and ensure accurate availability is communicated to allProspects.4. Update offer decks, pricing tools, FAQs, and pitch scripts regularly for internalalignment.5. Partner with CRM for a seamless post-booking experience manage documentation,collections, and approvals.6. Review daily closure metrics open leads, daily bookings, follow-up cadences, andaverage TAT.7. Maintain site visibility supervise walk-in flow, Closers presentation quality, andreadiness of the physical space.8. Champion positive customer experiences from first touch to final handshake withclear, confident, and consistent engagement. If you are intersted so please share me your CV atcapitalplacement21@gmail.com9891409300