Freshers & Experience || Full Time || Customer Retention Executive

Spandana Sphoorty Financial Limited

- responsibilities:

1. engage with customers: interact with customers to understand their needs and concerns, and provide solutions to ensure customer satisfaction and loyalty.

2. retain customers: implement strategies to retain existing customers and prevent them from switching to competitors.

3. build relationships: establish strong and lasting relationships with customers to increase customer loyalty and encourage repeat business.

4. resolve issues: address customer complaints and resolve any issues or conflicts in a professional and efficient manner.

5. manage cash flow: monitor and manage cash flow related to customer retention activities to ensure profitability and sustainability.

- required skills:

1. good communication: excellent verbal and written communication skills to effectively interact with customers and address their needs.

2. customer relationship: ability to build and maintain positive relationships with customers to enhance customer satisfaction and loyalty.

3. problem-solving: strong problem-solving skills to quickly identify issues and provide effective solutions to meet customer needs.

4. customer support: experience in providing customer support and assistance to resolve customer inquiries and concerns.

5. cash flow management: knowledge of cash flow management principles to efficiently handle financial aspects related to customer retention activities.

• Experience

  0 - 2 Years

• No. of Openings

  20

• Education

  12th Pass

• Role

  Customer Retention Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office