CRM Job Vacancies in Coimbatore

We are looking for a Customer Care Executive to provide excellent service to our customers while working from home. This role is important for maintaining customer satisfaction and resolving issues efficiently.**Key Responsibilities:**- **Responding to Customer Inquiries:** You will answer questions and provide information to customers through phone, email, or chat, ensuring clear communication.- **Handling Complaints:** When customers have issues, you will assist in resolving them swiftly and effectively, ensuring a positive experience.- **Providing Product Information:** You will inform customers about our products and services, helping them make informed decisions.- **Maintaining Records:** Accurate documentation of customer interactions and feedback will be required to enhance service quality and identify trends.- **Coordinating with Teams:** You will work closely with other departments to resolve issues and improve our service processes.**Required Skills and Expectations:**- **Communication Skills:** You should possess excellent verbal and written skills to convey information clearly and empathetically.- **Problem-Solving Abilities:** The ability to think critically and find suitable solutions to customer issues is essential.- **Technical Proficiency:** Familiarity with computers and basic software applications is expected to assist customers and manage records.- **Customer Focus:** A strong desire to help customers and develop positive relationships is crucial for this role.- **Team Player:** You should be able to collaborate effectively with others to achieve common goals, even while working remotely. Freshers are encouraged to apply, and training will be provided to help you excel in this role.

Job Description - Customer Support ExecutiveCompany: Sharas Venture Private Limited (Graciss Menstrual Care)Location: Coimbatore, Tamil NaduDepartment: Customer SupportReports To: Customer Support Manager / Operations ManagerAbout the RoleWe are looking for a customer-focused and enthusiastic Customer Support Executive to deliver exceptional service to our customers across phone, email, WhatsApp, website, and e-commerce platforms. The ideal candidate will handle customer inquiries, resolve complaints, process orders, and ensure a seamless customer experience while maintaining high service standards.Key ResponsibilitiesCustomer SupportRespond to customer inquiries through phone, email, WhatsApp, website chat, and social media.Provide accurate product information and usage guidance.Resolve customer complaints promptly and professionally.Escalate complex issues to the appropriate department.Maintain high customer satisfaction through timely support.Order ManagementProcess customer orders received through the website, WhatsApp, and marketplaces.Track shipments and provide delivery updates.Coordinate with logistics partners for dispatch and delivery.Handle order modifications, cancellations, returns, exchanges, and refunds.E-commerce SupportSupport customers purchasing through Shopify, Amazon, Flipkart, Meesho, and other online platforms.Monitor order status and ensure timely fulfillment.Coordinate with warehouse and dispatch teams to resolve order-related issues.Customer Relationship ManagementMaintain accurate customer records in the CRM system.Follow up with customers to ensure issue resolution.Build long-term customer relationships and encourage repeat purchases.Collect customer feedback and share improvement suggestions with management.Sales SupportAssist customers in selecting suitable products.Promote ongoing offers, subscriptions, and combo packs.Support upselling and cross-selling opportunities.Coordinate with the sales team for bulk and distributor inquiries.Documentation & ReportingMaintain records of customer interactions and complaints.Prepare daily and monthly customer support reports.Track complaint resolution time and customer satisfaction metrics.Ensure all customer information is accurately updated.QualificationsBachelor's Degree in any discipline (BBA, B.Com, BA, B.Sc, BCA, or equivalent).1-3 years of experience in Customer Support, Customer Service, Call Centre, E-commerce Support, or FMCG.Fresh graduates with excellent communication skills may also apply.Required SkillsTechnical SkillsCustomer Relationship Management (CRM)Shopify Order ManagementE-commerce SupportMicrosoft ExcelMicrosoft WordGoogle WorkspaceData Entry & DocumentationWhatsApp BusinessEmail ManagementSoft SkillsExcellent Communication SkillsActive ListeningCustomer-Centric ApproachProblem SolvingComplaint ResolutionPatience & EmpathyTime ManagementMultitaskingAttention to DetailTeamwork & CoordinationKey Performance Indicators (KPIs)Customer Satisfaction (CSAT) ScoreFirst Response Time (FRT)Average Resolution Time (ART)Number of Customer Queries ResolvedOrder Processing AccuracyReturn & Refund Resolution TimeCustomer Retention RatePositive Customer FeedbackCRM Data AccuracyUpselling & Cross-selling PerformanceSalary18,000 - 25,000 per month (Based on experience and qualifications)Employment DetailsEmployment Type: Full-TimeExperience: 1-3 YearsIndustry: FMCG / Manufacturing / Consumer Goods / E-commerceWork Location: Coimbatore, Tamil Nadu

We are looking for enthusiastic candidates for the role of Air Hostess in Coimbatore. This is a full-time office job that welcomes applicants with 0 to 6 years of experience. A minimum education requirement of 12th pass is necessary.**Key Responsibilities:**- **Passenger Assistance:** Provide help and guidance to passengers during boarding and disembarking, ensuring a smooth and pleasant travel experience.- **Safety Procedures:** Conduct safety demonstrations and brief passengers on emergency procedures to ensure everyone knows how to respond in case of an emergency.- **Service Delivery:** Serve food, beverages, and other services to passengers with a friendly attitude, ensuring high standards of customer service throughout the flight.- **Cabin Maintenance:** Ensure that the cabin is clean and orderly before, during, and after the flight, creating a welcoming environment for passengers.- **Conflict Resolution:** Manage any issues or complaints from passengers effectively, using problem-solving skills to maintain a calm and positive atmosphere.**Required Skills and Expectations:**- **Excellent Communication:** Strong verbal communication skills are essential to interact effectively with passengers and crew members.- **Customer Service Oriented:** A friendly and helpful attitude is necessary to provide excellent service and enhance the overall customer experience.- **Team Player:** Ability to work well in a team environment, collaborating with other crew members for the safety and comfort of passengers.- **Adaptability:** Must be flexible and able to handle unexpected situations calmly and professionally.- **Presentation:** A well-groomed appearance and professional demeanor are important, as this role represents the airlines image to the public.

We are looking Any Degree Graduate Freshers Female for SEO Content Writer in Coimbatore Skills Set:Content Creation: Draft, edit, and publish high-quality blog posts, articles, and landing pages.Keyword Optimization: Conduct keyword research and incorporate target keywords naturally to maximize organic traffic and improve SERP rankings.Research: Perform thorough research on industry-related topics to produce accurate, valuable, and authoritative content.On-Page SEO: Craft compelling titles, meta descriptions, and headers to increase click-through rates (CTR).Collaboration: Work with the marketing team to align content with overarching strategies and editorial calendars.Content Updates: Update existing website content to ensure it remains relevant and ranks well.

Ground staff are the people who keep airport and airline operations running smoothly on the ground. They assist passengers, handle check-in and boarding, coordinate baggage, support aircraft turnaround, and make sure safety and service standards are met.Key ResponsibilitiesWelcome passengers and verify travel documents.Issue boarding passes and assign seats.Accept and tag baggage according to airline rules.Make boarding announcements and manage queues.Assist elderly passengers, families, VIPs, and passengers with reduced mobility.Coordinate with cabin crew and flight operations for departure readiness.Handle delays, cancellations, and rebooking support.Ensure security and safety procedures are followed.Different Areas of WorkGround staff roles may vary depending on department:Passenger ServiceCheck-in, boarding gates, arrivals assistance.Ramp / ApronMarshalling, headset communication, pushback coordination.Baggage ServicesLost & found, mishandled baggage reports.Customer Support / Help DeskFlight information and special requests.Daily DutiesReporting before flight opening time.Preparing counters and system logins.Verifying manifests and passenger loads.Closing flights and submitting reports.Skills & CompetenciesStrong communication and grooming.Customer service mindset.Ability to work in shifts, weekends, holidays.Patience in high-pressure situations.Teamwork and coordination.Basic computer knowledge.Educational Qualification10+2 or graduation (aviation/hospitality preferred).Training in customer service or airport operations is helpful.