1206

BPO Executive Job Vacancies in Maharashtra

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  • 1 - 1 yrs
  • 2.5 Lac/Yr
  • Airoli Navi Mumbai
BPO International BPO Voice Process Good Communication Skills Inbound
We are seeking a motivated and enthusiastic Telesales Executive to join our team in Airoli. This full-time position requires at least one year of experience in sales and a minimum educational qualification of a 12th pass.**Key Responsibilities:**- **Conducting Sales Calls:** Make outbound calls to potential customers to promote and sell our products. Clear and persuasive communication is key to engaging customers and converting leads into sales.- **Understanding Customer Needs:** Listen to customers to identify their needs and preferences. This will help tailor the sales approach and offer relevant solutions, increasing the likelihood of closing a sale.- **Building Relationships:** Develop rapport with customers through regular follow-ups and friendly communication. This not only assists in closing sales but also helps in building long-term customer loyalty.- **Maintaining Records:** Keep accurate records of customer interactions and sales activities using the companys CRM system. This is important for tracking progress and identifying areas for improvement.- **Achieving Sales Targets:** Work towards individual and team sales targets set by management. Demonstrating the ability to meet these targets shows dedication and effectiveness in the role.**Required Skills and Expectations:**- Candidates should have excellent verbal communication skills to effectively convey product information and engage with customers.- Strong persuasive skills are necessary to influence customer decisions and drive sales.- Candidates should be results-oriented and motivated, with a proven ability to work independently and as part of a team.- Basic knowledge of sales processes and customer service is preferred, along with a positive attitude and willingness to learn new skills.
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  • 0 - 1 yrs
  • 3.8 Lac/Yr
  • Thane
Outbound Calling Voice Support Basic Computer Skills BPO Sales Voice Process Domestic BPO
We are looking for a motivated Voice Process Executive to join our team in Thane, India. This entry-level position is ideal for freshers who have completed their 12th grade and are eager to start a career in customer service.Key Responsibilities:1. **Customer Interaction**: Engage with customers over the phone to address inquiries and provide assistance, ensuring a positive experience.2. **Issue Resolution**: Listen carefully to customer concerns, offer appropriate solutions, and escalate issues when necessary to ensure customer satisfaction.3. **Record Keeping**: Maintain accurate records of customer interactions in the system, ensuring all information is up-to-date and complete.4. **Team Collaboration**: Work closely with team members and supervisors to improve customer service processes and share feedback.Required Skills and Expectations:Candidates should possess excellent verbal communication skills in English and any local language, allowing them to convey information clearly and effectively. A friendly and positive attitude is essential for engaging with customers and creating a pleasant interaction. Basic computer skills are necessary to navigate systems and update customer information. Candidates must be enthusiastic, self-motivated, and willing to learn, as this role involves adapting to different scenarios and customer needs. A strong focus on customer service and the ability to work well in a team environment are crucial for success in this role.
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  • 0 - 1 yrs
  • 3.5 Lac/Yr
  • Beyond Thane Mumbai
Customer Relationship Customer Care Customer Service Customer Support Customer Handling Domestic BPO BPO Voice Telephone Handling Inbound Calls Cold Calling Chat Support Hindi BPO Good Communication Skills
We are looking for a Customer Support Executive to join our team in Mumbai, Beyond Thane. This full-time role is open to male candidates who have completed their 12th grade and have little to no prior experience. **Key Responsibilities:**- **Customer Interaction:** Engage with customers via phone, email, or chat to address their inquiries and concerns. This includes providing timely responses and creating a positive experience for each customer.- **Issue Resolution:** Identify and resolve customer issues effectively and efficiently. You will troubleshoot problems, provide solutions, and ensure that each customer feels heard and valued.- **Product Knowledge:** Maintain a strong understanding of our products and services. Stay updated on features and changes to answer questions confidently.- **Feedback Collection:** Gather customer feedback to understand their needs and improve service quality. This input is valuable for making necessary adjustments to enhance customer satisfaction.- **Documentation:** Record customer interactions and transactions accurately in our database. Proper documentation helps in tracking issues and ensuring follow-up actions are taken.**Required Skills and Expectations:**Candidates should have excellent communication skills, both verbal and written, to interact clearly with customers. A friendly and patient demeanor is essential in providing exceptional service. Basic computer skills are necessary to navigate customer support software. Successful candidates will be detail-oriented and capable of multitasking in a fast-paced environment. A willingness to learn and develop skills further will also enhance your performance in this role.
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  • 0 - 1 yrs
  • 2.5 Lac/Yr
  • Bhandup West Mumbai
Good Communication Skills Domestic BPO Outbound Calling
We are looking for a motivated Telesales Executive to join our team in Bhandup West. The ideal candidate should be eager to learn and possess excellent communication skills. This role is perfect for recent school graduates who want to start a career in sales.**Key Responsibilities:**- **Make Outbound Calls:** Contact potential customers to explain our products and services, building rapport to encourage sales.- **Listen to Customer Needs:** Understand the requirements and preferences of customers to provide tailored solutions, ensuring customer satisfaction.- **Achieve Sales Targets:** Meet or exceed daily and monthly sales goals while maintaining quality service. This involves tracking progress and strategizing for improvement.- **Maintain Records:** Update the customer database with information from calls and sales, helping the team stay organized and informed.- **Follow Up on Leads:** Reach out to interested prospects to convert inquiries into sales, demonstrating persistence and dedication.**Required Skills and Expectations:**Candidates should have strong verbal communication skills and the ability to engage with customers confidently. A willingness to learn about the products and services is essential, along with basic computer skills for maintaining records. The ideal person should be self-motivated, with a positive attitude and a desire to achieve sales goals. Flexibility and adaptability in a fast-paced environment are also important for success in this role. Prior experience in sales is not mandatory, making this a great opportunity for freshers.
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  • Fresher
  • Pune
Call Center Outbound Calling BPO Sales Chat Support
Teleconnect globel service company .we are hiring for the post of telecaller .education required 10 TH 12 TH pass . Good cummioncation skill. Work from Home Sallery weekend 10000 to 25000 part time work
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  • 1 - 3 yrs
  • 3.0 Lac/Yr
  • Nashik
Customer Relationship Customer Care Customer Service Customer Support Customer Handling Domestic BPO BPO Voice Telephone Handling Cold Calling Inbound Calls Chat Support Hindi BPO Good Communication Skills
Key ResponsibilitiesCustomer Assistance: Handle inbound and outbound calls, emails, live chats, or ticketing queries from customers in a professional and timely manner.Issue Resolution: Diagnose and troubleshoot customer issues, provide accurate product or service information, and offer practical solutions.Escalation Management: Coordinate with internal departments (technical support, sales, logistics, or quality assurance) to escalate complex issues and follow up until resolved.Ticket & Data Maintenance: Maintain detailed, up-to-date logs of customer interactions, feedback, and ticket statuses in the CRM or support system.Feedback Collection: Gather customer feedback and insights to share with operational teams for process and product improvement.Relationship Building: Build trust and strong relationships with customers through clear, empathetic, and effective communication.
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  • Fresher
  • Virar
Customer Relationship Customer Care Customer Service Customer Support Customer Handling BPO Voice Telephone Handling Inbound Calls Good Communication Skills Domestic BPO
As a Customer Support Executive, your primary role will be to assist customers with their inquiries and issues, ensuring they have a positive experience. You will work from home and this position is open to freshers with a minimum education of 12th pass.**Key Responsibilities:**- **Respond to Customer Inquiries:** You will provide timely and accurate responses to customer questions through various communication channels, such as email, chat, or phone.- **Resolve Customer Issues:** When customers encounter problems, it's your job to diagnose the issue and offer suitable solutions, ensuring customer satisfaction.- **Document Customer Interactions:** Keeping detailed records of customer interactions helps us improve our service, so youll be responsible for updating our systems with relevant information.- **Collaborate with Team Members:** You will work closely with your colleagues to improve processes and share customer feedback, fostering a supportive work environment.- **Follow Up with Customers:** After resolving issues, you will need to follow up with customers to confirm that their problems have been fully addressed.**Required Skills and Expectations:**- Excellent communication skills are essential for effectively engaging with customers and understanding their needs.- A customer-focused mindset will help you prioritize customer satisfaction and represent our values.- Basic computer skills will enable you to navigate our systems and respond to inquiries efficiently.- A proactive attitude, willingness to learn, and adaptability to handle diverse customer situations will make you a valuable team member.- Freshers are encouraged to apply, as training will be provided to help you succeed in this role.
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  • 0 - 1 yrs
  • 3.5 Lac/Yr
  • Pune
Customer Relationship Domestic BPO BPO Non Voice Non Voice Process BPO
As a Customer Care Associate, you will play a vital role in providing excellent support to our customers. Your primary focus will be to assist customers with their inquiries, ensuring they have a positive experience. **Key Responsibilities:**- **Customer Support:** Respond to customer queries via phone, email, or chat, ensuring prompt and friendly assistance.- **Issue Resolution:** Identify and solve customer problems efficiently, guiding them through solutions to enhance their satisfaction.- **Product Knowledge:** Maintain up-to-date knowledge of the products and services to provide accurate information to customers.- **Feedback Collection:** Gather feedback from customers to help improve services and products, contributing to overall business growth.- **Record Keeping:** Accurately document customer interactions and follow-up actions in the database for future reference.**Required Skills and Expectations:**- **Communication Skills:** You should have strong verbal and written communication skills to engage effectively with customers.- **Problem-Solving Skills:** Must be able to think critically and resolve issues quickly, ensuring customer satisfaction.- **Attention to Detail:** Ability to pay close attention to customer needs and concerns, providing tailored support.- **Technical Proficiency:** Familiarity with computers and basic software applications is necessary for managing customer interactions effectively.- **Team Player:** You should be able to work well within a team and support colleagues when needed.Candidates should have completed their 12th grade and must be male. This is a full-time position and will be conducted from home. No prior experience is required, making it an excellent opportunity for freshers.
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  • 0 - 2 yrs
  • 2.0 Lac/Yr
  • Navi Mumbai
Voice Process English Hindi BPO
Hiring: Banking Relationship ManagerLocation: Navi MumbaiEligibility: Any GraduateExperience: Freshers or 6 months to 1 yearLanguage: English + Hindi
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Face-to-Face For Telecaller Jobs (Freshers)

Yashasvi Bhawa Consultant Pvt Ltd

  • 0 - 5 yrs
  • 7.0 Lac/Yr
  • Female
  • Virar
Voice Process Inbound Convincing Power Motivating Skill Domestic BPO Marketing Communication
We are looking for a female Telecaller to join our team in Virar. This is a full-time position for individuals with 0 to 5 years of experience. A minimum education of 10th pass is required for the role.**Key Responsibilities:**- **Making Outbound Calls:** Reach out to potential customers to discuss our products or services and promote sales.- **Handling Inbound Calls:** Respond to incoming calls from customers to answer their queries and provide information about our offerings.- **Updating Customer Information:** Maintain accurate records by inputting customer data and details of calls into our database.- **Following Up with Leads:** Regularly check in with leads to encourage conversions and ensure they have the information needed to make purchase decisions.- **Resolving Customer Complaints:** Address any issues or concerns raised by customers, providing solutions or escalating them to the appropriate department.**Required Skills and Expectations:**- Good communication skills are essential to clearly convey information and engage with customers effectively.- A friendly and approachable demeanor to build rapport with clients and create a positive experience.- Basic computer skills for data entry and using call management software.- Ability to work in a team environment, collaborating with colleagues to achieve common goals.- Strong listening skills to understand customer needs and respond appropriately.This role is perfect for those seeking to start their career or gain experience in the customer service field.
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  • Fresher
  • 0.9 Lac/Yr
  • Female
  • Pune
Domestic Calling Customer Care Customer Relationship Customer Service Customer Support Customer Handling Customer Management Customer Communication Call Center Domestic BPO Domestic Call Center
We are seeking a dedicated Customer Care Executive to join our team in Pune. This is a full-time, work-from-home position ideal for freshers who have completed their 12th grade.Key Responsibilities:- **Customer Support:** Assist customers with inquiries via phone, email, or chat, ensuring they receive timely and accurate responses.- **Issue Resolution:** Identify and resolve customer issues efficiently, escalating complex problems to the appropriate department when necessary.- **Documentation:** Maintain detailed records of customer interactions and transactions to ensure clarity and follow-up.- **Product Knowledge:** Stay updated on our products and services to provide accurate information and assist customers effectively.- **Feedback Collection:** Gather customer feedback to help improve service quality and enhance customer satisfaction.Required Skills and Expectations:Candidates should possess excellent communication skills, both verbal and written, to interact professionally with customers. Strong problem-solving abilities are essential to address customer concerns efficiently. A good understanding of computer operations is necessary, as you will be using various software for customer management. Being a team player is crucial, as cooperation with other departments may be needed to resolve customer issues. Candidates should demonstrate a positive attitude and a commitment to providing the best service possible, ensuring customers feel valued and heard.
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Tele Caller - Pune

The Skin Doctors Clinic

  • 1 - 3 yrs
  • 2.0 Lac/Yr
  • Pune
Outbound Calling Inbound International BPO Voice Process KPO Cold Calling Outbound Sales Convincing Power Microsoft Excel
We're Hiring Tele Calling Executive Pune Immediate JoiningAre you an experienced Tele Calling or Customer Support professional looking for your next opportunity?The Skin Doctor Clinic is expanding its team and is looking for enthusiastic, customer-focused professionals who can deliver an exceptional patient experience. Location: Hinjawadi Phase 1, Pune Position: Tele Calling Executive
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  • 0 - 6 yrs
  • 9.0 Lac/Yr
  • Mumbai
International Voice International Voice Process BPO Sales Good Communication Skills International BPO Customer Care Call Center Outbound Calling
Hello ConnectionsThis is HR Rekha+91 93072 78559And below are the MNC's I m hiring All are Banking Processes /technical/non voice/Email chat Job location:MumbaiMax Age - 55 , DOJ : immediately joinning Excellent communication skills in English HSC /Grad with minimum 6 months of International experience all can apply *If in case you are not interested please spread my number to one who is in need of jobThanks and Regards*HR Rekha+91 93072 78559
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  • 1 - 7 yrs
  • 4.0 Lac/Yr
  • Andheri Mumbai
Good Communication Skills BPO Sales
**Job Title:** Pharma BPO Executive**Company:** Metago Health**Location:** Sakinaka, Andheri East, Mumbai**Salary:*** Medical Background: 40,000 in-hand per month* Non-Medical Background: 35,000 in-hand per month**Experience Required:*** Minimum 6 months of experience in Customer Support, Healthcare BPO, Pharma BPO, Medical Process, or Voice Process.**Job Responsibilities:*** Handle customer queries professionally through calls.* Provide accurate information regarding healthcare and medical services.* Resolve customer concerns with excellent communication and problem-solving skills.* Maintain high customer satisfaction and service quality.* Coordinate with internal teams to ensure timely issue resolution.* Maintain accurate records of customer interactions.**Eligibility Criteria:*** Minimum 6 months of relevant experience.* Excellent English communication skills are mandatory.* Medical or Life Sciences background preferred for the higher salary package.* Immediate joiners only.**Working Hours:*** 10:00 AM - 7:00 PM**Work Location:**Sakinaka, Andheri East, Mumbai**Interested candidates who can join immediately are encouraged to apply.**
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  • 0 - 1 yrs
  • Female
  • Govind Nagar Nashik
Good Communication Skills Sales Outbound Calling Lead Generation Domestic BPO Convincing Power Voice Process
We are seeking a motivated Telesales Executive to join our team in Govind Nagar, Nashik. This entry-level position is ideal for recent graduates looking to kick-start their career in sales.As a Telesales Executive, your key responsibilities will include:- **Customer Outreach**: Make outgoing calls to potential customers to introduce our products and services.- **Lead Generation**: Identify and qualify leads through telephonic conversations, ensuring to gather relevant information to assist sales efforts.- **Sales Presentations**: Conduct informative calls to explain the features and benefits of our offerings, helping customers understand how they can meet their needs.- **Follow-Up**: Maintain a consistent follow-up process with leads and existing clients to close sales opportunities and enhance customer relationships.- **Record Keeping**: Accurately document all interactions and transactions in our database, ensuring up-to-date records for future reference.To succeed in this role, you should possess excellent communication skills, a friendly demeanor, and the ability to build rapport with customers. A proactive attitude and willingness to learn are essential, as you will be working closely with experienced team members. Being organized and detail-oriented will help you stay on top of your daily tasks and goals. We value enthusiasm and a strong work ethic, as this position is suited for candidates eager to advance their career in sales.
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  • 0 - 6 yrs
  • 7.5 Lac/Yr
  • Mumbai
BPO Outbound Calling Customer Care International BPO BPO Voice International Voice
We are looking for an enthusiastic International BPO Executive to join our team in Mumbai. This role is ideal for individuals with a passion for customer service and communication. **Key Responsibilities:**- **Customer Support:** Provide excellent support to international clients through phone, email, or chat, ensuring satisfaction and timely resolution of queries.- **Issue Resolution:** Identify customer issues and provide suitable solutions or escalate them to the appropriate department when necessary, ensuring a smooth customer experience.- **Database Management:** Maintain accurate records of customer interactions and transactions in our system, which helps in tracking issues and improving service quality.- **Product Knowledge:** Stay updated on our products and services to provide accurate information and responses to customer inquiries.- **Feedback Collection:** Gather and report customer feedback to help improve our products or services, contributing to overall business growth.- **Team Collaboration:** Work closely with team members and management to achieve performance targets and share best practices.**Required Skills and Expectations:**- Strong verbal and written communication skills in English to effectively engage with international clients.- Ability to solve problems quickly and efficiently while remaining calm under pressure.- Basic computer skills and familiarity with customer support software are necessary.- A positive attitude and willingness to learn are essential traits for success in this role.- Candidates from various educational backgrounds are welcome, but a minimum of 12th grade is required. Experience in customer service is a plus but not mandatory.
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  • 0 - 1 yrs
  • 2.0 Lac/Yr
  • Female
  • Vasai East Mumbai
Outbound Calling Tele Marketing Computer Skills Marketing Communication Outbound Sales
We are seeking a dedicated and motivated female Telecaller for our office in Vasai East, Mumbai. This full-time position is suitable for candidates with little to no prior experience who are enthusiastic about starting their career in customer service.Key Responsibilities:- **Making Outbound Calls:** You will reach out to potential customers to inform them about our products and services, ensuring a clear and friendly communication style.- **Handling Inbound Calls:** When customers call, you will assist by answering their questions or directing them to the appropriate department, maintaining a professional demeanor at all times.- **Data Entry:** You will be responsible for accurately updating customer information and call records in our database, ensuring all details are correctly documented for future reference.- **Providing Feedback:** After interactions, you will share valuable feedback on customer responses and suggestions to help improve our services and outreach strategies.Required Skills and Expectations:Candidates should possess excellent communication skills, both verbal and written, to effectively engage with customers. A positive attitude and willingness to learn are essential, as you will be working in a dynamic environment. Attention to detail is important for maintaining accurate records. Applicants should be comfortable using basic computer applications and have a good understanding of customer service principles. We are looking for self-motivated individuals who can adhere to a structured work schedule and thrive in teamwork settings.
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Looking For BPO Telecaller

Shine Services Group

  • 1 - 5 yrs
  • 3.0 Lac/Yr
  • Thane West
Outbound Calling Customer Care Domestic BPO BPO Non Voice
Digitide BPO - Short JD (Customer Support Executive / Voice Process)Handle inbound and outbound customer calls.Resolve customer queries and provide accurate information.Support banking/product-related inquiries and basic sales activities.Maintain high customer satisfaction and service quality.Follow process guidelines, compliance, and documentation standards.Communicate effectively with customers in a professional manner.Eligibility: Graduate/Undergraduate (varies by role), good communication skills, customer-service mindset. Some roles prefer regional language proficiency.
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  • 0 - 2 yrs
  • 5.0 Lac/Yr
  • Pune
International BPO Proficiency in English BPO Customer Service
Hiring for International Customer Service Voice Process Requires Excellent English Communication SkillsLooking for Immediate JoinersOnly Pune LocationFresher / ExperiencedGraduate / UndergraduateUk / Us / AustralianContact Hr Riya :- 9359182017
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  • 0 - 1 yrs
  • 2.3 Lac/Yr
  • Turbhe Navi Mumbai
Email Support Non Voice BPO Non Voice Process Chat Support Customer Support
We are Hiring......for mosaic wellness - Chat process Shift Time : between 10am to 10pm any 9 hours shifts Role: Customer Service Voice, Communication: Good in EnglishVersant 4 Qualification: HSC passed with 6 months bpo exp.Salary: 18.500k inhand Rounds of Interview : HR/OPS/clientLocation : Navi Mumbai (opp- Turbhe Station)Contact HR : 8851657584,7503359763
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Customer Service

Epicenter Technology PVT Limited

  • 0 - 6 yrs
  • 4.5 Lac/Yr
  • Dahisar Mumbai Suburban
Customer Relationship Customer Care Customer Retention Customer Support BPO Customer Service Operations Relationship Executive
We Are Hiring ( US Soft Collection Process )International Soft collection Process Customer Service (Inbound Process)Night shift (Location-Bhayander)5 days working with( 2 off ) (9 hours shift )Work From Office ( Cab Facilities )HSC, Graduate Fresher as well as Experienced can applyGood Communication skills and English fluency is mandatorySalary As per experience Upto 30K+InhandRegards HR Rekha DROP YOUR CV ON THIS ABOVE NUMBER
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Fresher hiring for Telecaller

Teleconnect Global Service Company

  • Fresher
  • Pune
Voice Process Outbound Calling BPO Call Center
Teleconnect globel service company .we are hiring for the post of telecaller .education required 10 TH 12 TH pass . Good cummioncation skill .
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Hiring For Telecaller Staff Freshers

Impact HR & KM Solutions

  • 0 - 1 yrs
  • 3.0 Lac/Yr
  • Nashik
Telecommunication Outbound Calling Voice Process Negotiation Skills Convincing Power Cold Calling BPO Sales Customer Focus Call Center Basic Computers
Key ResponsibilitiesOutbound & Inbound Calls: Make outbound calls to potential leads and answer incoming customer inquiries in a professional manner.Lead Generation & Qualification: Identify sales prospects, qualify leads, and schedule follow-ups or appointments for the sales team.Product Knowledge: Understand company offerings thoroughly to explain benefits and answer prospective client queries clearly.Database Management: Maintain and update accurate records of calls, customer feedback, and status updates in the CRM software.Relationship Building: Build trust and rapport with customers through active listening and effective objection handling.Goal Achievement: Meet or exceed daily/weekly key performance indicators (KPIs) for call volume, lead conversions, and sales targets.
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  • 0 - 1 yrs
  • 1.5 Lac/Yr
  • Nashik
Microsoft Excel Motivating Skill Phone Banking Outbound Calling Marketing Communication KPO Domestic BPO Voice Process Presentation Skills International BPO Inbound Negotiation Skills Convincing Power Cold Calling
We are looking for enthusiastic Telecaller Staff to join our team in Nashik. This full-time position requires a motivated individual who is eager to learn and grow in a customer-focused environment.**Key Responsibilities:**- **Make Outbound Calls:** Engage with potential customers on the phone to promote our products and services, aiming to generate interest and drive sales.- **Handle Inbound Queries:** Respond to incoming calls from customers with professionalism, providing information and resolving any issues they may have.- **Maintain Call Records:** Log all customer interactions accurately in our database to keep track of communications and follow-up needs.- **Achieve Targets:** Work towards daily and monthly call targets set by the management, ensuring consistent performance and contribution to sales goals.- **Provide Feedback:** Share insights from customer interactions with the team to help improve services and products based on customer needs.**Required Skills and Expectations:**Candidates should have excellent communication skills, both verbal and written, in the local language and English. A positive attitude and a willingness to learn are essential for this role. You should be comfortable working in an office setting and able to work well in a team environment. Being organized and able to manage time effectively will help you succeed in meeting your targets. Prior experience is not required, making this an ideal opportunity for individuals looking to start their career in customer service.
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Tele Caller (Fresher)

Impact HR & KM Solutions

  • 0 - 1 yrs
  • 1.5 Lac/Yr
  • Nashik
Microsoft Excel Motivating Skill Phone Banking Outbound Calling Marketing Communication KPO Domestic BPO Voice Process Presentation Skills International BPO Inbound Negotiation Skills Convincing Power Cold Calling BPO Non Voice Outbound Sales BPO Sales English Voice Support Calling
Key Responsibilities1. Outbound Calling & PitchingDaily Call Volume: Maintain a consistent volume of outbound calls (typically 80-100+ calls per day) using cold data, marketing leads, or incoming inquiries.Script Delivery: Deliver clear, enthusiastic, and persuasive scripts to introduce the company's value proposition, adjusting the tone based on the customer.
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  • Fresher
  • 1.3 Lac/Yr
  • Mumbai
Customer Relationship Customer Care Customer Service Customer Support Customer Handling Customer Management Customer Communication Call Center Domestic BPO Domestic Calling Domestic Voice Process Voice Process BPO BPO Voice Inbound Calls Inbound Calling Inbound Voice Process Inbound Calls Handling
We are looking for a dedicated and enthusiastic Customer Care Executive to join our team. This full-time position is open to female candidates who have recently completed their 12th grade and are eager to start their career in customer service while working from home in Mumbai.**Key Responsibilities:**- **Answering Customer Inquiries:** You will respond to customer questions via phone, email, or chat, providing accurate information about our products and services.- **Resolving Issues:** You will help customers with any problems they may encounter, ensuring their issues are addressed promptly and effectively.- **Maintaining Customer Records:** You will update and manage customer information in our databases, ensuring all records are accurate and up to date.- **Providing Product Knowledge:** You will familiarize yourself with our offerings to assist customers effectively and recommend products that fit their needs.- **Following Up with Customers:** You will contact customers after resolving their inquiries to ensure satisfaction and provide any further assistance if needed.**Required Skills and Expectations:**- Candidates must have completed 12th grade; freshers are welcome, and training will be provided.- Strong communication skills are essential, both verbal and written, to interact clearly with customers.- A positive attitude and patience are crucial in handling customer concerns and providing excellent service.- Basic computer skills are necessary for navigating software and managing customer databases.- A proactive approach to problem-solving and the ability to work independently in a remote environment are expected.
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  • 0 - 5 yrs
  • 3.0 Lac/Yr
  • Thane
Outbound Calling Outbound Sales BPO Sales BPO Domestic BPO International BPO
We are looking for a dedicated BPO Executive to join our team in Thane. This is a full-time position ideal for individuals with 0 to 5 years of experience. **Key Responsibilities:**- **Customer Support:** Assist customers by answering queries and resolving issues through phone calls, emails, or chat, ensuring a positive experience.- **Data Entry:** Accurately input customer information and maintain records in the database, maintaining data integrity and confidentiality.- **Sales Support:** Provide information about products and services and assist with processing orders, contributing to the overall success of the sales team.- **Feedback Collection:** Gather customer feedback and suggestions, helping the company improve its services and enhance customer satisfaction.- **Team Collaboration:** Work closely with team members and supervisors to meet targets and achieve departmental goals, fostering a supportive and efficient work environment.**Required Skills and Expectations:**- **Communication Skills:** Clear and effective verbal and written communication is essential to interact with customers and team members confidently.- **Problem-Solving Ability:** Must be able to think quickly and provide solutions to customer issues, demonstrating a proactive approach to challenges.- **Attention to Detail:** Accuracy in data entry and attention to customer inquiries is crucial to maintain high standards of service.- **Adaptability:** Willingness to learn and adapt to new processes, software, and customer needs in a dynamic work environment.- **Team Player:** Should be cooperative and able to work harmoniously with others to achieve common objectives. If you meet these requirements and are eager to learn and grow in a customer-focused role, we encourage you to apply.
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