Face-to-Face For BPO Telecaller Jobs (Freshers)

As a BPO Telecaller, you will play a vital role in connecting with customers and providing them with information about our services. Your primary focus will be on effective communication and helping to resolve customer inquiries.

Key Responsibilities:

- Customer Calls: Reach out to customers via phone to inform them about products and services. Engaging with customers directly is essential to understanding their needs.

- Address Inquiries: Answer customer questions and provide detailed explanations of services. You must be knowledgeable about our offerings to assist customers effectively.

- Data Entry: Record customer interactions and update information in our database accurately. Keeping track of conversations helps maintain quality service.

- Feedback Collection: Gather customer feedback to improve services. Listening to customers can help us enhance our offerings and customer experience.

- Follow-Up: Make follow-up calls to ensure customer satisfaction and resolve any outstanding issues. This shows customers that we value their opinions and are dedicated to their needs.

Required Skills and Expectations:

- Strong verbal communication skills are important for explaining services clearly.

- A professional and friendly attitude is essential for creating positive customer interactions.

- Basic knowledge of computers and data entry is necessary to keep accurate records.

- Ability to work in a team and co-operate with colleagues for effective service delivery.

- A high level of patience and problem-solving skills will help you handle challenging customer situations.

- Being punctual and responsible in meeting work commitments is crucial for a smooth workflow.

• Experience

  0 - 1 Years

• No. of Openings

  10

• Education

  12th Pass

• Role

  BPO Telecaller

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office