BPO Executive Job Vacancies in Kolkata

Job SummarySolve LegalX Private Limited is looking for customer-focused and professional Customer SupportExecutives to provide excellent support experience, resolve customer queries efficiently, andmaintain strong customer relationships.Key Responsibilities- Handle customer inquiries through calls, emails, and chat support.- Provide accurate information regarding company services.- Resolve customer concerns and ensure timely issue closure.- Maintain customer records and update CRM/database.- Coordinate with internal departments for query resolution.- Follow up with customers and maintain service quality standards.- Ensure high customer satisfaction and retention.Requirements- 2-3 years of experience in Customer Support, Customer Service, Tele Support, or ClientCoordination.- Good communication skills in English, Hindi, and Bengali.- Strong interpersonal and problem-solving skills.- Ability to handle customer concerns professionally.- Basic computer knowledge and email handling skills.- Customer-first attitude with willingness to learn.Preferred Skills- Experience handling inbound/outbound customer calls.- Knowledge of CRM tools will be an advantage.- Ability to manage multiple customer interactions effectively.Benefits- Stable Work Environment- Career Growth Opportunities- Learning & Development Support- Supportive Team Environment

As a BPO Telecaller, you will play a crucial role in communicating with customers and providing them with assistance. Your primary responsibility will be to handle calls, address customer inquiries, and promote the companys services. **Key Responsibilities:**- **Customer Interaction:** Engage with customers through inbound and outbound calls to address their queries and provide necessary support, ensuring a positive customer experience.- **Product Promotion:** Inform customers about products and services, highlighting features and benefits to encourage interest and potential sales.- **Data Management:** Accurately log call details and customer information into the system. This helps in tracking customer interactions and improving service quality.- **Problem Resolution:** Assist customers in resolving any issues they may have with services or products, aiming for quick and satisfactory solutions.- **Feedback Collection:** Gather customer feedback during calls to understand their needs better and report this information internally to enhance service offerings.To excel in this role, you should possess strong communication skills, both verbal and written, to effectively convey information. Good listening skills are necessary to understand customer concerns accurately. Basic knowledge of computer systems and data entry is expected, along with a willingness to learn. You should be able to work efficiently under pressure and should be goal-oriented with a positive attitude. Being a 12th pass is the minimum educational qualification required, and prior experience, though helpful, is not mandatory.

The BPO Telecaller position involves reaching out to customers and providing them with information about our products and services. You will play a crucial role in our customer service team, helping to improve client satisfaction.**Key Responsibilities:**- **Make Outbound Calls:** You will contact potential customers to share information about offerings, addressing inquiries and concerns.- **Provide Customer Support:** Assist customers with their questions, ensuring they receive accurate and timely information to enhance their experience.- **Maintain Records:** Keep detailed records of customer interactions and necessary feedback, helping to track communication and improve service quality.- **Achieve Targets:** Work towards achieving daily and monthly call targets, contributing to the overall success of the team and organization.- **Follow-Up Calls:** Engage with customers who have previously shown interest, ensuring they have the necessary support to make informed decisions.Required skills and expectations include:- **Communication Skills:** Strong verbal skills are essential for effectively engaging with customers and providing clear information.- **Problem-Solving Abilities:** You should be able to think critically and resolve customer issues quickly and efficiently.- **Time Management:** The ability to manage your time effectively is vital, as you'll need to balance calls and maintain records promptly.- **Basic Computer Skills:** Familiarity with computers and phone systems is necessary for logging customer data and navigating software.- **Team Player:** Collaboration with team members is important, so being a positive and cooperative colleague will enhance overall team performance. This job is suitable for individuals with 0 to 5 years of experience and a minimum education of 12th pass, with the flexibility to work from home.

NEED CALLER EXECUTIVE FOR DOMESTIC PROCESS

We are looking for a dedicated Customer Support Executive to join our team in Salt Lake, Kolkata. This full-time role is ideal for individuals with 0 to 2 years of experience and a minimum education of 12th pass. As a Customer Support Executive, you will be the first point of contact for our customers, helping them resolve issues and answer their queries. Your role is vital in ensuring customer satisfaction and building a positive relationship with our clients.Key Responsibilities:1. **Respond to Customer Inquiries**: Assist customers by answering their questions through phone, email, or chat. You must provide clear, helpful responses to enhance their experience.2. **Issue Resolution**: Identify and solve customer issues promptly. This may involve troubleshooting problems or escalating matters to the appropriate teams, ensuring a smooth resolution process.3. **Record Keeping**: Maintain accurate records of customer interactions and transactions. This helps in tracking issues and improving our services over time.4. **Feedback Collection**: Gather customer feedback on products and services. Sharing insights with the team will contribute to better service and product improvements.5. **Team Collaboration**: Work closely with team members and other departments to address customer needs effectively. Good communication will foster cooperation and enhance overall performance.Required Skills and Expectations:We expect you to have excellent communication skills, both written and verbal, and be able to explain complex information clearly. A strong problem-solving attitude and a friendly demeanor are essential. You should be patient and empathetic, capable of handling challenging situations calmly. Familiarity with computer systems and the ability to learn new software quickly are also important. Drop facilities will be provided during odd shifts. Contact HR Ankita or DM resume.

We are seeking a dedicated Telecaller to join our team. This role involves communicating with customers primarily over the phone to promote our products and services. This is a full-time position based in Salt Lake, and we welcome freshers who have completed at least the 10th grade to apply. The position is work-from-home, providing flexibility for your work environment.**Key Responsibilities:**- **Make Outbound Calls**: Reach out to potential customers to introduce and explain our products or services, providing essential information to encourage their interest.- **Handle Customer Queries**: Respond to questions and provide clear information to ensure potential customers feel valued and understood.- **Maintain Call Records**: Keep detailed notes of calls made and customer interactions in the provided database for follow-up and tracking purposes.- **Achieve Sales Targets**: Work toward daily or weekly sales goals by effectively communicating the value of our offerings and closing deals when possible.- **Provide Feedback and Suggestions**: Share insights from customer interactions with the team to help improve products or services and enhance the overall customer experience.**Required Skills and Expectations:**Candidates must possess strong communication skills, both verbal and listening, to effectively engage with customers. A friendly and persuasive demeanor is essential for success in this role. Basic computer skills are necessary to manage call logs and records efficiently. Additionally, we expect a commitment to achieving targets and a willingness to learn and grow within the role. Freshers are encouraged to apply, as we provide training and support to help you succeed.

We are looking for a Customer Support Executive to join our team in Kolkata. This role is perfect for individuals who are eager to start their careers in customer service and have a passion for helping others.**Key Responsibilities:**- **Assist Customers:** Provide accurate information and support to customers regarding products and services through phone, email, or chat.- **Resolve Issues:** Identify and troubleshoot customer problems, ensuring timely and effective solutions to enhance satisfaction.- **Record Interactions:** Keep detailed records of customer interactions, feedback, and inquiries to help improve service quality.- **Follow Up:** Reach out to customers after resolving their issues to ensure they are satisfied with the outcome and to gather feedback.- **Collaborate with Teams:** Work closely with other departments to address customer concerns and stay updated on product knowledge.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal and written communication skills are crucial for clearly conveying information and understanding customer needs.- **Problem Solver:** Ability to analyze issues and provide solutions while maintaining a positive attitude even in challenging situations.- **Team Player:** Demonstrate a willingness to work collaboratively with team members to achieve shared goals.- **Adaptable:** Be open to learning new skills and adjusting to changes in workload or processes as needed.- **Technical Proficiency:** Basic computer skills to navigate customer support software and other online tools comfortably.Candidates should be male, have completed their 12th grade, and have 0 to 1 year of experience. This position requires a full-time commitment and will be based in the office.

As a Customer Care Executive, you will play a vital role in ensuring customer satisfaction and providing support through various channels. You will handle inquiries and resolve issues while maintaining a high standard of service.**Key Responsibilities:**- **Handle Customer Inquiries:** Respond to customer questions and concerns via phone, email, or chat to provide timely assistance and information.- **Resolve Issues:** Identify customer problems and work to resolve them effectively, ensuring a positive experience and rebuilding trust.- **Maintain Customer Records:** Accurately document interactions with customers in the system to track inquiries and updates for future reference.- **Provide Product Information:** Educate customers on product features and services to enhance their understanding and improve their overall experience.- **Follow Up:** Regularly check in with customers post-interaction to confirm their issues are resolved and to gather feedback on their experience.**Required Skills and Expectations:**- **Communication Skills:** You should have strong verbal and written communication skills to effectively assist customers and clearly convey information.- **Problem-Solving Ability:** The role requires quick thinking and creativity to find effective solutions to customer issues.- **Attention to Detail:** A keen eye for detail helps ensure accurate documentation and reduces the chances of errors in customer interactions.- **Team Player:** You will collaborate with team members and other departments to improve service delivery and resolve customer issues.- **Basic Computer Skills:** Familiarity with computer applications and typing skills are essential for handling customer inquiries efficiently.

Timing: 9:00 AM - 6:00 PM Requirements: Fluent in Hindi & English Good communication skills Basic sales understanding preferred Office Address:5th Floor, Shaila Tower, Webel More, Salt Lake Sector V Apply Now!

Need Telecaller for Banking and Finance Emi Collection Over Telephone

We are looking for a Customer Support Executive to join our team in Salt Lake, Kolkata. This is an exciting opportunity for individuals with 0 to 6 years of experience to assist our customers effectively.As a Customer Support Executive, your main responsibility will be to provide excellent service to customers through various communication channels. You will answer queries, resolve issues, and ensure customer satisfaction. Your role will involve actively listening to customer concerns, helping them navigate our services or products, and providing timely solutions.Key responsibilities include responding to customer inquiries via calls, emails, or chat, ensuring that all communications are polite and informative. You will assist with product-related questions and troubleshoot problems as needed. It will be essential to document customer interactions accurately in our system to track issues and solutions effectively. Additionally, you will collaborate with other teams to escalate complex issues that cannot be resolved at your level.We expect candidates to possess strong communication skills, as you will interact with diverse customers daily. Good problem-solving abilities and a friendly demeanor are also crucial to delivering a positive customer experience. Basic computer skills are necessary to navigate our customer management systems efficiently. A high school diploma is required, along with a willingness to learn and adapt to new challenges within a supportive team environment.

We are hiring! Immediate joining!Freshers are welcome!Fixed job timing No rotational shift.Monday to Saturday (1pm-10pm) Good salary package with Incentives+ PF & ESIC benefits Okay to good English communication is required

We are looking for a dedicated Tele Caller to join our team. The ideal candidate should be able to communicate effectively and work in a fast-paced environment.**Key Responsibilities:**- **Make Outbound Calls:** Reach out to potential customers and clients to introduce our products and services. You will be the first point of contact, so a friendly demeanor is essential.- **Follow Up on Leads:** Contact prospects who have shown interest in our offerings. Your follow-up skills will help convert inquiries into sales.- **Update Customer Information:** Maintain and update customer records in our database. Keeping accurate records is crucial for tracking interactions and sales.- **Handle Customer Queries:** Respond to questions and concerns from customers. Being knowledgeable and empathetic will enhance customer satisfaction.- **Achieve Sales Targets:** Work towards specific sales goals set by the management. Meeting these targets will help the company grow and foster personal success.**Required Skills and Expectations:**Candidates should have excellent communication skills, both verbal and written, to engage effectively with customers. A basic understanding of sales principles and customer service is beneficial. Individuals should also be self-motivated and show a willingness to learn about our products and services. Computer proficiency is expected to manage customer data. The ideal candidate will be organized, punctual, and able to work collaboratively in an office environment. Previous experience in a customer service or sales role is a plus but not mandatory.

Interested candidates send their cv on 9671112668 . i check every message there .As a Customer Support Executive, you will play a crucial role in providing excellent service to our customers. This position is based in Kolkata and requires you to work full-time in the office.**Key Responsibilities:**- **Respond to Customer Queries:** Address customer questions and concerns via phone, email, or chat, ensuring timely and accurate responses to enhance customer satisfaction.- **Provide Product Information:** Share detailed information about our products and services to assist customers in making informed decisions.- **Troubleshoot Issues:** Identify and resolve customer issues effectively, escalating complex problems to the appropriate team when necessary.- **Maintain Customer Records:** Keep updated records of customer interactions and transactions in our database to ensure accurate tracking of customer support activities.- **Follow Up with Customers:** Reach out to customers to confirm issue resolution and gather feedback, ensuring continuous improvement in service quality.- **Collaborate with Teams:** Work with various internal teams to address customer needs and streamline processes for better service delivery.To succeed in this role, you should have strong communication skills, both written and verbal, to effectively interact with customers. A good understanding of customer service principles and a patient, friendly demeanor are essential. Basic computer skills and familiarity with office software are expected. Previous experience in customer support is a plus but not mandatory, as we welcome enthusiastic candidates eager to learn and grow in the field.

We are looking for a dedicated BPO Telecaller to join our team in Alipore, Kolkata. This full-time role is open to candidates with 0 to 6 years of experience and requires a minimum education level of 10th pass. The position is work from home and is exclusively for female candidates.As a BPO Telecaller, your primary responsibility will be to engage with potential customers over the phone. You will need to follow scripts to provide product or service information, handle customer inquiries, and address any concerns in a friendly manner. Maintaining accurate records of calls and customer interactions is essential. You will also be required to meet daily call targets and contribute to overall team goals.To succeed in this role, you must have excellent verbal communication skills and the ability to speak clearly and confidently. Being patient and empathetic towards customers will help you address their needs effectively. Good organizational skills are important for keeping track of customer details and follow-up actions. You should be comfortable using basic computer systems and applications for logging information. A positive attitude and a willingness to learn are key traits we look for, as the role may involve understanding new products and services over time.

We are seeking a dedicated and enthusiastic Call Center Associate to join our team in Alipore, Kolkata. This position is suitable for candidates with little to no experience. The ideal candidate will have a passion for helping customers and will work from home.As a Call Center Associate, your main responsibilities will include:1. **Customer Support**: Answer incoming calls from customers, addressing inquiries and providing information in a friendly and efficient manner. 2. **Issue Resolution**: Listen carefully to customer issues, troubleshoot problems, and provide appropriate solutions when possible.3. **Data Entry**: Accurately record customer interactions and maintain detailed logs in the database for future reference.4. **Follow-Up**: Ensure timely follow-up with customers on unresolved issues, confirming that their concerns are addressed satisfactorily.5. **Team Collaboration**: Work with team members and supervisors to improve service delivery and share customer feedback.To be successful in this role, you should have excellent communication skills and a clear speaking voice. The ability to stay calm under pressure is essential, as is a commitment to providing top-notch customer service. Basic computer skills and familiarity with digital communication tools will help you excel. You should be able to work independently and manage your time effectively, as this is a work-from-home position. A positive attitude and a willingness to learn will greatly benefit your performance and growth in this role.

We Are Hiring Immediate JoiningWe are looking for candidates to join our team.Work Schedule:Monday to Saturday 1:00 PM to 10:00 PM (Fixed Shift)What We Offer:Good salary packageIncentivesPF & ESIC benefitsRequirements:Basic to good English communication skillsWillingness to work in a fixed shiftApply now or share with someone who might be interested.

A telecaller for EMI collection in a bank or finance company needs strong communication skills and basic MS Office knowledge. They will be responsible for contacting customers with overdue payments, resolving queries, and negotiating repayment plans.

A telecaller for EMI collection in a bank or finance company needs strong communication skills and basic MS Office knowledge. They will be responsible for contacting customers with overdue payments, resolving queries, and negotiating repayment plans.

We are looking for a Customer Support Executive to join our team in Salt Lake. In this full-time role, you will be responsible for providing excellent customer service and ensuring customer satisfaction. **Key Responsibilities:**- **Respond to Customer Inquiries:** Handle phone calls, emails, and live chats from customers, answering their questions in a timely and friendly manner.- **Resolve Issues:** Identify customer problems and provide solutions, ensuring that issues are addressed promptly to enhance customer experience.- **Maintain Customer Records:** Update and manage customer information in our database, ensuring accuracy and confidentiality of data.- **Follow Up with Customers:** Reach out to customers after their issues have been resolved to make sure they are satisfied with the solution provided.- **Collaborate with Team Members:** Work closely with other team members and departments to ensure a seamless experience for customers.**Required Skills and Expectations:**- **Good Communication Skills:** You should be able to clearly express ideas and provide information in a friendly manner to customers.- **Problem-Solving Ability:** Ability to think on your feet and provide effective solutions quickly will be crucial.- **Basic Computer Skills:** Familiarity with computers and common software applications is necessary for managing customer information.- **Team Player:** You should be willing to work collaboratively with colleagues to achieve common goals.- **Positive Attitude:** A friendly and positive demeanor is essential to create a pleasant experience for customers.