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BPO Executive Job Vacancies in Kolkata

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  • 0 - 6 yrs
  • Salt Lake Kolkata
Outbound Calling Sales Voice Process English Hindi BPO
Timing: 9:00 AM - 6:00 PM Requirements: Fluent in Hindi & English Good communication skills Basic sales understanding preferred Office Address:5th Floor, Shaila Tower, Webel More, Salt Lake Sector V Apply Now!
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  • 0 - 3 yrs
  • 1.5 Lac/Yr
  • Kolkata
BPO Voice Tellecaller Microsoft Excel Voice Process Negotiation Skills Domestic BPO
A telecaller for EMI collection in a bank or finance company needs strong communication skills and basic MS Office knowledge. They will be responsible for contacting customers with overdue payments, resolving queries, and negotiating repayment plans.
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  • 0 - 1 yrs
  • 2.3 Lac/Yr
  • Salt Lake Kolkata
Customer Relationship Customer Care BPO Voice
We are looking for a Customer Support Executive to join our team in Salt Lake. In this full-time role, you will be responsible for providing excellent customer service and ensuring customer satisfaction. **Key Responsibilities:**- **Respond to Customer Inquiries:** Handle phone calls, emails, and live chats from customers, answering their questions in a timely and friendly manner.- **Resolve Issues:** Identify customer problems and provide solutions, ensuring that issues are addressed promptly to enhance customer experience.- **Maintain Customer Records:** Update and manage customer information in our database, ensuring accuracy and confidentiality of data.- **Follow Up with Customers:** Reach out to customers after their issues have been resolved to make sure they are satisfied with the solution provided.- **Collaborate with Team Members:** Work closely with other team members and departments to ensure a seamless experience for customers.**Required Skills and Expectations:**- **Good Communication Skills:** You should be able to clearly express ideas and provide information in a friendly manner to customers.- **Problem-Solving Ability:** Ability to think on your feet and provide effective solutions quickly will be crucial.- **Basic Computer Skills:** Familiarity with computers and common software applications is necessary for managing customer information.- **Team Player:** You should be willing to work collaboratively with colleagues to achieve common goals.- **Positive Attitude:** A friendly and positive demeanor is essential to create a pleasant experience for customers.
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  • 0 - 6 yrs
  • Salt Lake Kolkata
Customer Service Customer Care Customer Support Domestic BPO Inbound Calls Good Communication Skills BPO Voice Customer Handling
We are looking for a Customer Support Executive to join our team in Salt Lake, Kolkata. This is an exciting opportunity for individuals with 0 to 6 years of experience to assist our customers effectively.As a Customer Support Executive, your main responsibility will be to provide excellent service to customers through various communication channels. You will answer queries, resolve issues, and ensure customer satisfaction. Your role will involve actively listening to customer concerns, helping them navigate our services or products, and providing timely solutions.Key responsibilities include responding to customer inquiries via calls, emails, or chat, ensuring that all communications are polite and informative. You will assist with product-related questions and troubleshoot problems as needed. It will be essential to document customer interactions accurately in our system to track issues and solutions effectively. Additionally, you will collaborate with other teams to escalate complex issues that cannot be resolved at your level.We expect candidates to possess strong communication skills, as you will interact with diverse customers daily. Good problem-solving abilities and a friendly demeanor are also crucial to delivering a positive customer experience. Basic computer skills are necessary to navigate our customer management systems efficiently. A high school diploma is required, along with a willingness to learn and adapt to new challenges within a supportive team environment.
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Freshers For Telecaller - Kolkata

FutureCrest Solutions Pvt Ltd

  • 0 - 5 yrs
  • 4.3 Lac/Yr
  • Salt Lake Kolkata
Voice Process Outbound Calling International BPO
We are looking for a dedicated Tele Caller to join our team. The ideal candidate should be able to communicate effectively and work in a fast-paced environment.**Key Responsibilities:**- **Make Outbound Calls:** Reach out to potential customers and clients to introduce our products and services. You will be the first point of contact, so a friendly demeanor is essential.- **Follow Up on Leads:** Contact prospects who have shown interest in our offerings. Your follow-up skills will help convert inquiries into sales.- **Update Customer Information:** Maintain and update customer records in our database. Keeping accurate records is crucial for tracking interactions and sales.- **Handle Customer Queries:** Respond to questions and concerns from customers. Being knowledgeable and empathetic will enhance customer satisfaction.- **Achieve Sales Targets:** Work towards specific sales goals set by the management. Meeting these targets will help the company grow and foster personal success.**Required Skills and Expectations:**Candidates should have excellent communication skills, both verbal and written, to engage effectively with customers. A basic understanding of sales principles and customer service is beneficial. Individuals should also be self-motivated and show a willingness to learn about our products and services. Computer proficiency is expected to manage customer data. The ideal candidate will be organized, punctual, and able to work collaboratively in an office environment. Previous experience in a customer service or sales role is a plus but not mandatory.
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  • 0 - 1 yrs
  • 2.0 Lac/Yr
  • Taratala Kolkata
Good Communication Skills English Language Basic Computers
We are hiring! Immediate joining!Freshers are welcome!Fixed job timing No rotational shift.Monday to Saturday (1pm-10pm) Good salary package with Incentives+ PF & ESIC benefits Okay to good English communication is required
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  • 0 - 4 yrs
  • 3.3 Lac/Yr
  • Kolkata
Customer Relationship Customer Support BPO Voice Good Communication Skills Customer Handling
Interested candidates send their cv on 9671112668 . i check every message there .As a Customer Support Executive, you will play a crucial role in providing excellent service to our customers. This position is based in Kolkata and requires you to work full-time in the office.**Key Responsibilities:**- **Respond to Customer Queries:** Address customer questions and concerns via phone, email, or chat, ensuring timely and accurate responses to enhance customer satisfaction.- **Provide Product Information:** Share detailed information about our products and services to assist customers in making informed decisions.- **Troubleshoot Issues:** Identify and resolve customer issues effectively, escalating complex problems to the appropriate team when necessary.- **Maintain Customer Records:** Keep updated records of customer interactions and transactions in our database to ensure accurate tracking of customer support activities.- **Follow Up with Customers:** Reach out to customers to confirm issue resolution and gather feedback, ensuring continuous improvement in service quality.- **Collaborate with Teams:** Work with various internal teams to address customer needs and streamline processes for better service delivery.To succeed in this role, you should have strong communication skills, both written and verbal, to effectively interact with customers. A good understanding of customer service principles and a patient, friendly demeanor are essential. Basic computer skills and familiarity with office software are expected. Previous experience in customer support is a plus but not mandatory, as we welcome enthusiastic candidates eager to learn and grow in the field.
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  • 0 - 1 yrs
  • 1.8 Lac/Yr
  • Female
  • Kolkata
Outbound Calling Marketing Communication Domestic BPO Convincing Power Cold Calling Calling BPO Call Center
We are looking for a dedicated Tele Caller to join our team in Kolkata. This full-time position is perfect for freshers and requires a passion for communication and strong interpersonal skills.Key Responsibilities:1. **Making Calls**: You will reach out to potential customers via telephone to present our products and services. Building rapport with clients over the phone is important.2. **Customer Engagement**: Engaging with customers effectively to understand their needs and answer any questions they may have. Your ability to listen and respond will help in generating interest.3. **Data Entry**: You will maintain accurate records of calls made and outcomes achieved. Documentation is crucial for tracking progress and follow-ups.4. **Feedback Collection**: Gathering feedback from customers to improve service quality. Your input will contribute to refining our offerings.5. **Team Collaboration**: Working closely with team members to share insights and strategies that can enhance our outreach efforts. Collaboration is key to our success.Required Skills and Expectations:Candidates should have completed at least their 12th grade and possess excellent verbal communication skills. A confident and friendly demeanor will help in building positive customer relationships. Basic computer knowledge is necessary for data entry tasks, while a proactive attitude in problem-solving will be highly valued. We are looking for a female candidate who is eager to learn and grow in a supportive work environment.
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  • 0 - 6 yrs
  • 0.9 Lac/Yr
  • Female
  • Alipore Kolkata
b2b Marketing Corporate Marketing
We are looking for a dedicated BPO Telecaller to join our team in Alipore, Kolkata. This full-time role is open to candidates with 0 to 6 years of experience and requires a minimum education level of 10th pass. The position is work from home and is exclusively for female candidates.As a BPO Telecaller, your primary responsibility will be to engage with potential customers over the phone. You will need to follow scripts to provide product or service information, handle customer inquiries, and address any concerns in a friendly manner. Maintaining accurate records of calls and customer interactions is essential. You will also be required to meet daily call targets and contribute to overall team goals.To succeed in this role, you must have excellent verbal communication skills and the ability to speak clearly and confidently. Being patient and empathetic towards customers will help you address their needs effectively. Good organizational skills are important for keeping track of customer details and follow-up actions. You should be comfortable using basic computer systems and applications for logging information. A positive attitude and a willingness to learn are key traits we look for, as the role may involve understanding new products and services over time.
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  • 0 - 6 yrs
  • 0.9 Lac/Yr
  • Female
  • Alipore Kolkata
Customer Support BPO Non Voice
We are seeking a dedicated and enthusiastic Call Center Associate to join our team in Alipore, Kolkata. This position is suitable for candidates with little to no experience. The ideal candidate will have a passion for helping customers and will work from home.As a Call Center Associate, your main responsibilities will include:1. **Customer Support**: Answer incoming calls from customers, addressing inquiries and providing information in a friendly and efficient manner. 2. **Issue Resolution**: Listen carefully to customer issues, troubleshoot problems, and provide appropriate solutions when possible.3. **Data Entry**: Accurately record customer interactions and maintain detailed logs in the database for future reference.4. **Follow-Up**: Ensure timely follow-up with customers on unresolved issues, confirming that their concerns are addressed satisfactorily.5. **Team Collaboration**: Work with team members and supervisors to improve service delivery and share customer feedback.To be successful in this role, you should have excellent communication skills and a clear speaking voice. The ability to stay calm under pressure is essential, as is a commitment to providing top-notch customer service. Basic computer skills and familiarity with digital communication tools will help you excel. You should be able to work independently and manage your time effectively, as this is a work-from-home position. A positive attitude and a willingness to learn will greatly benefit your performance and growth in this role.
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  • 0 - 6 yrs
  • 0.9 Lac/Yr
  • Female
  • Alipore Kolkata
International BPO Voice Process
We are looking for a dedicated female Tele Caller to join our team. This role offers a work-from-home opportunity, making it ideal for those seeking flexibility in their work environment. **Key Responsibilities:**- **Customer Outreach:** Contact potential customers via phone calls to promote our products and services, aiming to generate interest and inquiries.- **Lead Generation:** Identify and qualify leads by gathering essential information and assessing potential customer needs, ensuring a strong pool of prospects for the sales team.- **Follow-up Calls:** Conduct follow-up calls to nurture leads and maintain relationships, ensuring that potential customers feel valued and informed.- **Record Keeping:** Maintain accurate records of customer interactions and inquiries in our database, enabling the team to track progress and improve strategies.- **Feedback Collection:** Gather customer feedback to understand their needs and experiences, which helps the company enhance its offerings and service quality.**Required Skills and Expectations:**- Strong communication skills: You should be able to clearly articulate your thoughts and engage customers effectively over the phone.- Active listening: Ability to listen carefully to customer needs and respond accordingly is vital for success in this role.- Basic computer skills: Familiarity with using computers and handling online communication tools is essential for record-keeping and follow-up tasks.- Motivation and resilience: You should be self-motivated and capable of handling rejection gracefully, as telecalling can involve challenges.- Team player: Collaboration with other team members and departments is important in achieving collective goals. This is an excellent opportunity for individuals looking to start their career or gain experience in the telecalling field.
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  • 0 - 2 yrs
  • 1.3 Lac/Yr
  • Kolkata
International BPO Non Voice Process BPO Customer Guidance
We're Hiring: Customer Service Representative (Outbound UK Process)Location: Behala Taratala, Kolkata (WFO Only) Shift Time: 1 PM 10 PM (Fixed Timing)Work Days: Monday to Saturday (6 Days a Week)Freshers Welcome!About Us Pemlix Technology Solutions Pvt Ltd.At Pemlix, we're all about delivering smart, scalable IT & BPO solutions for businesses across the globe. From lead generation to back office support, we keep things moving and clients happy. Our growing team is now on the lookout for energetic, talkative, and driven individuals to join our outbound UK process.What You'll Be Doing ?Make outbound calls to UK-based customers (no night shifts!)Share information about our services and offersGenerate leads, follow up, and keep conversations engagingMaintain accurate call records and customer infoBe the voice that makes a difference helpful, polite, and professionalWhat Were Looking For:Great communication skills (English fluency is a big plus!)Confidence on calls and a positive attitudeAbility to handle rejections without losing your coolBasic computer skillsFreshers encouraged to apply training will be providedExperienced candidates must have valid document proof (ID, experience letter, etc.)Why Join Us?Fixed day shift: 1 PM 10 PM (UK timing, but no late nights!)Sundays OFF Friendly team, supportive work cultureLearn the ropes of the BPO industry and grow your careerAttractive salary + incentives for performance + PF & ESI Drop facilities available for females employeesContact us - 9073150150
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  • 0 - 6 yrs
  • 0.9 Lac/Yr
  • Female
  • Kolkata
Voice Process Domestic BPO Outbound Calling
We are looking for a motivated Female Tele Caller to join our team in Kolkata. This full-time, work-from-home position is ideal for candidates with 0 to 6 years of experience who have completed at least the 10th grade.Key Responsibilities:- **Making Calls**: You will reach out to potential customers to inform them about our services and products. Clear communication is essential to convey information effectively.- **Listening to Customer Needs**: Understanding customer queries and needs is crucial. You should be able to listen patiently and respond appropriately to build rapport.- **Updating Records**: Maintain accurate records of customer interactions and feedback. Proper documentation helps in tracking calls and understanding customer preferences.- **Following Up**: You will follow up on leads and ensure consistent communication with potential clients. Regular follow-ups can help convert inquiries into sales.- **Meeting Targets**: You may have to meet specific call and sales targets. Being goal-oriented and motivated will help you succeed in this role.Required Skills and Expectations:You should have good verbal communication skills in English and Hindi or Bengali. Basic computer knowledge is necessary to update records and manage data. Being organized and self-disciplined is important as this role requires working independently from home. A positive attitude and a willingness to learn will greatly benefit your success in this position.
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  • 0 - 6 yrs
  • 0.9 Lac/Yr
  • Female
  • Kolkata
Voice Process International BPO
We are looking for a dedicated and friendly Tele Caller to join our team. This position is ideal for motivated individuals who enjoy communicating and engaging with customers from the comfort of their home.Key Responsibilities:1. **Customer Outreach:** Reach out to potential customers through phone calls, introducing our products and services, and offering assistance to meet their needs.2. **Data Management:** Maintain accurate and detailed records of interactions with customers, ensuring all information is logged properly in our database.3. **Follow-Up Calls:** Conduct follow-up calls to ensure customer satisfaction and to promote additional services based on their interests.4. **Informative Communication:** Answer customer queries promptly, providing clear and concise information about our offerings while building rapport to foster trust.5. **Feedback Collection:** Gather feedback from customers about their experiences and use this information to improve services and customer satisfaction.Required Skills and Expectations:We are looking for female candidates with a minimum education level of 10th grade, and no prior experience is required, making this an excellent opportunity for freshers. You should possess strong communication skills, be persuasive, and have a positive attitude. Good listening abilities and patience are essential to provide excellent customer service. A reliable internet connection and a quiet workspace are necessary for remote work. Your commitment to teamwork and adaptability will contribute significantly to our success.
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  • 0 - 2 yrs
  • 1.5 Lac/Yr
  • Taratala Kolkata
Customer Care Cons Customer Guidance Customer Relationship International BPO Domestic BPO Non Voice Process BPO Non Voice BPO
Job Opening: Non-Voice Robo Process Executive (International Process)Location: [Kolkata/Taratala Webel IT Park Near Jinjira Bazaar]Shift Timing: 1:00 PM 10:00 PM (Fixed Shift)(Drop will be provided to only Girls)Working Days: Monday to SaturdayWeekly Off: Sunday (Fixed)Job Description:We are hiring Non-Voice Robo Process Executives for our international outbound call center. This is a system-based role no calling or voice communication involved. Candidates should be able to understand basic English and follow process instructions accurately.Eligibility Criteria:Minimum Qualification: Class 10 (Matriculation)Age Limit: 18 35 yearsCommunication: Should understand English (reading & comprehension)Experience: Freshers are welcomeKey Responsibilities:Manage automated outbound processes efficientlyMonitor and report system performanceComplete assigned tasks with accuracy and timelinessFollow company SOPs and maintain process qualitySkills Required:Basic computer knowledgeAverage communication skillsAttention to detail and disciplineAbility to follow instructions carefullySalary & Benefits:Fixed Salary (no sales target pressure)Paid Training Provided by CompanyPerformance BonusReferral Incentive ProgramSupportive and growth-oriented work environment
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  • 0 - 1 yrs
  • 6.5 Lac/Yr
  • Kolkata
International BPO Customer Care Cons Customer Guidance Customer Relationship BPO Operations Domestic BPO BPO Non Voice Non Voice Process Chat Support Chat Process BPO
We are seeking a Customer Service Associate to join our team in Kolkata. This is an excellent opportunity for individuals with little to no experience who are eager to learn and grow in a customer-focused environment.Key Responsibilities:1. **Customer Interaction**: Engage with customers via phone, email, or chat to address their inquiries and resolve issues. You will be the first point of contact, making a positive impression essential.2. **Order Management**: Assist customers with placing orders, tracking shipments, and handling returns. You will ensure that all transactions are accurate and timely.3. **Problem Solving**: Identify customer issues and provide appropriate solutions. This requires patience, empathy, and effective communication skills to ensure customer satisfaction.4. **Record Keeping**: Maintain accurate records of customer interactions and transactions. This will help in analyzing customer needs and trends for future improvements.5. **Collaborate with Team**: Work closely with colleagues and other departments to enhance the customer experience. Teamwork is crucial for resolving complex customer inquiries efficiently.To be successful in this role, you should possess strong verbal and written communication skills, a positive attitude, and a willingness to learn. Being organized and detail-oriented will help you manage customer requests effectively. A basic understanding of computers and technology is also important, as you will be using various tools to assist customers.
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  • 1 - 4 yrs
  • 2.5 Lac/Yr
  • Kolkata
Domestic BPO BPO Customer Guidance Customer Care Cons BPO Operations
### **Job Title: Customer Support Executive (Call Centre)****Location:** Kolkata**Job Type:** Full-Time#### **Job Responsibilities:*** Handle inbound and outbound customer calls professionally.* Resolve customer queries in a timely and efficient manner.* Maintain accurate records of customer interactions in the system.* Follow company guidelines and maintain call quality standards.#### **Eligibility Criteria:*** Minimum Qualification: 12th Pass / Graduate.* **Freshers cannot apply.*** **Minimum 3 months of BPO experience is mandatory.*** **Intermediate level of English communication is required.*** Basic computer knowledge is essential.#### **Job Details:*** Day Shift only.* Sunday Fixed Off + Selective Government Holidays.* No Sales / No Targets.* KPI-based Incentives.* Immediate Joiners Preferred.#### **Salary:*** As per industry standards (Based on experience and interview performance). Interested candidates can call or WhatsApp: **6291197911**
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Sales Coordinator - Kolkata

Tatwa Technologies ltd

  • 1 - 7 yrs
  • 1.8 Lac/Yr
  • Kolkata
BPO Operations Corporate Sales Customer Support Direct Sales Sales Administration
Immediate Joiners Job Profile - Education Counselor Salary -15k fixed in hand salary+ incentives 6 days working Fixed week off - Sunday Education Qualification - Graduation and aboveLocation - Salt Lake Sector 5Interested candidates apply immediately
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  • Fresher
  • 6.0 Lac/Yr
  • Kolkata
Outbound Calling Customer Support Call Center BPO Cold Calling Video Call
- Handle inbound and outbound calls from customers: The Call Center Agent will be responsible for answering calls from customers to address their inquiries, resolve complaints, provide information, and offer assistance.- Maintain customer satisfaction: It is crucial for the Call Center Agent to ensure that customers are satisfied with the service provided, by actively listening to their concerns and finding solutions to meet their needs.- Follow communication scripts: The Agent will be expected to follow specific scripts during calls to maintain consistency and professionalism in all interactions with customers.- Utilize computer systems to track customer interactions: The Agent will need to input and update customer information in the system, as well as log details of each call for future reference.Required skills and expectations:- Excellent communication skills: The Call Center Agent must have strong verbal communication skills to effectively interact with customers over the phone.- Patience and empathy: It is important for the Agent to demonstrate patience and empathy towards customers, especially when dealing with challenging situations.- Basic computer knowledge: The Agent should have basic computer skills to navigate through systems and input customer data accurately.- Ability to work independently: As the job is work from home, the Agent should be able to work efficiently without constant supervision, managing their time effectively to handle calls and inquiries.
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Hiring Freshers || International BPO Executive

Unicorn Call Point Media Pvt Ltd

  • 0 - 6 yrs
  • 2.5 Lac/Yr
  • Girish Park Kolkata
Outbound Calling International BPO International BPO Voice Process International Voice International Voice Process Good Communication Skills
This is a night shift job.We are seeking dynamic and self motivated individuals to join our Telecalling Executive team in a voice process role. This is a night shift role aligned with the US time zones.Handle outbound calls to and from US-based candidates and clients.
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International Telecaller - Full Time - Freshers

Unicorn Call Point Media Pvt Ltd

Outbound Calling Voice Process International Voice Process Call Center International Voice International BPO Customer Care BPO Call Center Sales Cold Calling Telesales Executive
Manage outbound calls with a friendly and professional demeanour. Resolve customer issues promptly and accurately by identifying solutions and appropriate responses. Provide information about products or services.Develop and execute effective sales strategies to meet and exceed targets.
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  • Fresher
  • Female
  • Kolkata
Dis Good Communication Skills Time Management Customer Support Inbound Process Call Center BPO
- Communicate with clients over the phone or through online platforms: The primary responsibility of a Professional Service Representative is to provide excellent customer service and address any inquiries or issues that clients may have.- Provide accurate information about products or services: Professionals in this role must have a good understanding of the products or services offered by the company in order to effectively assist clients with their questions.- Process orders and maintain customer records: It is important for Professional Service Representatives to accurately process orders and keep detailed records of customer interactions for future reference.- Collaborate with team members and managers: Effective communication and collaboration with colleagues and supervisors are key to ensuring smooth operations and resolving any customer issues effectively.Required Skills and Expectations:- Strong communication skills: The ability to communicate clearly and effectively with clients is essential for this role.- Good problem-solving abilities: Professionals in this role should be able to think quickly on their feet and come up with solutions to address customer concerns.- Attention to detail: Accuracy in processing orders and maintaining customer records is crucial.- Ability to work independently: As this is a work from home position, the Professional Service Representative must be self-motivated and able to manage their time efficiently.- Basic computer skills: Proficiency in using computers and online platforms is necessary for this role.
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  • 0 - 5 yrs
  • 1.5 Lac/Yr
  • Tollygunge Kolkata
Collections Recovery BPO Operations
Need Telecaller for Banking and Finance Emi Collection Over Telephone
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  • 0 - 3 yrs
  • 1.5 Lac/Yr
  • Kolkata
BPO Voice Tellecaller
A telecaller for EMI collection in a bank or finance company needs strong communication skills and basic MS Office knowledge. They will be responsible for contacting customers with overdue payments, resolving queries, and negotiating repayment plans.
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  • 0 - 1 yrs
  • 2.0 Lac/Yr
  • Kolkata
Outbound Calling International BPO International Voice Process
Hiring for International UK Process,English Communication is Mandatory.Freshers and Experienced Candidates required,Full time shiftWork from Office only,Fixed Day shiftGood salary package with incentives.
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  • 0 - 1 yrs
  • 2.0 Lac/Yr
  • Taratala Kolkata
Good Communication Skills International Process Understands English International BPO Executive
Hiring for International UK Process,English Communication is Mandatory.Freshers and Experienced Candidates required,Full time shiftWork from Office only,Fixed Day shiftGood salary package with incentives.
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  • 0 - 1 yrs
  • 2.0 Lac/Yr
  • Taratala Kolkata
International BPO Customer Support Customer Service International Non Voice International Voice Process Good Communication
Hiring for International UK Process,English Communication is Mandatory.Freshers and Experienced Candidates required,Full time shiftWork from Office only,Fixed Day shiftGood salary package with incentives.
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  • 1 - 4 yrs
  • 2.5 Lac/Yr
  • Kolkata
Customer Relationship Customer Service Customer Support Customer Handling Domestic BPO BPO Voice Telephone Handling Customer Care Inbound Calls Good Communication Skills
## ** Job Title:** Customer Support Executive## ** Company:** DTDC Express Ltd## ** Employment Type:** Full-Time## ** Location:** Chinarpark, Kolkata## ** Shift:** Complete Day Shift**(09:00 AM 05:30 PM or 10:30 AM 07:00 PM)****Sunday Fixed Off + Selective Government Holidays**---## ** Job Summary**DTDC Express Ltd is looking for Customer Support Executives to manage inbound customer queries, provide shipment-related assistance, and deliver a smooth customer service experience.---## ** Role Responsibilities*** Attend **inbound calls** from customers regarding shipments, tracking, delivery status, and service-related queries.* Record customer complaints and ensure proper follow-up and resolution.* Provide accurate information and maintain a professional tone during calls.* Coordinate with delivery teams, hub managers, and internal departments for quick issue resolution.* Update call records, customer details, and complaint logs in the system.* Ensure all customer inquiries are resolved within defined timelines.* Maintain service quality and adhere to company standards and procedures.* Escalate unresolved issues to the concerned department when required.---## ** Requirements of the Company*** Minimum **12th pass / Graduate preferred**.* **Freshers are NOT eligible** (experience in customer service preferred).* Strong communication skills in **English, Hindi, and Bengali**.* Good listening skills and the ability to remain calm under pressure.* Basic computer knowledge: Email handling, MS Office, and typing skills..* Professional, polite, and customer-focused attitude.* Must be punctual and maintain proper attendance.* Ability to handle continuous customer calls with patience and efficiency.---## ** Benefits*** Full-time employment under DTDC.* No sales target, pure inbound customer support.* Sunday fixed off + selective government holidays.* Growth opportunities within the organization.
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  • 1 - 4 yrs
  • 2.0 Lac/Yr
  • Chinar Park Kolkata
Customer Relationship Customer Care Customer Service Customer Support Customer Handling Domestic BPO Good Communication Skills Inbound Calls BPO Voice
We are hiring enthusiastic and customer-oriented individuals to join our DTDC Voice Process team. The role involves handling customer calls, addressing inquiries and complaints, and providing effective solutions all while ensuring a professional and positive customer experience.Key Responsibilities: Handle incoming and outgoing calls in a polite and professional manner. Resolve customer queries and complaints efficiently with a problem-solving approach. Log and track customer interactions and follow up where necessary. Work closely with team members to escalate and resolve complex issues. Meet key performance targets including call handling time, resolution rate, and customer satisfaction.Requirements: Qualification: Minimum 12th Pass / Graduate (any stream). Good communication skills in English required. Basic computer knowledge. Only experienced candidates can apply. Must be comfortable with work from office setup.
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  • 0 - 1 yrs
  • 2.3 Lac/Yr
  • Kolkata
International BPO Outbound Calling Good Communication Skills
We Are Hiring Immediate JoiningWe are looking for candidates to join our team.Work Schedule:Monday to Saturday 1:00 PM to 10:00 PM (Fixed Shift)What We Offer:Good salary packageIncentivesPF & ESIC benefitsRequirements:Basic to good English communication skillsWillingness to work in a fixed shiftApply now or share with someone who might be interested.
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  • 1 - 2 yrs
  • 1.5 Lac/Yr
  • Kolkata
Telecommunication Outbound Calling Voice Process Convincing Power Cold Calling BPO Sales Customer Focus Tele Marketing
Hiring for 20 Tele Calling Executive Jobs in Kolkata, with minimum 1 Year Experience,Required Educational Qualification is : Higher Secondary, Secondary School, Other Bachelor Degree with Good knowledge in Telecommunication,Outbound Calling,Voice Process,Convincing Power,Cold Calling,BPO Sales,Customer Focus,Tele Marketing etc.
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Customer Guidance Customer Relationship BPO Operations Domestic BPO International BPO BPO Non Voice Non Voice Process Chat Support Chat Process BPO
Job Openings for 20 Customer Service Associate Jobs for Freshers in Kolkata, Patna, Gaya, Purnia, Katihar, Bhubaneswar, Samastipur, Bihar, Paschim Bardhaman, Purba Bardhaman, Hooghly, having Educational qualification of : Higher Secondary, Secondary School, I.T.I., B.A, Bachelor of Hotel Management with Good knowledge in Customer Care, Customer Guidance, Customer Relationship, BPO Operations, Domestic BPO, International BPO, BPO Non Voice, Non Voice Process, Chat Support, Chat Process, BPO etc.
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