Operations Manager Jobs

Job Summary:The Air Ticketing Officer is responsible for handling flight reservations, ticket issuance, cancellations, modifications, refunds, and customer queries. The role requires good knowledge of airline schedules, fares, reservation systems, and travel procedures while providing efficient customer service.Key ResponsibilitiesHandle domestic and international flight reservations.Check airline schedules, availability, fares, and seat inventory.Create and manage passenger PNRs (Passenger Name Records).Issue, reissue, and cancel airline tickets.Process ticket changes, refunds, cancellations, and date modifications according to airline policies.Explain airfare rules, baggage allowances, cancellation charges, and other ticket conditions to customers.Handle customer enquiries through telephone, email, and in-person communication.Coordinate with airlines, travel agencies, and other service providers when required.Maintain accurate passenger and booking records.Assist customers with special requests, such as meal preferences, wheelchair assistance, and seat selection.Verify passenger details and travel documents before ticket issuance.Prepare daily ticketing and sales reports.Follow airline and company policies regarding ticketing, payments, refunds, and cancellations.Support customers in handling flight delays, rescheduling, and other travel-related issues.

We are looking for dedicated individuals to join our team as Airport Ground Staff in Hooghly, India. This entry-level position is ideal for those who enjoy working in a fast-paced environment and have a passion for providing excellent customer service.Key Responsibilities:1. Passenger Assistance: Help passengers with check-in procedures, baggage handling, and boarding processes. This includes addressing their queries and ensuring a smooth travel experience.2. Baggage Handling: Safely manage and transport luggage to and from the aircraft, ensuring it is loaded and unloaded efficiently.3. Customer Service: Provide information about flight schedules, gate changes, and airport facilities, maintaining a friendly and professional demeanor at all times.4. Safety and Security Checks: Conduct safety checks and ensure that all airport regulations and procedures are followed to maintain a secure environment.5. Team Collaboration: Work closely with other ground staff, including security and airline personnel, to ensure operations run smoothly and efficiently.Required Skills and Expectations:Candidates should have at least completed their 10th grade education and possess strong communication skills. Being a team player is essential, along with the ability to handle stressful situations calmly. A positive attitude and a willingness to work flexible hours, including evenings and weekends, are also necessary. No prior experience is required, making this an excellent opportunity for freshers to gain valuable skills in the aviation sector.

A Food and Beverage (F&B) Trainer at a DDU-GKY Centre (Deen Dayal Upadhyaya Grameen Kaushalya Yojana) trains rural youth in the Tourism & Hospitality sector for roles like Guest Service Associate.Job Title: Food & Beverage Service Trainer / Guest Service Associate TrainerSector: Tourism & HospitalityObjective: Deliver theory and practical skills to make underprivileged youth employable in hotels, restaurants, and QSRs (Quick Service Restaurants).Key ResponsibilitiesConduct Training: Deliver engaging classroom lessons and practical sessions on F&B service, table setting, tray carrying, and guest handling.Curriculum Execution: Follow DDU-GKY guidelines, prepare daily session plans, and maintain student attendance and assessment records.Soft Skills & Grooming: Train students in basic spoken English, interview readiness, personal hygiene, and professional workplace behavior.Assessments: Conduct periodic evaluations, mock interviews, and practical tests to prepare candidates for final certification.Placement Support: Coordinate with the placement cell to ensure students meet industry standards for job interviews and On-Job Training (OJT).Qualifications & RequirementsEducation: Degree or Diploma in Hotel Management, Hospitality, or Culinary Arts.Experience: 3 to 5 years of relevant F&B service experience in hotels or restaurants, with prior teaching or supervisory experience preferred.Certifications: Domain certification (such as F&B Service Associate - THC/Q0301) is a strong advantage.Skills: Excellent communication, patience in dealing with rural trainees, and knowledge of safety and hygiene standards.

We are looking for dedicated individuals to join our team as Ground Staff in Bangalore. This role is ideal for those who enjoy working in a fast-paced environment and have a passion for providing excellent service.Key Responsibilities:- Customer Service: Interact with passengers to assist with check-in processes, baggage handling, and addressing inquiries related to flights, ensuring a friendly and professional atmosphere.- Baggage Handling: Safely manage the loading and unloading of luggage and cargo, ensuring all items are handled with care to prevent damage or loss.- Check-in Assistance: Help passengers complete their check-in procedures efficiently, guiding them through the use of kiosks or assisting with manual check-in when necessary.- Safety and Security Checks: Perform essential safety checks and monitor security protocols to maintain a safe and secure environment for passengers and staff.- Communication: Collaborate effectively with team members and communicate important information to passengers regarding flight schedules and gate changes.Required Skills and Expectations:- Candidates should have completed their 10th grade education.- Previous experience is not mandatory; however, good communication skills and a positive attitude are important.- Ability to handle stressful situations calmly and effectively.- Strong attention to detail and organizational skills are desired.- Flexibility to work varied shifts, including weekends and holidays, is essential.- Must be a team player, willing to collaborate and support colleagues in achieving team goals.

As a Branch Manager, you will oversee the daily operations of our branch, ensuring that all activities run smoothly and efficiently. Your leadership will inspire the team to achieve targets while maintaining excellent customer service standards.Key Responsibilities:- Managing Operations: You will coordinate all branch activities, ensuring compliance with company policies, procedures, and regulatory requirements.- Team Leadership: You will lead a team of employees, providing guidance and support to help them meet their individual and team goals.- Customer Service: You will ensure that all customers receive high-quality service, addressing complaints and resolving issues promptly.- Sales and Business Development: You will identify opportunities to increase branch sales and improve business performance, implementing strategies to achieve growth.- Financial Management: You will monitor the branchs financial performance, preparing reports to ensure profitability and cost-effectiveness.- Training and Development: You will be responsible for training new team members and fostering their professional development to enhance overall branch performance.Required Skills and Expectations:You should have a professional degree and at least five years of relevant experience in branch management or retail operations. Strong leadership and communication skills are essential for guiding your team and interacting with clients. You must be adept at problem-solving and decision-making, with a focus on achieving business objectives. Proficiency in financial management and sales strategies is also required. An understanding of the local market in Papua New Guinea will be a significant advantage.

We are seeking a motivated Business Development Manager to join our team in Coimbatore. The ideal candidate will drive business growth by identifying new opportunities and building strong relationships with clients.Key Responsibilities:1. Identify New Business Opportunities: You will research and analyze market trends to find potential areas for growth and develop strategies to pursue them.2. Build and Maintain Client Relationships: Establish and nurture relationships with existing and potential clients to enhance customer satisfaction and loyalty.3. Develop Sales Strategies: Create and implement effective sales plans to achieve business goals, including setting sales targets and monitoring performance.4. Collaborate with Cross-Functional Teams: Work closely with marketing, product, and support teams to ensure cohesive strategies are in place to meet clients' needs.5. Prepare and Present Proposals: Develop compelling proposals and presentations to showcase our services and solutions, tailored to client specifications.Required Skills and Expectations:Candidates should have a graduate degree along with 3 to 8 years of experience in business development or a related field. Strong communication and interpersonal skills are essential for building client relationships. The ability to analyze data, think critically, and solve problems is crucial. Applicants should be self-motivated, results-driven, and possess strong negotiation skills. A commitment to achieving targets and a collaborative attitude are vital for success in this role.

Retail experience & team handlingSales and target achievementCustomer serviceStaff management and daily operationsStock/inventory managementVisual merchandisingGoogle reviews & local marketingPreferred nearby candidates

We are seeking a seasoned Freight Manager to streamline our logistics and shipping processes. The ideal candidate will bring extensive experience and leadership skills to oversee our freight operations in Mumbai.Key Responsibilities:- Manage Freight Operations: Oversee all aspects of freight transportation, ensuring efficient and timely movement of goods from origin to destination.- Develop Relationships with Carriers: Build and maintain strong relationships with freight carriers to negotiate rates and secure reliable shipping services.- Compliance and Regulations: Ensure all freight activities comply with local and international shipping regulations, mitigating any compliance risks.- Cost Control: Monitor freight expenses and implement cost-saving measures without compromising service quality.- Team Leadership: Lead and mentor a team of logistics professionals, fostering a collaborative environment to enhance productivity.- Performance Analysis: Track and analyze key performance indicators (KPIs) to identify areas for improvement and optimize shipping processes.Required Skills and Expectations:Candidates should have 20 to 30 years of experience in freight management or a related field. Strong knowledge of logistics and supply chain management is essential. Excellent negotiation and communication skills are a must to effectively interact with carriers and stakeholders. Proficiency in logistics software and data analysis tools is also required. A proven ability to lead teams, manage stress, and make quick decisions in a fast-paced environment is expected. The candidate should possess a strong attention to detail and a commitment to delivering high-quality service.

Job Role OverviewA Travel Operations Manager is responsible for managing the end-to-end operations of a travel company, including travel bookings, tour package management, vendor coordination, customer service, and team supervision. The role ensures smooth travel operations and high customer satisfaction.Key ResponsibilitiesOverall Travel Operations Management Manage day-to-day operations of domestic and international travel services. Coordinate between sales team, vendors, and customers. Monitor travel bookings and ensure timely confirmations.Tour Package Planning Design and manage domestic and international tour packages. Coordinate with hotels, airlines, transport providers, and tour guides. Ensure competitive pricing and attractive travel packages.Booking & Reservation Management Handle bookings for flights, hotels, holiday packages, and transportation. Ensure accuracy in reservation systems and booking confirmations.Vendor & Supplier Coordination Develop relationships with airlines, hotels, transport vendors, and tourism partners. Negotiate pricing and contracts with suppliers. Maintain quality service and cost efficiency.Customer Service Management Handle customer inquiries, complaints, and special travel requests. Ensure high customer satisfaction and service quality. Provide travel guidance and support to clients.Team Supervision Supervise reservation staff, travel consultants, and support teams. Train team members on booking systems and travel procedures. Monitor staff performance and productivity.Documentation & Compliance Assist with visa documentation, travel insurance, and passport requirements. Ensure compliance with travel regulations and policies.Financial & Reporting Responsibilities Monitor travel booking revenue and operational costs. Prepare monthly operations and sales reports. Ensure proper billing, invoicing, and payment follow-ups.Crisis & Issue Management Handle travel disruptions such as flight cancellations or hotel issues. Provide quick solutions and maintain customer support during emergencies.Business Development Support Support sales team in developing new travel packages. Identify new destinations and travel trends. Improve services to support business growth.Required Skills Strong knowledge of travel operations and tourism industry Experience with GDS systems such as Amadeus, Galileo, or Sabre Vendor negotiation skills Customer service orientation Team leadership and management Strong problem-solving ability

Role Overview Prior experience in Oil Industry operations, specifically handling bulk, liquid, and tanker EXIM activities. Strong knowledge and practical experience in Import and Export documentation, compliance, and procedures. Key Responsibilities * Exports Apply online for export licenses with DGFT and track until issuance. Apply for redemption and EODC (Export Obligation Discharge Certificate) with DGFT. Maintain and monitor Advance Licenses usage. Liaise with Customs authorities to resolve license-related issues. Manage LUT (Letter of Undertaking) applications, renewals, and cancellations. Handle RCMC revalidation and compliance requirements.* Imports Prepare and execute the import program in coordination with relevant departments. Maintain vessel files and all associated import documentation. Coordinate with surveyors and barges for inspection and verification. Review and validate Bills of Entry and forward to the factory. Examine surveyors reports for accuracy and compliance. * Insurance Prepare Insurance Certificates for import and export invoices. Compile and submit Insurance Claims for inland and marine accidents. Documentation & Coordination Handle pre- and post-shipment export documentation efficiently. Plan shipments, negotiate freight, and coordinate with plant, CHA, forwarders, and transporters. Prepare Commercial Invoices, Packing Lists, and all supporting shipping documents. Maintain systematic records, MIS reports, and daily activity reports. Arrange Delivery Orders (DO) and trailers for sea shipments. Follow up with CHA for EP/EBRC copies. Send Shipping Instructions (SI) and Load Lists to shipping companies and forwarders. Ensure timely container clearance with zero tolerance for detention or demurrage. Perform other export-import related tasks assigned during office hours and support the team as needed. Submit documents for excise and customs clearance and for claiming DGFT incentives. Provide required documentation to the shipping line for Bill of Lading (BL) release.

We are seeking an enthusiastic Air Hostess to join our team in Bhubaneswar. The ideal candidate will be responsible for ensuring a safe and enjoyable flight experience for passengers. This is a full-time office position, suitable for individuals with 0 to 6 years of experience.Key Responsibilities:- Greeting Passengers: Welcome passengers warmly as they board the aircraft, creating a positive first impression.- Safety Demonstrations: Clearly explain safety procedures and equipment, ensuring all passengers are informed and prepared for emergencies.- Serving Meals and Beverages: Provide food and drink services during the flight, accommodating special dietary needs and preferences.- Assisting Passengers: Help passengers with their luggage, seating arrangements, and any inquiries they may have throughout the flight.- Monitoring Passenger Comfort: Regularly check on passengers to ensure their comfort and address any issues promptly.- Collaborating with Crew: Work closely with other crew members to ensure smooth operations and effective communication during the flight.Required Skills and Expectations:Candidates should have excellent communication skills to interact effectively with passengers. A friendly and approachable demeanor is essential to create a welcoming environment. Basic first aid knowledge is a plus, as is the ability to remain calm and composed under pressure. Good problem-solving skills and teamwork orientation are important for addressing passenger needs and ensuring a safe journey. Lastly, a professional appearance and adherence to uniform standards are expected at all times.