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Quality Analyst Job Vacancies in Mumbai

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Quality Analyst - Mumbai

NPM Recruitment

  • 2 - 6 yrs
  • Mumbai
Quality Analysis
Job Title: Quality Analyst BPO (Sales Experience)Company: Call 2 ConnectLocation: 401, Fourth Floor, Evershine Mall, New Link Road, Malad (West), Mumbai - 400064, MaharashtraJob Type: Full-time Work from Office (Onsite)Job Summary:Call 2 Connect is hiring an experienced Quality Analyst with a strong background in sales processes within a BPO environment. The ideal candidate will be responsible for monitoring and evaluating agent performance, ensuring adherence to quality standards, and contributing to continuous improvement in service delivery.Key Responsibilities:Monitor and evaluate inbound/outbound sales calls and processes.Ensure compliance with quality and sales guidelines.Identify training needs and recommend process improvements.Provide constructive feedback and coaching to sales agents.Prepare daily/weekly/monthly quality reports and audits.Collaborate with team leaders and trainers to enhance agent performance.Ensure customer satisfaction benchmarks are consistently met.Candidate Requirements:Experience: Minimum 1 year as a Quality Analyst in a BPO, preferably in salesAge Limit: 25 to 35 yearsEducation: Graduate (any stream)Language: Fluent in English & Basic HindiGender: Male & Female Both eligibleShift Timing: Day Shift (09:30 AM 06:30 PM)Work Days: Monday to Saturday (Sunday Off)Interview Details:Mode: Face-to-FaceTime: 11:00 AM to 4:00 PMLocation: 401, Fourth Floor, Evershine Mall, New Link Road, Malad (West), Mumbai - 400064, MaharashtraSalary & Benefits:Salary: Up to 35,000/month (Negotiable based on experience)Incentives: Performance-based incentivesAnnual Increment & Appraisal PolicyHealth InsuranceProvident Fund (PF), ESI & PTWhy Join Us?Be part of a reputed BPO in the insurance & sales domainOpportunity to work in a quality-focused, performance-driven environmentFixed day shift and weekly Sunday offSupportive leadership and career development opportunitiesHow to Apply:Walk in for an interview during the mentioned time or contact the HR team for more details. Dont forget to bring your updated resume and valid ID.
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Hiring Quality Analyst For Mumbai

NPM Recruitment

  • 3 - 5 yrs
  • 4.0 Lac/Yr
  • Mumbai
Tele Caller
Job Title: Quality Analyst BPO (Sales Experience)Company: Call 2 ConnectLocation: 401, Fourth Floor, Evershine Mall, New Link Road, Malad (West), Mumbai - 400064, MaharashtraJob Type: Full-time Work from Office (Onsite)Job Summary:Call 2 Connect is hiring an experienced Quality Analyst with a strong background in sales processes within a BPO environment. The ideal candidate will be responsible for monitoring and evaluating agent performance, ensuring adherence to quality standards, and contributing to continuous improvement in service delivery.Key Responsibilities:Monitor and evaluate inbound/outbound sales calls and processes.Ensure compliance with quality and sales guidelines.Identify training needs and recommend process improvements.Provide constructive feedback and coaching to sales agents.Prepare daily/weekly/monthly quality reports and audits.Collaborate with team leaders and trainers to enhance agent performance.Ensure customer satisfaction benchmarks are consistently met.Candidate Requirements:Experience: Minimum 1 year as a Quality Analyst in a BPO, preferably in salesAge Limit: 25 to 35 yearsEducation: Graduate (any stream)Language: Fluent in English & Basic HindiGender: Male & Female Both eligibleShift Timing: Day Shift (09:30 AM 06:30 PM)Work Days: Monday to Saturday (Sunday Off)Interview Details:Mode: Face-to-FaceTime: 11:00 AM to 4:00 PMLocation: 401, Fourth Floor, Evershine Mall, New Link Road, Malad (West), Mumbai - 400064, MaharashtraSalary & Benefits:Salary: Up to 35,000/month (Negotiable based on experience)Incentives: Performance-based incentivesAnnual Increment & Appraisal PolicyHealth InsuranceProvident Fund (PF), ESI & PTWhy Join Us?Be part of a reputed BPO in the insurance & sales domainOpportunity to work in a quality-focused, performance-driven environmentFixed day shift and weekly Sunday offSupportive leadership and career development opportunitiesHow to Apply:Walk in for an interview during the mentioned time or contact the HR team for more details. Dont forget to bring your updated resume and valid ID.
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Quality Analyst

NPM Recruitment

  • 1 - 2 yrs
  • 4.3 Lac/Yr
  • Mumbai
Quality Analysis
Call 2 Connect is hiring an experienced Quality Analyst with a strong background in sales processes within a BPO environment. The ideal candidate will be responsible for monitoring and evaluating agent performance, ensuring adherence to quality standards, and contributing to continuous improvement in service delivery.
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Quality Analyst Jobs For 12th Pass Freshers

NPM Recruitment

  • 0 - 3 yrs
  • 3.3 Lac/Yr
  • Mumbai
Communication Skills Quality Analyst
Job Title: Quality Analyst BPO (Sales Experience)Company: Call 2 ConnectLocation: 401, Fourth Floor, Evershine Mall, New Link Road, Malad (West), Mumbai - 400064, MaharashtraJob Type: Full-time Work from Office (Onsite)Job Summary:Call 2 Connect is hiring an experienced Quality Analyst with a strong background in sales processes within a BPO environment. The ideal candidate will be responsible for monitoring and evaluating agent performance, ensuring adherence to quality standards, and contributing to continuous improvement in service delivery.Key Responsibilities:Monitor and evaluate inbound/outbound sales calls and processes.Ensure compliance with quality and sales guidelines.Identify training needs and recommend process improvements.Provide constructive feedback and coaching to sales agents.Prepare daily/weekly/monthly quality reports and audits.Collaborate with team leaders and trainers to enhance agent performance.Ensure customer satisfaction benchmarks are consistently met.Candidate Requirements:Experience: Minimum 1 year as a Quality Analyst in a BPO, preferably in salesAge Limit: 25 to 35 yearsEducation: Graduate (any stream)Language: Fluent in English & Basic HindiGender: Male & Female Both eligibleShift Timing: Day Shift (09:30 AM 06:30 PM)Work Days: Monday to Saturday (Sunday Off)Interview Details:Mode: Face-to-FaceTime: 11:00 AM to 4:00 PMLocation: 401, Fourth Floor, Evershine Mall, New Link Road, Malad (West), Mumbai - 400064, MaharashtraSalary & Benefits:Salary: Up to 35,000/month (Negotiable based on experience)Incentives: Performance-based incentivesAnnual Increment & Appraisal PolicyHealth InsuranceProvident Fund (PF), ESI & PTWhy Join Us?Be part of a reputed BPO in the insurance & sales domainOpportunity to work in a quality-focused, performance-driven environmentFixed day shift and weekly Sunday offSupportive leadership and career development opportunitiesHow to Apply:Walk in for an interview during the mentioned time or contact the HR team for more details. Dont forget to bring your updated resume and valid ID.
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Site Engineer Jobs For I.T.I. Freshers

Indo Job Solutions

Fundamental Analyst Construction Methods Structural Analysis AutoCAD Project Scheduling Quality Assurance Quality Control Process Material Testing Material Specifications Project Planning Project Execution Project Monitoring Resource Management Time Management Team Coordination
Position OverviewWe are looking for a detail-oriented and proactive Site Engineer / Project Engineer to join our team. The role involves overseeing daily site operations, ensuring technical accuracy, and supporting project delivery within quality, cost, and time targets. You will work closely with project managers, contractors, and clients to coordinate resources, monitor progress, and resolve on-site challenges.Key ResponsibilitiesSupervise and coordinate on-site construction activities.Ensure all work complies with design specifications, drawings, codes, and safety regulations.Assist in project planning, scheduling, and progress monitoring.Manage manpower, materials, and equipment allocation on site.Inspect and review project deliverables for quality assurance and control.Support the preparation of BOQs, material requisitions, and cost estimates.Collaborate with contractors, subcontractors, and suppliers to ensure timely project execution.Maintain daily site reports, progress documentation, and records of variations.Identify and resolve technical or operational issues on site.Ensure adherence to HSE (Health, Safety, and Environment) standards.Provide technical input during design, procurement, and execution stages.Report to the Project Manager on project status, risks, and resource needs.Required Skills & QualificationsBachelors degree in Civil, Mechanical, Electrical, or related Engineering field.Proven experience as a Site Engineer, Project Engineer, or in a similar role.Strong knowledge of construction methods, project management, and site supervision.Proficiency in engineering/design tools (AutoCAD, Revit, STAAD, etc.).Familiarity with scheduling tools (Primavera P6, MS Project).Excellent problem-solving and decision-making abilities.Strong communication and leadership skills.Ability to work in a fast-paced, deadline-driven environment.Knowledge of relevant building codes, standards, and safety regulations.Preferred Skills (Nice to Have)Experience in large-scale infrastructure, industrial, or commercial projects.Knowledge of BIM (Building Information Modeling).ERP/project management software experience (SAP, Oracle).Green building/sustainability practices.Multilingual communication skills.
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Face-to-Face Interview For Software Developer Jobs (Freshers)

DPSR Consultancy Solutions

Software Engineer Software Product Engineer Software Quality Engineer Software Analyst Software Developer Software Architect Software Designer Coding Analyst Quality Assurance Testing Engineer Software Project Management
Job Openings for 61 Jobs available in Software Engineer at multiple locations Jobs for Freshers in Mumbai, Chennai, Hyderabad, Bangalore, Indore, Pune, Jaipur, Patna, Gurgaon, Surat, having Educational qualification of : B.C.A, B.E, B.Tech, Other Bachelor Degree, Post Graduate Diploma, M.C.A, M.Tech, Any Master Degree with Good knowledge in Software Engineer, Software Product Engineer, Software Quality Engineer, Software Analyst, Software Developer, Software Architect, Software Designer, Coding Analyst, Quality Assurance Testing Engineer, Software Project Management etc.
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Hiring For Business Analyst

Fourty60 Infotech

  • 2 - 4 yrs
  • Mumbai
Requirement Gathering Design Analysis Solution Developer QA-quality Assurance Implementation Stakeholder Management
We are seeking an experienced Business Analyst to join our IT team. The successful candidate will be responsible for analysing business needs anddeveloping solutions to meet those needs. The ideal candidate will have strong analytical skills, excellent communication abilities, and a passion for understanding business requirements.
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Walk-In For Quality Analyst

Vimeys

Communication Skills
A Quality Analyst (QA) is a crucial position within any organization focused on maintaining and improving the quality of products, services, and processes. This role involves diverse duties and responsibilities to ensure that all aspects of production meet or exceed established quality standards. The primary goal of a QA is to identify areas that need to be improved and work towards enhancing the overall quality, ensuring customer satisfaction and compliance with regulatory standards.Essential Responsibilities1. Conduct detailed statistical analysis to identify trends, issues, and areas for improvement in product and process quality.2. Perform regular quality assurance audits to ensure adherence to established standards and regulatory compliance.3. Develop and maintain quality standards and procedures in collaboration with cross-functional teams.4. Analyze test results and produce comprehensive reports detailing findings and recommending actionable improvements.5. Foster a culture of continuous improvement, identifying inefficiencies and suggesting enhancements to products and processes.Necessary Skills1. Analytical Skills2. Attention to Detail3. Communication Skills4. Problem-Solving Abilities5. Technical Proficiency
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Jobs by Popular Location

Quality Analyst

Chenoa Information Services

  • 2 - 5 yrs
  • Andheri East Mumbai
Finacle
The candidate is expected to have experience working with Finacle's liabilities module, familiarity with Finacle APIs for integration, basic understanding using Postman or SOAP UI for API testing, and a basic understanding of JSON for data handling. These skills are essential for effectively managing banking operations and ensuring smooth interactions with other systems and applications.Finacle liabilities - module (Mandatory)Finacle API - Integration FI Simulator - Financial Institution is a tool or software Postman or SOAP UI - API testingJSON - data handlingFinacle (Version 10.0)
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Call Quality Analyst - Mumbai

Smart Gurus Recruiting Solutions

  • 1 - 2 yrs
  • 1.8 Lac/Yr
  • Mumbai
Call Quality Walk in
Required Quality Auditor for Malad locationQualification graduateMinimum 6 months experience requiredOffer salary 24 in hand 28 CTCImmediate joiner required
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Quality Control Engineer (Male)

Shree Krishna Controls Pvt Ltd

  • 1 - 5 yrs
  • Vasai East Mumbai
Quality Analyst Quality Engineering
have done diploma or degree in Mechanical field Incoming/inward inspection,In process inspection,Layout inspection,PDIR,Drawing reading,Control Panel reading,SOP,SPC/MSA. Vernier Caliber,Micrometer,CAPA,ISO,final inspection
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BPO Team Leader

Meera Enterprises

  • 1 - 2 yrs
  • 4.0 Lac/Yr
  • Mumbai
Sales Team Leader Assistant Manager Quality Analyst MIS Executive
bpo Team Leader, Assistance Manager, Bpo Quality Analyst, Mis ExecutiveUrgent opening for the below mentioned positions QA No of requirement - 8Candidates should have QA exp in BPO Salary upto - 35 max Location - Malad and virar Team leaderNo of requirement - 10 Need candidates from insurance and real estate exp Salary upto - 35 max Location - Malad MISNo of requirement - 4Need candidates with good excel Maximum salary upto - 30 Location - Malad Assistant managerNo of requirement - 3Salary upto - 45 ( negotiable)Need candidates with life insurance exp Location - Malad TrainerNo of requirement - 2 Salary upto - 35 max Location - MaladFor More Information
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Female - Urgent Requirement For Call Quality Analyst

Perfect Source HR Solutions

  • 3 - 5 yrs
  • 5.0 Lac/Yr
  • Mumbai
Call Quality Calibration Call Quality Analyst Call Monitoring Call Center Operations
Urgent Hiring Call Quality AnalystQualification: Any GraduateExperience: 3 to 5yrsWorking Days: Monday to SaturdayLocation: Bandra BKCWork From OfficeSalary: Excellent Package for Right CandidatesJob Description:Listens to call recordings and provide insight and solutions to operational managementto maximize lead conversion and customer satisfaction.Performs call monitoring and provides trend data, quality reports, and feedback toDirector, concern department head.Monitor calls to ensure sales.Quality check about product knowledge, policies, and procedures, terms & condition.Meet with reporting head, Counsellor, Faculty and Trainers on actions plans.Provides focused quality audits and performance feedback to team leaders/supervisorsand managers for assigned teams within the timeframe guidelines, Create quality scorecards to track performance levelsIdentify and support other opportunities for quality improvement across the teamDocumenting quality issues of the call counsellor wise , performance measures andquality improvements for management review.Assists with development of the revenue center training .Models and shares best practices with team members with ability to receive feedbackand act when appropriate.
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Developer/Programmer/Software/IT/Engineer

GerardYadGG

Python Developer Python Trainer Python Data Scientist Java Developer Java Script Developer Java Trainer Java J2Ee Developer Java Software Engineer Java Developer Trainee Java Architect Java Application Developer Java Back End Developer Java Internshi Software Analyst Software Architect Software Executive Software Consultant Software Designer Software Developer Software Engineer Software Professional Software Quality Analyst Software Specialist IT Consultant Information Technology Analyst VP IT IT Administrator IT Business Analyst IT Manager IT Recruiter IT Software Tester IT Engineer IT Marketing Executive Work From Home
I require a person to assist us with a Python Developer Udemy Course. If the person has the training videos ready, it's the best. If not, the person should be willing to create a course. The person has to create the full course.To Apply please go to GerardYadGG LinkedIn's Page, you will find the website link there, you can apply there. Please apply there to be considered.100% worldwide remote.ID: PL300Thank You.
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Interior Site Supervisor

Apna Contractor

  • 2 - 8 yrs
  • 2.5 Lac/Yr
  • Malad West Mumbai
Vendor Manager Labour Officer Quality Assurance Analyst Site Supervisor
Hiring for 1 interior site supervisor Job in Malad West, Mumbai,Vendor Manager,Labour Officer,Quality Assurance Analyst,Site Supervisor, with minimum 2 Years Experience,Required Educational Qualification is : Higher Secondary, Secondary School, Vocational Course, Diploma with Good knowledge in Vendor Manager,Labour Officer,Quality Assurance Analyst,Site Supervisor etc.
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Catalogue Intern

Foy for You

  • 0 - 1 yrs
  • 1.3 Lac/Yr
  • Vile Parle East Mumbai
Microsoft Excel Quality Analyst Catalogue Associate
Job Openings for 3 Catalogue Intern Jobs for Freshers in Vile Parle East, Mumbai,Microsoft Excel,Quality Analyst, having Educational qualification of : Other Bachelor Degree, B.A, B.B.A, B.Com with Good knowledge in Microsoft Excel,Quality Analyst etc.
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Hiring For/Ground Staff & Air Ticketing,Cabin Crew/Dehradun

Ambition HR Consultancy

Computer Operator Computer Administrator Back Office Executive Data Entry Operator System Administration HR Analyst Team Leader Design Team Leader Quality Ground Staff Walk in
Dear Candidate,greeting for the Day!we are Hiring for the Jobs for the Position of Air Ticketing / Ground Staff / Cabin Crew / Maintenance Engineerkey Responsibilitieswelcome Passengers On Board and Directing Them to Their Seats.providing Information and Safety Procedures to the Passengerschecking all Seat Belts and Galleys are Secure Prior to Take-off.making Announcements On Behalf of the Pilot and Answering Questions During the Flightserving Meals and Refreshments;selling Duty-free Goods and Advising Passengers of Any Allowance Restrictions in Force At Their Destination;reassuring Passengers and Ensuring that They Follow Safety Procedures Correctly in Emergency Situations.providing First Aid Facilityticketing and Maintenancetechnical Helpskills*strong Verbal Communication Skills*excellent Personalityinterview Timings:- 10 am to 6 Pmqualification: Any Under Grad/graduated(freshers)position:- Air Ticketing / Ground Staff / Cabin Crew / Technicalsalary:- 35k to 45k + Cab + Mealsadvantages:-1. Opportunity to Join the Fastest Growing Organization.2. After Completing 15-18 Months You Can Apply in Any Respective Dept Related to Your Field.3. Lucrative Packages.other Detailsdepartment: Airport / Airline /ground Staff / Cabin Crewindustry: Aviation / Airlineregards
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Quality Control Inspector - INDIA

V-Trust Inspection Service Group

Quality Analyst Quality Control Textile Furniture Quality Checker Inspection Engineer Quality Assurance Executive
Job Description:1) Closely communicate with the Inspection Coordinators to schedule the inspection assigned.2) Implement inspection according to operation guidelines, inspection guidelines, and any special instructions provided by the company.3) Complete the inspection report with photos and submit it to Technical Manager within the required time limit.4) Submit the inspectors job expense claim form and reimbursement documents monthly and meet financial requirements.5) Perform other duties and responsibilities as assigned by supervisor/management.Requirements:- College graduate or above.- Major in Engineering (Textile, Furniture, Mechanical, Electronic, etc.)- Having more than 1 year more working experience in the inspection field or quality control background of products of Softlinesor Hardlines.- Familiar with the AQL standard and good knowledge of safety and regulation standards.- Good command of written & oral English.- Ideal person is a well-organized team player, able to solve on-site problems independently, and with good interpersonal skills.- Integrity and honesty.- Willing to travel frequently.- Healthy body without color blindness and sight weakness.Job Types: Full-time, ContractContract length: 36 months
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Quality Analyst

Xponent n

  • 2 - 4 yrs
  • 4.0 Lac/Yr
  • Powai Mumbai
Quality Analysis Quality Analyst Products Quality Software Quality Walk in
About Process:-A Quality Analyst is a professional who evaluates products, systems and software to ensure they are free of defects and meet an organization's quality standards.Title :- Quality AnalystLocation :- Powai, MumbaiRequirement:-QA should have been a caller herself for min. 2-3yrs in a sales process & min.2yrs + experience as a Quality Analyst in any sales process preferably insurance & one for Life or Health renewal processMust have good knowledge of excel & all reports related to QualityMust speak read & write English, Hindi & MarathiCandidate to be of Central & Harbour location only or 10kms within the office radiusAtleast 2yrs stability in previous jobs & should have not changed too many jobs in the last 3yrs for any reasonsEducation:- Should be Graduate & above with minimum score of 65% in SSC, HSC & GraduationShift Timings :- Day Shift 9:30 am -7 pmWeekly off:- 1st Saturday and All SundaysAge :- 28-35yrs
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Urgent Requirement For QC Inspector

Uirec Pvt

  • 3 - 6 yrs
  • Goregaon East Mumbai
KINTS Quality Analyst Inspection QC Inspector
Responsibilities and Duties The responsibilities of a Quality Control Inspector vary from one industry to another, but there are a few common responsibilities irrespective of the domain. Lets take a look at them:Carry out quality assessment measures of all the products ready to be shipped and incoming raw materials Take a thorough look at the plans, specifications, and blueprints to understand the product requirementsReject all the incoming raw materials that fail to meet quality expectations and report the issue to the concerned department at the earliestResolving quality-related issues and adhering to deadlinesProviding training to the quality assurance teamDesign an efficient design protocol that can be used across all domainPrepare documentation of the inspection process, which includes detailed reports and performance recordsRecommend improvement measures to the production process to ensure quality control standards are metGuide the production team about the quality control issues to enhance the quality of the productMonitor customer satisfaction levelsMonitor the production phase at various levels
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Quality Analyst || Freshers & Experienced

NPM Recruitment

  • 0 - 2 yrs
  • 4.0 Lac/Yr
  • Mumbai
Communication Skills Quality Analyst
Job Title: Quality Analyst BPO (Sales Experience)Company: Call 2 ConnectLocation: 401, Fourth Floor, Evershine Mall, New Link Road, Malad (West), Mumbai - 400064, MaharashtraJob Type: Full-time Work from Office (Onsite)Job Summary:Call 2 Connect is hiring an experienced Quality Analyst with a strong background in sales processes within a BPO environment. The ideal candidate will be responsible for monitoring and evaluating agent performance, ensuring adherence to quality standards, and contributing to continuous improvement in service delivery.Key Responsibilities:Monitor and evaluate inbound/outbound sales calls and processes.Ensure compliance with quality and sales guidelines.Identify training needs and recommend process improvements.Provide constructive feedback and coaching to sales agents.Prepare daily/weekly/monthly quality reports and audits.Collaborate with team leaders and trainers to enhance agent performance.Ensure customer satisfaction benchmarks are consistently met.Candidate Requirements:Experience: Minimum 1 year as a Quality Analyst in a BPO, preferably in salesAge Limit: 25 to 35 yearsEducation: Graduate (any stream)Language: Fluent in English & Basic HindiGender: Male & Female Both eligibleShift Timing: Day Shift (09:30 AM 06:30 PM)Work Days: Monday to Saturday (Sunday Off)Interview Details:Mode: Face-to-FaceTime: 11:00 AM to 4:00 PMLocation: 401, Fourth Floor, Evershine Mall, New Link Road, Malad (West), Mumbai - 400064, MaharashtraSalary & Benefits:Salary: Up to 35,000/month (Negotiable based on experience)Incentives: Performance-based incentivesAnnual Increment & Appraisal PolicyHealth InsuranceProvident Fund (PF), ESI & PTWhy Join Us?Be part of a reputed BPO in the insurance & sales domainOpportunity to work in a quality-focused, performance-driven environmentFixed day shift and weekly Sunday offSupportive leadership and career development opportunitiesHow to Apply:Walk in for an interview during the mentioned time or contact the HR team for more details. Dont forget to bring your updated resume and valid ID.
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Developer/Programmer/Software/IT/Engineer

GerardYadGG

Python Python Developer Python Trainer Data Scientist Java Developer Core Java Java2D JavaCard JavaFX JavaSE Java Script Developer Javascript Angularjs Javascript PHP JavaScript JavaScript MySQL JavaScript Frameworks IT Consultant Information Technology Analyst IT Administrator VP IT IT Business Analyst IT Manager IT Recruiter IT Software Tester IT Engineer IT Marketing Executive Software Analyst Software Architect Software Executive Software Consultant Software Designer Software Developer Software Engineer Software Professional Software Quality Analyst Software Specialist Work From Home
I require a person to assist us with a Data Science Udemy Course. If the person has the training videos ready, it's the best. If not, the person should be willing to create a course. The person has to create the full course.To Apply please go to GerardYadGG LinkedIn's Page, you will find the website link there, you can apply there. Please apply there to be considered.100% worldwide remote.ID PI 201
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Quality Analyst – BPO (sales Experience)

NPM Recruitment

  • 1 - 2 yrs
  • 4.3 Lac/Yr
  • Mumbai
Tele Caller
Job Title: Quality Analyst BPO (Sales Experience)Company: Call 2 ConnectLocation: 401, Fourth Floor, Evershine Mall, New Link Road, Malad (West), Mumbai - 400064, MaharashtraJob Type: Full-time Work from Office (Onsite)Job Summary:Call 2 Connect is hiring an experienced Quality Analyst with a strong background in sales processes within a BPO environment. The ideal candidate will be responsible for monitoring and evaluating agent performance, ensuring adherence to quality standards, and contributing to continuous improvement in service delivery.Key Responsibilities:Monitor and evaluate inbound/outbound sales calls and processes.Ensure compliance with quality and sales guidelines.Identify training needs and recommend process improvements.Provide constructive feedback and coaching to sales agents.Prepare daily/weekly/monthly quality reports and audits.Collaborate with team leaders and trainers to enhance agent performance.Ensure customer satisfaction benchmarks are consistently met.Candidate Requirements:Experience: Minimum 1 year as a Quality Analyst in a BPO, preferably in salesAge Limit: 25 to 35 yearsEducation: Graduate (any stream)Language: Fluent in English & Basic HindiGender: Male & Female Both eligibleShift Timing: Day Shift (09:30 AM 06:30 PM)Work Days: Monday to Saturday (Sunday Off)Interview Details:Mode: Face-to-FaceTime: 11:00 AM to 4:00 PMLocation: 401, Fourth Floor, Evershine Mall, New Link Road, Malad (West), Mumbai - 400064, MaharashtraSalary & Benefits:Salary: Up to 35,000/month (Negotiable based on experience)Incentives: Performance-based incentivesAnnual Increment & Appraisal PolicyHealth InsuranceProvident Fund (PF), ESI & PTWhy Join Us?Be part of a reputed BPO in the insurance & sales domainOpportunity to work in a quality-focused, performance-driven environmentFixed day shift and weekly Sunday offSupportive leadership and career development opportunitiesHow to Apply:Walk in for an interview during the mentioned time or contact the HR team for more details. Dont forget to bring your updated resume and valid ID.
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