Call Center Executive Job Vacancies in Mumbai

We are seeking a dedicated Telecalling Executive to join our team in Andheri East, Mumbai. This role involves engaging with potential and existing clients through phone calls to promote our products and services.Key Responsibilities:- **Cold Calling**: Initiate calls to prospective customers to introduce our offerings and generate interest, maintaining a positive and encouraging tone.- **Customer Engagement**: Build and maintain strong relationships with clients by understanding their needs and providing suitable solutions, ensuring a personalized approach.- **Lead Generation**: Identify and qualify leads to support the sales team, utilizing effective questioning techniques to gather essential information.- **Follow-up Calls**: Reach out to leads and clients for follow-ups, ensuring timely communication and addressing any queries they may have.- **Data Recording**: Maintain accurate records of customer interactions and transaction details in our CRM system, ensuring all information is up-to-date for future reference.Required Skills and Expectations:Candidates must possess excellent verbal communication skills and be comfortable speaking on the phone. A good understanding of sales techniques and the ability to persuade others will be crucial for success in this role. Strong organizational skills and attention to detail are essential for managing multiple tasks effectively. The ideal candidate should be a graduate with 1 to 7 years of experience in telecalling or customer service, demonstrating a proactive approach to achieving goals and a strong commitment to fostering customer relationships.

Key Responsibilities:Handle harassment complaints and provide support to clients.Respond to client queries via phone and email.Collaborate with the legal team to resolve issues and provide updates.Maintain accurate records of client interactions and complaints.Assist clients through onboarding and offer continuous support.Qualifications:Strong communication skills in English and Hindi.Previous experience in customer support & Tele caller is a plus.Knowledge of debt management or legal processes is beneficial.Ability to handle sensitive information confidentially.Benefits:Competitive salary.Opportunities for growth and development.Health benefits and employee perks.