Fresher BPO Executive Jobs

Inbound Customer Support Executive GUJRATI AND HINDI SPEAKING Company: Tatwa Technologies Ltd.Position: Inbound Customer Support ExecutiveSalary: 15,000 - 17,000 (In-hand)Shift Window: 7:00 AM - 9:00 PM (Rotational Shifts)Week Off: RotationalJob Responsibilities:Handle inbound customer calls professionally.Resolve customer queries and provide appropriate solutions.Deliver excellent customer service and maintain high customer satisfaction.Accurately update customer information and call details in the system.Eligibility:Good communication skills in Gujarati and Hindi.Customer-focused attitude with good problem-solving skills.Freshers and experienced candidates are welcome to apply.Location: Kolkata

As a Customer Care Associate, you will play an essential role in ensuring customer satisfaction and support. Your primary focus will be assisting customers with their inquiries and providing solutions in a friendly and professional manner.**Key Responsibilities:**- **Respond to Customer Inquiries:** Address queries via phone, email, or chat, ensuring timely and accurate information is given to customers.- **Resolve Customer Issues:** Identify and troubleshoot problems customers face, providing effective solutions to ensure a positive experience.- **Maintain Records:** Accurately log customer interactions and issues in the system to help track queries and resolutions.- **Follow Up:** Proactively reach out to customers to ensure their issues have been resolved to their satisfaction.- **Provide Product Information:** Inform customers about product features, services, and promotions, guiding them in making informed decisions.- **Collaborate with Team Members:** Work closely with colleagues and other departments to share insights and improve customer service processes.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal and written communication skills are essential for interacting effectively with customers.- **Problem-Solving Ability:** You should be able to think critically and offer solutions to customer issues.- **Empathy and Patience:** A customer-focused attitude is necessary to understand customer concerns and address them with care.- **Basic Computer Skills:** Familiarity with computer systems and software is important for logging information and tracking customer issues.- **Team Player:** You should be able to work well with others, sharing knowledge and supporting your team. The ideal candidate will have a positive attitude and a willingness to learn. This role is based in Thoraipakkam and requires candidates to work from the office.

Key ResponsibilitiesOutbound Outreach: Dialing a high volume of calls daily from a provided database to reach potential leads.Pitching & Persuasion: Explaining the features and benefits of products or services clearly and convincingly within the first 30 seconds of a call.Lead Qualification: Asking strategic questions to identify whether a prospect is a genuine potential customer based on their needs and budget.Appointment Setting: Coordinating with the field sales team to book meetings, site visits, or product demonstrations.Data Management: Accurately logging call details, customer feedback, and follow-up schedules into a CRM (Customer Relationship Management) system or Excel.Objection Handling: Using professional rebuttals to address customer concerns or hesitations effectively without being pushy.

BPO - Kolkata Openings: Voice & Non-Voice Process Mode: Work From Office Job Details:- Rotational Shifts (Including Night Shift)- 6 Working Days

We are seeking a Tele Caller to join our team in Mumbai. This is a full-time position suitable for candidates with 0 to 1 year of experience and a minimum education of 10th pass. As a Tele Caller, you will be primarily responsible for making outbound calls to customers to promote our products and services.**Key Responsibilities:**- **Make Outbound Calls:** You will contact potential customers to inform them about our offerings and encourage them to make a purchase.- **Provide Information:** Be ready to answer questions from customers regarding products, services, and any ongoing promotions.- **Record Customer Data:** Accurately note down customer responses and maintain records in the database for future reference.- **Follow Up on Leads:** Reach out to customers who have shown interest previously to convert their inquiries into sales.- **Achieve Targets:** Work towards meeting daily and monthly sales targets set by the management to contribute to the team's success.**Required Skills and Expectations:**- **Communication Skills:** You should have good spoken and written communication skills to interact effectively with customers.- **Basic Computer Knowledge:** Familiarity with computer systems to update customer information and manage records is necessary.- **Persuasive Ability:** You should be able to convince customers and create interest in our products.- **Team Player:** Willingness to collaborate with colleagues and share insights to improve processes.- **Positive Attitude:** Maintain a cheerful disposition and a professional approach while dealing with customers. If you are motivated and eager to learn, we encourage you to apply for this role.