Customer Support Coordinator 12th Pass Jobs in Thane

We are looking for a Back Office Coordinator in Ulhasnagar Thane who will provide essential support to our operations team. This role is ideal for individuals with 0 to 3 years of experience and requires at least a 12th-grade education.Key Responsibilities:1. **Data Entry:** Accurately input and maintain information in our databases. This includes updating records and ensuring data integrity.2. **Documentation Management:** Organize and manage company files and documents. This involves handling paperwork efficiently and ensuring easy access to important information.3. **Communication Support:** Assist in coordinating communication between different departments. You will help relay important messages and ensure that everyone is informed.4. **Inventory Monitoring:** Keep track of office supplies and equipment. This includes monitoring stock levels and placing orders when necessary to ensure a smooth workflow.5. **Administrative Tasks:** Support daily office activities including scheduling meetings, managing calendars, and preparing reports as needed.Required Skills and Expectations:Successful candidates should have strong organizational abilities and attention to detail. Good communication skills are essential for effective collaboration with team members. Proficiency in basic computer applications like Microsoft Office is necessary. A proactive attitude and willingness to learn new tasks will help you thrive in this role. Flexibility and the ability to work in a fast-paced environment are also crucial for success as a Back Office Coordinator.

Position: Sales CoordinatorSegment: HoReCa (Hotels, Restaurants & Caf/Catering)Key Responsibilities:1. New Client Onboarding:Assist in the smooth onboarding of new clients, including gathering necessarydocumentation, setting up accounts, and ensuring all client needs areunderstood and met.2. Client Servicing:Act as the primary contact for ongoing client servicing, managing requests,addressing issues, and ensuring a high level of customer satisfaction.3. Daily Order Booking & Processing:Book orders daily, confirm details, and coordinate with internal teams toensure timely and accurate order processing.4. Single Point of Contact (SPOC) for Client Coordination and Queries:Serve as the main contact for clients, handling all inquiries and providingprompt and effective solutions.5. Coordination with Internal Teams:Collaborate with internal teams, including sales, marketing, operation andlogistics, to ensure excellent service, delivery and client satisfaction.6. Delivery Coordination:Oversee the delivery process, coordinate with logistics teams, and ensureorders are delivered accurately and on time.7. Payment Follow-Ups:Track outstanding payments, follow up with clients to ensure timely collectionof payments as per agreed credit terms.8. Upselling and Cross-Selling:Identify opportunities to upsell and cross-sell products to existing clients,enhancing their experience and driving additional revenue.9. Recording & Maintaining MIS Data:Accurately record and maintain MIS data, including sales records, clientfeedback and escalations for ongoing analysis and improvement.10.Reporting and Feedback:Regularly update the sales team and management with reports on clientactivities, feedback, and market insights to help shape strategies.

co ordination between factory team & Client fluent in computer knowledgeonline bidding & sales,online promotion knowledge of Social media strong negotiation skillmaintain customer relation on long terms basisidentifying potential client & add into organizationstrong payment follow up knowledge of dealing with corporate worldknowledge in dealing with banker will be preferredto get appointment with client for sales team strong online correspondence

The Assistance Coordinator serves as the primary point of contact for customers seeking travel related assistance. This role is responsible for the accurate coordination of case management for all assistance requests by conducting research, providing assistance, and documenting case notes in accordance with Quality and Customer Service standards.Responsibilities and Duties: Respond to travel related inquiries in support of Assist Americas services. May include service requests related but not limited to: benefit inquiries, lost luggage, lost documents, repatriation of mortal remains, medical evacuation, etc.; Receives non-emergency and emergency requests for Assist America services; obtains relevant information and inputs data; evaluates and prioritizes calls for services Document all case management-related information using Case Management Software (CMS) Performs data entry, maintains files and reference manuals; and performs other necessary tasks Provide liaison service to Assist America members, clients, and providers. All other duties as assigned.Qualifications: Excellent customer service skills. Excellent communication skills required (English and Hindi), other language skills preferred. Candidates must have the ability to speak, listen, and write in a professional manner. Familiarity with Microsoft Office or similar suites of products. Flexible to work in night shifts

Handling assigned tasksOutbound callsProuductivity