Tech Support Executive

Orcapod Consulting Services Private Limited

Description: Summary:

The main function of a Technical Support Analyst is to provide 3rd line or specialist support to computer system users. The Support Analyst is responsible for providing support to server infrastructure, LAN WAN networks and VMWare by answering questions or resolving problems in person, via telephone or from a remote location.

Job Responsibilities:

Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a high complexity

Consult on server/network/application problems and provide suitable solutions

Enter commands and observe system functioning to verify correct operations and detect errors

Maintain full documentation of communication transactions, problems and remedial actions taken, or other solution activities

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support Skills:

Excellent communication and interpersonal skills

Strong knowledge of procedures used for installations, modification, maintenance and repair of IT hardware and software

Experience/Education:

Bachelor's degree in computer related field or equivalent training required

Verbal and written communication skills, problem solving skills, customer service and interpersonal skills

Basic ability to work independently and manage ones time

Experience in 3rd line or specialist support

Experience in Hyper-v or VMWare support

Experience supporting Microsoft 365, Active Directory, Windows 10, Strong network experience

2 to 4 years experience

Experience : 3 - 5 Years

No. of Openings : 10

Education : Any Bachelor Degree

Role : Technical Support Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India