Customer Support Coordinator Graduate Experience Jobs in Bangalore

As a CRM Executive, you will play a vital role in managing customer relationships and enhancing their experience with our company. Your primary responsibilities will include:- **Customer Interaction**: Engage with customers to understand their needs, resolve issues, and provide ongoing support. This helps in building strong relationships and ensuring customer satisfaction.- **Data Management**: Maintain and update customer records in the CRM system. Accurate data management allows for effective tracking of customer interactions and better decision-making.- **Reporting and Analysis**: Prepare regular reports on customer feedback and behavior trends. Analyzing this data helps identify areas for improvement and informs strategy development.- **Collaboration**: Work closely with sales and marketing teams to align on customer insights and strategies. This collaboration ensures a unified approach to customer engagement and support.- **Training and Support**: Assist in training staff on CRM systems and processes. Ensuring that the team is well-versed in using the CRM helps maximize its effectiveness.To succeed in this role, you should have 3 to 5 years of experience in customer relationship management. You must possess strong communication skills to effectively interact with customers and team members. Proficiency in CRM software is essential, as is the ability to analyze data and generate reports. Being detail-oriented and organized will help you manage multiple tasks efficiently. Your problem-solving skills will be invaluable in addressing customer concerns and improving overall satisfaction.

We are looking for a Retail Sales Associate to join our team in Bangalore. This role involves providing excellent customer service, assisting customers in their shopping experience, and ensuring a well-organized store environment.Key Responsibilities:- Customer Assistance: Greet customers warmly, understand their needs, and provide helpful information about products and promotions.- Sales Support: Actively engage with customers to help them make informed purchasing decisions, aiming to meet and exceed sales targets.- Merchandising: Ensure that products are displayed attractively and stocked appropriately on shelves to enhance the shopping experience.- Inventory Management: Assist in monitoring stock levels, restocking items as needed, and participating in inventory checks to maintain accurate records.- Store Cleanliness: Keep the store tidy and organized, ensuring that all areas are clean and welcoming for customers.Required Skills and Expectations:Candidates should have 1 to 5 years of experience in retail sales or a related field. A graduate degree is essential. Strong communication skills are necessary to interact effectively with customers and coworkers. Applicants should demonstrate a positive attitude, be approachable, and have a willingness to learn. Being detail-oriented and capable of multitasking in a fast-paced environment is important. A passion for retail and customer service will help you succeed in this role.

As a Showroom Sales Executive, you will be responsible for assisting customers in the showroom, showcasing products, and closing sales. You will need to have excellent communication skills and a good knowledge of the products. Additionally, you will be expected to maintain the cleanliness and organization of the showroom to provide a pleasant shopping experience for customers. A graduate with 1-2 years of experience in sales roles would be the ideal candidate for this position. The role is full-time and requires the candidate to work from the office in Malleswaram, Bangalore. The job specifically requires a male candidate to fulfill the gender requirement of the role.

Key Responsibilities: Handle inbound and outbound customer calls, emails, and chat queries. Provide accurate information about products/services and resolve issues within definedSLAs. Escalate unresolved issues to the appropriate department and follow up until closure. Maintain detailed records of customer interactions in the CRM system. Coordinate with cross-functional teams to ensure seamless customer experience. Meet daily/weekly performance metrics including response time, resolution rate, andcustomer satisfaction scores Adhere to company policies, shift schedules, and quality standards.Required Skills & Qualifications: 03 years of experience in customer support (freshers can apply). Excellent verbal and written communication skills in English and Hindi. Strong problem-solving and listening skills. Ability to handle high-pressure situations and maintain professionalism. Familiarity with CRM software and ticketing tools is a plus. Willingness to work in rotational shifts and week-offs.

Job Title: Customer Support ExecutiveSalary Range: 20,000 25,000 per monthExperience Required: Minimum 3 yearsLocation: HSR LayoutJob Type: Full-TimeNote: Preferred Female candidate only.Job Description:We are looking for an experienced Customer Support Executive to join our team. The ideal candidate should have at least 1-3+ years of experience in resolving customer queries, providing excellent support, and ensuring a high level of customer satisfaction.Key Responsibilities:1. Handle inbound and outbound customer queries via phone, email, and chat.2. Resolve customer issues efficiently and professionally.3. Follow up with customers to ensure their issues are resolved to their satisfaction.4. Maintain accurate records of customer interactions and transactions.5. Coordinate with internal teams to escalate and resolve complex issues.6. Maintain a high level of product/service knowledge to provide accurate information.Requirements:1. Minimum 1 year of experience in customer support or a similar role.2. Strong problem-solving and communication skills (both verbal and written).3. Ability to stay calm under pressure and handle difficult situations professionally.4. Good command of English and Kannada5. Good Knowledge in ExcelJob Type: Full-timeExperience:total work: 1 year (Preferred)Work Location: In personJob Type: Full-timeWork Location: In person

- Reviews daily cover analysis and average check analysis. Maintains complete files of the data.- Reviews monthly profit and loss statement and analyses any variance for possible corrective action.- Meets the Executive Chef to discuss new strategies, menus and developments in the food industry- Meets the Food and Beverage Cost Controller to discuss and solve problems of cost control.- Sets up, in consultation with the Executive Chef, the standards and specifications on food (raw, canned and any other) and beverage purchasing. Testing, grading and approving of new products in the market.- Ensures detailed operating procedures of individual outlets and Standard Operating Manuals. are set as per company policies- Administration:- Reviews all existing menus - merchandizing local competition, pricing, presentation, product control guidelines etc.- Inspection of all staff working in the Food and Beverage department.- Hires, supervises, disciplines, reviews and terminates employees in accordance with Human Resources- Delegates and supervises all specific duties to ensure that procedures are being followed.- Prepares the revenue forecasts for the Food and Beverage Department.- Forecasts the need for and requisitions all serving equipment / supplies.- Monitors the adherence to Corporate Service Standards and to Food and Beverage policies and procedures

Develop and maintain strong relationships with key customers and stakeholders. Ensure to contact clients in timely manner and assist them in booking the slots. Resolving Clients queries and assist them accordingly. Acting as a bridge between the clients and other departments. Use CRM software (e.g., Salesforce, HubSpot, Zoho) to manage customer interactions, track engagement, and maintain updated client records. Analyze customer data to identify trends, opportunities, and areas for improvement. Collaborate with sales, marketing, and customer support teams to enhance the customer journey. Create and implement customer retention strategies and loyalty programs. Handle customer inquiries, complaints, and escalations in a timely and effective manner. Monitor customer satisfaction through surveys, feedback, and analytics. Provide regular reports and insights to senior management on CRM performance. Assist with onboarding new customers and ensuring a smooth transition through different stages of the customer lifecycle.

Required Skills: Excellent Communication Skills, Strong Leadership and Management skills, High EQ, Cultural Fit, End to End Customer handling ExperienceWork Mode : ONSITEWorking Day : 6Office Location : Indiranagar, Bengaluru, Karnataka 560038Mandatory Criteria (Can't be neglected during screening) :Candidate should be either from emerging startups or ecommerce companies Excellent verbal and written communication skills (English). High EQ Ability to actively listen, make customers feel heard, and build trust. Strong leadership skills Experience in managing a team, resolving escalations, and ensuring alignment with customer service goals. Cultural fit Ability to work closely with on-ground teams and managers to identify and resolve customer issues effectively. Proficiency in Kannada & Telugu is a bonus.Position Overview:We are seeking a proactive and empathetic Customer Experience Lead with 4-6 years of experience and a strong background in team management. The ideal candidate will have a passion for delivering exceptional customer service, strong communication skills, and the ability to lead a team effectively. In this role, you will ensure a seamless customer journey by managing customer interactions, identifying key insights, and driving process improvements.Job Description: Oversee and manage customer interactions across the entire journey (pre-booking, post-booking, and post-event) to gather feedback and enhance the experience. Lead a team to ensure smooth customer interactions and quick resolution of concerns. Handle online reputation management, ensuring prompt responses to reviews and feedback. Identify risks and opportunities in customer interactions and implement strategies for continuous improvement. Collaborate with internal teams to resolve customer issues effectively and enhance service quality. Train, mentor, and monitor the performance of the customer experience team to ensure high standards of service.

Hiring for B2B Sales and Customer Support1+ year experience (Sales background)Hindi and English mandatory6 days working,1 rotational week offImmediate joiners preferableSalary - 20K CTC To 30K CTCJob location: Marathahalli, BangaloreNote - If you have knowledge of Electronic Vehicle (30K CTC)

About CompanyWe (BEST) Bumaas Engineering Solutions & Technologies Pvt Ltd, a Fastening solution provider based in Chennai, India. We specialize in supplying industrial consumable fasteners like Blind Rivets, Rivet nut, Structural Rivets, and more under the brand name of GRIP. Our reputation in the industry is built on our commitment to quality and reliability.Job Description Acquiring and engaging with new clients in the market, Identify potential new markets and categories Plan and execute sales growth in phases aligned with team and organisation Present our offerings to the clients, close deals, manage sales pipeline Managing client relationships, provide after-sales support Periodic reporting, familiarity with CRM and related tools Manage team of sales executives, uphold team and self performance goals and targets Must have excellent client building skills, flexible and work well in team and/or as individual contributor Must have ability to work under pressure, pursue / achieve targets, manage escalations Sensitive to cultural differences and customer expectations

Job Responsibility:1. Complete store operational requirements by scheduling and assigning employees; following up on work results.2. Maintain store staff by recruiting, selecting, orienting and training employees.3. Maintain store staff job results by coaching, counselling and disciplining employees; planning, monitoring and appraising job results.4. Prepare annual budget; schedule expenditures; analyze variances; initiate corrective actions.5. Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.6. Ensure availability of merchandise and services and maintaining adequate inventories.7. Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends of the market.8. Market merchandise by studying advertising, sales promotion and display plans; analyzing. 9. Protect employees and customers by providing a safe and clean store environment.10. Maintain the stability and reputation of the store by complying with legal requirements.11. Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records.12. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.13. Contribute to team effort by accomplishing related results as needed.14. Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers.15. Develop a schedule of holiday activities and promotions throughout the year strategically designed to bring in more revenue.16. Provide training to improve the knowledge base of the staff and utilize cross-training methods to maintain productivity when employees are absent.17. Work with vendors and manufacturers to bring in eff

Job Openings for 2 Retail Sales Manager Jobs with minimum 2 Years Experience in Shanthala Nagar, Bangalore, having Educational qualification of : Professional Degree, B.Sc, Diplomate of National Board, Ph.D/Doctorate, Other Doctorate Degree with Good knowledge in Good Personality,Internal Communication,Retail Sales,Team Building,Retail Operations,Retail Marketing,Team Management Skills,Inventory Planning,Leadership Skills,Consumer Behaviour,Customer Handling,Problem Solving etc.

Nature of Work: Managing complete customer life cycle pertaining to purchase of property with LW. Qualification: Any Bachelor Degree Skills required: Excellent communication skill in English and Hindi + 1 local language, MS office Work Experience: Minimum 1 year in the relevant field Roles and Responsibilities Documentation: Maintaining customer database (address, contact details, KYC documents, etc...) Preparing and execution of agreement, Tripartite agreements, NOC and other related documents Customer Query management : Responding to customer queries related to project, status of unit, accounts Responding to customer queries related to legal documentation in coordination with legal team Responding to queries raised by financial institution on legal documentation in coordination with legal team Financial Institutions : Coordination with banks for approval of projects for home loan Execution of documents related to project approval Assis ng customers with respect to sanction of loan and disbursal of payment Payments : Projecting receivables Notifying customers regarding upcoming payment milestone in coordination with Project team Sharing statement of account Sending Demand note on completion of milestone Coordination with banks for disbursal of payment Follow up on payments Sending receipts on receiving the payments Sending interest note for delayed payments Sharing statement of account Updates: Sending monthly project update to customers Providing unit update to customer as and when required Handovers: Checking units for handover readiness in coordination with projects team Hanover of unit to respective home owners Assis ng customers in registration of their homes in coordination with legal team

Order Processing: Manage and process sales orders accurately and in a timelymanner, ensuring all details are complete and accurate .Customer Support: Serve as a primary point of contact for customers, addressing inquiries, resolvingissues, and providing excellent customer service to maintain strong relationships.Communication: Facilitate communication between the sales team, customers, and internaldepartments to ensure seamless information flow.Sales Support: Assist the sales team in preparing sales presentations, proposals, and contracts.Provide necessary support to ensure the team meets or exceeds sales targets.Data Management: Maintain and update customer and sales-related data in the CRM system.Generate reports and analyse sales data to identify trends and opportunities.Coordination: Coordinate with various departments, such as marketing, logistics, and finance, toensure all aspects of the sales process are aligned and efficient.Documentation: Prepare and maintain accurate documentation related to sales activities, contracts,and customer interactions.Administrative Support: Provide administrative support to the sales team, including schedulingmeetings, managing calendars, and handling travel arrangements.

We are hiring customer support executive.. Hindi and English mandatory, the job location is Sunkadakatte

We have Urgently Requirement for International Customer Service/ Voice Process/ Queries Resolving / Customer Handling /

Position: CRM ExecutiveLocation: Kundalahalli BangaloreExperience Required: 2-4yrs exp in customer relation or relevant exp in Real Estate/Construction/Developer/Builder.Educational Qualification: Any graduateResponsibilities:Assist the organization in planning, developing and implementing the systems, policies and procedures for enhancing the customer satisfaction.Help the organization in achieving the financial target of collections.Attending customer complaints / getting customer feedback.Monitoring and controlling of documentation and registration process.Salary: Upto 35kInterested candidates are requested to share their updated resume through

Urgently hiring a Customer coordinatro for a reputed facility management company. Candidate should be a graduate . Should have good communication in English and computer knowledge. Candidate should be located in Bangalore 10 km in and around Ganegarpally off Kanakapura Road. Should be age group above 25 years. Female Candidate only.

Sales & customer service provides daily workflow direction to CSRs to ensure that customer needs are met accurately, timely, and professionally within the guidelines of established company policies and procedures.

Sales and marketing executives research and develop marketing and sales strategies for a company. Their job is to drive sales by designing and implementing targeted marketing strategies. Sales and marketing executives are also responsible for maintaining customer relationships, tracking sales data, and creating performance reports.