Customer Support Coordinator Female Graduate Jobs in Bangalore

As a CRM Executive, you will play a vital role in managing customer relationships and enhancing their experience with our company. Your primary responsibilities will include:- **Customer Interaction**: Engage with customers to understand their needs, resolve issues, and provide ongoing support. This helps in building strong relationships and ensuring customer satisfaction.- **Data Management**: Maintain and update customer records in the CRM system. Accurate data management allows for effective tracking of customer interactions and better decision-making.- **Reporting and Analysis**: Prepare regular reports on customer feedback and behavior trends. Analyzing this data helps identify areas for improvement and informs strategy development.- **Collaboration**: Work closely with sales and marketing teams to align on customer insights and strategies. This collaboration ensures a unified approach to customer engagement and support.- **Training and Support**: Assist in training staff on CRM systems and processes. Ensuring that the team is well-versed in using the CRM helps maximize its effectiveness.To succeed in this role, you should have 3 to 5 years of experience in customer relationship management. You must possess strong communication skills to effectively interact with customers and team members. Proficiency in CRM software is essential, as is the ability to analyze data and generate reports. Being detail-oriented and organized will help you manage multiple tasks efficiently. Your problem-solving skills will be invaluable in addressing customer concerns and improving overall satisfaction.

Job Title: Customer Support ExecutiveSalary Range: 20,000 25,000 per monthExperience Required: Minimum 3 yearsLocation: HSR LayoutJob Type: Full-TimeNote: Preferred Female candidate only.Job Description:We are looking for an experienced Customer Support Executive to join our team. The ideal candidate should have at least 1-3+ years of experience in resolving customer queries, providing excellent support, and ensuring a high level of customer satisfaction.Key Responsibilities:1. Handle inbound and outbound customer queries via phone, email, and chat.2. Resolve customer issues efficiently and professionally.3. Follow up with customers to ensure their issues are resolved to their satisfaction.4. Maintain accurate records of customer interactions and transactions.5. Coordinate with internal teams to escalate and resolve complex issues.6. Maintain a high level of product/service knowledge to provide accurate information.Requirements:1. Minimum 1 year of experience in customer support or a similar role.2. Strong problem-solving and communication skills (both verbal and written).3. Ability to stay calm under pressure and handle difficult situations professionally.4. Good command of English and Kannada5. Good Knowledge in ExcelJob Type: Full-timeExperience:total work: 1 year (Preferred)Work Location: In personJob Type: Full-timeWork Location: In person

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Develop and maintain strong relationships with key customers and stakeholders. Ensure to contact clients in timely manner and assist them in booking the slots. Resolving Clients queries and assist them accordingly. Acting as a bridge between the clients and other departments. Use CRM software (e.g., Salesforce, HubSpot, Zoho) to manage customer interactions, track engagement, and maintain updated client records. Analyze customer data to identify trends, opportunities, and areas for improvement. Collaborate with sales, marketing, and customer support teams to enhance the customer journey. Create and implement customer retention strategies and loyalty programs. Handle customer inquiries, complaints, and escalations in a timely and effective manner. Monitor customer satisfaction through surveys, feedback, and analytics. Provide regular reports and insights to senior management on CRM performance. Assist with onboarding new customers and ensuring a smooth transition through different stages of the customer lifecycle.

1. She is required to attend the calls and give the course details to the students.2. She is required to share the complete course infomation and schdule the demo class for them

The best personalities for customer service roles are people with strong communication skills, people who are empathetic, patient and who possess a positive attitude. A customer-centred view, adaptability and problem-solving skills are also vital.professionalism, patience, and a people-first attitude.

We are hiring customer support executive.. Hindi and English mandatory, the job location is Sunkadakatte

Urgently hiring a Customer coordinatro for a reputed facility management company. Candidate should be a graduate . Should have good communication in English and computer knowledge. Candidate should be located in Bangalore 10 km in and around Ganegarpally off Kanakapura Road. Should be age group above 25 years. Female Candidate only.

Outbound Telesales Making outbound calls to Betterhalf.ai Members basis the leads provided offering the customers products which would help them in their life partner search. Following the defined sales process to convert free members into revenue paying customers. Ensuring Call Disposition Comments are updated once the call is completed with all relevant details. Making required number of calls for following up with Enquiries which are not converted Updating the details of follow-up in the system Meeting daily Talk time Targets and Calls to be done. Meeting Revenue Targets and ensuring Lead to Conversion Ratios are met. Appearing for periodic evaluations In case call needs to be escalated, noting details and forwarding it to the seniors Maintaining all documentation that pertains to the above responsibilities

CUSTOMER RELATION EXECUTIVE Routinely call customers to obtain their feedback regarding pre & post sales & service experiences. Register Dealer Sales / Service complaints from customers if any in guidance with CRM. Handle / Assist customers on basic Sales or Service issues under guidance of CRM (both dealer VOC & HYUNDAI VOC) Alerting CRM about potential HYUNDAI VOC. Understanding or analyzing probable ECDR cases through Post Sales or Service follow up. Reporting probable ECDR cases to CRM Register feedback & concerns collected by Sales & Service department in DELITE. Customer information collection through Web / media / blog related to sales, enquiry, service or product. Handle & resolve concern immediately in case of minor issues in sales or service.Contacting customers for Post sales & post service follow ups. VOC registration in case of dissatisfied customers. Updating & maintenance of CR reports. Analyze PSF call details & provide qualitative information to CRM & CRM Usage of DLITE tool for enquiry management, Appointment, MRS, PSFU Sales & Service. Register breakdown request in DELITE & assist the customer.

RESPONSIBLITIES:- 1) Greeting customers and taking orders2) Assisting the new customer quickly & providing solutions in regards with our products3) Possessing excellent product knowledge to inform & increase sales 4) Selling, grinding, packing till processing payment 5) Setting sales goals & developing sales strategies

Candidate must have two wheeler, Focus on client database, office maintenance, mailing, calling, transportation in-charge, billing in-charges

Customer Service: Greet the customers and ascertain the customer needs and wants. Help the customer in finding the right apparel within the store. Answer any customer query regarding the store, products and services.Explain the CRM program to the customers. Visual Merchandising: Replenishment of the stocks to maintain the proper symmetry.Cash Management: Cash and Credit Card Settlement. Manage the point-of-sale processes including software operation. Bag or package the purchase made by the customers.Standard Operating Procedures: Global Count of the entire merchandise present in the store. Recording the manual done transactions the previous day into the computer at the day open. Self-appraisal to be submitted to the store manager. Stock replenishment at the start of the day.Achieving the Sales targets: Meet the individual targets set by the store manager. Act as a team-player in increasing the sales of the store. Achievement of KPIs.Competencies: Achievement Orientation, Self Confidence, Teamwork, Customer focus, Service Orientation and planning skills.

Oversee the sales process to attract new clients.Work with senior team members to identify and manage risks.Maintain fruitful relationships with clients and address their needs effectively.Research and identify new market opportunities.Prepare and deliver pitches to potential investors.Foster a collaborative environment within the organization.

1. Receiving visitors at the front desk by greeting, welcoming, directing them properly2. Answering screening and forwarding incoming phone calls3. Collecting customer data by entering in excel sheet.4. Notifes company personnel visitor arrival.5. Maintains security by following procedures, and issuing visitor badges6. Operates tele-communication system 7. Keep a safe and clean reception area by complying with rules and regulations.