Openings For Customer Service Representative || Freshers & Experienced

Job Summary:

• UK based company dealing with customers of online store

• Follow up (with suppliers & courier) to ensure that appropriate actions are taken on customers' requests.

• Ability to listen carefully and understand British accent

Responsibilities and Duties:

• Answer calls professionally to provide information about products, take/ cancel orders, or obtain details of complaints.

• Conduct regular outbound sales and follow-up calls to generate sales opportunities, convince customers to complete purchases, and encourage product reviews in line with company targets.

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

• Willingness to solve customers' problems

• Refer unresolved customer grievances or special requests to designated departments for further investigation.

Required Experience, Skills and Qualifications

• Fluent in English

• Excellent communication skills and ability to learn

• Knowledge of internet and ability to use Microsoft Office and email to quickly look up customer information

• Job Type: Full-time

• Schedule: UK shift

• Experience

  0 - 6 Years

• No. of Openings

  2

• Education

  12th Pass

• Role

  Customer Support Representative

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  frank@furnitureinfashion.net