Customer Care Job Vacancies in Ranchi

We are looking for an enthusiastic Airport Executive to join our team in Ranchi, India. This entry-level position is ideal for individuals eager to kick-start their career in the aviation industry.As an Airport Executive, you will play a key role in ensuring smooth operations at the airport. Your main responsibilities will include assisting passengers with check-in procedures and baggage handling, providing accurate information about flight schedules, and ensuring that safety protocols are followed. You will also help resolve passenger queries and complaints, ensuring a positive travel experience.To succeed in this role, you should possess excellent communication skills to interact with passengers and team members effectively. You should be detail-oriented to ensure all processes are followed meticulously. A strong customer service mindset is essential, as you will be the first point of contact for travelers seeking assistance. Additionally, being a team player will help you work harmoniously with other airport staff to deliver exceptional service.Candidates should have completed at least the 12th grade and have a passion for the aviation industry. Previous experience is not required, as training will be provided. We are looking for individuals who are proactive, adaptable, and willing to learn in a fast-paced environment. A keen interest in aviation and commitment to customer satisfaction will set you apart in this rewarding role.

As an Air Ticketing Executive, you will be responsible for assisting customers in booking flights and processing ticketing requests. Your role is vital in ensuring a smooth travel experience for clients. **Key Responsibilities:**- **Flight Booking:** Handle customer inquiries regarding flight availability and assist in booking tickets efficiently. This includes searching for the best routes and prices to meet customer needs.- **Ticketing and Issuance:** Process ticketing requests and issue e-tickets. Ensure all ticket details are accurate and confirm bookings with customers promptly.- **Customer Support:** Provide excellent customer service by addressing queries and resolving any issues regarding flight changes, cancellations, or refunds.- **Documentation Management:** Maintain accurate records of bookings, cancellations, and customer interactions. Ensure all documentation is filed properly for future reference.- **Collaboration with Airlines:** Work closely with airline partners to stay updated on flight schedules, policies, and promotions to offer the best options to customers.**Required Skills and Expectations:**- Basic knowledge of travel and airline operations is preferred but not mandatory, as training will be provided.- Strong communication skills to interact effectively with customers and team members.- Attention to detail to ensure accurate bookings and customer information.- Ability to work under pressure and manage multiple tasks simultaneously.- A positive attitude with a commitment to providing exceptional service.This role will be based in our Ranchi office, and we encourage freshers and those with limited experience to apply.

We are seeking a dedicated Airport Supervisor to oversee daily operations at our busy airport in Ranchi, India. This role is suitable for candidates with 0 to 6 years of experience and requires a 12th-grade education. Key Responsibilities:- **Staff Management**: Supervise airport personnel, ensuring all team members are following procedures and providing excellent service to passengers.- **Operations Oversight**: Monitor daily airport operations, including check-in, boarding, and luggage handling to maintain efficiency and safety.- **Customer Service**: Address passenger inquiries, assist with complaints, and ensure a positive experience for all travelers.- **Safety Compliance**: Ensure all activities comply with safety regulations and airport policies, conducting regular inspections as needed.- **Coordination with Authorities**: Collaborate with airline staff, security personnel, and other airport authorities to streamline operations and respond effectively to any issues.Required Skills and Expectations:Candidates should possess strong leadership skills to effectively manage a diverse team. Excellent communication skills are essential for interacting with passengers and staff. Candidates must display problem-solving abilities, especially in high-pressure situations. A commitment to customer service is crucial, along with a willingness to learn and adapt to changes in airport operations. Reliability and punctuality are key, as the role requires being present for various shifts throughout the day. A positive attitude and the ability to work collaboratively are also important qualities for success in this position.

As an Airport Customer Service Associate in Ranchi, India, you will play a vital role in ensuring a pleasant travel experience for passengers. This position is suitable for candidates with little to no experience, making it an excellent entry point into the aviation industry. Key Responsibilities:1. **Passenger Assistance**: Greet passengers warmly, provide information about flights, and assist with check-in procedures. Your friendly approach will help travelers feel welcome and informed.2. **Baggage Handling**: Help passengers with their baggage inquiries, ensuring all luggage is checked in correctly and efficiently. You will ensure that bags are labeled properly to avoid any confusion.3. **Communication**: Maintain regular communication with airline staff and other departments to relay important flight information. Clear communication is essential for smooth operations and customer satisfaction.4. **Problem Resolution**: Address passenger concerns or complaints promptly and professionally. Your ability to listen and resolve issues will enhance the overall customer experience.5. **Documentation**: Ensure all necessary paperwork is completed accurately, including boarding passes and baggage tags. Attention to detail is crucial to prevent any operational errors.Required Skills and Expectations:Candidates should possess strong communication skills and a friendly demeanor to interact effectively with diverse passengers. Attention to detail, a problem-solving attitude, and the ability to work under pressure are essential. A commitment to providing excellent service and a willingness to learn will set you apart in this role.

Job Title: Customer Service Executive (Fresher)Company Name: Skytech AviationJob Location: Birsa Munda AirportJob Description:Skytech Aviation is hiring Customer Service Executives (Male & Female) for freshers who are interested in building a career in the aviation industry. The selected candidates will be responsible for assisting passengers, handling customer queries, and ensuring a smooth airport experience.Eligibility Criteria:Gender: Male & Female both can applyExperience: Fresher onlyAge Limit: 18 - 26 yearsEducation: Minimum 12th PassGood communication and interpersonal skillsSmart and professional personalityJob Responsibilities:Assist passengers with check-in and boarding proceduresHandle passenger queries and provide accurate informationEnsure smooth customer service operations at the airportMaintain professional communication with passengersCoordinate with airport and airline staff when requiredInterview Location:Lalpur Chowk, Opposite Hari Om Tower, RanchiRequired Documents:Updated Resume2 Passport Size PhotographsAadhar Card / ID ProofEducational Certificates

Join our team as Airport Staff in Ranchi, India. This full-time position is ideal for fresh graduates or those with limited experience. You will play a crucial role in ensuring smooth airport operations and providing excellent service to passengers. Key Responsibilities:1. **Check-in Assistance**: Help passengers with the check-in process, ensuring they have all necessary documents and tickets ready. This may include scanning baggage and issuing boarding passes.2. **Customer Support**: Provide information to travelers about flight schedules, terminals, and airport services. Assist in addressing passenger inquiries and concerns professionally.3. **Baggage Handling**: Assist in managing luggage, ensuring it is transferred safely to and from aircraft. Monitor baggage claim areas to help passengers locate their bags.4. **Safety Compliance**: Follow all airport safety protocols and guidelines. Ensure that luggage and passengers comply with security regulations.5. **Coordination with Teams**: Work closely with airport security, ground staff, and management to facilitate seamless operations and problem resolution.Required Skills and Expectations:We seek an enthusiastic and friendly female candidate who is a 12th-grade pass. Strong communication skills in English and local languages are essential. Candidates should demonstrate a positive attitude, be customer-oriented, and able to work in a fast-paced environment. Basic computer knowledge is preferred, and you should be willing to work flexible hours, including weekends and holidays. Team spirit and a commitment to safety procedures are vital for success in this role.

- Oversee the ground staff team: Supervise and manage the daily activities of the ground staff to ensure smooth operations at the location.- Maintain cleanliness and safety: Ensure that the premises are clean, tidy, and safe for staff and customers.- Monitor staff performance: Keep track of the performance of the ground staff, provide feedback, and address any issues that may arise.- Coordinate with other departments: Collaborate with other departments to ensure efficient coordination and communication within the organization.- Handle customer inquiries and complaints: Address customer inquiries, resolve complaints, and ensure high levels of customer satisfaction.The ideal candidate for the Ground Staff Supervisor position should possess the following skills and qualifications:- Strong communication skills: Ability to effectively communicate with staff, customers, and other departments.- Leadership qualities: Experience in leading a team and motivating staff to perform at their best.- Attention to detail: Ability to pay close attention to details to ensure smooth operations.- Problem-solving skills: Capacity to identify issues and proactively find solutions to resolve them.- Basic computer skills: Familiarity with basic computer applications for reporting and communication.

As a Airport Ground Staff Customer Service Jobs, you will play a crucial role in ensuring exceptional customer service and a smooth travel experience for passengers at Bengaluru Airport, India. Your main responsibilities will include:- Greeting and assisting passengers at the ticket counter- Processing ticket sales and reservations accurately and efficiently- Handling customer inquiries, complaints, and requests professionally and promptly- Ensuring compliance with all airport and airline regulations and policies- Assisting passengers with check-in, boarding, and baggage processes- Coordinating with other airport and airline staff for on-time flight departures- Maintaining a clean and organized ticket counter and work area- Providing support to passengers with special needs or requests- Handling cash and credit transactions accurately and responsibly- Performing any other duties as assigned by the supervisor or managerQualifications required for this role include:- High school diploma or equivalent- Previous customer service experience is preferred- Excellent communication and interpersonal skills- Ability to work in a fast-paced and dynamic environment- Basic computer skills- Flexibility to work weekends, holidays, and lift up to 50 pounds- Willingness to stand for extended periods of timeIf you are passionate about delivering exceptional customer service and possess a strong work ethic, we invite you to apply for this exciting opportunity. Competitive salary, benefits packages, career growth, and development opportunities are available. Join our team and become a part of the dynamic world of airport and airline operations!.

Job Summary:The Customer Service Executive (CSE) is responsible for handling customer inquiries, resolving complaints, processing orders, and providing information about products and services. The role focuses on ensuring customer satisfaction through professional communication, problem-solving, and timely assistance via phone, email, chat, or in person.Key Responsibilities:Customer Interaction & SupportHandle inbound and outbound customer calls, chats, and emails.Respond to customer queries regarding products, services, billing, and policies.Provide accurate information and ensure a positive customer experience.Complaint Handling & ResolutionRecord and resolve customer complaints promptly.Escalate complex issues to senior staff or concerned departments when necessary.Follow up with customers to ensure problems are resolved to satisfaction.Order & Service ManagementProcess orders, returns, exchanges, and cancellations efficiently.Maintain accurate records of transactions and customer details.Coordinate with logistics or operations teams for timely delivery and support.Documentation & ReportingMaintain customer service logs, feedback, and daily activity reports.Update CRM (Customer Relationship Management) systems with all interactions.Analyze common customer issues and suggest improvements to processes.Team CollaborationWork closely with sales, marketing, technical, and accounts teams.Share insights and customer feedback for service or product enhancement.Customer RetentionBuild long-term relationships with customers through professional engagement.Promote loyalty programs, upselling, or cross-selling where appropriate.Required Skills & Competencies:Excellent verbal and written communication skills.Strong problem-solving and conflict-resolution abilities.Ability to work under pressure and manage multiple tasks.Good listening and interpersonal skills.Basic computer literacy proficiency in MS Office, CRM tools, and email systems.Attention to detail and ability to maintain confidentiality.Professional, polite, and customer-oriented behavior.Qualifications:Minimum Education: 12th pass / Graduate in any discipline.Preferred Experience: 13 years in customer service, call center, or client support role.Knowledge of CRM software or call-handling systems is an advantage.Work Environment:Office-based, call center, or hybrid setup.Rotational shifts may include weekends or holidays (as per company policy).Fast-paced and target-driven environment.

We are looking for 649 Air Ticketing Staff Posts in Kochi/Cochin, Trivandrum/Thiruvananthapuram, Kannur, Kozhikode/Calicut, Mangalore, Ranchi, Dibrugarh, South Sikkim, Darjeeling, Shillong, with deep knowledge in Air Ticketing, Ticket Booking, Customer Relationship, Ground Staff, Ground Hostess, Airport Ground Staff, Airline Ground Staff, Ground Staff Executive, Ground Handling Staff, Airport Ticketing, Airport Staff, Airport Executive and Required Educational Qualification is : 12th Pass

Job SummaryThe Cabin Crew is responsible for ensuring the safety, comfort, and well-being of passengers throughout the flight. The role includes conducting safety procedures, providing exceptional customer service, managing in-flight operations, and maintaining a high standard of professionalism and hospitality in accordance with airline policies and aviation regulations. Key Responsibilities1. Passenger Safety & SecurityConduct pre-flight cabin safety checks and ensure equipment readiness.Deliver mandatory safety demonstrations and briefings to passengers.Ensure compliance with aviation safety, security, and regulatory standards.Respond promptly and effectively during in-flight emergencies or medical situations.Monitor cabin for suspicious behavior, safety hazards, or security threats.2. Customer Service & HospitalityGreet passengers with a warm, professional welcome and assist with boarding.Provide high-quality in-flight service including meals, refreshments, and amenities.Attend to passenger requests, concerns, and special needs respectfully.Maintain a calm, friendly, and helpful approach to ensure a pleasant travel experience.Manage conflicts or difficult passenger situations with diplomacy and empathy.3. In-Flight Operations & Service DeliveryCoordinate with flight crew and ground staff for smooth operations.Manage cabin preparation, cleanliness, and seat arrangement before, during, and after flight.Handle in-flight announcements as required.Promote and sell duty-free products and manage cash/POS transactions.Ensure proper documentation and reporting after each flight.4. Teamwork & Professional ConductWork collaboratively with cabin and cockpit crew to deliver a safe and premium experience.Maintain grooming, uniform, and professional behavior as per airline standards.Participate in briefings, training sessions, and performance reviews. Required Skills & CompetenciesStrong hospitality and customer service orientationExcellent communication and interpersonal skillsSafety awareness and emergency handling abilityEmotional intelligence, patience, and cultural sensitivityAbility to stay calm under pressure and manage challenging situationsTeamwork, time-management, and multitasking abilities Qualifications & ExperienceEducation: Minimum 10+2 (Higher Secondary) or Diploma/Degree (Hospitality/Aviation preferred)Experience: Freshers welcome; prior hospitality or customer service experience is an advantageCertifications:First Aid & CPR (Preferred)Safety & Emergency Procedure Training (Provided by airline post-selection) Physical & Medical RequirementsMedically fit as per airline/aviation standardsGood eyesight and hearingWell-groomed with a professional appearance

Job Title: Ground Staff (Fresher)Company Name: Skytech AviationJob Location: Birsa Munda AirportJob Description:Skytech Aviation is hiring Ground Staff (Male & Female) for freshers who want to start their career in the aviation industry. Candidates will be responsible for assisting passengers, handling airport operations, and providing excellent customer service at the airport.Eligibility Criteria:Gender: Male & Female both can applyExperience: Fresher onlyAge Limit: 18 26 yearsEducation: Minimum 12th PassGood communication skills and basic computer knowledgePleasing personality and customer-service attitudeJob Responsibilities:Assisting passengers during check-in and boardingHandling baggage and ticketing supportProviding customer service at the airport terminalCoordinating with airline and airport staffEnsuring smooth airport operationsInterview Location:Lalpur Chowk, Opposite Hari Om Tower, RanchiRequired Documents:Updated Resume2 Passport Size PhotographsAadhar Card / ID Proof

Job Title: Hospitality Executive (Fresher)Company Name: Skytech AviationJob Location: Birsa Munda AirportJob Description:Skytech Aviation is hiring Hospitality Executives (Male & Female) for freshers who are interested in working in the aviation and hospitality industry. Candidates will be responsible for assisting passengers, maintaining service quality, and ensuring a comfortable airport experience.Eligibility Criteria:Gender: Male & Female both can applyExperience: Fresher onlyAge Limit: 18 26 yearsEducation: Minimum 12th PassGood communication skillsSmart personality with a customer service attitudeJob Responsibilities:Welcome and assist passengers at the airportProvide hospitality and customer support servicesGuide passengers regarding airport facilities and proceduresMaintain professional behavior and service standardsEnsure a comfortable and smooth passenger experienceInterview Location:Lalpur Chowk, Opposite Hari Om Tower, RanchiRequired Documents:Updated Resume2 Passport Size PhotographsAadhar Card / ID Proof

As an Airline Supervisor in Ranchi, you will play a crucial role in ensuring the smooth operation of airline services. This full-time position is suitable for candidates with 0-1 years of experience and requires a minimum education of 10th pass. **Key Responsibilities:**- **Managing Operations:** Oversee daily airline operations to ensure efficiency and customer satisfaction, coordinating with various departments to facilitate seamless service.- **Customer Service Leadership:** Lead the customer service team, addressing passenger inquiries and complaints promptly, ensuring a pleasant travel experience.- **Staff Coordination:** Supervise and train ground staff, helping them perform their duties effectively and maintaining a high standard of work.- **Safety Compliance:** Ensure that all airline operations comply with safety regulations and standards, maintaining the safety of passengers and crew.- **Reporting:** Prepare and submit operational reports, analyzing performance data to identify areas for improvement and implement solutions.**Required Skills and Expectations:**- Strong communication skills are essential for effective interaction with staff and customers.- A good understanding of customer service principles is necessary to enhance passenger experiences.- Basic problem-solving abilities are required to address and resolve issues that may arise during operations.- Time management and organizational skills are important for managing various tasks efficiently.- An enthusiastic and positive attitude towards teamwork and collaboration will foster a productive work environment. This role offers an excellent opportunity to begin a career in the airline industry and develop essential supervisory skills.

- Key Responsibilities:1. Assist passengers during check-in and boarding processes: This includes helping passengers with luggage, guiding them through the check-in process, and ensuring they board the flight safely.2. Ensure safety and security protocols are followed: Ground staff must adhere to strict safety and security guidelines to maintain a safe environment for passengers and airline crew.3. Provide excellent customer service: Ground staff must assist passengers with any queries or issues they may have, ensuring a positive experience throughout their journey.4. Handle cargo and baggage: This involves loading and unloading baggage onto the aircraft, as well as ensuring that cargo is properly secured and accounted for.5. Collaborate with other team members: Ground staff must work together effectively to ensure efficient operations and a seamless travel experience for passengers.- Required Skills and Expectations:1. Good communication skills: Ground staff must be able to communicate effectively with passengers and colleagues to provide assistance and information.2. Attention to detail: It is important for ground staff to pay attention to detail to ensure safety protocols are followed and baggage is handled correctly.3. Physical fitness: The role may involve lifting heavy baggage and standing for long periods, so physical fitness is a requirement.4. Team player: Ground staff must be able to work well in a team environment, collaborating with colleagues to ensure smooth operations.5. Flexibility and adaptability: The aviation industry can be fast-paced and unpredictable, so ground staff must be able to adapt to changing circumstances and schedules.