Fresher hiring for Airline Customer Service Representative

We are looking for a dedicated Airline Customer Service Executive to join our team in Ranchi. In this role, you will be the first point of contact for our customers, providing assistance and ensuring a positive travel experience.

Key Responsibilities:

- Customer Assistance: Respond to customer inquiries over phone and email, helping them with flight bookings, cancellations, and changes to their travel plans.

- Problem Resolution: Address and resolve customer complaints efficiently, ensuring their concerns are handled with care and professionalism.

- Flight Information: Provide up-to-date information about flight schedules, delays, and airport services, ensuring customers feel informed and supported.

- Check-In Support: Assist passengers during the check-in process, guiding them through the necessary steps and ensuring a smooth experience.

- Documentation Management: Handle and organize customer documentation related to travel, including tickets and boarding passes, while maintaining confidentiality.

- Team Collaboration: Work closely with other departments to ensure seamless service delivery and enhance the overall customer experience.

Required Skills and Expectations:

- Communication Skills: Strong verbal and written communication skills are essential for interacting with customers and resolving issues effectively.

- Customer-Oriented Approach: A genuine passion for helping customers and a commitment to providing excellent service is crucial.

- Problem-Solving Ability: You should be able to think quickly on your feet and find solutions to customer challenges.

- Attention to Detail: Accuracy in handling customer documentation and information is important in this role.

- Team Player: Ability to work well within a team and contribute to a positive working environment.

- Adaptability: Willingness to learn and adapt to new processes, as well as handle a fast-paced work environment.

• Experience

  0 - 1 Years

• No. of Openings

  65

• Education

  10th Pass

• Role

  Airline Customer Service Executive

• Industry Type

  Hotel / Travel / Airline / Hospitality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  Kolkata