Airline Customer Service Representative (Freshers) Ranchi

As an Airline Customer Service Executive in Ranchi, you will play a crucial role in enhancing the travel experience for our customers.

Key Responsibilities:

- Customer Assistance: Provide support to passengers regarding flight schedules, reservations, and ticketing issues, ensuring clear communication and quick resolutions.

- Check-in Process: Assist customers during the check-in process, including confirming flight details and issuing boarding passes, to ensure a smooth boarding experience.

- Handling Inquiries: Respond to customer inquiries through various channels, including phone calls and in-person, addressing their concerns efficiently and professionally.

- Problem Resolution: Address and resolve any complaints or issues that arise, demonstrating empathy and problem-solving skills to ensure customer satisfaction.

- Information Distribution: Share relevant information on airline policies, procedures, and services, helping customers understand their travel options and rights.

Required Skills and Expectations:

- Communication Skills: Strong verbal and written communication skills are essential for interacting with passengers and colleagues effectively.

- Customer Service Orientation: A friendly and helpful attitude is crucial for providing excellent service and ensuring a positive travel experience for passengers.

- Teamwork: Ability to work collaboratively with team members and other departments to achieve common goals and maintain a high level of service.

- Adaptability: Open to learning and adapting to new situations, as airline operations can change frequently.

- Organizational Skills: Capable of managing multiple tasks simultaneously while maintaining attention to detail in a fast-paced environment.

• Experience

  0 - 1 Years

• No. of Openings

  56

• Education

  10th Pass

• Role

  Airline Customer Service Executive

• Industry Type

  Hotel / Travel / Airline / Hospitality

• Gender

  [ Male / Female ]

• Age Limit

  18 - 38 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Flexible Working Hours, Weekly Payout, Overtime Pay, Joining Bonus, Annual Bonus, PF, Travel Allowance (TA), Mobile Allowance, Internet Allowance, Health Insurance, ESI, Food/Meals, Accommodation, Two-way Cab

• Face Interview Location

  kolkata