Airline Customer Service Representative (Freshers) Ranchi

As an Airline Customer Service Executive, you will be the main point of contact for passengers, providing assistance and ensuring a positive travel experience. This position requires good communication skills and a friendly attitude.

Key Responsibilities:

1. **Customer Assistance**: Help passengers with inquiries about flights, bookings, and check-in processes, ensuring they receive accurate and timely information.

2. **Issue Resolution**: Address and resolve any customer complaints or issues, offering solutions in a professional and courteous manner.

3. **Booking Coordination**: Assist in making and managing flight reservations, confirming details, and informing customers about any changes to their itinerary.

4. **Information Distribution**: Provide essential information about airline services, policies, and procedures to ensure customers are informed.

5. **Record Maintenance**: Keep detailed records of customer interactions, feedback, and transactions, ensuring accurate information is available for future reference.

Required Skills and Expectations:

Candidates should have a minimum education of 10th grade and be open to working in a fast-paced environment. Excellent communication skills in local and English languages are essential for effectively assisting customers. A friendly demeanor, strong problem-solving abilities, and the willingness to work flexible hours are important. Attention to detail and the ability to handle stressful situations calmly will help ensure a positive experience for all passengers.

• Experience

  0 - 1 Years

• No. of Openings

  56

• Education

  10th Pass

• Role

  Airline Customer Service Executive

• Industry Type

  Hotel / Travel / Airline / Hospitality

• Gender

  [ Male / Female ]

• Age Limit

  18 - 38 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Flexible Working Hours, Weekly Payout, Overtime Pay, Joining Bonus, Annual Bonus, PF, Travel Allowance (TA), Mobile Allowance, Internet Allowance, Health Insurance, ESI, Food/Meals, Accommodation, Two-way Cab

• Face Interview Location

  kolkata