Freshers & Experience || Full Time || Customer Service Representative

As an Executive - Customer Service, you will be responsible for communicating

with consumers of healthcare and

telecommunication providers in the United States. Depending on the assigned

process, you may be responsible for

assisting customers with their queries, providing information and support,

resolving service-related concerns, or

contacting consumers regarding overdue and unpaid bills on behalf of the

client.

For collection-based processes, you will communicate with consumers over the

phone, understand their payment

situation, and negotiate and facilitate payment of outstanding balances while

ensuring professional and customer-

focused experience.

Utilize effective verbal communication and customer service skills while

communicating with customers to resolve the

account delinquency.

Able to manage difficult customer issues while working in a fast-paced

environment

Determine the reason for delinquency and best course of action to assist

consumers.

Engage our consumers with the highest level of respect and dignity.

Document all collection efforts for each assigned account in accordance with

established procedures and compliance

policies.

Communicate professionally and regularly with leadership and peers on status

of accounts, escalations in accordance

with established standards.

Ensure all accounts in assigned lists are managed accurately and in a timely

manner.

Calls are majorly outbound and over a period moves to a blended

(inbound/outbound) environment.

Accounts are early/mid/late - stage defaults return payments, first payment

defaults, and work date follow up

assignments.

• Experience

  0 - 6 Years

• No. of Openings

  100

• Education

  10th Pass

• Role

  Customer Service Representative

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Age Limit

  18 - 38 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Two-way Cab