Customer Service Manager Job Vacancies in Delhi NCR

As a Customer Care Executive, you will be the first point of contact for our customers, providing them with support and assistance to ensure a positive experience.Key Responsibilities:1. Customer Interaction: Engage with customers via phone, email, or chat to address their inquiries, resolve issues, and provide product information in a friendly and professional manner.2. Issue Resolution: Listen carefully to customer complaints or concerns and work towards a satisfactory resolution, ensuring that each interaction leaves the customer feeling valued and respected.3. Product Knowledge: Maintain up-to-date knowledge of our products and services, allowing you to offer accurate information and guidance to customers.4. Feedback Collection: Gather customer feedback and report it to the management team to help improve services and products.5. Record Maintenance: Update customer records and documents in the system accurately to ensure reliable data management.Required Skills and Expectations:Candidates should possess excellent communication skills, enabling them to interact effectively with customers. A strong problem-solving mindset is essential to manage and resolve issues promptly. A friendly and positive attitude is crucial for creating a welcoming experience for customers. Basic computer skills are necessary for documentation and record-keeping, and the ability to work in a team-oriented environment is key to succeeding in this role.

Job Title: Customer Care ExecutiveLocation: Gurgaon, HaryanaJob Type: Full-timeJob Description:We are looking for a skilled and motivated Customer Care Executive to join our team in Gurgaon. The ideal candidate will be responsible for providing excellent customer service, resolving queries, and ensuring customer satisfaction.Key Responsibilities:- Handle inbound and outbound customer calls in a professional manner.- Address customer inquiries and resolve issues promptly and accurately.- Maintain records of customer interactions and transactions.- Escalate unresolved issues to the appropriate departments.- Follow up to ensure complete resolution of customer concerns.- Provide information about products, services, and promotions.- Achieve individual and team targets for customer satisfaction and service quality.- Maintain a positive, empathetic, and professional attitude toward customers at all times.Requirements:- Graduate in any discipline.- Proven customer support experience or experience as a client service representative preferred.- Excellent communication skills in English and Hindi.- Ability to multi-task, prioritize, and manage time effectively.- Strong problem-solving skills and attention to detail.- Proficient in MS Office and CRM systems.

We are seeking a dedicated Service Manager to oversee and improve our service operations in Gurgaon, India. The ideal candidate will ensure customer satisfaction while managing a team effectively and efficiently. This role requires strong leadership and problem-solving skills in a full-time, office-based environment.Key Responsibilities:1. Team Management: Lead and motivate a team of service staff to deliver exceptional customer service, providing training and support to enhance their skills.2. Service Delivery: Monitor the service delivery process to ensure all interactions meet company standards and customer expectations.3. Customer Engagement: Act as a primary point of contact for customer inquiries and complaints, resolving issues promptly and maintaining strong relationships.4. Performance Analysis: Analyze service performance metrics to identify areas for improvement and implement strategies to enhance service quality and efficiency.5. Operational Coordination: Collaborate with other departments to streamline operations, ensuring that service objectives align with overall business goals.Required Skills and Expectations:The ideal candidate will have a bachelor

As a Customer Care Executive, your role is crucial in ensuring that our customers receive exceptional service and support. You will be the first point of contact for customers, helping them with inquiries and resolving their issues.Key Responsibilities:- Handle Customer Inquiries: Address customer questions and concerns through multiple channels, including phone, email, and chat, ensuring prompt and accurate responses.- Resolve Issues: Identify, troubleshoot, and resolve customer complaints efficiently, taking ownership of each case to ensure customer satisfaction.- Provide Product Knowledge: Educate customers about our products and services, assisting them in understanding features and benefits to enhance their experience.- Maintain Records: Document customer interactions and transactions accurately in the system to ensure proper follow-up and resolution tracking.- Collaborate with Other Teams: Work closely with sales, technical support, and other departments to find solutions and improve the overall customer experience.Required Skills and Expectations:Candidates should possess strong communication skills and a friendly demeanor to build rapport with customers. A problem-solving attitude is essential as you will need to address various customer issues effectively. Experience in customer service or call center operations is preferred, but not mandatory for those eager to learn. You should be detail-oriented with good organizational skills to handle multiple inquiries simultaneously. Additionally, proficiency in basic computer applications is necessary to log and track customer interactions. A minimum educational qualification of completing the 12th grade is required, along with a willingness to work full-time from our office in Gurgaon.

We are looking for a dedicated and enthusiastic Customer Care Executive to join our team. This full-time position allows you to work from the comfort of your home, and we welcome freshers who have completed their 12th grade to apply. Key Responsibilities:- Respond to Customer Inquiries: Handle incoming calls, emails, and chats from customers, providing accurate information and assistance about our products and services.- Resolve Customer Issues: Identify problems customers are facing, troubleshoot effectively, and offer solutions to ensure customer satisfaction.- Maintain Customer Records: Accurately log customer interactions and update information in the system to keep track of requests and resolutions.- Follow Up with Customers: Reach out to customers who have pending issues to ensure they are resolved and the customer is satisfied with the solution provided.- Provide Product Knowledge: Keep yourself updated on product details and features to answer questions confidently and promote services effectively.Required Skills and Expectations:We expect the ideal candidate to possess strong communication skills, both written and verbal, to interact effectively with customers. A patient and positive attitude is crucial for dealing with customer complaints. Basic computer skills and familiarity with using customer service software would be beneficial. You'll need to demonstrate strong problem-solving abilities and work well independently, showing a willingness to learn and adapt to new challenges in a fast-paced environment.

We are looking for a dedicated Airline Customer Service Representative in Delhi, India. This entry-level position is ideal for individuals who want to start their career in the airline industry and have a passion for providing excellent service to customers.Key Responsibilities:- Assist Customers: Greet and help customers with inquiries about flights, bookings, cancellations, and changes in their travel plans. Provide clear and accurate information to enhance their travel experience.- Handle Ticketing: Process ticket purchases and changes efficiently while ensuring all transactions are completed correctly. Manage customer details with great attention to accuracy.- Resolve Issues: Address customer complaints and concerns professionally, seeking solutions or escalating them when necessary. Maintain a calm demeanor during challenging interactions.- Provide Information: Share details about airline policies, procedures, and services. Educate customers about additional offerings and promotions to improve their journey.- Maintain Records: Keep accurate records of customer interactions and transactions. Update databases to ensure reliable information is readily available for future reference.Required Skills and Expectations:Candidates should have good communication skills and be able to work well in a team. A positive attitude and willingness to learn are essential. Basic computer skills are needed, and the ability to handle high-pressure situations is important. A high school education (10th pass) is required, and prior experience in customer service is a plus but not necessary.

Welcoming guests and providing excellent customer service* Assisting customers with ticketing, seating & inquiries* Handling food & beverage counter operations* Maintaining cleanliness and hygiene standards inside the cinema* Managing crowd during movie shows* Ensuring smooth guest experience throughout their visit

WE ARE HIRING Position: Customer Support Executive Location: Delhi Shift Timing: 5:30 AM - 2:30 PM One-Side Cab Facility Available Salary: Up to 28,000 per MonthEligibility: Freshers Welcome Experienced Candidates Can Apply Good Communication Skills Required Customer Service Experience Preferred (Not Mandatory)Why Join Us? Fixed Morning Shift One-Side Cab Facility Available Great Learning & Growth Opportunity Friendly & Supportive Work EnvironmentInterested candidates can share their CV or contact: Harsh Vijayvargiya 9039608842

We are seeking a highly skilled Estate Manager with 8 to 14 years of experience to oversee the effective management of our estate in Ghaziabad. The ideal candidate will possess a strong background in property management, combining both practical and administrative skills.Key Responsibilities:- Property Management: Oversee the maintenance and management of the estate, ensuring all facilities are in excellent condition and comply with safety regulations.- Staff Supervision: Manage and coordinate a team of staff who handle various estate operations, providing guidance and ensuring they meet performance standards.- Budget Management: Develop and manage the estate budget, carefully monitoring expenses and ensuring that financial goals are met.- Vendor Liaison: Negotiate contracts and manage relationships with external vendors and service providers to ensure quality service and cost-efficiency.- Event Coordination: Plan and oversee events and activities taking place on the estate, ensuring they are well-organized and executed smoothly.- Security Management: Ensure the estate has effective security measures in place to protect property and residents, regularly reviewing security protocols.Required Skills and Expectations:Candidates must possess a BA or B.Sc degree or have completed a relevant vocational course. Strong leadership and communication skills are essential, along with the ability to multitask and solve problems efficiently. The ideal candidate should be organized, detail-oriented, and capable of making informed decisions. Proficiency in budgeting and financial management is expected, as well as familiarity with property management software. A proactive approach to maintenance and operations is crucial for success in this role.

We are looking for a friendly and motivated Customer Service Associate to join our team in Gurgaon. This role is perfect for individuals who enjoy helping others and want to start or grow their career in customer service. Key Responsibilities:1. Assist Customers: Answer customer inquiries through phone, email, or chat, ensuring they receive accurate information and support.2. Resolve Issues: Handle customer complaints or problems effectively, working to find quick solutions and ensuring customer satisfaction.3. Document Interactions: Keep detailed records of customer interactions and transactions to improve service quality and maintain accurate data.4. Provide Product Knowledge: Stay informed about our products and services to offer knowledgeable assistance and recommend suitable options to customers.Required Skills and Expectations:Ideal candidates will have excellent communication skills and a positive attitude. You should be able to work well in a team and have a strong desire to help others. A high school diploma (12th pass) is required, but prior experience in customer service is not mandatory; training will be provided. Candidates should be comfortable using computers and navigating various software applications. A patient demeanor and the ability to think on your feet are essential for addressing customer needs and concerns effectively.

We are looking for an experienced hospitality professional from the inbound travel trade ecosystem to lead sales and reservations for a luxury heritage hospitality setup in Old Delhi.The role requires someone with strong inbound tourism exposure, excellent relationships within the travel trade ecosystem, and the ability to drive occupancy, bookings, and guest experience through strategic partnerships and effective reservation management.Key ResponsibilitiesDrive inbound sales across FIT, group, and corporate segmentsManage reservations, occupancy planning, inventory, and rate strategiesBuild and maintain strong relationships with DMCs, international tour operators, travel agents, and OTA platformsConvert inquiries into confirmed bookings through proposal management, negotiations, and timely follow-upsCoordinate closely with operations and guest services teams to ensure seamless guest experiencesLead and mentor the reservations team to ensure operational efficiency and service excellenceMonitor market trends, competitor activity, and customer preferences to drive business growthMaintain accurate reservation records, forecasting, and reporting systemsIdeal Candidate10-15 years of experience in hotel sales and reservations within luxury, boutique, or heritage hospitalityStrong network within inbound travel trade and DMC ecosystemDeep understanding of international inbound tourism markets and buyer behaviourStrong communication, negotiation, and stakeholder management skillsProficiency in PMS/CRS systems and OTA managementCandidates should preferably be based out of DelhiImportant NoteCandidates from inbound travel trade backgrounds will be strongly preferredCandidates from domestic travel trade or outbound travel trade backgrounds will not be suitable for this role Interested candidates can share their profiles at:jobs@thepeopleorder.com

We are seeking an enthusiastic International Travel Sales Executive to join our team in Delhi. This role is ideal for individuals passionate about travel and customer service, helping clients plan their dream trips abroad.Key responsibilities include:- Client Engagement: Meet and interact with clients to understand their travel needs, preferences, and budget constraints, ensuring personalized service.- Travel Planning: Assist clients in selecting travel destinations, accommodations, and activities by providing expert advice and tailored suggestions that fit their interests.- Sales Management: Promote and sell various travel packages, deals, and services, aiming to meet or exceed sales goals each month.- Booking Coordination: Handle all aspects of travel bookings, including flights, hotels, and transportation, ensuring accuracy and timely confirmation.- Customer Support: Provide ongoing support before, during, and after travel, addressing any issues or concerns clients may have.To succeed in this role, candidates should possess strong communication and interpersonal skills. A good understanding of travel destinations and a keen eye for detail are essential. Candidates must be comfortable working in an office environment and should demonstrate a commitment to providing exceptional service. A positive attitude, ability to work in a fast-paced setting, and a passion for travel are highly valued. Additionally, candidates should be able to work collaboratively with team members to achieve common goals.

We are looking for a dedicated Customer Care Executive to join our team in a full-time work-from-home role. The ideal candidate will have excellent communication skills and a passion for helping customers.Key Responsibilities:- Respond to Customer Queries: Handle incoming calls, emails, and chats to assist customers with their inquiries and provide clear and accurate information.- Resolve Issues: Identify customer issues and work towards finding effective solutions to ensure customer satisfaction.- Document Interactions: Maintain accurate records of customer interactions in the system for future reference and analysis.- Provide Product Support: Assist customers in understanding our products and services, guiding them through the features and benefits.- Follow Up: Reach out to customers post-resolution to ensure their issues are resolved and to gather feedback for continuous improvement.- Collaborate with Team Members: Work closely with colleagues to share insights and challenges, contributing to a better overall customer experience.Required Skills and Expectations:Candidates should possess strong verbal and written communication skills to interact effectively with customers. A patient and empathetic attitude is essential, as the role involves assisting customers with their problems. Basic computer skills are required for navigating customer service software and other tools. Freshers are welcome, and a minimum educational qualification of 12th pass is necessary. Candidates should also be self-motivated and able to work independently in a remote environment. A commitment to providing excellent customer service is vital for success in this role.

We are looking for a Customer Support Representative to join our team. This role involves interacting with customers to ensure their questions and concerns are addressed effectively. As a representative, you will work from home and provide excellent service to help build strong customer relationships.Key Responsibilities:- Responding to Customer Inquiries: Handle incoming calls and messages to assist customers with their questions or issues.- Providing Product Information: Share details about our products and services, helping customers understand features and benefits.- Resolving Issues: Identify and troubleshoot customer problems to find suitable solutions promptly.- Documenting Interactions: Keep accurate records of customer interactions and transactions for future reference and quality assurance.- Following Up: Proactively reach out to customers after resolving issues to ensure their satisfaction.Required Skills and Expectations:- Communication Skills: You should have strong verbal and written communication skills to effectively interact with customers.- Problem-Solving Skills: Be able to think critically and resolve customer issues in a timely manner.- Patience and Empathy: Show understanding and patience when dealing with customer concerns, ensuring they feel valued.- Basic Computer Knowledge: Familiarity with computers and the ability to navigate software applications is important.- Team Player: Be willing to collaborate with team members and share insights for improving customer service. We welcome freshers who have completed their 12th grade. If you are eager to learn and grow in customer service, this role is for you!

We are looking for a motivated and enthusiastic female candidate for the Customer Care Executive position. As a fresher, you will have the opportunity to develop your skills while providing excellent service to our customers. This is a full-time work-from-home job based in Delhi. Key Responsibilities:- Respond to Customer Inquiries: You will be the first point of contact for customers, addressing their questions and concerns through phone, email, or chat.- Provide Information About Products: It is essential to understand our products and services so you can provide accurate information and assist customers in making informed choices.- Resolve Customer Complaints: You will proactively listen to and resolve customer issues, ensuring their satisfaction and maintaining a positive company image.- Maintain Customer Records: Accurate and organized record-keeping is important. You will update customer information in our database to ensure seamless service.- Collaborate with Team Members: Teamwork is key in a customer care role. You will work closely with your colleagues to share insights and solutions for common customer issues.Required Skills and Expectations:- A minimum education level of 12th pass is necessary for this position.- Excellent communication skills in English, both written and verbal, are essential to clearly convey information and assist customers.- You should possess good listening skills to fully understand customer concerns and provide effective solutions.- Basic computer skills, including familiarity with email and chat software, are required for accurate communication.- A positive attitude and a willingness to learn are crucial for success in this role, as you will be representing the company to our valued customers.

Sales Coordinator Responsibilities:Supporting Sales Team Productivity:Contacting customers to arrange appointments.Ensuring sales representatives have high-quality, up-to-date support materials.Handling Communication:Managing urgent calls, emails, and messages when sales representatives are unavailable.Answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events.Order Management:Handling orders via phone, email, or mail.Verifying correct prices, discounts, and product numbers.Inputting orders and ensuring accurate processing according to customer requirements.Ensuring timely delivery of orders.Collaboration with Other Departments:Coordinating with other departments (e.g., sales, marketing) to handle inquiries, deliveries, and marketing efforts efficiently.Record Keeping and Reporting:Developing and maintaining filing systems for sales records.Preparing reports and providing financial information to the finance department.Promoting Products and Services:Making the companys products and services attractive to potential customers.Compliance:Ensuring adherence to laws, regulations, and company policies.