Desktop Support Job Vacancies in Delhi NCR

We are looking for a Customer Support Executive to handle customer queries, resolve issues, and provide excellent service through calls, emails, or chat. The candidate should have good communication skills and a customer-first approach.

Utilize company resources to develop a filing system that keeps all active sales files available digitally and in hard copy formTake the lead on organizing the resources necessary to put together high quality sales presentationsEnsure the inventory of custom sales presentation materials such as brochures and presentation folders is always up to dateAct as the primary customer service contact for clients who have questions about their accounts or our productsWork with other departments within the company to bring in additional help on creating sales presentations when needed

As a Sales Coordinator, you will be responsible for supporting the sales team in achieving their targets and ensuring smooth operations. This includes managing communication with clients, preparing sales contracts, maintaining sales records, and coordinating sales activities.Key responsibilities include:- Assisting sales team in preparing sales proposals and presentations to potential clients.- Coordinating with different departments to ensure timely delivery of products/services to clients.- Managing inbound and outbound calls to address customer inquiries and resolve issues promptly.- Maintaining accurate and up-to-date sales records and reports for management review.- Collaborating with marketing team to develop promotional materials and strategies to boost sales.Applicants should have a minimum of 2 years of experience in sales coordination, preferably in a similar industry. A graduate degree is required. Strong communication, organizational, and interpersonal skills are essential. The ideal candidate should be detail-oriented, proactive, and able to work well under pressure. A female candidate is preferred for this role.

skilled with Computer Hardware & Network Troubleshooting , Application Support , Outlook Backup & Configuration , Video Conferencing, user Data Backup & Restore

The Sales Coordinator will be responsible for supporting the sales team by coordinating sales-related activities, maintaining customer records, and preparing sales reports. They will assist in managing customer inquiries, orders, and complaints, as well as providing administrative support to the sales department.Key responsibilities include managing sales inquiries and orders, maintaining customer records, and updating sales reports. The Sales Coordinator will also assist in coordinating sales meetings, preparing sales presentations, and providing support during sales events and promotions. Additionally, they will assist in managing customer complaints and ensuring timely resolution.The ideal candidate for this role should have 1-2 years of experience in a similar role, with a post-graduate education. They should have strong knowledge of Microsoft Office and desktop support, as well as experience in corporate sales and field service. The Sales Coordinator should be detail-oriented, have excellent communication and organizational skills, and be able to work effectively in a fast-paced sales environment.

Plan and execute preventive and breakdown maintenance of plant machinery, utilities, and equipment.Maintain records of maintenance schedules, spare parts, and service reports.Coordinate with vendors for repair, calibration, and servicing work.Ensure uninterrupted operation of electrical systems, compressors, DG sets, HVAC, water systems, etc.Monitor energy consumption and suggest cost-saving improvements. Prepare maintenance budget and ensure timely procurement of maintenance materials.

Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility Establish long-lasting, trusting connections by communicating professionally and empathetically with the customers. Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough Meet call handling quotas and individual and team sales targets Gather and analyse customer data to identify possible products or services to recommend to management Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution Maintain customer interaction logs, handle customer accounts, and file paperwork as and when necessary Follow communication protocols, rules, and policies

The role: Earn up to $3,500 per month (depending on experience) as a Customer Service Representative at Venture Smarter, your trusted partner in navigating the complex landscape of business growth and transition.As a Customer Service Representative, you will be the first point of contact for our clients and customers. You will provide them with information, assistance, and support regarding our products and services. You will also handle customer inquiries, complaints, and feedback through various channels, such as phone, email, chat, and social media.Head on over to search on Google for Venture Smarter then go to our Career page from the homepage if you dare to aspire for better in your career!**** Given the high number of applications we receive, we will only respond to those who meet the qualifications for the positions applied for.Please note that we will not reply to job application inquiries sent to our social media accounts. All communication from us will be conducted via email.If you do not receive a response, you are welcome to re-apply after six months for another suitable position within our company. ****Venture Smarter has been featured in media outlets such as CBS News, Digital Journal, and Go Banking Rates. Check us out youll know were the place to be.What the job entails: Answer incoming calls and emails from customers and respond to their questions and concerns Provide information about our products and services, such as features, benefits, pricing, and availability Process orders, payments, refunds, and returns, and update customer records accordingly Resolve customer issues and complaints or escalate them to the appropriate department or manager Collect and record customer feedback and suggestions and share them with the relevant teams Maintain a high level of customer satisfaction and loyalty and follow up with customers when necessary Collaborate with other customer service representatives and teams to ensure consistent and quality service delivery Stay updated on our products and services, policies and procedures, and industry trends and best practicesJob Requirements: High school diploma or equivalent; bachelor's degree in a related field is a plus Previous experience in customer service, sales, or a similar role, preferably in a tech or consulting industry Excellent communication, interpersonal, and listening skills, with the ability to communicate effectively with diverse customers and stakeholders Proficient in Microsoft Office and CRM software, such as Salesforce, HubSpot, or Zendesk Ability to work in a fast-paced, dynamic, and customer-oriented environment and adapt to changing needs and expectations Ability to work independently and as part of a team and manage multiple tasks and priorities Attention to detail, accuracy, and quality, with a problem-solving and customer-centric mindset

An IT Support job description involves installing and maintaining hardware, software, and networks, as well as troubleshooting and resolving technical issues for end-users. Key responsibilities include providing first-level technical assistance, managing system configurations, supporting new users, and contributing to the smooth.

Hiring for both Domestic and International process for pan india.

Able to handle the customer call and provide accurate solutionResolve disputes and customer queries* to maintain strong client relationships.Ensure SLA adherence* and compliance with company/client policies.Prepare MIS reports* (daily/weekly/monthly) on performance.

Job Title: Customer Support Executive ERP Solutions (Females Preferred)Job Summary:We are looking for a Customer Support Executive to provide professional support to customers using our ERP solution. The role involves assisting customers, conducting product demos, and training sales teams to ensure smooth adoption and usage of the ERP system.Key Responsibilities:Customer SupportHandle customer queries related to ERP solutions.Troubleshoot and resolve technical/user issues promptly.Provide ongoing assistance to ensure customer satisfaction.Product DemonstrationsConduct ERP product demos for clients and prospects.Highlight key features, benefits, and use cases.Sales Team EnablementTrain sales representatives on ERP product features.Ensure sales teams can confidently pitch the ERP solution.Knowledge ManagementStay updated with ERP product knowledge and industry practices.Use research tools (Google search, documentation) to provide best solutions.Requirements:2.5 - 4 years of experience in ERP/customer support roles.Strong communication and presentation skills.Ability to conduct demos and training sessions.Problem-solving and analytical mindset.Presentable and customer-oriented personality.

*Hiring Alert: Agoda Travel Voice for Gurgaon location!**Job Title:* Customer Support Representative*Location:* Gurgaon*Process:* Agoda Travel Voice Process*Eligibility:*- Any Graduate/Undergraduate (B.E/B.Tech requires 60% marks)- Experienced: 1 year in customer support- Freshers: minimum 6 months experience required- *Freshers (Min 6 months customer support exp) /Experienced both can apply*- Excellent communication skills *Salary Details:*- *Experienced:* 4,68,850 (max 30% hike) 31,243 in-hand- *Freshers:* 3,38,850 20,902 in-hand- Monthly Incentive: 3,500 (MIV)*Hiring Process:* (Virtually)- SWAR assessment- VNA (Voice & Non-Voice Assessment)- Operations interview- Versant test - 60 Cab facility and AllowanceContact HR supriya sharma - 9958239443

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.Customer Service Representative Responsibilities:Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Managing a team of junior customer service representatives.Ensure customer satisfaction and provide professional customer support.Customer Service Representative Requirements:High school diploma, general education degree, or equivalent.Ability to stay calm when customers are stressed or upset.Comfortable using computers.Experience working with customer support.

making a new client related to marketing for company with good communication skill and fluent in English

Sales Coordinators- Female candidatesWe are currently seeking motivated individuals to join our dynamic team as Sales Coordinators. This role offers an exciting opportunity to contribute to the growth and success of our sales efforts in the field of smart solutions. The Sales Coordinator will play a crucial role in supporting our sales team by providing essential administrative and operational assistance.Role and Responsibilities: Identifying and prospecting potential clients in the educational sector, particularly schools, colleges, and educational institutions. Creating persuasive proposals, quotes, and presentations tailored to the needs of educational clients. Maintain accurate records of customer interactions, sales leads, and conversions using our CRM system. Handle customer inquiries, provide product information, and resolve issues in a professional and courteous manner. Collaborating on marketing initiatives aimed at promoting our smart solutions to educational institutions. This may include event coordination and executing targeted marketing campaigns. Working closely with various departments such as marketing, product development, and customer service to align sales strategies with overall company objectives. Managing the schedules and appointments of the sales team, coordinating travel arrangements, and organizing sales meetings and events. Receive and respond to sales leads via phone, email, or chat, and coordinate with the sales team to ensure timely follow-up. Address and resolve customer complaints in a timely and satisfactory manner, ensuring customer satisfaction and loyalty.Requirements:- Bachelor's degree in Electronics or Electrical Engineering, Business Administration, Marketing or a related field.- 1-2 years of experience in a customer-facing role, preferably in sales, customer service, or marketing prefer female candidates.- Excellent communication, interpersonal, and problem-solving skills.- Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.- Strong knowledge of electronic products and Smart Education technology Solutions (desirable).- Proficient in CRM software and Microsoft Office applications.Skills & Competencies:- Excellent communication and interpersonal skills.- Strong problem-solving and analytical skills.- Ability to work under pressure and meet sales targets.- Strong customer focus and service-oriented mindset.- Ability to learn quickly and adapt to new products and technologies.Join ONFINITY TECHNOLOGIES and be part of a forward-thinking team dedicated to delivering innovative smart solutions to educational institutions. Apply now and embark on an exciting career journey with us!Job Type: Full-time

Provide first and second-level support for desktops, laptops, printers, and peripherals.Install, configure, and maintain operating systems and software (e.g., Windows, macOS, Microsoft Office).Troubleshoot hardware and software issues on end-user devices.Support user account management including Active Directory, email, VPN, and other corporate tools.Set up and configure new computers and related equipment for new hires.Monitor and respond promptly to service requests through the helpdesk/ticketing system.Maintain an up-to-date inventory of all IT assets.Collaborate with other IT teams to resolve complex issues.Provide support for video conferencing, VoIP phones, and office network connectivity.Create and update documentation for IT procedures and knowledge base articles.Ensure data security and compliance with IT policies and procedures.Offer on-site and remote support as needed.