79

BPO Executive 12th Pass Experience Jobs in Kolkata

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  • 1 - 4 yrs
  • 2.5 Lac/Yr
  • Kolkata
Domestic BPO BPO Customer Guidance Customer Care Cons BPO Operations
### **Job Title: Customer Support Executive (Call Centre)****Location:** Kolkata**Job Type:** Full-Time#### **Job Responsibilities:*** Handle inbound and outbound customer calls professionally.* Resolve customer queries in a timely and efficient manner.* Maintain accurate records of customer interactions in the system.* Follow company guidelines and maintain call quality standards.#### **Eligibility Criteria:*** Minimum Qualification: 12th Pass / Graduate.* **Freshers cannot apply.*** **Minimum 3 months of BPO experience is mandatory.*** **Intermediate level of English communication is required.*** Basic computer knowledge is essential.#### **Job Details:*** Day Shift only.* Sunday Fixed Off + Selective Government Holidays.* No Sales / No Targets.* KPI-based Incentives.* Immediate Joiners Preferred.#### **Salary:*** As per industry standards (Based on experience and interview performance). Interested candidates can call or WhatsApp: **6291197911**
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  • 2 - 8 yrs
  • 9.0 Lac/Yr
  • Salt Lake Kolkata
Cold Calling Tele Marketing Tele Caller Telesales Executive Outbound Sales Outbound Calling Communication Skills Outbound Voice International Sales International Business Development Sales Development Representative Good Communication Skills ERP Sales Software Sales Software Solution Sales Technical Sales Appointment Setter Lead Generation Pre Sales Pipeline Management Inside Sales Technology Consultant Telecom Sales International BPO Voice Process Sales Techniques
- Identify and qualify leads: Responsible for researching and identifying potential leads through various channels such as cold calling, email campaigns, and networking events.- Build and maintain relationships with potential clients: Engage with leads to understand their needs and build rapport to convert them into qualified sales opportunities.- Conduct product demos and presentations: Showcase the company's products or services to prospective clients to demonstrate their value and benefits.- Collaborate with sales team: Work closely with the sales team to hand off qualified leads and provide necessary information to support the sales process.- Meet and exceed sales targets: Set and achieve sales goals to contribute to the overall growth and success of the business.- Excellent communication skills: Ability to effectively communicate with potential clients through various channels such as phone calls, emails, and in-person meetings.- Strong sales acumen: Demonstrated ability to understand customer needs, overcome objections, and close deals effectively.- Goal-oriented mindset: Motivated to achieve and exceed sales targets, with a focus on driving revenue and business growth.- Proven track record in sales: Previous experience in sales or lead generation, with a track record of meeting or exceeding sales targets.
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Telecaller (Female)

Sakhil Home Interior

  • 2 - 6 yrs
  • 2.5 Lac/Yr
  • Salt Lake Kolkata
Telecalling International Telecaller Outbound Calling English BPO Call Center Cold Calling Inbound
Senior Telecaller( lead basis call to interior related customer interior details will provide)Good English speaking ,Hindi,bengalisalary 12000 - 21000, incentive will be AdditionalLocation : Kolkata/salt lake sector-V, RegionOnce you share your CV or Resume for review, we can process your application further.Best regards,Sakhil Aktar, ph no- 9874285192, gmail id - sakhilakhtar05@gmail.comBasic Home interiorRequre urgent basis
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Urgent Requirement For BPO Team Leader

Pemlix Technology Solutions Pvt Ltd

  • 1 - 3 yrs
  • 3.0 Lac/Yr
  • Taratala Kolkata
BPO Operations BPO Call Center Outbound Voice Process BPO
Hiring: Customer Support Associate (UK Non-Voice)Join our BPO team for a UK non-voice process. Handle customer and take survey training will be provided!Requirements: Good written English, basic computer skills,freshers welcome.Schedule: 6 days/week, Sunday fixed off.Perks: Training, growth, attractive salary + incentives.Location: Work from office only (Behala-Taratala)
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  • 1 - 5 yrs
  • 4.0 Lac/Yr
  • Kolkata
BPO Sales Lead Generation Outbound Calling
URGENTLY REQUIRED TELE CALLER FOR BANKING DSA LOAN SECTION.
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  • 1 - 5 yrs
  • 3.5 Lac/Yr
  • Kolkata
Outbound Calling BPO Voice International BPO Call Center International BPO Voice Process Good Communication Skills
We are hiring for Survey and Appointment Setting Campaigns. We are looking for motivated and skilled Lead Generation Experts and Appointment setters for the UK and Australian shift.Job Title: Tele-sales Representative (International BPO Experienced)Company Name: 2nd InningLocation: P285 Darga Road, Kolkata 700017Shift Timing: Australia 6:30 am 3:00 pmUK 2:30 pm 10:30 pmJob Type: Full -Time, OnsiteJob Description: We are hiring Tele-sales Representatives with strong English communication skills. We are looking for candidates with experience in International Outbound BPO to become a part of our team. If you have excellent spoken English skills and previous Tele-calling experience, this is a great opportunity to enhance your career.Key Responsibilities: Make outbound calls to international customers (UK and Australia). Achieve individual targets and contribute to team goals.Eligibility Criteria: Previous Experience in Telesales (International BPO experience), Excellent spoken English communications skills, should be able to work from office.
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International BPO Executive

DWC Technologies Private Limited

  • 1 - 3 yrs
  • 3.3 Lac/Yr
  • Kolkata
Outbound Calling International Voice Process International BPO Voice Process Good Communication Skills BPO Sales Customer Care
EXCELLENT OPENING FOR USA ENERGY SALES PROCESS (INBOUND & OUTBOUND) - PayGeek is hiring for its captive process (www.letuscompare.net) in New Town, Kolkata for the USA Energy Sales Process (Inbound / Outbound Telesales) and offers you the opportunity to come and join Immediate with the below benefits:Note Opportunity Type: Work From Office (Please don't apply if you are looking for a work from home option, but we do provide pickup & drop)Desired Candidate Profile* Should have convincing Capabilities and selling skills.* Excellent English Communication Skills.* Basic Computer Knowledge.* Qualification No Bar.* Min 1 year experience in Outbound Sales Process. (Tech Support experience not counted) .Perks and Benefits* Fixed Shift with Fixed Week OFF (Sunday & Saturday)* Office Timings: 7:30 PM - 5:00 AM (Night Shift)* Salary on Time (1st of every month).* No Salary Deduction for Target* Monthly Performance Bonus.* Uncapped Incentives & Commissions.* Referral Bonus.* Pickup & Drop or Transport Allowance Provided.* No Salary Deduction for Target* Monthly Performance Bonus.To apply call HR Team - 9123349846JOB DETAILSJob Title: Call Associate Executive required For US Energy Sales Process Night ShiftCompany: Paygeek Soft Solutions ( DWC Technologies )
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International Voice Process Executive

MOIT Be-Connect Services Pvt Ltd

  • 1 - 5 yrs
  • 3.5 Lac/Yr
  • Salt Lake Kolkata
Outbound Calling Customer Care International BPO International Voice BPO Call Center International Voice Process Voice Process Sales
Job Title: Business Development ExecutiveCompany: MOIT Be-Connect Services Pvt LtdLocation: Salt Lake Sector 5, WEBEL More, KolkataDepartment: International BPO Outbound UK Voice ProcessEmployment Type: Full-Time________________________________________About UsMOIT Be-Connect Services Pvt Ltd is a leading international BPO specializing in outbound voice-based sales and business development campaigns for overseas clients. We focus on delivering value-driven solutions with integrity, performance, and a customer-first approach.________________________________________Job SummaryWe are hiring experienced and confident Business Development Executives for a UK B2B outbound voice process. The role involves calling small and medium-scale businesses in the UK to sell Card Swiping Machines and offer Business Loans tailored to their needs. This is a performance-driven role with fixed salary and attractive incentives for overachievers.________________________________________Key Responsibilities Make outbound B2B sales calls to UK-based small and medium enterprises. Promote and sell card swiping (POS) machines. Offer and explain business loan options to eligible customers. Understand customer requirements and pitch products accordingly. Achieve and exceed weekly and monthly targets. Maintain accurate and up-to-date customer records in the system. Follow a professional and grammatically correct communication style at all times. Follow up with leads and maintain client relationships.________________________________________Requirements Minimum Qualification: 10th Pass or above. Experience: At least 1 year of experience in outbound international voice process (sales). Excellent verbal communication skills in English must speak fluently with no grammatical errors. Strong sales and negotiation skills. Ability to work under pressure and meet targets. Professional, confident, and persuasive demeanor. Basic computer knowledge (CRM experience is a plus).________________________________________Job Details Shift Timing: 2:30 PM 11:30 PM (IST) Working Days: Monday to Friday Weekends Off: Saturday & Sunday Location: Salt Lake Sector 5, WEBEL More, Kolkata________________________________________Salary & Benefits Fixed Salary (No deduction for targets not met) Lucrative Incentive Scheme for exceeding targets Both Side Cab Facility Free Dinner Provided Supportive and performance-oriented work environment________________________________________Why Join Us? Opportunity to work in an international B2B sales environment Consistent work-life balance with fixed weekend offs Fixed salary with high earning potential through incentives Safe and comfortable commute with meals providedHow to ApplyInterested candidates can: Call us directly at 9330636683 / 9836322352 Send your updated resume to hr@be-connect.co.uk
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Tele Caller

Hypermile

  • 1 - 2 yrs
  • 3.5 Lac/Yr
  • Kolkata
International BPO Tele Marketing
Good Communication Skills In English.
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Voice Process Executive

Cybergys Technologies

  • 1 - 4 yrs
  • 3.5 Lac/Yr
  • Kolkata
International BPO Outbound Calling Voice Process BPO Non Voice BPO Voice
Responsibilities:1. Making outbound calls to potential customers to promote products or services.2. Answering incoming calls from customers and addressing their queries or concerns.3. Maintaining a high level of professionalism and customer service at all times.4. Performing data entry and maintaining customer databases.5. Meeting daily or weekly targets as set by the team lead or manager.6. Following scripts and guidelines provided by the company during calls.7. Updating customer information in the system after each call.
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  • 1 - 3 yrs
  • Salt Lake Kolkata
Web Sales Website Sales b2b Sales Outbound Sales International BPO Voice Process International Voice Process Outbound Voice Process BPO Sales International BPO Sales International Sales Good Communication Good Communication Skills Proficiency in English Website Consultant
Convince the clients and make them to invest on new Projects with the organization Outbound Voice process B2B Sales Process Experience- 1 to 3 years required in web selling campaign. Comfortable to work as an individual contributor. Salary hike on last drawn salary Shift: Night: 8pm to 5am Morning: 7am to 4pm
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  • 1 - 2 yrs
  • Kolkata
Communication Sales Client Acquisition Business Development BPO Operations Tele Sales Officer Tele Sales Manager Soft Skills Sales Call Inbound Calls Outbound Calls
- Serve as first point of contact for customer inquiries via call, chat & email.- Assist with newspaper ad queries, provide quotations, and nurture client relationships.- Collaborate with teams, meet revenue targets, & ensure high-quality service.
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Outbound Calls Call Center Inbound Calls Tele Sales Tele Marketing Customer Care Customer Support B2B Sales BPO Voice
Votiko Solutions Private Limited - Shaping Careers, Connecting Talents GloballyType: BPO International Call CenterPosition: Call Center ExecutivesUnlock the Potential of Your Career! Nationwide Work From Home Opportunities Await YouAbout Us: Join Votiko Solutions Private Limited, a trailblazer in the BPO industry, in our quest for passionate individuals to fill the role of Call Center Executives. Embrace the freedom to work from home as we scout for talent across every corner of India.Job Responsibilities:1. Drive telemarketing activities, mastering lead generation, appointment setting, surveys, and verification.2. Manage inbound and outbound calls, catering to the needs of both B2B and B2C clients.3. Deliver exceptional customer support via calls, emails, and live chat.4. Independently strive to exceed performance targets.Requirements:1. Minimum 3 years of experience in an international call center environment.2. Fluency in English with excellent communication skills.3. Age limit below 40 years.4. Proven track record in telemarketing and customer support.5. Must have a laptop and broadband connection for remote work.Benefits: Competitive salary: 20,000 to 40,000/month, plus incentives based on campaign performance. Work from the comfort of your home.Working Days: Monday to Friday (Sunday - Saturday off)Why Choose Votiko? Immerse yourself in the best work culture, prioritizing employee satisfaction and career growth.Ready to Transform Your Career? Call us at 8511539085 or send your resumes to hr@votiko.com
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  • 1 - 5 yrs
  • 1.5 Lac/Yr
  • Behala Kolkata
MS Excel Hindi BPO
Have to call the clients and fixed the appointment. Have to send quotation of products the customer needed
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International Customer Support Executive

Mindsphere It Solution Pvt Ltd.

B2B Sales Customer Relationship International BPO Customer Service Telemarketing BPO Active Listening Proficiency in English
Hiring immediately for Outbound voice process For US Shift.that offers great benefits with lots of Opportunities!!!Job Profile:Taking outbound calls For Us Lead Generation Process.Candidate Profile:Must Have Experience in International Bpo for more than 6 months-1 yearMust have good convincing skill.Salary:Rs.10,000 - 20,000/month(fixed)+ Huge IncentivesShift : US ShiftShift timing - 8pm - 5am ( Night Shift)5 days workingBenefits and facilities:Fixed Salary on 1st of every month In Salary Account+Huge Incentives.Daily/Monthly IncentivesSpot IncentivesNo Extension of Shift TimingsMedical benefitsSalary: Not a bar for a right candidate.Working Days:5 daysACHINTYA GUPTAHR7980984017
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Outbound Calling Lead Generation Domestic BPO International BPO BPO Sales Convincing Power BPO Call Center
Managing client communications, handling customer queries, processing transactions, and performing administrative duties
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Telecommunication Voice Process Convincing Power BPO Sales Basic Computers BPO Call Center Telesales
We Need Experienced Female Telecallers Only Salary Per Month In Hand 20,000 INR Candidate Must Have Fluent Speak Hindi And Average EnglishAnd Without Experienced Candidate Dont Fill The form
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  • 1 - 5 yrs
  • 5.0 Lac/Yr
  • Kolkata
Outbound Calling International Voice Process Inside Sales Executive Outbound Sales BPO Sales Cold Calling Telesales Communication Skills
BRIEF OVERVIEWDesignation: New Business ConsultantIndustry: TelecomMarket Segment: Business to Consumer, United KingdomFunctions: Phone Sales.Reporting Office: Sec V, Salt Lake, Kolkata.Working Days & Hours: Monday to Friday - 2:15pm to 11:30pm Home Drop Provided.JOB DESCRIPTION:As a New Business Consultant, youd be trained to represent a reputed unified telecommunication company with the go to market being United Kingdom.You will be required to phone pre-qualified leads and engage them in solution, services on offer, and acquire them as a customer on behalf of the telecommunications company.Pertaining to this role, youd be a great fit, if you have the zeal and passion to work in a high-octane sales environment, ability to quickly adapt to changing needs of the project, absorb ongoing training, be self- determined to achieve goals, find joy in being called employee of the month, and if so, then youll do well given the tools and resources youd have at your disposalPREFERRED APPLICANT PROFILEExcellent communication ability in English, well read, well spoken.Prior experience of atleast 1 year in tele-sales in international business market.Preferred educational qualification is a Bachelors, however, is not a must.An active listener with empathy and compassion who will always keep customers success front of mind.Ability to multi-task, prioritize and manage time effectively.Ability to engage with small, medium sized business owners/decision makers, be a voice of authority whilst engaging to ensure you present yourself as an individual and the product/solution on offer in the best manner possibleApplicants who have excelled in the International Outbound BPO industry, goal driven go-getters, constantly looking to improve the quality of life, those who enjoy tele-sales & strive to earn recognition & incentives , we would love to meet you.
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Opening For Customer Service Representative

E-Solutions IT Services Pvt Ltd

Call Center Domestic BPO BPO Voice
About the JobPosition: Customer Service RepresentativeCompany: E-Solutions IT Services Pvt LtdLocation: Mumbai, IndiaExperience: 2 to 3 yearsJob Summary:We are seeking a dedicated and customer-oriented professional to join our team as a Customer Service Executive. The successful candidate will play a crucial role in managing client interactions, resolving concerns, and maintaining high standards of customer satisfaction.Key Responsibilities: Act as the main point of contact for customers, addressing inquiries and resolving issues efficiently. Collaborate with internal teams, including operations and sales, to ensure smooth service delivery. Keep accurate records of customer interactions and transactions in the CRM system. Manage shipment-related queries, provide updates, and address complaints promptly.Please visit below google form and apply directly or submit resume :https://sites.google.com/view/esolutionsit/home
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Outbound Calling BPO Voice International BPO International Voice Voice Support BPO Sales Inbound Voice Process
EXCELLENT OPENING FOR USA ENERGY SALES PROCESS (INBOUND & OUTBOUND) - PayGeek is hiring for its captive process (www.letuscompare.net) in New Town, Kolkata for the USA Energy Sales Process (Inbound / Outbound Telesales) and offers you the opportunity to come and join Immediate with the below benefits:Note Opportunity Type: Work From Office (Please don't apply if you are looking for a work from home option, but we do provide pickup & drop)Desired Candidate Profile* Should have convincing Capabilities and selling skills.* Excellent English Communication Skills.* Basic Computer Knowledge.* Qualification No Bar.* Min 1 year experience in Outbound Sales Process. (Tech Support experience not counted) .Perks and Benefits* Fixed Shift with Fixed Week OFF (Sunday & Saturday)* Office Timings: 7:30 PM - 5:00 AM (Night Shift)* Salary on Time (1st of every month).* No Salary Deduction for Target* Monthly Performance Bonus.* Uncapped Incentives & Commissions.* Referral Bonus.* Pickup & Drop or Transport Allowance Provided.* No Salary Deduction for Target* Monthly Performance Bonus.
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  • 1 - 3 yrs
  • Salt Lake Kolkata
Web Sales Website Sales B2B Sales Outbound Sales International BPO Voice Process BPO Sales International BPO Sales International Voice Process Outbound Voice Process Good Communication Good Communication Skills Proficiency in English Web Consultant Website Consultant
Convince the clients and make them to invest on new Projects with the organization Outbound Voice process B2B Sales Process Experience- 1 to 3 years required in web selling campaign. Comfortable to work as an individual contributor. Salary hike on last drawn salary Shift: Night: 8pm to 5am Morning: 7am to 4pm
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  • 1 - 3 yrs
  • Salt Lake Kolkata
B2B Sales Web Sales Outbound Sales International BPO Voice Process Outbound Voice Process BPO Sales Good Communication Proficiency in English
Convince the clients and make them to invest on new Projects with the organization Outbound Voice process B2B Sales Process Experience- 1 to 3 years required in web selling campaign. Comfortable to work as an individual contributor. Salary hike on last drawn salary Shift: Night: 8pm to 5am Morning: 7am to 4pm
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  • 1 - 3 yrs
  • Salt Lake Kolkata
Proficiency in English Web Sales B2B Sales International BPO Voice Process Outbound Sales Good Communication Skills BPO Sales
Convince the clients and make them to invest on new Projects with the organization Outbound Voice process B2B Sales Process Experience- 1 to 3 years required in web selling campaign. Comfortable to work as an individual contributor. Salary hike on last drawn salary Shift: Night: 8pm to 5am Morning: 7am to 4pm
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International Customer Support Executive

Mindsphere It Solution Pvt Ltd.

Customer Service International BPO Proficiency in English Customer Relationship Communication
Hiring immediately for Outbound voice process For US Shift.that offers great benefits with lots of Opportunities!!!Job Profile:Taking outbound calls For Us Lead Generation Process.Candidate Profile:Must Have Experience in International Bpo for more than 6 months-1 yearMust have good convincing skill.Salary:Rs.10,000 - 20,000/month(fixed)+ Huge IncentivesShift : US ShiftShift timing - 8pm - 5am ( Night Shift)5 days workingBenefits and facilities:Fixed Salary on 1st of every month In Salary Account+Huge Incentives.Daily/Monthly IncentivesSpot IncentivesNo Extension of Shift TimingsMedical benefitsSalary: Not a bar for a right candidate.Working Days:5 daysContact: Sneha @HR 9134338339
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Customer Support Tele Marketing Tele Sales B2B Sales BPO Telecaller International Call Center BPO Call Center Voice Process International Voice Process Call Center International Voice International BPO Customer Care Outbound Calling
Votiko Solutions Private Limited - Advancing Careers, Connecting Global TalentType: International BPO Call CenterPosition: Call Center ExecutivesKickstart Your Career Journey! Work From Home - Nationwide Recruitment Across IndiaAbout Us: Join Votiko Solutions Private Limited, a prominent player in the BPO sector, and embark on a fulfilling career. We are on the lookout for committed individuals to fill the role of Call Center Executives. Experience the flexibility of remote work while playing a vital role in our commitment to outstanding customer service.Job Responsibilities:1. Engage in telemarketing efforts, influencing lead generation, appointment scheduling, surveys, and verification processes.2. Handle both inbound and outbound calls, addressing the varied requirements of B2B and B2C clients.3. Provide exceptional customer support via calls, emails, and live chat.4. Operate independently to achieve and surpass performance goals.Requirements:1. At least 3 years of experience in an international call center setting.2. Proficient in English with strong communication abilities.3. Age limit of 40 years or younger.4. Demonstrated success in telemarketing and customer support roles.5. Access to a laptop and broadband connection for remote work.Benefits: Competitive salary between 20,000 and 40,000 INR, based on experience. Attractive performance-based incentives. Enjoy the convenience of working from home.Salary: 20,000 to 40,000 per month plus performance incentivesWorking Days: Monday to Friday (Weekends off)Why Choose Votiko: Exceptional work culture and high employee satisfaction. Opportunities for career advancement and personal growth.Ready to Launch Your Career? Contact us at 8511539085 or 8980851139, or email your resumes to hr@votiko.com.Votiko Solutions - Where Careers Thrive, and Remote Work Opens a World of Opportunities Nationwide.
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Customercare Customerservice Inboundprocess Outboundprocess Voice International BPO Callcenter Coldcalling Telemarketing Telesales
Votiko Solutions Private Limited - Empowering Success, Embracing TalentType: BPO International Call CenterPosition: Call Center ExecutivesJoin Us and Thrive in Your Career! Work From Home Opportunities Across IndiaJob Responsibilities:1. Conduct telemarketing activities, including lead generation, appointment setting, surveys, and verification.2. Handle inbound and outbound calls for both B2B and B2C clients.3. Provide exceptional customer support through calls, emails, and live chat.4. Work independently to meet and exceed performance targets.Requirements:1. Minimum 3 years of experience in an international call center environment.2. Fluency in English language with excellent communication skills.3. Age limit below 40 years.4. Proven track record in telemarketing and customer support.5. Must have a laptop and a broadband connection for remote work.Benefits: Competitive salary ranging from 20,000 to 40,000, depending on experience. Lucrative incentives based on performance. Work from the comfort of your home.Working Days: Monday to Friday (Sunday-Saturday off)Best Work Culture, Employee Satisfaction, and Career Growth Awaits You!Contact Us: Call us at 8511539085 or send your resumes to hr@votiko.comJoin Votiko Solutions and be part of a team that values your skills and offers a dynamic work environment. Embrace the opportunity to work from home, wherever you are in India. Your success begins with us!
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Coldcalling b2b Telesales Telemarketing Customer Servuice Customerservice Customers Support International Call Center BPO
Votiko Solutions Private Limited - Nurturing Careers, Connecting Talent NationwideType: BPO International Call CenterPosition: Call Center ExecutivesElevate Your Professional Journey! Work From Home - Seizing Opportunities Across the CountryAbout Us: Embark on an extraordinary expedition with Votiko Solutions, a distinguished leader in the BPO industry, celebrated as the premier call center. Beyond delivering exceptional customer engagement, our mission is to cultivate individual growth. Join our vibrant team, where your expertise isn't just acknowledged but applauded, and your path to success intertwines with our collective story.Job Overview: As a Call Center Executive, you play a pivotal role in delivering impeccable service. From the comfort of your home, engage in telemarketing, oversee a diverse range of inbound and outbound calls, and provide stellar customer support. Votiko offers a nurturing environment where your professional aspirations find boundless opportunities to flourish.Job Responsibilities:1. Lead telemarketing activities encompassing lead generation, appointment setting, surveys, and verification.2. Manage inbound and outbound calls catering to both B2B and B2C clients.3. Deliver outstanding customer support through various channels, including calls, emails, and live chat.4. Independently strive to exceed predefined performance targets.Requirements:1. Minimum 3 years of experience in an international call center environment.2. Proficiency in English with outstanding communication skills.3. Age limit below 40 years.4. Proven track record in telemarketing and customer support.5. Essential: Own a laptop and possess a broadband connection for seamless remote work.Benefits: Competitive salary: 20,000 to 40,000, contingent on experience. Lucrative incentives tied to performance milestones. Flexibility to work from home.Are You Ready to Propel Your Career as a Call Center Executive in the Best Call Cente
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  • 1 - 4 yrs
  • 2.5 Lac/Yr
  • Kolkata
Customer Relationship Customer Service Customer Support Customer Handling Domestic BPO BPO Voice Telephone Handling Customer Care Inbound Calls Good Communication Skills
## ** Job Title:** Customer Support Executive## ** Company:** DTDC Express Ltd## ** Employment Type:** Full-Time## ** Location:** Chinarpark, Kolkata## ** Shift:** Complete Day Shift**(09:00 AM 05:30 PM or 10:30 AM 07:00 PM)****Sunday Fixed Off + Selective Government Holidays**---## ** Job Summary**DTDC Express Ltd is looking for Customer Support Executives to manage inbound customer queries, provide shipment-related assistance, and deliver a smooth customer service experience.---## ** Role Responsibilities*** Attend **inbound calls** from customers regarding shipments, tracking, delivery status, and service-related queries.* Record customer complaints and ensure proper follow-up and resolution.* Provide accurate information and maintain a professional tone during calls.* Coordinate with delivery teams, hub managers, and internal departments for quick issue resolution.* Update call records, customer details, and complaint logs in the system.* Ensure all customer inquiries are resolved within defined timelines.* Maintain service quality and adhere to company standards and procedures.* Escalate unresolved issues to the concerned department when required.---## ** Requirements of the Company*** Minimum **12th pass / Graduate preferred**.* **Freshers are NOT eligible** (experience in customer service preferred).* Strong communication skills in **English, Hindi, and Bengali**.* Good listening skills and the ability to remain calm under pressure.* Basic computer knowledge: Email handling, MS Office, and typing skills..* Professional, polite, and customer-focused attitude.* Must be punctual and maintain proper attendance.* Ability to handle continuous customer calls with patience and efficiency.---## ** Benefits*** Full-time employment under DTDC.* No sales target, pure inbound customer support.* Sunday fixed off + selective government holidays.* Growth opportunities within the organization.
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  • 1 - 4 yrs
  • 2.0 Lac/Yr
  • Chinar Park Kolkata
Customer Relationship Customer Care Customer Service Customer Support Customer Handling Domestic BPO Good Communication Skills Inbound Calls BPO Voice
We are hiring enthusiastic and customer-oriented individuals to join our DTDC Voice Process team. The role involves handling customer calls, addressing inquiries and complaints, and providing effective solutions all while ensuring a professional and positive customer experience.Key Responsibilities: Handle incoming and outgoing calls in a polite and professional manner. Resolve customer queries and complaints efficiently with a problem-solving approach. Log and track customer interactions and follow up where necessary. Work closely with team members to escalate and resolve complex issues. Meet key performance targets including call handling time, resolution rate, and customer satisfaction.Requirements: Qualification: Minimum 12th Pass / Graduate (any stream). Good communication skills in English required. Basic computer knowledge. Only experienced candidates can apply. Must be comfortable with work from office setup.
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