Looking For Customer Support Executive

## 🔷 Job Title: Customer Support Executive## 🔷 Company: DTDC Express Ltd## 🔷 Employment Type: Full-Time## 🔷 Location: Chinarpark, Kolkata## 🔷 Shift: Complete Day Shift(09:00 AM €“ 05:30 PM or 10:30 AM €“ 07:00 PM)Sunday Fixed Off + Selective Government Holidays---## 🔶 Job SummaryDTDC Express Ltd is looking for Customer Support Executives to manage inbound customer queries, provide shipment-related assistance, and deliver a smooth customer service experience.---## 🔷 Role Responsibilities* Attend inbound calls from customers regarding shipments, tracking, delivery status, and service-related queries.* Record customer complaints and ensure proper follow-up and resolution.* Provide accurate information and maintain a professional tone during calls.* Coordinate with delivery teams, hub managers, and internal departments for quick issue resolution.* Update call records, customer details, and complaint logs in the system.* Ensure all customer inquiries are resolved within defined timelines.* Maintain service quality and adhere to company standards and procedures.* Escalate unresolved issues to the concerned department when required.---## 🔷 Requirements of the Company* Minimum 12th pass / Graduate preferred.* Freshers are NOT eligible (experience in customer service preferred).* Strong communication skills in English, Hindi, and Bengali.* Good listening skills and the ability to remain calm under pressure.* Basic computer knowledge: handling, MS Office, and typing skills..* Professional, polite, and customer-focused attitude.* Must be punctual and maintain proper attendance.* Ability to handle continuous customer calls with patience and efficiency.---## 🔷 Benefits* Full-time employment under DTDC.* No sales target, pure inbound customer support.* Sunday fixed off + selective government holidays.* Growth opportunities within the organization.

• Experience

  1 - 4 Years

• No. of Openings

  10

• Education

  12th Pass

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  milanmandal909@gmail.com