Looking For Customer Support Executive

## 🔷 Job Title: Customer Support Executive

## 🔷 Company: DTDC Express Ltd

## 🔷 Employment Type: Full-Time

## 🔷 Location: Chinarpark, Kolkata

## 🔷 Shift: Complete Day Shift

(09:00 AM €“ 05:30 PM or 10:30 AM €“ 07:00 PM)

Sunday Fixed Off + Selective Government Holidays

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## 🔶 Job Summary

DTDC Express Ltd is looking for Customer Support Executives to manage inbound customer queries, provide shipment-related assistance, and deliver a smooth customer service experience.

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## 🔷 Role Responsibilities

* Attend inbound calls from customers regarding shipments, tracking, delivery status, and service-related queries.

* Record customer complaints and ensure proper follow-up and resolution.

* Provide accurate information and maintain a professional tone during calls.

* Coordinate with delivery teams, hub managers, and internal departments for quick issue resolution.

* Update call records, customer details, and complaint logs in the system.

* Ensure all customer inquiries are resolved within defined timelines.

* Maintain service quality and adhere to company standards and procedures.

* Escalate unresolved issues to the concerned department when required.

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## 🔷 Requirements of the Company

* Minimum 12th pass / Graduate preferred.

* Freshers are NOT eligible (experience in customer service preferred).

* Strong communication skills in English, Hindi, and Bengali.

* Good listening skills and the ability to remain calm under pressure.

* Basic computer knowledge: Email handling, MS Office, and typing skills..

* Professional, polite, and customer-focused attitude.

* Must be punctual and maintain proper attendance.

* Ability to handle continuous customer calls with patience and efficiency.

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## 🔷 Benefits

* Full-time employment under DTDC.

* No sales target, pure inbound customer support.

* Sunday fixed off + selective government holidays.

* Growth opportunities within the organization.

• Experience

  1 - 4 Years

• No. of Openings

  10

• Education

  12th Pass

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  milanmandal909@gmail.com