Looking For Customer Support Executive

## ** job title:** customer support executive

## ** company:** dtdc express ltd

## ** employment type:** full-time

## ** location:** chinarpark, kolkata

## ** shift:** complete day shift

**(09:00 am 05:30 pm or 10:30 am 07:00 pm)**

**sunday fixed off + selective government holidays**

---

## ** job summary**

dtdc express ltd is looking for customer support executives to manage inbound customer queries, provide shipment-related assistance, and deliver a smooth customer service experience.

---

## ** role responsibilities**

* attend **inbound calls** from customers regarding shipments, tracking, delivery status, and service-related queries.

* record customer complaints and ensure proper follow-up and resolution.

* provide accurate information and maintain a professional tone during calls.

* coordinate with delivery teams, hub managers, and internal departments for quick issue resolution.

* update call records, customer details, and complaint logs in the system.

* ensure all customer inquiries are resolved within defined timelines.

* maintain service quality and adhere to company standards and procedures.

* escalate unresolved issues to the concerned department when required.

---

## ** requirements of the company**

* minimum **12th pass / graduate preferred**.

* **freshers are not eligible** (experience in customer service preferred).

* strong communication skills in **english, hindi, and bengali**.

* good listening skills and the ability to remain calm under pressure.

* basic computer knowledge: email handling, ms office, and typing skills..

* professional, polite, and customer-focused attitude.

* must be punctual and maintain proper attendance.

* ability to handle continuous customer calls with patience and efficiency.

---

## ** benefits**

* full-time employment under dtdc.

* no sales target, pure inbound customer support.

* sunday fixed off + selective government holidays.

* growth opportunities within the organization.

• Experience

  1 - 4 Years

• No. of Openings

  10

• Education

  12th Pass

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  milanmandal909@gmail.com