Looking For Customer Support Executive

## ** Job Title:** Customer Support Executive

## ** Company:** DTDC Express Ltd

## ** Employment Type:** Full-Time

## ** Location:** Chinarpark, Kolkata

## ** Shift:** Complete Day Shift

**(09:00 AM 05:30 PM or 10:30 AM 07:00 PM)**

**Sunday Fixed Off + Selective Government Holidays**

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## ** Job Summary**

DTDC Express Ltd is looking for Customer Support Executives to manage inbound customer queries, provide shipment-related assistance, and deliver a smooth customer service experience.

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## ** Role Responsibilities**

* Attend **inbound calls** from customers regarding shipments, tracking, delivery status, and service-related queries.

* Record customer complaints and ensure proper follow-up and resolution.

* Provide accurate information and maintain a professional tone during calls.

* Coordinate with delivery teams, hub managers, and internal departments for quick issue resolution.

* Update call records, customer details, and complaint logs in the system.

* Ensure all customer inquiries are resolved within defined timelines.

* Maintain service quality and adhere to company standards and procedures.

* Escalate unresolved issues to the concerned department when required.

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## ** Requirements of the Company**

* Minimum **12th pass / Graduate preferred**.

* **Freshers are NOT eligible** (experience in customer service preferred).

* Strong communication skills in **English, Hindi, and Bengali**.

* Good listening skills and the ability to remain calm under pressure.

* Basic computer knowledge: Email handling, MS Office, and typing skills..

* Professional, polite, and customer-focused attitude.

* Must be punctual and maintain proper attendance.

* Ability to handle continuous customer calls with patience and efficiency.

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## ** Benefits**

* Full-time employment under DTDC.

* No sales target, pure inbound customer support.

* Sunday fixed off + selective government holidays.

* Growth opportunities within the organization.

• Experience

  1 - 4 Years

• No. of Openings

  10

• Education

  12th Pass

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  milanmandal909@gmail.com