Customer Support Executive

We are hiring enthusiastic and customer-oriented individuals to join our DTDC Voice Process team. The role involves handling customer calls, addressing inquiries and complaints, and providing effective solutions €” all while ensuring a professional and positive customer experience.

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Key Responsibilities:

€¢ Handle incoming and outgoing calls in a polite and professional manner.

€¢ Resolve customer queries and complaints efficiently with a problem-solving approach.

€¢ Log and track customer interactions and follow up where necessary.

€¢ Work closely with team members to escalate and resolve complex issues.

€¢ Meet key performance targets including call handling time, resolution rate, and customer satisfaction.

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Requirements:

€¢ Qualification: Minimum 12th Pass / Graduate (any stream).

€¢ Good communication skills in English required.

€¢ Basic computer knowledge.

€¢ Only experienced candidates can apply.

€¢ Must be comfortable with work from office setup.

• Experience

  1 - 4 Years

• No. of Openings

  20

• Education

  12th Pass

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  Chinarpark