Domestic BPO Job Vacancies in Kolkata

We are seeking a Customer Service Associate to join our team in Salt Lake, Kolkata. In this role, you will help customers by answering questions, resolving issues, and providing information about our products and services.Key Responsibilities:1. Assist Customers: Respond to customer inquiries via phone, email, or chat, ensuring clear and courteous communication.2. Resolve Issues: Handle customer complaints and concerns promptly, working toward effective solutions to enhance customer satisfaction.3. Product Knowledge: Maintain a deep understanding of our products and services so you can assist customers accurately and confidently.4. Document Interactions: Keep detailed records of customer interactions and transactions to help track issues and improve service quality.5. Team Collaboration: Work closely with team members and other departments to ensure a seamless customer experience and share feedback on processes.Required Skills and Expectations:Candidates should have passed the 12th grade with a strong desire to learn and grow in the customer service field. Freshers are welcome, and prior experience is not necessary. Excellent communication and interpersonal skills are essential to effectively engage with customers. A positive attitude, patience, and problem-solving abilities are crucial to succeed in this role. You should be comfortable working full time from the office and possess the ability to work under pressure while maintaining a friendly demeanor.

We are looking for enthusiastic and motivated female candidates for the role of Customer Care Executive in Kolkata. This is a full-time, work-from-home opportunity for freshers who have completed their 12th grade.Key Responsibilities:- Respond to Customer Inquiries: You will answer calls and messages from customers, helping them with their questions and concerns to ensure a positive experience.- Provide Product Information: You will share knowledge about our products and services, helping customers make informed decisions based on their needs.- Resolve Issues: You will assist in resolving customer complaints or issues efficiently and professionally, ensuring customer satisfaction.- Document Customer Interactions: You will keep accurate records of customer interactions and feedback, helping the team improve service processes.- Follow Up With Customers: You will proactively reach out to customers to gather feedback and ensure they are satisfied with the service provided.Required Skills and Expectations:Candidates should have strong communication skills, both verbal and written, as you will interact with customers regularly. A friendly and patient attitude is essential to handle various customer situations positively. You should be tech-savvy, with a good understanding of computer systems and software. Time management and the ability to work independently are crucial, as this role requires a strong commitment to meet customer needs from home. A basic understanding of customer service principles will be advantageous.

Technixia Automation Private Limited is seeking enthusiastic and experienced Female Telesales/Telecalling Executives to join our growing team. The ideal candidate should possess excellent English communication skills, prior experience in telecalling or telesales, and the ability to build strong customer relationships through professional communication.Candidates with previous experience in the Automation, Electrical, Industrial, or Technology sector will be given preference, as familiarity with the industry will be an added advantage.This is an excellent opportunity for individuals looking to build a rewarding career in a dynamic and professional work environment.

We are looking for a dedicated Voice Process Executive to join our team in Kolkata. This position is suitable for individuals with 0 to 3 years of experience and requires at least a 12th-grade education. The job will be done from our office, and it involves various tasks centered around customer interaction.Key Responsibilities:- Handling Customer Calls: You will manage inbound and outbound calls to assist customers with their inquiries, ensuring a positive experience throughout the conversation.- Providing Information: Your role will include giving detailed information about products and services, helping customers understand our offerings clearly.- Resolving Issues: You will be responsible for addressing and resolving customer complaints or issues efficiently, aiming for complete customer satisfaction.- Maintaining Records: Keeping accurate records of customer interactions is essential. You will document call details to help improve service and track issues.- Achieving Targets: Meeting personal and team targets for call handling and customer satisfaction is crucial. You will work towards these objectives regularly.Required Skills and Expectations:Candidates must have excellent communication skills in English and Hindi (or regional languages), both verbal and written. Strong listening skills are important to understand customer needs. You should be adaptable, able to handle pressure, and work well in a team. Basic computer skills are necessary for using our call management system effectively. Additionally, a proactive attitude towards problem-solving will be highly valued in this role.

The BPO Telecaller position involves reaching out to customers and providing them with information about our products and services. You will play a crucial role in our customer service team, helping to improve client satisfaction.Key Responsibilities:- Make Outbound Calls: You will contact potential customers to share information about offerings, addressing inquiries and concerns.- Provide Customer Support: Assist customers with their questions, ensuring they receive accurate and timely information to enhance their experience.- Maintain Records: Keep detailed records of customer interactions and necessary feedback, helping to track communication and improve service quality.- Achieve Targets: Work towards achieving daily and monthly call targets, contributing to the overall success of the team and organization.- Follow-Up Calls: Engage with customers who have previously shown interest, ensuring they have the necessary support to make informed decisions.Required skills and expectations include:- Communication Skills: Strong verbal skills are essential for effectively engaging with customers and providing clear information.- Problem-Solving Abilities: You should be able to think critically and resolve customer issues quickly and efficiently.- Time Management: The ability to manage your time effectively is vital, as you'll need to balance calls and maintain records promptly.- Basic Computer Skills: Familiarity with computers and phone systems is necessary for logging customer data and navigating software.- Team Player: Collaboration with team members is important, so being a positive and cooperative colleague will enhance overall team performance. This job is suitable for individuals with 0 to 5 years of experience and a minimum education of 12th pass, with the flexibility to work from home.

NEED CALLER EXECUTIVE FOR DOMESTIC PROCESS

We are looking for a dedicated Customer Support Executive to join our team in Salt Lake, Kolkata. This full-time role is ideal for individuals with 0 to 2 years of experience and a minimum education of 12th pass. As a Customer Support Executive, you will be the first point of contact for our customers, helping them resolve issues and answer their queries. Your role is vital in ensuring customer satisfaction and building a positive relationship with our clients.Key Responsibilities:1. Respond to Customer Inquiries: Assist customers by answering their questions through phone, email, or chat. You must provide clear, helpful responses to enhance their experience.2. Issue Resolution: Identify and solve customer issues promptly. This may involve troubleshooting problems or escalating matters to the appropriate teams, ensuring a smooth resolution process.3. Record Keeping: Maintain accurate records of customer interactions and transactions. This helps in tracking issues and improving our services over time.4. Feedback Collection: Gather customer feedback on products and services. Sharing insights with the team will contribute to better service and product improvements.5. Team Collaboration: Work closely with team members and other departments to address customer needs effectively. Good communication will foster cooperation and enhance overall performance.Required Skills and Expectations:We expect you to have excellent communication skills, both written and verbal, and be able to explain complex information clearly. A strong problem-solving attitude and a friendly demeanor are essential. You should be patient and empathetic, capable of handling challenging situations calmly. Familiarity with computer systems and the ability to learn new software quickly are also important. Drop facilities will be provided during odd shifts. Contact HR Ankita or DM resume.

We are seeking a dedicated Telecaller to join our team. This role involves communicating with customers primarily over the phone to promote our products and services. This is a full-time position based in Salt Lake, and we welcome freshers who have completed at least the 10th grade to apply. The position is work-from-home, providing flexibility for your work environment.Key Responsibilities:- Make Outbound Calls: Reach out to potential customers to introduce and explain our products or services, providing essential information to encourage their interest.- Handle Customer Queries: Respond to questions and provide clear information to ensure potential customers feel valued and understood.- Maintain Call Records: Keep detailed notes of calls made and customer interactions in the provided database for follow-up and tracking purposes.- Achieve Sales Targets: Work toward daily or weekly sales goals by effectively communicating the value of our offerings and closing deals when possible.- Provide Feedback and Suggestions: Share insights from customer interactions with the team to help improve products or services and enhance the overall customer experience.Required Skills and Expectations:Candidates must possess strong communication skills, both verbal and listening, to effectively engage with customers. A friendly and persuasive demeanor is essential for success in this role. Basic computer skills are necessary to manage call logs and records efficiently. Additionally, we expect a commitment to achieving targets and a willingness to learn and grow within the role. Freshers are encouraged to apply, as we provide training and support to help you succeed.

We are looking for a Customer Support Executive to join our team in Kolkata. This role is perfect for individuals who are eager to start their careers in customer service and have a passion for helping others.Key Responsibilities:- Assist Customers: Provide accurate information and support to customers regarding products and services through phone, email, or chat.- Resolve Issues: Identify and troubleshoot customer problems, ensuring timely and effective solutions to enhance satisfaction.- Record Interactions: Keep detailed records of customer interactions, feedback, and inquiries to help improve service quality.- Follow Up: Reach out to customers after resolving their issues to ensure they are satisfied with the outcome and to gather feedback.- Collaborate with Teams: Work closely with other departments to address customer concerns and stay updated on product knowledge.Required Skills and Expectations:- Communication Skills: Strong verbal and written communication skills are crucial for clearly conveying information and understanding customer needs.- Problem Solver: Ability to analyze issues and provide solutions while maintaining a positive attitude even in challenging situations.- Team Player: Demonstrate a willingness to work collaboratively with team members to achieve shared goals.- Adaptable: Be open to learning new skills and adjusting to changes in workload or processes as needed.- Technical Proficiency: Basic computer skills to navigate customer support software and other online tools comfortably.Candidates should be male, have completed their 12th grade, and have 0 to 1 year of experience. This position requires a full-time commitment and will be based in the office.

A telecaller for EMI collection in a bank or finance company needs strong communication skills and basic MS Office knowledge. They will be responsible for contacting customers with overdue payments, resolving queries, and negotiating repayment plans.

We are looking for a Customer Support Executive to join our team in Salt Lake, Kolkata. This is an exciting opportunity for individuals with 0 to 6 years of experience to assist our customers effectively.As a Customer Support Executive, your main responsibility will be to provide excellent service to customers through various communication channels. You will answer queries, resolve issues, and ensure customer satisfaction. Your role will involve actively listening to customer concerns, helping them navigate our services or products, and providing timely solutions.Key responsibilities include responding to customer inquiries via calls, emails, or chat, ensuring that all communications are polite and informative. You will assist with product-related questions and troubleshoot problems as needed. It will be essential to document customer interactions accurately in our system to track issues and solutions effectively. Additionally, you will collaborate with other teams to escalate complex issues that cannot be resolved at your level.We expect candidates to possess strong communication skills, as you will interact with diverse customers daily. Good problem-solving abilities and a friendly demeanor are also crucial to delivering a positive customer experience. Basic computer skills are necessary to navigate our customer management systems efficiently. A high school diploma is required, along with a willingness to learn and adapt to new challenges within a supportive team environment.

We are looking for a motivated Female Tele Caller to join our team in Kolkata. This full-time, work-from-home position is ideal for candidates with 0 to 6 years of experience who have completed at least the 10th grade.Key Responsibilities:- Making Calls: You will reach out to potential customers to inform them about our services and products. Clear communication is essential to convey information effectively.- Listening to Customer Needs: Understanding customer queries and needs is crucial. You should be able to listen patiently and respond appropriately to build rapport.- Updating Records: Maintain accurate records of customer interactions and feedback. Proper documentation helps in tracking calls and understanding customer preferences.- Following Up: You will follow up on leads and ensure consistent communication with potential clients. Regular follow-ups can help convert inquiries into sales.- Meeting Targets: You may have to meet specific call and sales targets. Being goal-oriented and motivated will help you succeed in this role.Required Skills and Expectations:You should have good verbal communication skills in English and Hindi or Bengali. Basic computer knowledge is necessary to update records and manage data. Being organized and self-disciplined is important as this role requires working independently from home. A positive attitude and a willingness to learn will greatly benefit your success in this position.

Job Opening: Non-Voice Robo Process Executive (International Process)Location: [Kolkata/Taratala Webel IT Park Near Jinjira Bazaar]Shift Timing: 1:00 PM 10:00 PM (Fixed Shift)(Drop will be provided to only Girls)Working Days: Monday to SaturdayWeekly Off: Sunday (Fixed)Job Description:We are hiring Non-Voice Robo Process Executives for our international outbound call center. This is a system-based role no calling or voice communication involved. Candidates should be able to understand basic English and follow process instructions accurately.Eligibility Criteria:Minimum Qualification: Class 10 (Matriculation)Age Limit: 18 35 yearsCommunication: Should understand English (reading & comprehension)Experience: Freshers are welcomeKey Responsibilities:Manage automated outbound processes efficientlyMonitor and report system performanceComplete assigned tasks with accuracy and timelinessFollow company SOPs and maintain process qualitySkills Required:Basic computer knowledgeAverage communication skillsAttention to detail and disciplineAbility to follow instructions carefullySalary & Benefits:Fixed Salary (no sales target pressure)Paid Training Provided by CompanyPerformance BonusReferral Incentive ProgramSupportive and growth-oriented work environment

### Job Title: Customer Support Executive (Call Centre)Location: KolkataJob Type: Full-Time#### Job Responsibilities:* Handle inbound and outbound customer calls professionally.* Resolve customer queries in a timely and efficient manner.* Maintain accurate records of customer interactions in the system.* Follow company guidelines and maintain call quality standards.#### Eligibility Criteria:* Minimum Qualification: 12th Pass / Graduate.* Freshers cannot apply.* Minimum 3 months of BPO experience is mandatory.* Intermediate level of English communication is required.* Basic computer knowledge is essential.#### Job Details:* Day Shift only.* Sunday Fixed Off + Selective Government Holidays.* No Sales / No Targets.* KPI-based Incentives.* Immediate Joiners Preferred.#### Salary:* As per industry standards (Based on experience and interview performance). Interested candidates can call or WhatsApp: 6291197911

We are seeking a Customer Service Associate to join our team in Kolkata. This is an excellent opportunity for individuals with little to no experience who are eager to learn and grow in a customer-focused environment.Key Responsibilities:1. Customer Interaction: Engage with customers via phone, email, or chat to address their inquiries and resolve issues. You will be the first point of contact, making a positive impression essential.2. Order Management: Assist customers with placing orders, tracking shipments, and handling returns. You will ensure that all transactions are accurate and timely.3. Problem Solving: Identify customer issues and provide appropriate solutions. This requires patience, empathy, and effective communication skills to ensure customer satisfaction.4. Record Keeping: Maintain accurate records of customer interactions and transactions. This will help in analyzing customer needs and trends for future improvements.5. Collaborate with Team: Work closely with colleagues and other departments to enhance the customer experience. Teamwork is crucial for resolving complex customer inquiries efficiently.To be successful in this role, you should possess strong verbal and written communication skills, a positive attitude, and a willingness to learn. Being organized and detail-oriented will help you manage customer requests effectively. A basic understanding of computers and technology is also important, as you will be using various tools to assist customers.

Job Openings for 20 Customer Service Associate Jobs for Freshers in Kolkata, Patna, Gaya, Purnia, Katihar, Bhubaneswar, Samastipur, Bihar, Paschim Bardhaman, Purba Bardhaman, Hooghly, having Educational qualification of : Higher Secondary, Secondary School, I.T.I., B.A, Bachelor of Hotel Management with Good knowledge in Customer Care, Customer Guidance, Customer Relationship, BPO Operations, Domestic BPO, International BPO, BPO Non Voice, Non Voice Process, Chat Support, Chat Process, BPO etc.

## Job Title: Customer Support Executive## Company: DTDC Express Ltd## Employment Type: Full-Time## Location: Chinarpark, Kolkata## Shift: Complete Day Shift(09:00 AM 05:30 PM or 10:30 AM 07:00 PM)Sunday Fixed Off + Selective Government Holidays---## Job SummaryDTDC Express Ltd is looking for Customer Support Executives to manage inbound customer queries, provide shipment-related assistance, and deliver a smooth customer service experience.---## Role Responsibilities* Attend inbound calls from customers regarding shipments, tracking, delivery status, and service-related queries.* Record customer complaints and ensure proper follow-up and resolution.* Provide accurate information and maintain a professional tone during calls.* Coordinate with delivery teams, hub managers, and internal departments for quick issue resolution.* Update call records, customer details, and complaint logs in the system.* Ensure all customer inquiries are resolved within defined timelines.* Maintain service quality and adhere to company standards and procedures.* Escalate unresolved issues to the concerned department when required.---## Requirements of the Company* Minimum 12th pass / Graduate preferred.* Freshers are NOT eligible (experience in customer service preferred).* Strong communication skills in English, Hindi, and Bengali.* Good listening skills and the ability to remain calm under pressure.* Basic computer knowledge: Email handling, MS Office, and typing skills..* Professional, polite, and customer-focused attitude.* Must be punctual and maintain proper attendance.* Ability to handle continuous customer calls with patience and efficiency.---## Benefits* Full-time employment under DTDC.* No sales target, pure inbound customer support.* Sunday fixed off + selective government holidays.* Growth opportunities within the organization.

We are hiring enthusiastic and customer-oriented individuals to join our DTDC Voice Process team. The role involves handling customer calls, addressing inquiries and complaints, and providing effective solutions all while ensuring a professional and positive customer experience.Key Responsibilities: Handle incoming and outgoing calls in a polite and professional manner. Resolve customer queries and complaints efficiently with a problem-solving approach. Log and track customer interactions and follow up where necessary. Work closely with team members to escalate and resolve complex issues. Meet key performance targets including call handling time, resolution rate, and customer satisfaction.Requirements: Qualification: Minimum 12th Pass / Graduate (any stream). Good communication skills in English required. Basic computer knowledge. Only experienced candidates can apply. Must be comfortable with work from office setup.