Call Center Job Vacancies in Kolkata

As a Tele Counselor, you will play a crucial role in guiding potential students through their educational choices. You will be responsible for providing information and support to individuals interested in various academic programs.- **Conduct Calls**: Make outbound calls to prospective students, explaining available courses, admission procedures, and scholarship options, ensuring they have all the necessary information to make informed decisions.- **Answer Inquiries**: Respond to incoming queries from students via phone or email, addressing their concerns about programs and helping them understand the benefits and features of courses offered.- **Build Relationships**: Establish rapport with students by actively listening to their needs and providing personalized guidance, which helps in fostering trust and encouraging them to enroll.- **Maintain Records**: Document all interactions with students in the database accurately, ensuring that follow-ups are organized and timely to support the admissions process.- **Collaborate with Team**: Work closely with the admissions team and other departments to ensure a smooth information flow and to help coordinate special events, webinars, or informational sessions.To excel in this role, candidates should possess:- Strong communication skills to effectively convey information and engage with diverse audiences.- A proactive attitude and willingness to learn about various educational programs.- Excellent listening skills to understand student needs and provide tailored advice.- Basic computer skills for maintaining records and using customer relationship management (CRM) systems.- A positive and enthusiastic approach to customer service, with the ability to handle inquiries patiently. This position suits individuals who are passionate about education and are eager to help others succeed through informed choices.

As a Team Leader, you will oversee a small group of team members, guiding and supporting them to achieve their goals. Your role is essential in ensuring the team's success and maintaining a positive work environment.Key Responsibilities:- **Supervise Team Performance**: Monitor the progress of team tasks, ensuring that the team is meeting their targets and deadlines effectively.- **Provide Guidance**: Offer assistance and advice to team members, helping them solve issues and improve their skills.- **Facilitate Communication**: Act as the main point of contact between your team and upper management, conveying important information and updates clearly.- **Train and Onboard New Members**: Help integrate new team members into the group by providing them with the necessary training and support on their first days.- **Encourage Team Cohesion**: Foster a collaborative team spirit by organizing team-building activities and promoting a positive attitude among team members.Required Skills and Expectations:- Strong communication skills are essential to articulate ideas and understand team needs clearly.- Organizational skills are necessary to manage tasks effectively and keep the team on track.- A problem-solving mindset will help address challenges that arise within the team and find effective solutions.- Leadership qualities are important, as you will need to motivate and inspire your team to perform their best.- Basic computer skills are required for reporting and communication purposes. This position is ideal for someone entering the workforce who is eager to learn and grow in a leadership role.

Designation - Telesales RepresentativeLocation: Sector V, KolkataShift Timing: 3:00 PM

As a Calling Executive, you will play a crucial role in engaging with customers and promoting our services. Your primary responsibilities will include:- **Making Outbound Calls**: You will reach out to potential or existing customers to provide information about products and services, ensuring clarity and accuracy in communication.- **Customer Engagement**: You will listen to customer queries and concerns, ensuring that each interaction is handled with care and professionalism, leading to high customer satisfaction.- **Data Entry and Management**: You will maintain accurate records of customer interactions and feedback in our database, which helps in tracking performance and providing better service.- **Achieving Targets**: You will work towards meeting daily and monthly call targets, contributing to the team's overall success, and motivating yourself and your peers to excel.- **Team Collaboration**: You will work closely with team members and supervisors to share insights and best practices that enhance the calling process and improve customer experiences.For this role, you should possess the following skills and qualities:- **Strong Communication Skills**: You need to communicate clearly and effectively in both verbal and written forms to build rapport with customers.- **Listening Skills**: Ability to listen carefully to customer needs and respond appropriately.- **Positive Attitude**: A friendly and positive demeanor helps create a welcoming experience for customers.- **Basic Computer Skills**: Familiarity with using computers for data entry and managing customer information is essential.- **Eagerness to Learn**: A strong desire to learn and improve in a fast-paced environment is important, especially for those new to the workforce. This is a full-time position based in Kolkata, suitable for individuals with 0 to 5 years of experience.

Job Title: Business Development Executive (BDE)Department: Sales & Business DevelopmentReporting To: Business Development Manager / Sales HeadEmployment Type: Full-TimeLocation: Canning Street, Bara bazar, 700001About Zenith Metallic Alloy Ltd.Zenith Metallic Alloy Ltd. is a manufacturer/supplier of metallic alloys serving industrial and B2B clients. We are looking for a driven Business Development Executive to help expand our client base, strengthen relationships, and drive revenue growth.Job SummaryThe Business Development Executive is responsible for identifying new business opportunities, generating leads, building and maintaining relationships with prospective clients, and contributing to revenue growth. The role involves understanding customer requirements, presenting the company's products or services, negotiating commercial terms, and achieving sales targets.Key Roles & Responsibilities Generate new business opportunities through cold calling, networking, referrals, and online channels. Build and maintain strong relationships with prospective and existing clients. Present products/services, prepare proposals, negotiate deals, and achieve sales targets. Conduct market research to identify trends, competitor activities, and new business opportunities. Coordinate with internal teams and maintain accurate sales reports and CRM records. Provide post-sales support by following up on orders, payments, and ensuring customer satisfaction and repeat business.Required Qualifications Bachelor's degree in Business Administration, Marketing, Commerce, or a related field. MBA in Marketing or Sales will be an added advantage. Freshers with strong communication skills or candidates with 1-3 years of experience in sales/business development may apply. 1-3 years of experience in tele-sales.Key Skills Excellent communication and interpersonal skills. Strong negotiation and persuasion abilities. Lead generation and prospecting skills. Relationship management and customer service orientation. Sales presentation and closing skills. Market research and analytical skills. Time management and organizational abilities. Proficiency in MS Office (Excel, Word, PowerPoint). Familiarity with CRM software is preferred.Ability to work independently and as part of a team.Apply at: hrzenithmetalicalloy@gmail.com with the subject: Application for BDE for a smooth movement of your profile.

We are looking for a BPO Telecaller to join our team in Kolkata. This is a full-time office job suited for individuals who have recently completed their 10th grade and are eager to start their career in the Business Process Outsourcing sector. **Key Responsibilities:**- **Making Calls:** You will be responsible for reaching out to potential customers to provide information about our services. Your communication skills will help create a positive impression.- **Understanding Customer Needs:** Listen attentively to customers' queries and concerns, ensuring you understand their needs to provide appropriate solutions.- **Recording Information:** Maintain accurate records of customer interactions in our database. This helps in tracking communication and following up effectively.- **Meeting Targets:** Work towards achieving daily and monthly call targets. Your performance will contribute directly to the team's success.- **Providing Feedback:** Share insights and feedback from customers with the team to help improve our services and customer experience.**Required Skills and Expectations:**Candidates should possess strong verbal communication skills, with the ability to convey information clearly and professionally. Basic computer knowledge is essential for data entry and managing customer records. A positive attitude and a willingness to learn are important, as is being a team player who can collaborate effectively with colleagues. Punctuality and reliability are also expected, as this role will require consistent attendance at the office. Previous experience is not required, but any exposure to customer service can be beneficial.

Call and follow up with prospective customers.Explain project details and offers.Schedule site visits for the sales team.Maintain customer records in CRM/Excel.Achieve daily calling and lead generation targets.

As a Telesales Representative, you will play a key role in our sales team, engaging with potential customers over the phone to promote and sell our products or services. This position is located in Kolkata, and we welcome applicants with 0 to 5 years of experience who have completed at least their 12th grade. **Key Responsibilities:**- **Customer Outreach:** Reach out to potential customers through phone calls to introduce our products, build interest, and capture leads.- **Product Knowledge:** Gain a comprehensive understanding of our product offerings to effectively communicate features and benefits to customers.- **Sales Pitch:** Deliver a clear and persuasive sales pitch to convince prospects to make a purchase or schedule further discussions.- **Customer Engagement:** Listen to customer needs and respond to inquiries to build rapport and trust, aiding in closing sales.- **Maintain Records:** Accurately record customer interactions and details of sales processes in our system for follow-up and analysis.- **Meet Targets:** Work towards achieving individual and team sales goals and targets through consistent performance.To be successful in this role, candidates should possess strong communication skills, a positive attitude, and the ability to handle rejection with resilience. Familiarity with basic computer applications and a willingness to learn are essential. We are looking for motivated individuals who can work collaboratively in a team environment and demonstrate a proactive approach to selling.

Greetings from V3 Outsourcing Solutions Pvt Ltd!!!!!We are Hiring !!!!!Requirements:Any Under Graduate or Graduate can applyGood command of the English languageExcellent communication skills, both verbal and writtenWorking Days : Monday to Friday Alternate Saturdays Half DaySundays fixed offAustralia shift : 5.30 am to 2.30 pm with pick up facilityUK shift : 3 pm to 12 am with drop facilityLocation : Salt Lake Sector V,KolkataSalary best in the industryPF / ESIC AvailableIf you are interested, kindly call 8777486901 / 9875609042 for furtherdetails.Regards,Radhika Bhatia.HR Executive.

We are looking for a dedicated Customer Care Executive to join our team. This is a full-time position that will allow you to work from home, making it ideal for freshers who have completed their 12th grade education. Female candidates are encouraged to apply.**Key Responsibilities:**- Responding to Customer Inquiries: You will handle incoming calls, chats, and emails from customers, answering their questions and providing information about our products and services.- Resolving Customer Issues: You will assist customers in resolving complaints or problems related to their orders, ensuring a positive experience for each customer.- Maintaining Customer Records: You will keep accurate and detailed records of customer interactions, noting any issues or feedback to help improve our services.- Providing Product Knowledge: You will stay informed about our products and services so you can give customers the most accurate information and support.- Collaborating with Team Members: You will work with other team members to share information and solve complex issues to enhance customer satisfaction.**Required Skills and Expectations:**Candidates should have excellent communication skills in English, both spoken and written. A pleasant and friendly demeanor is essential for interacting with customers. You should be patient and able to work under pressure, as well as demonstrate problem-solving abilities. Basic computer skills and familiarity with customer service software are also important. Being a team player and being adaptable to changing situations will help you succeed in this role.

We are seeking a dedicated Tele Caller to join our team in Kolkata. The ideal candidate will have 1 to 2 years of experience in telemarketing or customer service. This full-time role requires a proactive approach and effective communication skills to connect with clients.**Key Responsibilities:**- **Conduct Outbound Calls:** You will make calls to potential and existing clients to promote products and services, aiming to generate interest and sales.- **Update Customer Records:** Maintaining accurate customer information in our database is crucial for follow-ups and further communications.- **Respond to Queries:** Addressing customer inquiries in a timely and professional manner helps in building trust and ensuring customer satisfaction.- **Provide Product Information:** Clear explanations about features and benefits of products or services will support customers in making informed decisions.- **Achieve Sales Targets:** Working towards monthly sales goals is essential. You will track your performance and seek guidance when necessary to improve results.**Required Skills and Expectations:**- **Excellent Communication:** Strong verbal skills in English and Hindi are necessary to engage effectively with clients over the phone.- **Listening Skills:** Being attentive to customer needs and concerns enables better service and solutions.- **Persuasive Personality:** Ability to convince potential customers while maintaining a polite and professional demeanor is valued.- **Team Player:** Collaborating with colleagues and sharing insights will contribute to overall team success.- **Reliability:** Punctuality and consistency in attendance are critical for maintaining workflow and meeting targets. If you are a motivated individual with a passion for sales and customer interaction, we would love to hear from you.

Technixia Automation Private Limited is seeking enthusiastic and experienced Female Telesales/Telecalling Executives to join our growing team. The ideal candidate should possess excellent English communication skills, prior experience in telecalling or telesales, and the ability to build strong customer relationships through professional communication.Candidates with previous experience in the Automation, Electrical, Industrial, or Technology sector will be given preference, as familiarity with the industry will be an added advantage.This is an excellent opportunity for individuals looking to build a rewarding career in a dynamic and professional work environment.

As an Admission Counsellor, you will play a critical role in guiding prospective students through the admission process. Your main goal is to help students make informed decisions about their educational journeys.**Key Responsibilities:**- **Counseling Students**: Provide personalized guidance to prospective students, addressing their questions about courses, programs, and the admission process to ensure they understand their options.- **Conducting Interviews**: Assess students' educational backgrounds and aspirations through interviews, helping to match them with suitable programs.- **Managing Applications**: Oversee the application process, ensuring that all required documents are submitted accurately and on time to make the enrollment process smooth for students.- **Follow-Up Communication**: Maintain contact with prospective students, providing updates and encouragement throughout their decision-making journey.- **Organizing Workshops**: Coordinate informational sessions and workshops to present program offerings and admission procedures to a larger audience.**Required Skills and Expectations:**- **Communication Skills**: You should have excellent verbal and written communication skills to effectively interact with students and colleagues.- **Interpersonal Skills**: Strong interpersonal skills are crucial for building rapport with students and making them feel comfortable during consultations.- **Organizational Skills**: You must be detail-oriented and able to manage multiple tasks, such as handling applications and scheduling interviews.- **Educational Background**: A B.A or an Advanced/Higher Diploma is required, showing your foundation in relevant fields.- **Team Player**: You should be able to work collaboratively with other staff members to enhance the student admission experience.This position is suitable for freshers passionate about education and helping others succeed.

we are looking for a smart tele caller, with basic computer skils, tele sales . who join our company deliver service.

We are looking for a dynamic Telesales Executive to join our team at our AJC Bose Road office. The ideal candidate should have 1 to 5 years of experience in telesales and a strong desire to succeed in a target-driven environment.**Key Responsibilities:**- **Generate Leads:** Proactively reach out to potential customers through cold calls to create interest in our products and services.- **Maintain Customer Relationships:** Build and nurture relationships with clients to understand their needs and provide tailored solutions.- **Achieve Sales Targets:** Meet or exceed monthly sales targets by effectively promoting products and closing sales over the phone.- **Manage Customer Data:** Accurately record customer interactions and update the customer database to ensure all information is current and accessible.- **Follow Up on Sales:** Regularly follow up with leads and existing customers to maintain interest and encourage repeat business.**Required Skills and Expectations:**- **Excellent Communication Skills:** You should have strong verbal communication skills, enabling you to convey information clearly and persuasively.- **Sales Ability:** A proven track record in sales and a strong understanding of telesales techniques will be essential for success in this role.- **Product Knowledge:** Willingness to learn about our products and services thoroughly to effectively address customer inquiries.- **Customer Focus:** Must have a customer-first mindset, with the ability to listen and respond to client needs creatively.- **Time Management:** Ability to manage your time efficiently, balancing multiple calls and administrative tasks. If you are a motivated individual who thrives in a fast-paced environment, we invite you to apply for this exciting opportunity.

We are looking for a dedicated Voice Process Executive to join our team in Kolkata. This position is suitable for individuals with 0 to 3 years of experience and requires at least a 12th-grade education. The job will be done from our office, and it involves various tasks centered around customer interaction.**Key Responsibilities:**- **Handling Customer Calls:** You will manage inbound and outbound calls to assist customers with their inquiries, ensuring a positive experience throughout the conversation.- **Providing Information:** Your role will include giving detailed information about products and services, helping customers understand our offerings clearly.- **Resolving Issues:** You will be responsible for addressing and resolving customer complaints or issues efficiently, aiming for complete customer satisfaction.- **Maintaining Records:** Keeping accurate records of customer interactions is essential. You will document call details to help improve service and track issues.- **Achieving Targets:** Meeting personal and team targets for call handling and customer satisfaction is crucial. You will work towards these objectives regularly.**Required Skills and Expectations:**Candidates must have excellent communication skills in English and Hindi (or regional languages), both verbal and written. Strong listening skills are important to understand customer needs. You should be adaptable, able to handle pressure, and work well in a team. Basic computer skills are necessary for using our call management system effectively. Additionally, a proactive attitude towards problem-solving will be highly valued in this role.

We are looking for a dedicated Telecaller Cum Computer Operator to join our team in Bowbazar. The ideal candidate will be responsible for making calls to clients, maintaining records, and performing various computer-related tasks.**Key Responsibilities:**- **Making Outbound Calls:** Contact potential and existing customers to promote services or gather information, ensuring a polite and professional communication style.- **Data Entry:** Accurately enter and update customer information in the computer system, ensuring all data is up to date and correct.- **Customer Support:** Address customer inquiries and provide assistance, aiming to solve any issues they may have during the call.- **Maintaining Records:** Keep detailed records of all calls made and information gathered, which aids in tracking progress and customer feedback.- **Reporting:** Prepare weekly or monthly reports based on the call activities and customer interactions, providing insights for management.**Required Skills and Expectations:**The candidate should have excellent communication skills in English and the local language to converse effectively with clients. Basic computer skills, including proficiency in MS Office, are essential for data entry and reporting tasks. A positive attitude, patience, and empathy towards customers are crucial for this role. Candidates must possess strong organizational skills to handle multiple tasks simultaneously and be detail-oriented to ensure accuracy in data. A minimum of 1 to 3 years of experience in telecalling or a similar role is preferred, and a 10th-grade education is required. Female applicants are encouraged to apply for this full-time position based in the office.

We are urgently hiring for outbound Customer Care Executive candidates. Our organization involves making outbound calls to potential customers or clients in UK to promote a product or service.Responsibilities:Make outbound calls to potential customers or clients to promote products or servicesFollow scripts and guidelines provided by the company to pitch products or services effectivelyAchieve and exceed daily, weekly, and monthly targetsKeep up-to-date with product knowledge to provide accurate information to customersRequirements:Any Under Graduate or Graduate can applyGood command of the English languageFreshers and experienced both can applyExcellent communication skills, both verbal and writtenJob Details:UK Shift time : 3 pm to 12 Midnight with drop facilityMonday to FridayAlternate Saturday Half Day WorkingSunday Fixed OffSalary best in the industryPF / ESIC AvailableIf you are interested, kindly call 8777486901 for further details.Regards,Radhika Bhatia.HR Executive.

Process: UK Survey / UK Telecom / USA TelecomLocation: Salt Lake City , Sector 5 , KolkataUK Timing: 2:30pm to 11:30pm (Monday to Friday)USA Timing : 8pm to 5am (Monday to Friday)Perks and Benefits :Salary best in the industryLucrative incentives on a daily / monthly and Quarterly basisPF providedMediclaim providedTransportation / Travelling Allowance providedRequirements:Excellent communication skills in EnglishHas good interpersonal skillsComfortable with outbound sales Has good selling skillsFresher can apply too

About UsArohi Global Textiles (OPC) Pvt Ltd. is a renowned brand in Lingerie & Underwear Manufacture segment in India. Arohi Provides Premium quality and skin friendly underwear for men, women and kids. Arohi Global Textiles (OPC) Pvt Ltd partners with entrepreneurs and distributors to launch private-label innerwear and underwear lines. Role OverviewWe are hiring 5 Inside Sales Executives to make outbound calls to qualified leads interested in starting a distribution business with Arohi Global. The role is conversion-focused: you will explain our new business model of own brand, answer queries, overcome objections, and convert leads into clients. Immediate joiners preferred.