Customer Relation Officer Female Jobs in Delhi NCR

Job Title: Customer Relations ManagerLocation : Suraj Kund, FaridabadExperience : 2-8 yearsPosition OverviewWe are looking for a dynamic and results-driven Customer Relations Manager to oversee our client relations and enhance the overall customer experience. The Customer Relations Manager will be responsible for building and maintaining positive relationships with clients, ensuring their needs are met and exceeded. This role requires strong interpersonal skills, a deep understanding of real estate processes, and the ability to resolve issues efficiently.Local candidate is preferable.Responsibilities:- Serve as the primary point of contact for clients and existing buyers, addressing inquiries, concerns, and requests promptly and professionally. Build strong relationships with clients, providing personalized service and guidance throughout their real estate transactions.- Oversee the sales process from follow-up, property viewing, closing, ensuring efficiency and accuracy. Addressing any issues that may arise during the sales process in a professional and efficient manner.- Overseeing the maintenance and upkeep of common areas and amenities within the residential society. Coordinating with maintenance staff or external service providers to ensure timely resolution of maintenance issues.- Collaborate closely with sales & property management teams to ensure seamless client experiences. Resolve buyers complaints and escalate issues as needed to ensure timely and satisfactory resolution.- Develop and implement strategies to enhance client retention and foster long-term loyalty.- Stay informed about market trends, industry developments, and competitors to provide insights and recommendations to clients.Qualifications- Bachelors degree in Business Administration, Marketing, Real Estate, or a related field.- Proven experience in customer relations or client management or after sale service within the real-estate industry.

Office Administrator Job Responsibilities:Supports company operations by maintaining office systems and supervising staff.Maintains office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions.Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.Designs and implements office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments.Completes operational requirements by scheduling and assigning employees and following up on work results.Keeps management informed by reviewing and analyzing special reports, summarizing information, and identifying trends.Maintains office staff by recruiting, selecting, orienting, and training employees.Maintains office staff job results by coaching, counseling, and disciplining employees, and planning, monitoring, and appraising job results.Achieves financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.

Hiring of Customer Relations Manager Female Only with Minimum 3-5 years experience At Gurgaon, HaryanaPosition: Customer Relations ManagerIndustry: ConstructionExperience: At least 3-5 yrs.Job Location: Gurgaon, HaryanaSalary Package: 3.6 lpa to 4.8 lpa MaxDESIRED CANDIDATE:Must be an excellent communicator with great people skills.Must have problem solving acumen.Proficiency in EnglishExcellent knowledge of MS OfficeProactive individual with enthusiasm and zeal to perform well independently.JOB RESPONSIBILITIES:Efficiently coordinating with different departments to help complete the post-sale formalities.Develop a rapport with customers, demonstrating a friendly and helpful manner while addressing any queries.Offer timely and adequate redressal of customer grievances, if any.Understand and demonstrate the brand ideals/values in all dealings with our existing or prospective customers.Convey complete and accurate project information to help customers make the best decision.To handle customer communication on platforms and mediums (Calls, Email).Provide resolution to queries within stipulated time.Collect and maintain customer data.Coordinating with various internal departments for customer-related queries.Maintain process and procedure documents for this roleInterview Date: - After resume shortlisted Face to Face