Array ( [0] => customer-care [1] => vikhroli-mumbai ) Customer Care Jobs in Vikhroli,Customer Service Job Vacancies in Vikhroli Maharashtra
17

Customer Care Job Vacancies in Vikhroli

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Communication Customer Support Sales Chat Support International BPO Voice Process Chat Process Executive Domestic BPO International BPO
The main responsibility of a Customer Care Associate is to provide exceptional customer service and support to clients. This includes resolving customer inquiries, complaints, and issues in a timely and professional manner. Key skills for a Customer Care Associate include:1. Communication: Excellent verbal and written communication skills are essential for effectively interacting with customers and colleagues.2. Customer Support: Ability to understand customer needs and provide solutions to their problems in a friendly and efficient manner.3. Sales: Proven track record of upselling.
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Communication
We are seeking enthusiastic and dependable Customer Support Representatives to provide excellent service to our customers. The role involves handling customer inquiries, resolving issues, and maintaining customer satisfaction across various communication channels. This position is available for both day and night shifts to ensure 24/7 support coverage.Key Responsibilities:1. Customer Interaction & Issue ResolutionRespond promptly and professionally to customer inquiries via phone, email, chat, or social media.Handle and resolve product/service issues, complaints, or concerns with empathy and accuracy.Document all interactions clearly in the CRM system.2. Problem SolvingDiagnose and troubleshoot basic technical issues.Escalate complex or unresolved issues to the appropriate department or tier.Follow up with customers to ensure complete resolution.3. Product KnowledgeMaintain up-to-date knowledge of company products, services, policies, and promotions.Provide accurate information and guidance based on customer needs.4. Shift-Specific ResponsibilitiesDay Shift:Handle higher volumes of incoming calls and real-time interactions.Collaborate closely with other departments such as Sales, Technical Support, and Billing during standard business hours.Participate in team meetings, trainings, and daily briefings.Night Shift:Provide continuous support during off-peak hours, ensuring global customer coverage.Monitor and respond to incoming tickets and after-hours inquiries.Handle emergencies or urgent escalations with minimal supervision.Perform quality checks and update knowledge base documentation as needed.Qualifications:High school diploma or equivalent; associates or bachelors degree preferred.Prior experience in a customer support role is a plus.Strong verbal and written communication skills.Ability to work independently and under pressure.Proficient in using customer service software, CRM tools, and ticketing systems.
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Customer Services Executive

Corporate Hub Consultancy

Good Communication Skills Customer Service Customer Care Inbound Voice Process Complaint Handling Voice Support
Full job descriptionJob Title: Customer Service RepresentativeVoice / Non voice processLocation: Malad West, MumbaiSalary: 18k- 30kEligibility Criteria: HSC or GraduateHSC + 6 monthGraduate fresher Good Communication SkillsFor placement call on 8928719603
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Customer Relationship Outbound Calling Inbound Customer Calling Inbound Voice Process Inbound Process Outbound Sales
We have have openings with Multinational BPOS & Reputed BanksCustomer Service, Email, Chat, Sales, Inbund & OutboundFreshers and Experienced can applySalary 15000 to 50000/-pm. + IncentivesLocation across mumbaiNeed fluent verbal english
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Customer Service Associate Fresher

Aerial Telecom Solution Pvt Ltd

  • 0 - 3 yrs
  • 5.0 Lac/Yr
  • Vikhroli Mumbai
Customer Care International Voice Process UK Shift US Shift
Please find below the detailed job description for your reference.Job Location: VIKHROLI, MUMBAIJob Description:Job description: International Voice ProcessResponsibilities: In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines. Candidate expected interactions are within Candidate team and direct supervisor. Candidate will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact Candidate work. Candidate will need to be well versed with basic statistics and terms involved in the day-to-day business and use it while discussing with stakeholders. Candidate will be required to help in the overall team's workload by managing Candidate deliverables and help the team when required. Candidate will be an individual contributor as a part of a team, with a predetermined focused scope of work
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English BPO Customer Service
Hiring For Voice ProcessImmediate JoiningNeed Excellent CommunicationHSC/Graduate Fresher AcceptedSalary Range : 18K - 45K
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  • 1 - 2 yrs
  • 1.5 Lac/Yr
  • Vikhroli Mumbai
Customer Service Representative Telecaller Walk in
Candidates must come in well groomed & formal dress during interview. Candidates wearing jeans are not groomed properly are strictly restricted.Inhand salary package: 14k-15k monthly + added incentives.CTC: 2.1 LPA (Yearly)Consider candidates who have travel time between 1 to 1.5 hrs max.Minimum graduation is mandatory.Please stop accepting candidates profiles who are currently pursuing. They won't be a right fit.Candidate don't have their original graduation hard copy certificates, please don't consider.Please ignore candidates passing graduation in 2023. It is assumed they don't have graduation final degree certificate.Candidate must be comfortable for sales calling role. Don't consider such candidates who are looking for desk job/operation job.Consider such candidates who are confident, have excellent comm skills, committed towards job. HDFC Interview panel team are checking candidates flexibility, toughness through different questions.Candidates must be flexible to come in walk-in interview
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English Fluency Good Communication Customer Service
Hiring For International Bpo??Hsc And Grad Freshers Are Welcome1: Semi Technical At&T Process Location :Airoli Sal Upto 25K2:Uk Customer Service Voice ProcessLocation :Vikhroli Sal Upto 40K4.( Chat Process)Sal Upto 30K Vikhroli8 Medical BillingAiroll/ AndheriSal 30K Us Night Shift Sat &Sun Off Work From OfficeMore Options AvailableTelephonic Interview And Immediate JoiningThanks,Rohan Joshi Recruitment Executive- Selections Hr Services
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Customer Service Executive

Wehire Talent Solutions

  • 0 - 1 yrs
  • 4.5 Lac/Yr
  • Vikhroli Mumbai
Customer Relationship Customer Care Customer Support Customer Service Operations
WeHire Talent Solutions is hiring for leading International BPO-Process- Voice-Shifts Rotational-Salary for Fresher Up to 21K net and for experienced Up to 38K net basis (LDS and relevant experience )- Location- Vikroli- Age limit- Upto 40-Notice Period- 1 month-Qualifications- HSC, Graduates- Experience- Minimum 6 months of International Voice Customer Service experience and above*Graduate freshers are only entertained (Should have all the relevant docs) *Excellent communications required.* 5 days working and 2 rotational week offFor further details contact HR TaraJob Type: Full-timeSalary: 21,000.00 - 38,000.00 per monthSchedule:Rotational shiftSupplemental pay types:Yearly bonusAbility to commute/relocate:Mumbai - 888888, Maharashtra: Reliably commute or planning to relocate before starting work (Required)Education:Higher Secondary(12th Pass) (Preferred)Experience:total work: 1 year (Preferred)Customer service: 1 year (Preferred)Language:English proficiency (Preferred)
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Title:Lead - Customer Service

Delhi Consultancy Services

  • 3 - 8 yrs
  • 25.0 Lac/Yr
  • Vikhroli Mumbai
Order Fulfilment Requirement Vs Commitments (SSA). Commitments Vs Actuals (SSA) Walk in
Competencies/SkillsCommunication Skills (clarity of thought, comprehension)Likely potential for growthJob / Product / Technical Knowledge / Pharma domain knowledgePresentation & Interpersonal skills (If applicable)Managerial or People Management skillsSafety awareness (If applicable)Relevance of Previous ExperienceComprehension, Analytical & Problem solving abilitiesProductivity & Result Orientation (If applicable)AttitudeQualification fitmentSales drive (If applicable)Personality traits (Individualistic / Team player, Out spoken, Maturity level etc.)
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  • 1 - 3 yrs
  • 4.0 Lac/Yr
  • Vikhroli Mumbai
Customer Care Customer Retention Customer Support BPO Customer Service Operations International Voice Process
Customer serviceInternational voice ProcessProcess - Zenia- Graduate/ug 1 yrs exp 42k (Voice) - Felix - G/UG 1yrs exp 42k (Chat)
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Customer Care Executive

UCG eSolutions LLP

  • 0 - 2 yrs
  • 2.3 Lac/Yr
  • Vikhroli Mumbai
Customer Relationship Microsoft Office Customer Care Customer Support CSE
1. Effective inbound and outbound call handling to build a relationship with customer and service provider.2. Answer customer's questions pertaining to service being offered through email and telephone.3. Provide quick resolution to all types of customer related issues.4. Explain and Advice customers on prices, services, variables and options to assist customer in making decision.5. Coordinate and schedule appointments between customers and service providers till the job gets completed.6. Regularly follow up with the customers/ service providers/ sales team for closure of upcoming and ongoing jobs.7. Maintain records of customer & service provider interactions, recording details of inquiries, complaints and comments as well as actions taken.
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International Voice Process

Joulestowatts Business Solutions

International BPO US Shift UK Shift Customer Support Representative International Voice Process Telecalling
Greetings from Joulestowatts!!!We are hiring for International voice process for TOP MNC company@ Vikhroli, Mumbai.Interview rounds CX Screening >> Versant (58 & above) >> CD >> OpsLocation - Return to office (work from office mandatory) therefore Mumbai/Bangalore based candidates ONLY.Shift time - UK Shifts & Working days - Rotational work week (Should be flexible to work for 6 day a week as per business requirement)Fully vaccinatedEducation - Graduates & Undergraduates ( with International Voice Exp ) Flexible to switch activities and roles internally within process and within the deal/project.Job description: International Voice ProcessResponsibilities:Should solve routine problems, largely through precedent and referral to general guidelines.Should interactions are within Candidate team and direct supervisorWill be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact Candidate workNeed to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholdersRequired to help in the overall team's workload by managing Candidate deliverables and help the teamWill be an individual contributor as a part of a team, with a predetermined focused scope of workCheck List1.Should be flexible to work in rotational & night shifts2.Both ways(Pick and drop) free cab facilities will be provided. 3.Willing to Work from the office and C2H roles.4.Candidate Should have all The Educational Documents ( 10th marks sheet , 12th marks sheet ,Graduation all Semester Marks Cards along With Board Certificate , 5.Should have Pan Card And Aadhar Card( Must be matching with educational documents)
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Inbound Customer Service

Surpassing HR Solution

  • 1 - 3 yrs
  • 2.5 Lac/Yr
  • Vikhroli Mumbai
Inbound Customer Service
Hiring for 10 Inbound Customer Service Jobs in Vikhroli Mumbai with minimum 1 Year Experience,Required Educational Qualification is : Other Bachelor Degree with Good knowledge in Inbound Customer Service etc.
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Data Entry Computer Operating BPO Customer Service Any Graduate Data Telemarketing International BPO Call Center Domestic BPO Customer Care Back Office Telecalling Backend Customer Support Office Assistance Outbound Process Voice Process
Hiring For Non Voice Process And Data Entry operator* Data- Entry process* Non Voice Process* Experience 0-2 years* Should have good communication skills.* 10th/12th pass or Any Graduate* No Target
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Telesales Executive

Coppergate Consultants

  • 0 - 6 yrs
  • 2.5 Lac/Yr
  • Vikhroli Mumbai
Customer Relationship Executive Telecaller Telesales Telemarketer Telemarketing Executive Telemarketing Customer Care Associate Lead Generation Executive Business Development Executive
The candidate will be responsible for closing sales deals over the phone and maintaining good customer relationshipsThe candidate must be able to handle outbound & inbound sales callsInitiating sales with potential customers over the phoneListening to the customers' needs to generate salesDevelop and sustain solid relationships with customers to encourage repeat business
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Telecaller

Collection Factory

  • 0 - 6 yrs
  • 1.3 Lac/Yr
  • Vikhroli Mumbai
Telecaller Telesales BPO Customer Care Call Center
Make Outbound Calls To Customers Who Had Been Allotted Loan By The Company.
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