Customer Care Fresher Jobs in Vikhroli

The main responsibility of a Customer Care Associate is to provide exceptional customer service and support to clients. This includes resolving customer inquiries, complaints, and issues in a timely and professional manner. Key skills for a Customer Care Associate include:1. Communication: Excellent verbal and written communication skills are essential for effectively interacting with customers and colleagues.2. Customer Support: Ability to understand customer needs and provide solutions to their problems in a friendly and efficient manner.3. Sales: Proven track record of upselling.

We are seeking enthusiastic and dependable Customer Support Representatives to provide excellent service to our customers. The role involves handling customer inquiries, resolving issues, and maintaining customer satisfaction across various communication channels. This position is available for both day and night shifts to ensure 24/7 support coverage.Key Responsibilities:1. Customer Interaction & Issue ResolutionRespond promptly and professionally to customer inquiries via phone, email, chat, or social media.Handle and resolve product/service issues, complaints, or concerns with empathy and accuracy.Document all interactions clearly in the CRM system.2. Problem SolvingDiagnose and troubleshoot basic technical issues.Escalate complex or unresolved issues to the appropriate department or tier.Follow up with customers to ensure complete resolution.3. Product KnowledgeMaintain up-to-date knowledge of company products, services, policies, and promotions.Provide accurate information and guidance based on customer needs.4. Shift-Specific ResponsibilitiesDay Shift:Handle higher volumes of incoming calls and real-time interactions.Collaborate closely with other departments such as Sales, Technical Support, and Billing during standard business hours.Participate in team meetings, trainings, and daily briefings.Night Shift:Provide continuous support during off-peak hours, ensuring global customer coverage.Monitor and respond to incoming tickets and after-hours inquiries.Handle emergencies or urgent escalations with minimal supervision.Perform quality checks and update knowledge base documentation as needed.Qualifications:High school diploma or equivalent; associates or bachelors degree preferred.Prior experience in a customer support role is a plus.Strong verbal and written communication skills.Ability to work independently and under pressure.Proficient in using customer service software, CRM tools, and ticketing systems.

Full job descriptionJob Title: Customer Service RepresentativeVoice / Non voice processLocation: Malad West, MumbaiSalary: 18k- 30kEligibility Criteria: HSC or GraduateHSC + 6 monthGraduate fresher Good Communication SkillsFor placement call on 8928719603

We have have openings with Multinational BPOS & Reputed BanksCustomer Service, Email, Chat, Sales, Inbund & OutboundFreshers and Experienced can applySalary 15000 to 50000/-pm. + IncentivesLocation across mumbaiNeed fluent verbal english

Please find below the detailed job description for your reference.Job Location: VIKHROLI, MUMBAIJob Description:Job description: International Voice ProcessResponsibilities: In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines. Candidate expected interactions are within Candidate team and direct supervisor. Candidate will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact Candidate work. Candidate will need to be well versed with basic statistics and terms involved in the day-to-day business and use it while discussing with stakeholders. Candidate will be required to help in the overall team's workload by managing Candidate deliverables and help the team when required. Candidate will be an individual contributor as a part of a team, with a predetermined focused scope of work

Hiring For Voice ProcessImmediate JoiningNeed Excellent CommunicationHSC/Graduate Fresher AcceptedSalary Range : 18K - 45K

Hiring For International Bpo??Hsc And Grad Freshers Are Welcome1: Semi Technical At&T Process Location :Airoli Sal Upto 25K2:Uk Customer Service Voice ProcessLocation :Vikhroli Sal Upto 40K4.( Chat Process)Sal Upto 30K Vikhroli8 Medical BillingAiroll/ AndheriSal 30K Us Night Shift Sat &Sun Off Work From OfficeMore Options AvailableTelephonic Interview And Immediate JoiningThanks,Rohan Joshi Recruitment Executive- Selections Hr Services

WeHire Talent Solutions is hiring for leading International BPO-Process- Voice-Shifts Rotational-Salary for Fresher Up to 21K net and for experienced Up to 38K net basis (LDS and relevant experience )- Location- Vikroli- Age limit- Upto 40-Notice Period- 1 month-Qualifications- HSC, Graduates- Experience- Minimum 6 months of International Voice Customer Service experience and above*Graduate freshers are only entertained (Should have all the relevant docs) *Excellent communications required.* 5 days working and 2 rotational week offFor further details contact HR TaraJob Type: Full-timeSalary: 21,000.00 - 38,000.00 per monthSchedule:Rotational shiftSupplemental pay types:Yearly bonusAbility to commute/relocate:Mumbai - 888888, Maharashtra: Reliably commute or planning to relocate before starting work (Required)Education:Higher Secondary(12th Pass) (Preferred)Experience:total work: 1 year (Preferred)Customer service: 1 year (Preferred)Language:English proficiency (Preferred)

1. Effective inbound and outbound call handling to build a relationship with customer and service provider.2. Answer customer's questions pertaining to service being offered through email and telephone.3. Provide quick resolution to all types of customer related issues.4. Explain and Advice customers on prices, services, variables and options to assist customer in making decision.5. Coordinate and schedule appointments between customers and service providers till the job gets completed.6. Regularly follow up with the customers/ service providers/ sales team for closure of upcoming and ongoing jobs.7. Maintain records of customer & service provider interactions, recording details of inquiries, complaints and comments as well as actions taken.

Hiring For Non Voice Process And Data Entry operator* Data- Entry process* Non Voice Process* Experience 0-2 years* Should have good communication skills.* 10th/12th pass or Any Graduate* No Target

The candidate will be responsible for closing sales deals over the phone and maintaining good customer relationshipsThe candidate must be able to handle outbound & inbound sales callsInitiating sales with potential customers over the phoneListening to the customers' needs to generate salesDevelop and sustain solid relationships with customers to encourage repeat business