Customer Support Executive - Freshers

As a Customer Support Executive, you will play a vital role in ensuring customer satisfaction and resolving issues effectively. Your primary focus will be to assist customers with their inquiries and provide support for our products and services.

Key Responsibilities:

- Handle Customer Inquiries: Respond to customer questions via phone, email, or chat to provide information and resolve issues.

- Issue Resolution: Identify problems and provide effective solutions to ensure customer satisfaction and maintain company reputation.

- Documentation: Keep accurate records of customer interactions and transactions for future reference and reporting.

- Product Knowledge: Stay updated on company products and services to offer accurate information and troubleshooting assistance.

- Feedback Collection: Gather customer feedback to improve services and report common issues to management for necessary changes.

Required Skills and Expectations:

The ideal candidate should have excellent communication skills to interact with customers effectively. You should be patient, empathetic, and able to handle stressful situations with a positive attitude. A basic understanding of computers and familiarity with customer support tools is preferred. This role demands dedication and a commitment to helping customers, so being detail-oriented and organized is crucial. Basic experience in customer service is a plus but not mandatory, as on-the-job training will be provided. The position is full-time and requires you to work onsite in Tezpur.

• Experience

  0 - 2 Years

• No. of Openings

  1

• Education

  Graduate

• Role

  Customer Support Executive

• Industry Type

  Recruitment Consulting / Staffing Services

• Gender

  Male

• Age Limit

  20 - 35 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  PF, Petrol Allowance, ESI