Support Executive Job Vacancies in Sonitpur

As a Customer Support Executive, you will play a vital role in ensuring customer satisfaction and resolving issues effectively. Your primary focus will be to assist customers with their inquiries and provide support for our products and services.**Key Responsibilities:**- **Handle Customer Inquiries:** Respond to customer questions via phone, email, or chat to provide information and resolve issues.- **Issue Resolution:** Identify problems and provide effective solutions to ensure customer satisfaction and maintain company reputation.- **Documentation:** Keep accurate records of customer interactions and transactions for future reference and reporting.- **Product Knowledge:** Stay updated on company products and services to offer accurate information and troubleshooting assistance.- **Feedback Collection:** Gather customer feedback to improve services and report common issues to management for necessary changes.**Required Skills and Expectations:**The ideal candidate should have excellent communication skills to interact with customers effectively. You should be patient, empathetic, and able to handle stressful situations with a positive attitude. A basic understanding of computers and familiarity with customer support tools is preferred. This role demands dedication and a commitment to helping customers, so being detail-oriented and organized is crucial. Basic experience in customer service is a plus but not mandatory, as on-the-job training will be provided. The position is full-time and requires you to work onsite in Tezpur.

Company DescriptionWere hiring for a post of CUSTOMER SERVICE EXECUTIVE in Tezpur AirportRole DescriptionThis is a full-time on-site role for a Customer Service Representative in New Delhi. The role involves handling customer inquiries, resolving issues, and providing excellent service to ensure customer satisfaction.QualificationsExcellent communication and interpersonal skillsStrong problem-solving abilities and customer-oriented mindsetAbility to work well in a team and handle high-pressure situationsProficiency in relevant software and databasesPrevious customer service experience is a plusBoth male and female can apply for this post for more information contact on +91-8595112734

Requirements:- Fluent written and spoken NEPALI and English.- Typing Speed of 50wpm- High school diploma, general education degree, or equivalent.- Comfortable using computers.- Should have Laptop or PC(atleast i3 processor & 8GB RAM) to Work from Home.- Should have broadband internet connection- Should have proper power backup system (inverter/ups) for interruption work during power cuts also- Candidate comfortable with Morning shift, Day shift and Night shiftResponsibilities:- Maintaining a positive, empathetic, and professional attitude toward customers at all times.- Knowing our products inside and out so that you can answer questions.- Responding promptly to customer inquiries.- Communicating with customers through various channels.- Acknowledging and resolving customer complaints.- Processing orders, forms, applications, and requests.- Keeping records of customer interactions, transactions, comments, and complaints.- Communicating and coordinating with colleagues as necessary.- Providing feedback on the efficiency of the customer service process.- Ensure customer satisfaction and provide professional customer support.