Opening For Jobs Available For Graduates - Customer Care

Key responsibilities:

1. Respond to customer inquiries: Respond promptly to customer inquiries via phone, email, or chat, addressing their concerns or questions.

2. Provide information about products or services: Educate customers about the company's products or services, explaining features, pricing, and promotions.

3. Handle complaints: Listen to customer complaints, investigate the issues, and provide appropriate solutions or alternatives.

4. Maintain customer records: Keep accurate records of customer interactions, transactions, and feedback in the database.

5. Upsell products or services: Identify opportunities to upsell or cross-sell products or services to customers, increasing sales revenue.

Required skills and expectations:

1. Excellent communication skills: Strong verbal and written communication skills to effectively interact with customers and colleagues.

2. Patience and empathy: Ability to handle difficult customer situations with patience and empathy, ensuring customer satisfaction.

3. Problem-solving skills: Critical thinking skills to analyze customer issues and provide appropriate solutions.

4. Computer proficiency: Proficient in using computers and navigating customer relationship management (CRM) software.

5. Time management skills: Ability to manage time effectively while handling multiple customer inquiries simultaneously.

• Experience

  1 - 4 Years

• No. of Openings

  100

• Education

  12th Pass

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Part Time

• Work Location Type

  Work from Home