Customer Care Job Vacancies in HSR Layout

Job Opening: Customer Service Representative - Traya Voice ProcessCompany: Radical Minds Technologies Pvt. Ltd.Location: HSR Layout, Bengaluru (Work from Office)

As a Customer Engineer, you will play a crucial role in providing excellent technical support and assistance to our clients. You will be responsible for ensuring customer satisfaction by understanding their needs and resolving any issues they encounter with our products and services.**Key Responsibilities:**- **Technical Support:** Provide assistance to customers by troubleshooting and resolving technical issues related to our products, ensuring they receive timely and effective solutions.- **Product Installation:** Assist in installing and configuring our products at client locations, ensuring everything is set up correctly for maximum performance.- **Customer Training:** Educate clients on how to use our products efficiently, helping them understand features and best practices to enhance their experience.- **Feedback Collection:** Gather feedback from customers regarding their experience with our products, which will help us improve our offerings.- **Documentation:** Maintain accurate records of customer interactions and resolutions, helping us track issues and solutions for future reference.**Required Skills and Expectations:**Candidates should have a diploma in a related field and possess strong communication skills to interact effectively with customers. You should be a quick learner, eager to understand technical details, and able to work well under pressure. A problem-solving attitude is essential, along with basic technical knowledge related to our products. Being a team player is important, and you should have the ability to manage time efficiently to handle multiple tasks. Prior experience is not required, but a passion for technology and customer service is a must.

Daily Calling Data will be provided so you have to dial and generate the prospects

Key Responsibilities: Handle inbound and outbound customer calls, emails, and chat queries. Provide accurate information about products/services and resolve issues within definedSLAs. Escalate unresolved issues to the appropriate department and follow up until closure. Maintain detailed records of customer interactions in the CRM system. Coordinate with cross-functional teams to ensure seamless customer experience. Meet daily/weekly performance metrics including response time, resolution rate, andcustomer satisfaction scores Adhere to company policies, shift schedules, and quality standards.Required Skills & Qualifications: 03 years of experience in customer support (freshers can apply). Excellent verbal and written communication skills in English and Hindi. Strong problem-solving and listening skills. Ability to handle high-pressure situations and maintain professionalism. Familiarity with CRM software and ticketing tools is a plus. Willingness to work in rotational shifts and week-offs.

Key Responsibilities:1. Answer customer inquiries via phone, email, and chat: You will be responsible for responding to customer queries promptly and professionally through various communication channels.2. Resolve customer complaints: Address any concerns or issues raised by customers efficiently and effectively to ensure their satisfaction.3. Process orders and returns: Handle customer orders, exchanges, and returns accurately following company policies and procedures.4. Maintain customer records: Keep detailed records of customer interactions, transactions, inquiries, and complaints for future reference.5. Provide product information: Educate customers on product features, pricing, availability, and promotions to assist them in making informed purchase decisions.Required Skills and Expectations:1. Strong communication skills: Ability to articulate information clearly and concisely both verbally and in writing.2. Customer-oriented attitude: A strong focus on providing excellent service and fostering positive customer relationships.3. Problem-solving skills: Capable of identifying issues, analyzing problems, and finding appropriate solutions.4. Basic computer proficiency: Comfortable using email, chat, and customer management systems.5. Patience and empathy: Ability to listen attentively, empathize with customers, and remain calm under pressure.

Job Title: Customer Support ExecutiveSalary Range: 20,000 25,000 per monthExperience Required: Minimum 3 yearsLocation: HSR LayoutJob Type: Full-TimeNote: Preferred Female candidate only.Job Description:We are looking for an experienced Customer Support Executive to join our team. The ideal candidate should have at least 1-3+ years of experience in resolving customer queries, providing excellent support, and ensuring a high level of customer satisfaction.Key Responsibilities:1. Handle inbound and outbound customer queries via phone, email, and chat.2. Resolve customer issues efficiently and professionally.3. Follow up with customers to ensure their issues are resolved to their satisfaction.4. Maintain accurate records of customer interactions and transactions.5. Coordinate with internal teams to escalate and resolve complex issues.6. Maintain a high level of product/service knowledge to provide accurate information.Requirements:1. Minimum 1 year of experience in customer support or a similar role.2. Strong problem-solving and communication skills (both verbal and written).3. Ability to stay calm under pressure and handle difficult situations professionally.4. Good command of English and Kannada5. Good Knowledge in ExcelJob Type: Full-timeExperience:total work: 1 year (Preferred)Work Location: In personJob Type: Full-timeWork Location: In person

Job Summary: The Customer Service Representative serves as the main point of contact for customers, handling inquiries, and providing information about services. The role is focused on ensuring customer satisfaction by offering prompt, friendly, and efficient service.Key Responsibilities:Customer Interaction:Respond to customer inquiries via phone, email, chat in timely manner.Issue Resolution:Identify customer issues and provide solutions, troubleshooting, or escalating to appropriate departments when necessary.Knowledge:Maintain a thorough understanding of services to effectively assist customers and provide accurate information.Customer Feedback:Gather customer feedback and relay any trends or issues to the management team to improve service quality.Record Keeping:Maintain accurate records of customer interactions, transactions, and any follow-up actions taken.Compliance:Ensure all customer interactions and processes comply with company policies, procedures, and regulatory requirements.Skills and Qualifications:Communication:Basic verbal and written communication skills with the ability to clearly articulate information to customers.Problem Solving:Basic analytical and problem-solving skills, with the ability to handle challenging situations effectively.

Assist customers in selecting the right vehicle based on their needs and preferencesBuild and maintain strong relationships with walk-in and prospective clientsClearly explain product features, financing options, and offersFollow up with leads and ensure timely closure of salesCoordinate with the team to ensure smooth delivery and after-sales support

Handle voice non voice process

ROLE - INTERNATIONAL BPO VOICELANGUAGE -ENGLISHQUALIFICATION - DIPLOMA / GRADUATEEXPERIENCE - MINIMUM 1 YEARS IN INTERNATIONAL BPO PROCESSSALARY - 20,000 TO 30,000WORKING DAYS - 5 DAYS WORKINGWORKING TIME - COMPLETE US SHIFTNO CAB FACILITYCONTACT - 6379437433

About the role:Will be responsible for contacting & engaging with customers with care & empathy & responding to their queries in a professional manner. Ensuring customer satisfaction of the highest order. Responsibilities: Handling customer queries and managing customer cordination Approach all queries with customer centric attitude Manage data and MIS reports Offering exceptional customer service and satisfaction Help build and improve processes Adhere to set standards of TAT and SLA Demonstrates customer empathy during all interactions with customers.Candidate requirements:1. Min 1 to 3 years experience in a customer support role2. Can handle voice and non-voice process (chat, email, phone)3. Excellent interpersonal skills 4. Excellent written and oral communication skills in English and Hindi5. A quick learner6. Ability to make high quality decisions & Multi task.

Identify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on those needs.Meet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customerinteractions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersRequired skills:Good Communication Skill.Basic Computer SkillsDiscipline, Positive Attitude & Punctuality

JD - We are seeking a dedicated individual to provide excellent customer service by responding to inquiries, addressing concerns, and resolving issues efficiently through phone,email, and chat interactions,ensuring customer satisfaction while adhering to company policies and procedures. We are giving an opportunity for freshers and experienced candidates to work with us. Requirements : IMMEDIATE JOINING ONLY.Excellent communication skills in English and Hindi mandatory.Other languages required Kannada, Telugu and Tamil.For female only Day ShiftFor male Night shiftFreshersCTC :- 16,400Take Home:- 15,731NO PF Rotational week off Post selection, 10 days of training would be given. During this RS 1500 would be given as a stipend. ExperienceCTC :- 17,400Take Home:- 16,731NO PF Rotational week off Post selection, 10 days of training would be given. During this RS 1500 would be given as a stipend.Qualification - SSLC, PUC, Degree pass / fail

We have vacant of 30 Business Development Executive Jobs in HSR Layout, Bangalore, for Freshers Educational Qualification : Diploma, Professional Degree, B.A, B.B.A, B.Com, Other Bachelor Degree Skill Customer Relationship, Customer Handling, Convincing Power, Communication, Stock Broking, Stock Analysis, Leadership, Lead Generation, Inside Sales, Revenue Generation, Cold Calling etc.

Tele sales, customer supports

Calling to customers and telling them advantages/benefits of the product .

Job Purpose:The Tele caller will be responsible for reaching out to potential donors, volunteers, or beneficiaries on behalf of the NGO. The role involves informing people about the organizations mission, campaigns, and activities, as well as encouraging them to support or participate in various programs.Key Responsibilities:- Outbound Calls: Make outbound calls to individuals, businesses, and other organizations to inform them about the NGOs activities and initiatives.- Donor Engagement: Explain the benefits of supporting the NGO, and persuade potential donors to contribute financially or otherwise.- Data Collection: Accurately collect and record information from calls, including donor details, feedback, and any follow-up required.- Follow-Up: Conduct follow-up calls as needed to confirm support or gather additional information.- Script Adherence: Follow a given script while also being flexible enough to engage in meaningful conversation.- Reporting: Provide daily and weekly reports on calls made, outcomes, and any other relevant metrics.- Feedback Handling: Listen to any concerns or questions from the potential donors or beneficiaries and provide accurate information or escalate the matter as needed.Qualifications:- Education: High School Diploma, Bachelor's Degree- Experience: FRESHER AND EXPERIENCED - Skills:- Excellent verbal communication skills.- THODA ENGLISH AND KANNADA - Ability to handle rejection and maintain a positive attitude.- Basic computer skills, including familiarity with costumer relation management software.Key Competencies:- Empathy and Compassion*: Ability to connect with people emotionally and understand their perspective.-Persuasiveness*: Ability to convincingly present the NGOs goals and needs.- Attention to Detail*: Precision in recording and reporting information.- Time Management*: Ability to manage time effectively

- Salary: Up to 20,000 INR CTC- Incentives: Additional incentives based on performance- Requirements: Graduate Freshers or 12th + 6 months experience- Languages: English + Hindi, Kannada, Tamil, Marathi, Malayalam, Gujarati

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Follow communication procedures, guidelines and policies Proven customer support experience or experience as a client service representative Excellent communication and presentation skills Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize, and manage time effectively Strong phone contact handling skills and active listening Handling calls and Replying to emails

Position::Customer SupportRequirements for South Indian Languages: Tamil + Good English and Understandable Hindi is MandatoryExperience: Freshers are also welcome.Education: Any Graduate (B.tech & BE graduates are not eligible), 12th pass with document is also okMax Age: 30 yrsRole Summary:We are looking for passionate and motivated individuals to join our Customer Support Team. Your main responsibility is to handle customer questions, comments and complaints regarding a particular business. Their ultimate goal is to provide positive customer experiences by enhancing relationships between them.Key Responsibilities: Should be able to answer incoming customer calls and take appropriate action for each call and ensure there are no escalations on the service provided. Should be able to answer emails timely ensuring adherence to the process standards. Follow up customer calls made wherever is necessary Maintain customer satisfaction ratings based on explicit criteria set forth by the company. Attend mandatory training sessions to stay updated on product or company policy changes Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input. Input data into the company- Full-time On-roll Job- Incentive- Mediclaim benefits (Self + Mother & Father)- Work from officeDesired Skills and Requirements:Must have: Strong problem-solving abilities on technical and accounting basics. Knowledge about GST & Tally ERP would be appreciable. Verbal and written communication skills Problem analysis and problem-solving Good data entry and typing skills Listening skills Attention to detail Teamwork High level of professionalism Must be available to work on roster basisGood to have: Experience in a call center or customer service environment.