Customer Care Job Vacancies in Karur

Job Summary: The Customer Experience Manager for Car Service is responsible for overseeing and enhancing the overall customer experience at an automotive service centre. This includes managing customer interactions, ensuring high levels of satisfaction, and addressing customer needs and concerns. The role requires a strong focus on customer service, team leadership, and operational efficiency to ensure that the service centre delivers exceptional service quality and fosters long-term customer loyalty.Key Responsibilities:Customer Interaction Management:Serve as the primary point of contact for customers, ensuring timely and effective communication throughout the service process.Address customer inquiries, complaints, and service-related issues promptly and professionally.Manage and resolve any conflicts or customer complaints, ensuring that issues are handled to the customers satisfaction.Customer Satisfaction & Feedback:Monitor customer satisfaction through surveys, reviews, and direct feedback to identify areas for improvement.Analyze customer feedback and implement strategies to improve the customer service experience.Implement initiatives to enhance customer retention and loyalty, including follow-up calls and post-service communication.Team Leadership and Training:Lead and manage the customer service team, ensuring they provide excellent service and meet performance targets.Train staff on customer service best practices, handling difficult situations, and improving communication with clients.Conduct regular team meetings to discuss customer feedback, performance goals, and new initiatives.Service Process Improvement:Work closely with service technicians and other departments to streamline service processes, reduce wait times, and improve service efficiency.Monitor the flow of vehicles through the service center and identify opportunities for improvement in scheduling, service delivery, and customer interactions.

Job Openings for 30 tele-caller Jobs for Freshers in Chennai,Salem,Madurai,Tiruchirappalli/Trichy,Coimbatore,Erode,Theni,Thoothukudi,Karur,Kambam,Vellore,Thiruvallalar, Chennai,Telecaller,Tamil Telecaller,Tamil Voice process,BPO Executive,BPO Analyst,BPO Customer Support Executive,Inside Sales Executive,Telesales Executive, having Educational qualification of : Higher Secondary, Secondary School, Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, B.A, B.C.A, B.B.A, B.Com with Good knowledge in BPO Call Center,Tele Marketing, Telecaller,Tamil Telecaller,Tamil Voice process,BPO Executive,BPO Analyst,BPO Customer Support Executive,Inside Sales Executive,Telesales Executive etc.Padmini - 9952266167Yogeshwari - 6374857933Shanmathi - 9043906854Pavasree - 7708746113 Abinaya - 7558138656 Jinu - 9095209155

2021 Passout candidates are preferable with System knowledge of (Ms office, Ms, excel, Ms word is preffered)Language Preferable: Multilingual candidates are preferredRoles and Responsibilities: Constant Follow- ups with the marketing executives for the new orders. Regular follow ups for the payments. Need to take care For the marketing executives responsibilities. Regular follow ups for the marketing executives attendance. Regular follow ups for inward and outward of the Orders. Should have a Strong Communication Skills. Multi Lingual candidates are more preferable. Should be good at Basic system knowledge. Should possess any one degree.

* Freshers are preferable.* Process - US Semi Voice Process.* Designation: Customer Support Executive.Required Skills:* Good Oral Communication and Listening Skills are mandatory.* Good to have analytical presentation and communication skills.* Understanding of quality and metrics processes.* Maintains high performance metrics such as quality, productivity, and attendance.* Should be a good team player.

We have vacant of 5 Executive - Customer Care Jobs in Karur for Freshers Educational Qualification : Higher Secondary, Vocational Course, Diploma, Other Bachelor Degree Skill Customer Care Associate etc.

1. Looking for candidates with good academic knowledge.2.Interested to work in Voice / Non Voice , customer support, HR Recruitment, Compliance, Data Annotation etc....3. Willing to learn new things 4.Communication Skills

Answering phones and explaining the product and services offered by the company.Contacting existing customers as well as prospective customers using scripts.Obtaining customer information and other relevant data.Asking questions to the customer and understanding their specifications.

Required for Non Voice ProcessAny Diploma / DegreeIncentives available and Saturday & Sunday Off Timing -7.30 PM to 3.30 AM & 5 Days WorkingOnly Night ShiftAge -18 to 32 YearsLocation - Karur & CoimbatoreInside Work, Good English Communication,Listening skill & System Knowledge, Arrears Also