Customer Care Job Vacancies in Namakkal

Infinity Communications is a customer support and feedback collection company specializing in the transport sector. We have established collaborations with renowned travel agencies across Tamil Nadu, aiming to provide exceptional customer experiences and continuously enhance our services based on valuable feedback.Job Description:Are you a skilled communicator who thrives on understanding customer needs and feedback? We're seeking a Customer Feedback Tele-caller to join our team and play a pivotal role in collecting valuable insights from our customers. As a Customer Feedback Tele-caller, you'll be responsible for conducting surveys, ensuring customer satisfaction, and helping us make informed decisions based on their feedback.Work flow - 200 to 350 calls per day (Dependent)**Female candidates would be preferred . Freshers/ Experienced candidates can apply.Key Responsibilities:Initiate outbound calls to customers to collect feedback.Conduct surveys and questionnaires to gather insights on our products/services.Actively listen to customers' opinions and concerns.Document feedback accurately in excel sheet/google sheets.Collaborate with the customer support team to address any immediate concerns.Requirements:Proven experience in customer service or telemarketing.Basic communication skills, both verbal and written.Empathetic and patient approach when dealing with customers.Strong active listening skills to understand customer feedback.Detail-oriented with the ability to document feedback accurately.High school diploma or equivalent; higher education is a plus.PC or Laptop mandatory.Benefits:Competitive salary based on term of work.Performance based salary increments.Comprehensive training in feedback collection techniques.Supportive and collaborative work environment.Career development opportunities within the company.Additional such as flexible hours and remote work options.

Educational trust Managemnt and Development

*Branch managers lead their office location and motivate their team to achieve the branch's goals.*They oversee the day-to-day operations of the branch, ensuring efficiency and compliance. *They drive revenue and business growth by setting sales targets, developing marketing strategies, and fostering relationships with local businesses. *They develop and maintain good relationships with customers. *They ensure that companies operating in capital markets do so according to the industry regulations. *They should have excellent organizational skills, time management and multitasking ability, and a proven track record of successful leadership.

Delivery Boy is the responsible to deliver the products to customer (B2C & B2B) without missing and damage in safe manner. And payment collection from customer as well (Payment Mode: Cash, UPI, Any Card, Bank Transfer, Credit). Deliver boy riding by our company vehicle OR sometimes them own vehicle also (If Delivery boy using them own vehicle, Company will provide the allowances). Delivery boys must support / coordinate / execute the inward & outward materials for Store and Warehouse from somewhere (our Supplier / Warehouse). Delivery boys is responsible of the packing of customer ordered products to arrange the delivery with our store documents.Delivery Boy need to coordinate with store / warehouse in charge and admin also. He must report to Store In charge / Admin, according to Delivery department.Eligible: * Two-Wheeler / Four-Wheeler License is Mandatory.* Any QualificationWorking Time:B2C Team - Delivery Boy: 10:00 am to 09:00 pm with lunch break.B2B Team - Delivery Boy: 9:00 am to 08:00 pm with lunch break.Above working time may vary according to Company Policy and work situation.Vacancy: 04 nos.Salary Range: Rs. 9,000 to 13,000He has the paid holiday (02 days / Month) and limited public holiday, as per company declaration. Contact Details: +91-9043426746 / admin@gangasupermarket.in

Strong communication skillsAccounting skillsMarketing knowledgeTechnical as well as mechanical skillsA charismatic, business-savvy personalityThey should be detail-oriented and alsoin addition, Troubleshooting skillsSales and management experienceCustomer serviceDealership experienceas well as should possess Leadership experience

Basic job involves greeting walking showroom customers; listen to their requirements advising them range of paint shades and its qualities suggest them most suitable item and improve sales. Field sales executives are required to visit client homes/office and attend their requirements.1. Identify walk-in customers at store and convert as painting business2. At home consultation, Product/Shade selection support and quotation sharing3. Coordinate with the painting contractor and give work schedule4. Supervision of Work-in-Progress Sites.5. Ensure prompt payment collection from the customers as per defined payment terms.6. Ensure work is completed as per customer expectation with good Net Promoter Score.7. Bike mandatory.8. This is Sales Job both showroom and field sales9. Maintain the paint counter and aisles on a daily basis10. Offer color matching expertise and paint product selection advice11. Establishing relationships and working with customers; Buying experience a plus12. A commitment to service excellence and customer satisfaction. 13. Solid team player with excellent interpersonal skills.Salary 19,520-23000/- Gross plus incentives and allowancesMust requirement Any Graduates with 50% and above marks (passed candidates only) with no gap in studies Under 25 years of age with min 6 M to 1 yr experience of Sales & marketing. Candidates should be local and fluent in Tamil and EnglishLocations:Ranipet, Hosur, Vaniyambadi, Tirupathur, Namakkal, ottanchatiram, Kovilpatti

Answering phones and explaining the product and services offered by the company.Contacting existing customers as well as prospective customers using scripts.Obtaining customer information and other relevant data.Asking questions to the customer and understanding their specifications.

*Service managers are responsible for providing excellent customer service and building lasting relationships with customers.*They oversee and guide the activities of their service team, including hiring and training employees.*They develop problem management and service improvement plans, and resolve emergency issues.*They need to be able to communicate with customers and other employees constantly.*They need leadership skills to effectively hire and train employees, and organize other departments.*They also develop and implement service strategies to meet customers' needs and improve service quality*Additionally, They monitor service metrics, analyse customer feedback and address any gaps or areas for improvement.

Being able to work in a team.Patience.Ability to remain calm under pressure.Friendly and tactful personality.Good timekeeping.Open minded attitude.Being able to handle complaints and difficult situations.