Customer Service Associate || Freshers & Experienced

Key Responsibilities:

1. Answer customer inquiries via phone, email, and chat: You will be responsible for responding to customer queries promptly and professionally through various communication channels.

2. Resolve customer complaints: Address any concerns or issues raised by customers efficiently and effectively to ensure their satisfaction.

3. Process orders and returns: Handle customer orders, exchanges, and returns accurately following company policies and procedures.

4. Maintain customer records: Keep detailed records of customer interactions, transactions, inquiries, and complaints for future reference.

5. Provide product information: Educate customers on product features, pricing, availability, and promotions to assist them in making informed purchase decisions.

Required Skills and Expectations:

1. Strong communication skills: Ability to articulate information clearly and concisely both verbally and in writing.

2. Customer-oriented attitude: A strong focus on providing excellent service and fostering positive customer relationships.

3. Problem-solving skills: Capable of identifying issues, analyzing problems, and finding appropriate solutions.

4. Basic computer proficiency: Comfortable using email, chat, and customer management systems.

5. Patience and empathy: Ability to listen attentively, empathize with customers, and remain calm under pressure.

• Experience

  0 - 4 Years

• No. of Openings

  30

• Education

  10th Pass

• Role

  Customer Care Associate

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office