Support Executive Job Vacancies in HSR Layout

As an Information Technology Executive, you will play a vital role in supporting our organization's IT needs. You will be responsible for ensuring the smooth operation of our computer systems and assisting team members with technical issues.**Key Responsibilities:**- **Technical Support:** Provide assistance to employees with hardware and software problems, ensuring timely resolution and minimal disruption to work.- **System Maintenance:** Regularly check and update the organizations IT systems to ensure they are functioning well and securely.- **Network Management:** Monitor and maintain the company's network infrastructure to ensure reliable internet and connectivity for all users.- **Documentation:** Keep detailed records of IT issues and resolutions, creating a knowledge base for future reference.- **User Training:** Conduct training sessions for staff to improve their understanding of IT systems and best practices for usage.- **Vendor Coordination:** Liaise with external vendors for hardware and software purchases, repairs, or support, ensuring the best service and prices.**Required Skills and Expectations:**- A minimum of 3 years of experience in an IT role demonstrating strong technical knowledge and problem-solving skills.- Proficiency in various operating systems and software applications, with a keen ability to learn new technologies quickly.- Strong communication skills are essential for effectively assisting users and working with team members.- Must demonstrate the ability to work independently as well as part of a team in a fast-paced environment.- A proactive attitude towards technology challenges and a commitment to improving IT practices within the organization.

Key Responsibilities: Handle inbound and outbound customer calls, emails, and chat queries. Provide accurate information about products/services and resolve issues within definedSLAs. Escalate unresolved issues to the appropriate department and follow up until closure. Maintain detailed records of customer interactions in the CRM system. Coordinate with cross-functional teams to ensure seamless customer experience. Meet daily/weekly performance metrics including response time, resolution rate, andcustomer satisfaction scores Adhere to company policies, shift schedules, and quality standards.Required Skills & Qualifications: 03 years of experience in customer support (freshers can apply). Excellent verbal and written communication skills in English and Hindi. Strong problem-solving and listening skills. Ability to handle high-pressure situations and maintain professionalism. Familiarity with CRM software and ticketing tools is a plus. Willingness to work in rotational shifts and week-offs.

Job Title: Customer Support ExecutiveSalary Range: 20,000 25,000 per monthExperience Required: Minimum 3 yearsLocation: HSR LayoutJob Type: Full-TimeNote: Preferred Female candidate only.Job Description:We are looking for an experienced Customer Support Executive to join our team. The ideal candidate should have at least 1-3+ years of experience in resolving customer queries, providing excellent support, and ensuring a high level of customer satisfaction.Key Responsibilities:1. Handle inbound and outbound customer queries via phone, email, and chat.2. Resolve customer issues efficiently and professionally.3. Follow up with customers to ensure their issues are resolved to their satisfaction.4. Maintain accurate records of customer interactions and transactions.5. Coordinate with internal teams to escalate and resolve complex issues.6. Maintain a high level of product/service knowledge to provide accurate information.Requirements:1. Minimum 1 year of experience in customer support or a similar role.2. Strong problem-solving and communication skills (both verbal and written).3. Ability to stay calm under pressure and handle difficult situations professionally.4. Good command of English and Kannada5. Good Knowledge in ExcelJob Type: Full-timeExperience:total work: 1 year (Preferred)Work Location: In personJob Type: Full-timeWork Location: In person

About the role:Will be responsible for contacting & engaging with customers with care & empathy & responding to their queries in a professional manner. Ensuring customer satisfaction of the highest order. Responsibilities: Handling customer queries and managing customer cordination Approach all queries with customer centric attitude Manage data and MIS reports Offering exceptional customer service and satisfaction Help build and improve processes Adhere to set standards of TAT and SLA Demonstrates customer empathy during all interactions with customers.Candidate requirements:1. Min 1 to 3 years experience in a customer support role2. Can handle voice and non-voice process (chat, email, phone)3. Excellent interpersonal skills 4. Excellent written and oral communication skills in English and Hindi5. A quick learner6. Ability to make high quality decisions & Multi task.

Tele sales, customer supports

Job Purpose:The Tele caller will be responsible for reaching out to potential donors, volunteers, or beneficiaries on behalf of the NGO. The role involves informing people about the organizations mission, campaigns, and activities, as well as encouraging them to support or participate in various programs.Key Responsibilities:- Outbound Calls: Make outbound calls to individuals, businesses, and other organizations to inform them about the NGOs activities and initiatives.- Donor Engagement: Explain the benefits of supporting the NGO, and persuade potential donors to contribute financially or otherwise.- Data Collection: Accurately collect and record information from calls, including donor details, feedback, and any follow-up required.- Follow-Up: Conduct follow-up calls as needed to confirm support or gather additional information.- Script Adherence: Follow a given script while also being flexible enough to engage in meaningful conversation.- Reporting: Provide daily and weekly reports on calls made, outcomes, and any other relevant metrics.- Feedback Handling: Listen to any concerns or questions from the potential donors or beneficiaries and provide accurate information or escalate the matter as needed.Qualifications:- Education: High School Diploma, Bachelor's Degree- Experience: FRESHER AND EXPERIENCED - Skills:- Excellent verbal communication skills.- THODA ENGLISH AND KANNADA - Ability to handle rejection and maintain a positive attitude.- Basic computer skills, including familiarity with costumer relation management software.Key Competencies:- Empathy and Compassion*: Ability to connect with people emotionally and understand their perspective.-Persuasiveness*: Ability to convincingly present the NGOs goals and needs.- Attention to Detail*: Precision in recording and reporting information.- Time Management*: Ability to manage time effectively

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Follow communication procedures, guidelines and policies Proven customer support experience or experience as a client service representative Excellent communication and presentation skills Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize, and manage time effectively Strong phone contact handling skills and active listening Handling calls and Replying to emails

We are looking for 10 Software Implementation Executive Posts in HSR Layout, Bangalore,Software Implementation Executive, with deep knowledge in Software Implementation Executive and Required Educational Qualification is : B.C.A, B.Tech/B.E, M.C.A

Were looking for a Customer Support Executive to our company ONROADZ CAR RENTALS PVT LTD who can provide excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!Roles and responsibilities for Customer support executive :Provide customer support through phone and chatServe as a point of contact for customer support and complaintsProactively identify, investigate, and resolve recurring customer support issuesMaintain appropriate files regarding each customer interactionContribute to the development of future customer support processesCommunicate effectively with peers and managersCommunicate to customers during outbound phone callsVerifies customer requests are accurate and consistent Manage large amounts of incoming phone callsHandle cancellations and renewalsProvide account information and statusManage all customer issues and requestsDevelop and improve customer experienceRequirements for Customer Support Executive:Minimum 2+ years of Proven experience in customer support.Sound problem-solving skills to find the root cause of customer issues.Ability to do multi-task, prioritize, and manage time effectivelyExcellent verbal and written communication in English Strong analytical skillsStrong customer service skillsHigh school diploma or equivalent degreeContact Person: Gobika HR

Candidates should speak good English and should be fluent.Domestic Process: English and Hindi are mandatory for few companies.English + Other regional languages can also apply.Based on the communication the salary will be paid.It is a Rotational shift and Rotational Offs.5 Days working and 2 days off for international process.

Hey Hiring For Domestic Voice ProcessEnglish And Hindi Mandatory Good Communication Is A Must Education : 12Th Pass Or Graduate Experience : Freshers Work Location : Hsr Layout, Bangalore Training Location: Indiranagar, Bangalore Salary: 2 Months 10K Will Be Paid 3Rd Month Salary Will Be 23K In Hand 6 Days Working And One Rotational Off Day ShiftNo Cab Facility 2 Months Of Training For Freshers Will Be Given And Stipend Of 10K Will Be Paid During Training After Completion Of Training Salary 23K In Hand Only For Freshers

Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service. Ensures that appropriate actions are taken to resolve customers problems and concerns.

Roles and Responsibilities: Handle Customer's Inbound and Outbound Calls. Solving Queries of the Customers Telling Customers about our Products / Offers / Services. Basic Computer Knowledge. Speak Fluent English and Hindi Language No Targets and Incentives. Flexible to work in a shift (one fixed off).

We are looking for Female Call Center Support for a Uniform Manufacturing and Distribution Company who will be responsible for providing exceptional customer service to customers by answering questions, addressing customer concerns, and resolving issues. The Call Center Support must possess excellent verbal and written communication skills and be able to quickly troubleshoot customer inquiries.The primary responsibilities of the Call Center Support include:Responding to customer inquiries and providing customer support in a polite and professional mannerInvestigating customer issues and providing solutions in a timely mannerDocumenting customer interactions and updating customer records in the company databaseResolving customer complaints in accordance with company policies and proceduresAssisting customers with placing orders, tracking orders, and making returnsUp-selling and cross-selling products and services to maximize customer satisfactionStaying up-to-date on product knowledge and customer service policiesMaintaining customer satisfaction by monitoring customer feedback and adjusting customer service strategiesOther duties as assigned.

We are looking for young and energetic candidate for your Customer Support Team.* Candidate must be fluent in all the south Indian Languages like Kannada, Telugu, Tamil, Malayalam and must know Hindi and English.* Work from office is preferred.* Office location is HSR Layout Bangalore.* Rotational Shift with Rotational Off.

Job responsibilities:Handling outbound/inbound orders & ticketsHandling inbound/outbound chats & emailsOrder managementProviding a high level of customer experienceFollowing companies vision and protocolsContinuous learning & self-improvementReady to help others and service customers through managing orders.Passionate to work with the Automobile Service IndustryQualifications and Skills:Any qualification with good communication skills.English, Kannada & Hindi Mandatory. Knowing other regional language is added benefitFlexible to work in rotational shifts & a good team player.Freshers' can apply.Job Types: Full-time, Regular / PermanentBenefits:Health insurancePaid sick timeProvident FundSchedule:Rotational shift

Job descriptionAyu Health is actively Hiring Customer Support Executive for voice supportJob DescriptionAs a Customer Support Executive, you will be in charge of managing inbound and outbound calls from patients to our support line. This will entail identifying the patient's problem, seeking advice from the doctor, and leading the patient through the therapy, method, technique, benefits, precautions, and post-treatment do's and don'ts, as well as essential pre- and post-treatment follow-ups.RequirementsQualification: - 12th & Graduates.Communication Skills English + Kannada + HindiExperience: - 6 months & 1 years in voice processCTC: - 22000/- to 30000/-(CTC is determined by interview performance and prior work experience.)Working Hours: General Shift and Night Shift (extra 5000/- as night shift allowance)Age limit: 20 to 30 years old.Responsibilities Assisting patients with their problems and ensuring their satisfaction Arranges for all patients' appointments and referrals. Brainstorming conversion-boosting concepts. Developing knowledge of patient needs and trends to improve overall satisfaction and loyalty Serving as a backup when other employees are on leave Developing knowledge of patient needs and trends to improve overall satisfaction and loyalty Serving as a backup when other employees are on leave Making decisions when needed without supervision to ensure a smooth customer experience Taking decisions when needed without supervision to ensure a smooth customer experience Set of abilities

To provide a seamless experience addressing customer's questions or issues over the phone and to efficiently fulfil all the assigned job responsibilities as per the prerequisites.

About Shoppre:Shoppre enables consumers & businesses across the globe to shop from any Indian online stores and get it delivered at their doorstep. Established in 2017, Shoppre has been able to reach 140+ countries across the globe and is growing at almost 200% year-on-year. Started by two women entrepreneurs, currently its a young team of 60+ on this mission to simplify cross-border e-commerce.Responsibilities:Handling customer queries from different sources such as chats, calls, emails.Ensuring a disciplined follow-up mechanism to acquire customers Devising new plans to attract new customers or old customers to make a transaction.Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Conducting quality assurance surveys with customers and providing feedback to the staff.Maintaining a pleasant working environment for your team.Requirements: Any Bachelor's DegreeExcellent interpersonal, written and oral communication skills.Computer skills.Knowledge of mediation and conflict resolution techniques is preferable.Freshers can applyLocation: Indian Shoppre Pvt Ltd,,#218/190, Outer Ring Road,Agara, Sector 1,H.S.R. Layout, Bengaluru - 560102, Karnataka, IndiaWorking hours: 2 Shifts ( 9 AM - 6 PM and 2 PM to 11 PM ). Rotational week-offWork Type: Work From Office

We are Looking for a Tele Operator who will be responsible for1). handling the mail and calls2). managing the data3). Converting calls into sales