Looking For Customer Support Executive

Key Responsibilities:

● Handle inbound and outbound customer calls, emails, and chat queries.

● Provide accurate information about products/services and resolve issues within defined

SLAs.

● Escalate unresolved issues to the appropriate department and follow up until closure.

● Maintain detailed records of customer interactions in the CRM system.

● Coordinate with cross-functional teams to ensure seamless customer experience.

● Meet daily/weekly performance metrics including response time, resolution rate, and

customer satisfaction scores

● Adhere to company policies, shift schedules, and quality standards.

Required Skills & Qualifications:

● 0–3 years of experience in customer support (freshers can apply).

● Excellent verbal and written communication skills in English and Hindi.

● Strong problem-solving and listening skills.

● Ability to handle high-pressure situations and maintain professionalism.

● Familiarity with CRM software and ticketing tools is a plus.

● Willingness to work in rotational shifts and week-offs.

• Experience

  1 Years

• No. of Openings

  30

• Education

  Graduate

• Role

  Customer Support Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  connect & heal office, HSR layout 1st Phase