Customer Care Graduate Jobs in Chennai

Job Title: Customer SupportQualification: Any Degree Graduates (English and Hindi Speaking)Gender: Female only Experience: 0-5 YearsLocation: ChennaiJOB DESCRIPTION:* Handle customer complaints provide appropriate solutions and alternatives within thetime limits; follow up to ensure resolution.

Position: Chat Process ExecutiveDepartment: Customer SupportExperience: 2 - 3 YearsEmployment Type: Full-TimeLocation: Perungudi, ChennaiJob SummaryWe are looking for a Chat Support Executive - Chat Process to provide technical assistance to customers through live chat. The candidate will be responsible for understanding customer issues, troubleshooting basic technical problems, providing accurate solutions, and ensuring a positive customer experience.Key Responsibilities- Handle customer technical queries through live chat in a professional and timely manner.- Understand customer concerns and identify the root cause of technical issues.- Provide step-by-step troubleshooting and appropriate solutions through chat.- Assist customers with product/service-related technical issues.- Follow predefined troubleshooting procedures, scripts, and Standard Operating Procedures (SOPs).- Escalate complex or unresolved issues to the appropriate technical team.- Maintain accurate records of customer interactions and issue resolutions.- Follow up on pending or escalated issues whenever required.- Maintain proper chat etiquette, professionalism, and customer-friendly communication.- Meet defined AHT, FCR, CSAT, quality, productivity, and response-time targets.Required Skills & Qualifications- 6 months - 3 years of experience in Technical Support, Chat Support, Customer Support, or IT Support.- Good written communication skills in English.- Basic knowledge of computers, operating systems, internet, and common technical troubleshooting.- Good typing speed and accuracy. (Avg 30 WPM)- Ability to multitask and handle multiple chat interactions when required.- Customer-focused attitude with good patience and professionalism.- Willingness to work in rotational shifts, if required.

Position: Front Office Executive / Receptionist - Wellness & HospitalityCandidate: FemaleAge: 25-35Experience: 1-3 yearsBackground: Hotel / Resort / Spa / Wellness Centre / HospitalityMust have: Good grooming + pleasant personality + English communication + guest handlingPreferred: Hotel Management / Hospitality qualification

We are looking for a motivated and skilled Restaurant Manager to lead our team in Chennai. This role requires hands-on experience and a passion for delivering excellent dining experiences. Key Responsibilities:- Staff Management: Oversee the restaurant staff, including hiring, training, and scheduling. Ensuring that everyone understands their roles helps maintain a smooth operation. - Customer Service: Provide outstanding service to guests, ensuring their needs are met and any issues are quickly resolved. Happy customers lead to repeat business.- Inventory Control: Manage stock levels of food and supplies, placing orders as needed. Keeping track of inventory is crucial to minimize waste and meet customer demand.- Financial Management: Monitor daily sales and expenses, ensuring that the restaurant operates within budget. Understanding profits and losses helps keep the restaurant financially healthy.- Quality Assurance: Maintain high standards of food quality and cleanliness. Regularly checking food presentation and safety helps uphold the restaurant's reputation.- Marketing and Promotion: Collaborate on strategies to attract new customers. Innovative promotions can help boost sales and bring in foot traffic.Required Skills and Expectations:- A minimum of 1 to 2 years of experience in restaurant management is essential. Familiarity with restaurant operations and customer service is required.- Ability to lead a team effectively while fostering a positive work environment.- Strong communication skills to interact with both guests and staff.- Proficiency in basic financial management and inventory systems.- A detail-oriented mindset to ensure high standards are always met. Candidates should possess a Bachelor's degree in Engineering or a related field and be ready for a full-time position in the office environment. Male applicants are preferred.

Job ResponsibilitiesWelcome customers and understand their requirements.Explain product features, specifications, offers and pricing.Promote and sell products inside the showroom.Demonstrate products and help customers choose the right product.Achieve daily, weekly and monthly sales targets.Maintain good customer relationships and provide basic after-sales support.Keep the product display area neat and attractive.Coordinate with the showroom sales team and store staff.Maintain basic sales/customer records.ProductsLaptops & DesktopsCCTV & Surveillance ProductsPrinters & AccessoriesComputer AccessoriesNetworking ProductsOther IT & Electronic Products

We are seeking a motivated BPO Telecaller to join our team in Anna Nagar. This position is perfect for freshers looking to start their careers in the business process outsourcing sector. The ideal candidate will be female and should be ready to work full-time in an office setting.Key Responsibilities:- Making Calls: Reach out to potential clients or customers to promote services and gather feedback, ensuring effective communication throughout.- Handling Inquiries: Respond to customer questions and concerns, providing accurate information and resolving issues to enhance customer satisfaction.- Data Entry: Maintain and update customer information in the database, ensuring that all records are accurate and current for future reference.- Following Scripts: Use given scripts and guidelines during calls to maintain consistency and clarity in messaging.- Reporting: Document call outcomes and maintain logs to assist the management in analyzing telemarketing efforts and improving strategies.Required Skills and Expectations:- Communication Skills: Strong verbal communication skills are essential for effectively addressing customer needs and promoting services.- Listening Skills: Active listening abilities are crucial for understanding customer inquiries and responding appropriately.- Team Player: Willingness to work collaboratively with colleagues to achieve team goals and maintain a positive work environment.- Adaptability: Openness to learning and adapting to new processes and technologies in a dynamic work setting.- Basic Computer Knowledge: Familiarity with computer systems and data entry processes to accurately manage customer information.

We are looking for a dedicated BPO Telecaller to join our team in Anna Nagar, Chennai. This full-time role is ideal for fresh graduates who want to start their career in the BPO industry. Key Responsibilities:1. Customer Interaction: Engage with customers through phone calls, addressing inquiries, and providing relevant information about our services.2. Lead Generation: Identify potential customers and update leads in our database while ensuring proper follow-up for conversions.3. Problem Resolution: Listen to customer concerns and provide appropriate solutions, escalating issues when necessary to maintain customer satisfaction.4. Reporting: Maintain accurate records of calls and customer interactions in our system to track performance and follow-up actions.Required Skills and Expectations:Candidates should possess excellent communication skills in English and Tamil, paired with a friendly and professional demeanor. The ideal candidate is a quick learner with a positive attitude and the ability to handle multiple tasks efficiently. Basic computer skills are necessary, along with the capability to navigate through various software applications. We expect candidates to work full-time from the office and demonstrate a commitment to continuous learning and improvement in customer service techniques. A team-oriented mindset and the ability to thrive in a fast-paced environment are essential for success in this role. CONTACT : SOWMIYA - 9551550768

Very urgent openings in Home appliances Work Location:Chennai (Velecherry) Customer care Executive: 6

RolesHandle Customer Queries via Calls and EmailsResolve the complaints within the TATCustomer SatisfactionResponsibilityCoordinate with Multiple teams to resolve the customer complaintAchieving all the metricsRequirementsGraduateMust be having Hindi / English FluencyInterested to work both in Rotational & Fixed ShiftVoice / Email Experience

We are seeking a dedicated BPO Customer Support Executive to join our team. This role is suitable for individuals with 0 to 6 years of experience and offers a work-from-home arrangement. The ideal candidate should be enthusiastic about helping customers and providing exceptional service. Key Responsibilities:- Customer Interaction: Engage with customers through phone, chat, or email to assist with their inquiries and provide solutions.- Problem Resolution: Identify and resolve customer issues in a timely manner, ensuring customer satisfaction is prioritized.- Order Processing: Handle customer orders and ensure accurate processing and fulfillment of their requests.- Feedback Collection: Gather customer feedback to enhance service quality and deliver a better customer experience.- Documentation: Maintain accurate records of customer interactions and transactions for future reference and tracking.- Team Collaboration: Work closely with other team members to share insights and improve overall service efficiency.Required Skills and Expectations:- Excellent communication skills in both written and verbal forms, enabling clear and effective customer interactions.- Strong problem-solving abilities to assist customers effectively with various issues and queries.- A basic understanding of computer applications and the ability to quickly learn new software tools.- A customer-oriented attitude, with a focus on helping customers and enhancing their experience.- Capacity to work independently with minimal supervision while managing time efficiently.- Reliability and professionalism, with a commitment to delivering high-quality service consistently.

We are looking for a Customer Support Executive to join our team in Perungudi. In this full-time role, you will play a vital part in ensuring customer satisfaction by providing excellent support and assistance.Key Responsibilities:- Respond to Customer Inquiries: You will handle incoming calls, emails, and messages from customers, addressing their questions and concerns promptly to ensure a positive experience.- Resolve Issues: You will effectively troubleshoot customer problems and provide solutions, ensuring that issues are resolved in a timely manner to maintain customer trust.- Maintain Customer Records: You will update and manage customer information and interactions in our systems, ensuring data accuracy and confidentiality.- Provide Product Information: You will assist customers by providing detailed information about our products and services, helping them make informed decisions.- Follow Up with Customers: After resolving issues, you will follow up with customers to ensure satisfaction and gather feedback, which helps improve our service.Required Skills and Expectations:We are looking for candidates who are proactive and eager to learn, with strong communication skills, especially in English. You should possess a BA degree and have a positive attitude when dealing with customers. Previous experience in customer service is a plus, but we welcome fresh graduates as well. You must be adaptable to a fast-paced work environment and have good problem-solving abilities. Being a team player and showing empathy in customer interactions is essential.

We are seeking a dedicated Transport Executive to join our team in Chennai. The ideal candidate should have 5 to 11 years of relevant experience, along with a background in B.A or B.B.A. This full-time role requires working from the office and is open exclusively to male candidates.Key Responsibilities:- Manage Transport Operations: Oversee daily transport activities to ensure efficient and timely transport of goods and personnel.- Coordinate Logistics: Work closely with suppliers and clients to schedule and track deliveries, ensuring all logistics operations flow smoothly.- Ensure Compliance: Monitor transport processes to ensure adherence to safety and regulatory requirements, minimizing risks during operations.- Optimize Routes: Analyze and determine the most efficient transportation routes to reduce costs and time during delivery.- Maintain Records: Keep accurate records of transportation activities, including vehicle maintenance, driver schedules, and delivery logs for reporting purposes.- Communicate Effectively: Liaise with various departments, drivers, and external stakeholders to facilitate seamless transport solutions.Required Skills and Expectations:Candidates should possess strong organizational abilities and attention to detail. Effective communication skills are essential for coordinating with teams and external partners. Additionally, candidates should be adept in problem-solving and possess a solid understanding of logistics and transport management. Proficiency in using relevant software and tools is also expected. The ideal candidate should have a proactive attitude and the ability to work well under pressure, ensuring all transport operations run smoothly.

Customer service duties in a haulage or transport company usually focus on coordinating shipments, resolving operational issues and ensuring smooth delivery operation. Employee should be able to handle customer enquiries via phone, email and whatsapp. Updating customers on shipment status and delivery timing. Coordinate container movements and port related matters. Manage booking request and transport arrangements. Employees must be fluent in English able to undrstand and write english.

Retail stores operations and SalesBilling, handling customers at the Store, Upselling. Resolve Customer complaints and help them in Billing. Good at Convincing skills as the role requires product demonstrations as well.

Experience in warehouse operations and team supervision.Knowledge of inventory management systems and warehouse processes.Good leadership, communication, and problem-solving skills.Ability to work in shifts and manage multiple tasks effectively.

We are looking for a friendly and organized Office Receptionist to join our team in Tambaram, Chennai. This entry-level position is perfect for recent graduates. The role involves welcoming visitors and managing day-to-day office tasks.Key Responsibilities: 1. Greet Visitors: Welcome clients and guests with a warm and professional attitude, ensuring they feel comfortable and taken care of.2. Answer Phone Calls: Handle incoming calls politely and efficiently, directing them to the appropriate personnel or taking messages as needed.3. Manage Appointments: Schedule and coordinate meetings, ensuring that all relevant parties are informed and prepared.4. Maintain Office Supplies: Keep track of office supplies and order materials when necessary to ensure a smooth workflow.5. Maintain Cleanliness: Help keep the reception area tidy and organized, creating a pleasant environment for visitors and staff.Required Skills and Expectations: Candidates should possess excellent communication and interpersonal skills, as they will interact with various individuals daily. A successful receptionist should be detail-oriented, with strong organizational abilities to multitask effectively. Proficiency with office software and basic computer skills are essential. We require a female candidate who is willing to work full-time from the office and is eager to learn and grow in this role. A positive attitude and a commitment to providing excellent customer service are key qualities we seek.

As a Customer Relationship Manager, you will play a crucial role in managing and nurturing relationships with our clients to ensure their satisfaction and loyalty. Your responsibilities will include:- Building Strong Relationships: Develop and maintain positive interactions with customers, understanding their needs and preferences to enhance their experience.- Addressing Customer Queries: Handle customer inquiries and concerns promptly, providing effective solutions to ensure a high level of service and customer satisfaction.- Gathering Customer Feedback: Collect feedback from clients about our products and services to identify areas for improvement and support product development.- Cross-Selling Products and Services: Identify opportunities to introduce customers to additional products or services that may benefit them, contributing to overall sales growth.- Maintaining Customer Records: Keep accurate and updated records of customer interactions and transactions in our database, facilitating efficient communication and follow-ups.To excel in this role, you should have:- Excellent Communication Skills: Strong verbal and written communication abilities are essential for effectively interacting with customers and addressing their needs.- Interpersonal Skills: A friendly and approachable demeanor is important for building rapport with clients and fostering a positive relationship.- Problem-Solving Abilities: Be able to think critically and provide effective solutions to customer issues as they arise.- Basic Computer Proficiency: Familiarity with office software and customer management systems will aid in completing daily tasks efficiently.- Adaptability: Willingness to learn and adapt to changing customer demands and company procedures, ensuring continuous improvement in service delivery.

Position: Technical Support Executive(Chat Process)Department: Technical Support / Customer SupportExperience: 6 Months - 3 YearsEmployment Type: Full-TimeLocation: Perungudi, ChennaiJob SummaryWe are looking for a Technical Support Executive - Chat Process to provide technical assistance to customers through live chat. The candidate will be responsible for understanding customer issues, troubleshooting basic technical problems, providing accurate solutions, and ensuring a positive customer experience.Key Responsibilities- Handle customer technical queries through live chat in a professional and timely manner.- Understand customer concerns and identify the root cause of technical issues.- Provide step-by-step troubleshooting and appropriate solutions through chat.- Assist customers with product/service-related technical issues.- Follow predefined troubleshooting procedures, scripts, and Standard Operating Procedures (SOPs).- Escalate complex or unresolved issues to the appropriate technical team.- Maintain accurate records of customer interactions and issue resolutions.- Follow up on pending or escalated issues whenever required.- Maintain proper chat etiquette, professionalism, and customer-friendly communication.- Meet defined AHT, FCR, CSAT, quality, productivity, and response-time targets.Required Skills & Qualifications- 6 months - 3 years of experience in Technical Support, Chat Support, Customer Support, or IT Support.- Good written communication skills in English.- Basic knowledge of computers, operating systems, internet, and common technical troubleshooting.- Good typing speed and accuracy. (Avg 30 WPM)- Ability to multitask and handle multiple chat interactions when required.- Customer-focused attitude with good patience and professionalism.- Willingness to work in rotational shifts, if required.

Sales & Operations Executive (2-5 yrs) - Chennai (Avadi): Manage travel sales, enquiries, itineraries, bookings and trip operations while achieving sales targets and delivering excellent customer service.