Female - Customer Relationship Manager - Full Time

As a Customer Relationship Manager, you will play a crucial role in managing and nurturing relationships with our clients to ensure their satisfaction and loyalty. Your responsibilities will include:

- Building Strong Relationships: Develop and maintain positive interactions with customers, understanding their needs and preferences to enhance their experience.

- Addressing Customer Queries: Handle customer inquiries and concerns promptly, providing effective solutions to ensure a high level of service and customer satisfaction.

- Gathering Customer Feedback: Collect feedback from clients about our products and services to identify areas for improvement and support product development.

- Cross-Selling Products and Services: Identify opportunities to introduce customers to additional products or services that may benefit them, contributing to overall sales growth.

- Maintaining Customer Records: Keep accurate and updated records of customer interactions and transactions in our database, facilitating efficient communication and follow-ups.

To excel in this role, you should have:

- Excellent Communication Skills: Strong verbal and written communication abilities are essential for effectively interacting with customers and addressing their needs.

- Interpersonal Skills: A friendly and approachable demeanor is important for building rapport with clients and fostering a positive relationship.

- Problem-Solving Abilities: Be able to think critically and provide effective solutions to customer issues as they arise.

- Basic Computer Proficiency: Familiarity with office software and customer management systems will aid in completing daily tasks efficiently.

- Adaptability: Willingness to learn and adapt to changing customer demands and company procedures, ensuring continuous improvement in service delivery.

• Experience

  0 - 1 Years

• No. of Openings

  3

• Education

  Graduate

• Role

  Customer Relationship Manager

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  DTP Xerox, Ramalinga Nagar, Avvai Nagar, CMWSSB Division 183, Zone 14 Perungudi, Sholinganallur, Che